Belvoir
Stone, ST15
3.7/5, 13 reviews
69% recommended
100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
70% lettings fee satisfaction
Located in the market town of Stone, our offices are bright and modern and in walking distance of the town centre. Open from 9 to 5 Monday to Friday and 9 to 1 on a Saturday, we have a 24/7 emergency hotline (accessed by calling our main office number) and all available properties listed online ... show more Located in the market town of Stone, our offices are bright and modern and in walking distance of the town centre. Open from 9 to 5 Monday to Friday and 9 to 1 on a Saturday, we have a 24/7 emergency hotline (accessed by calling our main office number) and all available properties listed online on www.belvoirlettings.com/stone or Rightmove.

Opening Hours
Address

Belvoir
42b Radford Street
Stone
Staffordshire
ST15 8DA
01785 818255

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 60% 70% £380 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 5 0 2 0 0 0 0 1
Areas covered
  • Stone
  • Eccleshall
  • Leek
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS DPS SAGEagent Property Redress Scheme
Latest Properties

No Properties

“first time renting...”

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Sep 25,2019
Minithumbup
By: 'Graham Mitchell'
Sep 25,2019
0 people found
this helpful
When I enquired about the property they were very helpful and told me exactly how much it was going to cost ,it was the first time I had rented and they made it so easy ,I have been renting the property for 8 months, I had 1 ...
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“Sales and letting...”

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Jun 14,2019
Minithumbup
By: 'Tina D'
Jun 14,2019
0 people found
this helpful
I have rented my house out with Stone office for over 15 years and have always had excellent service from all the staff, Carole in repairs was particulary brilliant. I have recently sold the property and again used the same office and Adrian and Geoff went ...
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Comment on agent fees
The fees were very reasonable too and they were also able to recommend a solicitor
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“Sales and letting...”

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Jun 14,2019
Minithumbup
By: 'Tina D'
Jun 14,2019
0 people found
this helpful
I have rented my house out with Stone office for over 15 years and have always had excellent service from all the staff, Carole in repairs was particulary brilliant. I have recently sold the property and again used the same office and Adrian and Geoff went ...
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Comment on agent fees
The fees were very reasonable too and they were also able to recommend a solicitor
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“Very helpful & friendly staff...”

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May 23,2019
Minithumbup
By: 'Debbie Andrews'
May 23,2019
0 people found
this helpful
I have been renting with Belvoir for just over 5 years now. The staff are supportive, friendly & go above & beyond to ensure you are looked after as a tenant. Liz, Carole & Tracey have especially been helpful. Any repairs that have needed to be carried out are ...
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Comment on agent fees
Good
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“Great...”

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Nov 03,2018
Minithumbup
By: 'Meg p2'
Nov 03,2018
0 people found
this helpful
Would definitely recommend lovely service Julie and Liz delt with me got me into the flat within 2weeks and kept in touch they made the move out very simple and easy did all the paperwork very quickly that I got my deposit back within a ...
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Comment on agent fees
Reasonable device fees
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“Happy...”

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Jun 19,2018
Minithumbup
By: 'Aaron'
Jun 19,2018
0 people found
this helpful
Great estate agents. always helpful and would use in the future. no issues and if i called up about a problem it would be sorted asap....
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Comment on agent fees
good
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“Having read the review by DGM, I would like to ......”

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Jan 03,2018
Minithumbup
By: 'J'
Jan 03,2018
1 people found
this helpful
Having read the review by DGM, I would like to comment on my experience with Belvoir. I do not wish to contribute to a war of words however I am an honest person who wishes to help anyone who may contemplate using Belvoir in the ...
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By: DGM
Apr 09, 2019
View all comments (1)
If our case was not true - then come the Property Ombudsman ruled in favour and fined Belvior - The photos this tenant left the property in speak for themselves. ...

“As a landlord the service from this agent is "deplorable". ......”

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Nov 29,2017
Minithumbdown
By: 'DGM'
Nov 29,2017
3 people found
this helpful
As a landlord the service from this agent is "deplorable". While in the 10 years we have rented to tenants, not once have we had a tenant issue. However, when it comes to the agent, there is a complete and utter lack of professionalism and responsibility. ...
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“I have used this agency in the past for house ......”

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Apr 14,2017
Minithumbdown
By: 'jon'
Apr 14,2017
1 people found
this helpful
I have used this agency in the past for house rental as a landlord. I feel that staff are not very helpful as they have to pass everything by their manager, this makes decision making very long winded and not professional in the least....
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Comment on agent fees
The fees are typical of a high street estate agent..High.
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“After having had two Agents where I didn't feel things ......”

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Dec 13,2016
Minithumbup
By: 'Martin'
Dec 13,2016
0 people found
this helpful
After having had two Agents where I didn't feel things were in control and always done to my liking I am very pleased with Belvoir so far. They have efficiently dealt with the handover and the Tenants seem pleased. Their advice has been good and ...
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Comment on agent fees
Fee structure is good, competitive but not skimping on service compared to others.
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“I have been a B2L landlord for 18 plus years ......”

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Oct 23,2016
Minithumbup
By: 'Liz Raine'
Oct 23,2016
0 people found
this helpful
I have been a B2L landlord for 18 plus years and have regularly used the services of Belvoir in Stone. The team in Stone and Stafford have always operated in a efficient and professional manner. When it comes to local knowledge there is nothing they ...
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Comment on agent fees
The fee's are reasonable considering the amount of documentation and man power required to prepare correct and legal contracts, inventories and government protected deposit services. Like the age old adage " You get what you pay for "
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“Incompetent and time wasters, avoid at all costs. Can't even ......”

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Jul 04,2014
Minithumbdown
By: 'Harry Joseph'
Jul 04,2014
1 people found
this helpful
Incompetent and time wasters, avoid at all costs. Can't even be bothered to ring you back after numerous attempts to contact them....
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“This branch took over my properties when a franchisee finished. ......”

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Feb 25,2013
Minithumbdown
By: 'unhappy landlord'
Feb 25,2013
0 people found
this helpful
This branch took over my properties when a franchisee finished. From the very begining they were poor. They were organised in such a way, that you were never able to talk to the correct person, very poor customer service for both me as the landlord, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

BELVOIR COMPLAINTS PROCEDURE

As a firm accredited by the National Approved Letting Scheme (NALS), OAJ Ltd T/a Belvoir Stone aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

• If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Julie Andow-Giles, Office Manager, at Belvoir Lettings, 10 Stafford Street, Stone, Staffordshire, ST15 8QW

• Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in-house procedures and replied to within seven working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

• Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to Adrian Walton, Managing Director, at Belvoir Lettings, The Old Studio, 33b Marsh Street, Stafford, Staffordshire, ST16 3BQ

• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
(Please note that there is a six month time limit in providing The Ombudsman with your complaint, which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).

A copy of these rules can be provided on request.
Last updated at 9:32 AM 18/10/2019 by heather heather

Awards won by Belvoir, Stone ST15 8DA


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