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    Adrian Walton
Located in the market town of Stone, our offices are bright and modern and in walking distance of the town centre. Open from 9 to 5 Monday to Friday and 9 to 1 on a Saturday, we have a 24/7 emergency hotline (accessed by calling our main office number) and all available properties listed online on www.belvoirlettings.com/stone or Rightmove.
Belvoir

42b Radford Street Stone
Staffordshire
ST15 8DA

01785 818255
Website not available

Properties for sale
Properties for rent
Nov 29,2017
Minithumbdown
By: 'DGM'
Nov 29,2017
0 people found
this helpful
As a landlord the service from this agent is "deplorable". While in the 10 years we have rented to tenants, not once have we had a tenant issue. However, when it comes to the agent, there is a complete and utter lack of professionalism and responsibility. If there is no problems or issues then expect things to run quietly and smoothly, (one would not know the agent exists) yet when a challenge or obstacle appears, expect yourself, i.e. the landlord to be the issue. In brief and i...
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Apr 14,2017
Minithumbdown
By: 'jon'
Apr 14,2017
1 people found
this helpful
I have used this agency in the past for house rental as a landlord. I feel that staff are not very helpful as they have to pass everything by their manager, this makes decision making very long winded and not professional in the least....
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Comment on agent fees
The fees are typical of a high street estate agent..High.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'Martin'
Dec 13,2016
0 people found
this helpful
After having had two Agents where I didn't feel things were in control and always done to my liking I am very pleased with Belvoir so far. They have efficiently dealt with the handover and the Tenants seem pleased. Their advice has been good and always dispensed with a smile....
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Comment on agent fees
Fee structure is good, competitive but not skimping on service compared to others.
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Oct 23,2016
Minithumbup
By: 'Liz Raine'
Oct 23,2016
0 people found
this helpful
I have been a B2L landlord for 18 plus years and have regularly used the services of Belvoir in Stone. The team in Stone and Stafford have always operated in a efficient and professional manner. When it comes to local knowledge there is nothing they don't know which is essential when renting property. I can not recommend this business enough, they are thorough and have all the up to date legislation regarding both landlords and tenants, which in this day an age is terribly important. The custome...
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Comment on agent fees
The fee's are reasonable considering the amount of documentation and man power required to prepare correct and legal contracts, inventories and government protected deposit services. Like the age old adage " You get what you pay for "
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Jul 04,2014
Minithumbdown
By: 'Harry Joseph'
Jul 04,2014
1 people found
this helpful
Incompetent and time wasters, avoid at all costs. Can't even be bothered to ring you back after numerous attempts to contact them....
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Feb 25,2013
Minithumbdown
By: 'unhappy landlord'
Feb 25,2013
0 people found
this helpful
This branch took over my properties when a franchisee finished. From the very begining they were poor. They were organised in such a way, that you were never able to talk to the correct person, very poor customer service for both me as the landlord, and for the tennant also. I do not use them any more, th stoke branch now deals with my properties, and do a wonderful job....
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Areas covered
  • ST3
  • Stone
  • ST10
  • Eccleshall
  • ST11
  • Leek
  • ST13
  • ST15
  • ST21
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
40% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS DPS SAGEagent Property Redress Scheme


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Fees

First applicant fee £165 (£137.50 plus £27.50 VAT)
Additional occupant fee £65 (£54.17 plus £10.83 VAT) per occupant agreed
Guarantor fee £90 (£75 plus £15 VAT)
Pet fee (non-refundable) £100 (£83.33 plus £16.67 VAT)
Move out fee £55 inc VAT
Company let £300 (£250 plus £50 VAT)

Application fee refunds - If the letting does not go ahead due to default by the prospective tenant, the credit check, unsatisfactory references or it becomes apparent that facts given in the application prove to be untruthful, an administration fee of £60 (£50 plus £10 VAT) per applicant is due to cover costs and the balance is returned.
Breach of Tenancy letter - £25 (£20.84 plus £4.16 VAT) per letter
Returned/refused bank payments - £24 (£20 plus £4 VAT) per each failed presentation
Replacement keys and locks - A reasonable cost can be charged for replacing locks and/or cutting new keys if keys are not returned at the end of a tenancy.
Last updated at 12:44 PM 14/12/2016 by Julie Andow-Giles

Complaints Procedure

BELVOIR COMPLAINTS PROCEDURE

As a firm accredited by the National Approved Letting Scheme (NALS), OAJ Ltd T/a Belvoir Stone aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

• If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Julie Andow-Giles, Office Manager, at Belvoir Lettings, 10 Stafford Street, Stone, Staffordshire, ST15 8QW

• Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in-house procedures and replied to within seven working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

• Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to Adrian Walton, Managing Director, at Belvoir Lettings, The Old Studio, 33b Marsh Street, Stafford, Staffordshire, ST16 3BQ

• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
(Please note that there is a six month time limit in providing The Ombudsman with your complaint, which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).

A copy of these rules can be provided on request.
Last updated at 12:44 PM 14/12/2016 by Julie Andow-Giles

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