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Belvoir

10 Baker Street Stirling
Stirlingshire
FK8 1BJ

01786 464607
Website not available

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“ Awful client interaction... ”

Apr 25,2018
Minithumbdown
By: 'Disgruntled client'
Apr 25,2018
0 people found
this helpful
Arranged a flat viewing for a week ago, received a call that morning informing me that the flat viewing was cancelled for unknown reasons by the landlord and asked if I would like to reschedule the viewing. I receive a list of available slots to ...
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Was this helpful? Yes
By: Joe Curran
Apr 26, 2018
View all comments (1)
Thank you for taking the time to place a review as we do use them to see if we can improve our service. I will go through your points respectively. The original viewing was cancelled because the landlord wanted to show someone he knew and give them first refusal on the property. This is the landlords decision and is not within our control. The second viewing was booked along with 4 other potential viewers that day and all were cancelled due to an application being made on the property previou ...
Jun 08,2017
Minithumbdown
By: 'TJ'
Jun 08,2017
0 people found
this helpful
Belvoir, in Stirling, are a terrible company to rent with. The couple that run it are incompetent. I Rented with them in my previous year of Study at Stirling University, they were disorganised and unprofessional. A few examples of this. Our oven would not turn ...
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Comment on agent fees
Agent's fees were reasonable
Was this helpful? Yes
Nov 12,2015
Minithumbdown
By: 'Carrie Bell'
Nov 12,2015
1 people found
this helpful
Belvoir is so useless when it comes to pretty much everything. When we first moved into the flat there was an endless list of problems including a broken tv aerial, an extremely dirty alleyway and pigeons nesting on our window sills. Since then, none of ...
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May 10,2013
Minithumbdown
By: 'AF man'
May 10,2013
1 people found
this helpful
Found Jade herself to be excellent and very well mannered etc she viewed 3 properties. The admin/holding fee was £90 but we had to pay £180 admin fee which they stated was because there was two of us, myself and my wife viewed the properties.???? ...
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What agent could do to change your mind?
Not robbed us of the whole ‚£180. simple. Plus 2 fees???? whats that about. Every other agent we went to (3) only took one fee.
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Sep 01,2011
Minithumbdown
By: 'blk5236'
Sep 01,2011
16 people found
this helpful
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to ...
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What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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