Belvoir - Loughborough, , LE11

14 reviews 4.1/5 rating
  • 67% valuation accuracy
  • 71% recommend
  • 100% fee satisfaction
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    Carol Whipham
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Belvoir

62A Ashby Road Loughborough
Leicestershire
LE11 3AE

01509 260777, 01509 260888
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Mar 10,2017
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Mar 10,2017
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Pros: -quick with moving in procedure. -quick response to emails, texts, phone calls -good with maintenance issues Cons -show attitude and get rude when you complain, don't talk face to face over issues and use emails texts. -their service is not customer oriented -fail to notify when they give your house keys to contractors for maintenance issues. this shows poor management skills and communication between them....
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Sep 21,2014
Minithumbdown
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Sep 21,2014
2 people found
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I tried to write this review on the official Belvoir Website but you can only publish reviews after the management has approved it. We have been renting with Belvoir for nearly a year and our experience is very mixed. I find all the reviews in their official website quite biased and hence I am writing to describe our experience. Loughborough is an interesting letting market and not many letting agents, so the market is predominantly controlled by the landlords. If you are a landlord I wo...
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Sep 16,2014
Minithumbdown
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Sep 16,2014
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Pros -Moved in quickly -Flexible when we needed to stay a month longer than anticipated -Some staff completely professional Cons -Unscheduled viewings. On several occasions people just showed up at our property and let themselves in when we were in bed or watching TV. I don't know how many times they went round when we were at work. -Totally unfair checkout procedure. They took photos in August and we moved in December meaning the property was filthy (especially in the bathroom) We l...
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What agent could do to change your mind?
Been better organised. Had a long term view of me as a customer instead of a short term view of profit over people.
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Jun 13,2013
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Jim Mitchell
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Carol Whipham
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Jun 13,2013
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In early 2002 I moved out of my house in Loughborough and prepared to relocate to Australia. After doing some research I found that Belvoir lettings was the only available LETTING ONLY agent in the area - thus I chose them because I thought they would be experts at property management - I was right! There was no nonsense ยขรขโ€šยฌรขโ‚ฌล“ no flash cars or estate agent jargon ยขรขโ€šยฌรขโ‚ฌล“ no young kids in shiny suits with sparkly mobile phones! Everything was setup quickly and easily and no...
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By: Jim Mitchell
Jun 17, 2013
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Thank you for your kind comments and we're very pleased our service has worked well for you. We deal with a number of overseas clients and it's good to get feedback from a long standing client - I shall pass on your comments to everyone in the office. ...
Mar 28,2013
Minithumbup
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Mar 28,2013
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Belvoir have managed my properties for 15 years. They are excellent because they take all the hastle of property management away from me. They have a great record of minimising voids and are very proactive on improvements needed...
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Feb 04,2013
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Carol Whipham
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Feb 04,2013
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I don\'t normally write reviews however, from the outset we have been really impressed with Belvoir Lettings in Loughborough and we felt that they deserved a bit of thanks for all their hard work, in particular Carol, the Branch Manager, who has been great and has kept us in the loop at every stage of the letting process. This has been our first lettings experience, having lived in our property until we were offered a job abroad approx 6 months ago. The visa and move all went very quickly, ou...
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By: Belvoir Loughborough
Mar 14, 2013
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Thank you for your kind comments and we're very glad you've been happy with our service. Thank you again. ...
Jan 30,2013
Minithumbup
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Jan 30,2013
2 people found
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Due to a sudden change of circumstances in my family life I found myself needing to urgently find rental accomodation in Loughborough. On visiting many letting agents in the town, Belvoir came to my rescue with their professional service and friendly staff. Having limited contacts in this area, Belvoir handled all my reference processing sympathetically over the phone and in writing back to my home town, ensuring I was able to move into my accomodation at the earliest opportunity. Being a tena...
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Jan 26,2013
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Jim Mitchell
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Jan 26,2013
2 people found
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I have been a tenant with Belvoir Loughborough since March 1998. I have always found them to be good at what they do. When I have problems eg. leaking radiators,fences blown down etc. I telephone (more E-mail now) and have a response, usually within hours, then shortly after a trades person will contact me to arrange visit/repair. Any hold ups are due to arranging a time with trades people. Last July I asked if there was any chance of having double glazing installed, I was informed that they w...
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Jan 24,2013
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Jan 24,2013
3 people found
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This week we have been forced to move out of our rented property as the boiler has broken for the second time in a month and Belvoir took away the electric fan heaters we had been using. It is 7 degrees inside the property and absolutely inhabitable given the weather conditions. Every time we have tried to speak with Jim the manager, he is out of the office or unavailable. As a result, we get passed to Carol. Carol phoned and couldn\'t understand why we were not living in the property even t...
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By: Belvoir
Mar 19, 2013
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We were disappointed that this tenant felt she had to leave such comments and that there are inaccuracies in this review. The vast majority of tenants understand that agents have to act on the advice of qualified engineers when dealing with gas fired heating faults. Sometimes, as in this case, more than one consecutive fault can occur and inevitably this delays the final resolution. In this particular case we did manage to achieve a satisfactory final outcome. A fairer reflection of our high sta ...
Jan 24,2013
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Carol Whipham
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Jan 24,2013
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I have had such a great first experience in the letting industry thanks to Belvoir loughborough. I had my flat on the market with belvoir for 3 days before the first interested party viewed it. I was kept in the loop at every stage of the letting process. I even got great feedback from the tenant saying the staff at Belvoir were friendlier and overall more helpful than any she had had before. The let was confirmed within the second week. Flat rented and rent provided inside a month of...
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Jan 22,2013
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Jim Mitchell
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Carol Whipham
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Jan 22,2013
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Jim greeted me at the house and went through their wide range of tenant find and management services. He was extremely professional and I felt totally confident in their ability to manage the renting of the house. He introduced me to their team of plumbers/electricians/joiners who did an excellent job in installing the new kitchen ready to be advertised for rent. Belvoir came and took excellent photos and displayed them on their website. They promptly found new tenants. They have been extremely ...
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Nov 07,2012
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Jim Mitchell
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Nov 07,2012
2 people found
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Belvoir have looked after our property for nearly ten years, throughout that time they have been brilliant agents, in both finding and checking out appropriate tenants and maintaining that care of our property was taken by the tenant. If ever there was a problem maintenance wise at the property, Belvoir would ring to inform us and then after our go ahead they would send someone round to sort out the problem, which took the pressure off us having to deal with the problem ourselves, we also found...
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Dec 06,2011
Minithumbup
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Dec 06,2011
4 people found
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I was a tenant with this company for 2 years and from the moment I called them about a property I was interested in their customer service was excellent, I had never rented a property before and they gave me all the advice and direction I needed. .Everything was easy with them nothing seemed a problem and this made me feel completly at ease and completly different from some of the horror stories I have heard about other local letting agents. Their start up package/paperwork was very comprehens...
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Dec 03,2011
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Jim Mitchell
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Dec 03,2011
3 people found
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First class agency, all aspects of tenant-finding and property management. GM is Jim Mitchell, experienced, professional and on the ball....
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Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
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Jim Mitchell - upload your photo Jim Mitchell
 5 reviews

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Carol Whipham - upload your photo Carol Whipham
 4 reviews

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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