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    Sue Warburton
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    John Warburton
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    Nicole Bentley
Welcome To Belvoir, Leamington Spa! We are a family-owned business and I feel the review we have received below from one of our landlords says it all! 5.0 /5 Nov 19, 2015 I have used Belvoir for a number of years now and have always been delighted with their service. There is a real old-fashioned attention to personal customer service and an efficiency and attention to detail which is much appreciated as a property owner busy with other things. Please never change! Please do not becom Read full description...e big and impersonal as other letting agents have! Services Lettings (as a Landlord) Staff Member No staff selected. Postcode CV34 Experience Would you use the agent again? Yes
Belvoir

22-23 Denby Buildings,Regent Grove Leamington Spa
Warwickshire
CV32 4NY

01926 422251

Aug 11,2016
Minithumbup
By:
Aug 11,2016
Featured Review
1 people found
this helpful
Excellent service. I've been using Belvoir as a landlord for seven years and would not consider going elsewhere. The team are professional, friendly, helpful, extremely efficient and make every letting seamless. The rates are extremely competitive and for the level of service they provide, represent excellent value for money. Properties are always rested quickly and all admin processed with invisible efficiency. I've received invaluable advice over the past few years from the experienced staff....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
Featured Review
1 people found
this helpful
I've been renting from Belvoir for over 5 years, and I've found the team to be consistently friendly and quick to respond to issues. For example, I recently used the online maintenance reporting site to mention four (minor, non-urgent) matters, and did so on a Sunday afternoon. All four items had been addressed by Tuesday. I was very pleased with the speed of the response, as it was consistent with my previous experiences with this agent....
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Aug 08,2016
Minithumbup
By:
Aug 08,2016
Featured Review
1 people found
this helpful
Nicole Bentley has been so supportive during the time of my daughter's move into her flat for her final year at the University of Warwick. We have had some issues in the new flat (nothing really major - more just frustrating and worrying for a young person), but Nicole has responded to all my emails quickly and has be reassuring. During the actual move my daughter and I went into the Belvoir office to speak to Nicole and she was really lovely. Understanding and again reassuring. I feel that...
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Comment on agent fees
Can't really comment.
Was this helpful? Yes
Jul 23,2016
Minithumbup
By:
Jul 23,2016
Featured Review
0 people found
this helpful
Excellent service, very professional and friendly team. I am impressed by their personal approach, response time, knowledge and expertise. Would highly recommend Belvoir Lettings to both tenants and landlords....
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Jul 07,2016
Minithumbup
By:
Jul 07,2016
Featured Review
0 people found
this helpful
I have been using Belvoir for the past two years and as an international student, I knew I could always count on them. They are very friendly and responsive when there is a problem....
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Belvoir is one of the best real estate agents in Leamington and after trying quite a few it's safe to say that we had an excellent experience with them. Usually estate agents don't care about students in particular but Nicole was absolutely brilliant. She followed up with us every step of the way and made the entire year so easy for us. Highly highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 01,2016
Minithumbup
By:
Jul 01,2016
0 people found
this helpful
No problems at all. Always available to deal with any issues. We were kept in the loop regularly and communication was great....
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Comment on agent fees
Good
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Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
We have used Belvoir for the past three years and found them very professional in the way they marketed our apartments. Not taking more than a week to rent them. We have no hesitation in recommending them to anyone thinking of letting a property....
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Comment on agent fees
Very fair and good value for money.
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Great agency, undoubtedly the best one I know in the UK. The apartment was received in perfect conditions and the staff, in addition to being extremely friendly, was always available to help. As a student, I have never found it this convenient to rent an apartment and easy to receive my full deposit at the end of my stay. I highly recommend Belvoir Lettings....
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
1 people found
this helpful
I rented an apartment off Belvoir in Leamington Spa. I initially dealt with Ellie and then John/Sue. The whole agency is highly professionally and nothing was too much trouble. The flat was cleaned thoroughly before I moved in including carpets and fresh paint. I didn't need to liaise too much with Belvoir during my rental agreement but when I did, things were dealt with straight away and efficiently. I rented the apartment for 6 months. The end process was also very quick and efficient with no ...
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Comment on agent fees
Agents fees were pretty standard as far as I'm aware - I did not feel that they were too much and could afford them. I don't think you would find a better agency.
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Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
One of the best letting agencies in the town. They are very friendly and respond to you in a timely manner. Especially when they are also in charge of the maintenance, they are very quick and efficient - this is what you need when something goes wrong in your property: things to be sorted out quickly and hasslefree...
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Comment on agent fees
Their fees follow the market however charging β€š£25 for a reference for next property to let that they didn't let for you is a bit much!
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Having had a terrible experience with several letting agents based in Leamington Spa area, with ridiculously high fees, subpar offerings, and landlords that simply didn't care much, my partner and I were desperate to find a one bed flat. From the moment we stepped in the office, we were welcomed like friends and although the flat we were hoping to look at had been already reserved overnight, John took both of us in his car to an alternative, not yet listed flat which we have now been renting for...
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Comment on agent fees
Good and fair
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Most professional and friendly I have seen in my life, and I have traveled a lot. I am not from UK and yet they made me visit apartments less than an hour after I arrived in their office, even showing me the area around and providing me full details regarding any questions I had. Looking for a rent? go there. To buy? go there. Just curious? go there. Not interested? go there and you'll change your mind. 6/5...
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Comment on agent fees
Polite, yet friendly and very professional.
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
Sue and John are Belvoir are fantastic to talk to - We've been renting a little property in Leamington for two years now and have always felt taken care of by the whole team. Aswell as helping us with any questions or small problems, we always feel welcome when we pop into the agency in Leamington's sunny town center. Belvoir Leamington is the best managed letting agency I've experienced, and we've rented for the past 7 years from five different places within the Midlands and Warwickshire....
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
First of all they are very likeable people and like the word says you are by default able to like the, because they are kind and from the start trustworthy. Their agency was the only one that responded to my emails before getting in UK. When I arrived on the first they I visited two apartments and after 6 days moved in. It was a very nice experience meeting them. The only suggestion I have is to put also Jaeneeta Sandhu because she deserve also a review from me as she was the initial contact....
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Comment on agent fees
Same fees are at other agencies, no worries.
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I can't recommend Belvoir, Leamington Spa highly enough. Their assistance with viewing a property before becoming a tenant was first-class and this was supported when I was signing all the relevant paperwork....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Belvoir are a fantastic lettings agency. As a tenant, I felt like they were actually on my side, which I've never felt with any other agent. John was brilliant and so helpful when I needed to find a property at short notice; the staff actually seem like they want to help you. John and Sue are very friendly, down to earth, efficient and always up for a bit of banter! I would certainly approach Belvoir first if I ever let out a property; they get it right where most agents / landlords get it so ...
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Comment on agent fees
Fees are very reasonable, if only other agents were the same.
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
I have been a tenant for Belvoir for three years. They have been friendly, helpful and understanding. I have felt my interests being taken into account every time. My thanks to Sue, John, and all the Belvoir Leamington staff with whom I have been in contact during this period....
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Comment on agent fees
Fair.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
I have been at the property for three years now and in that time have rarely needed to call the agency with a problem. In the few times that I have, They have responded and resolved the issue quickly and satisfactorily....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
So far so good-very helpful and friendly staff for us students! Looking forward to being their tenants next year!...
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Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Belvoir Leamington Spa are absolutely fantastic. Nothing is ever too much trouble and they are always so friendly and understanding....
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Comment on agent fees
Good, very fair
Was this helpful? Yes
Feb 21,2016
Minithumbup
By:
Feb 21,2016
2 people found
this helpful
In an industry that is based on the exploitation of students, Belvoir! are an exceptional, and completely different, letting agent. Sue, John and Nicole are such lovely people who clearly really care about and value their students. Nicole knows each of her tenants by name and you couldn't ask for a friendlier face to student lettings. Belvoir! exclusively have high quality, well maintained properties and I couldn't recommend them enough!...
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Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
As a student, I greatly appreciate the properties that Belvoir has to offer and I live in a very spacious 5-bedroom house in North Leamington. Their customer service is excellent and they are always ready to go out of their way to help. They were kind enough to donate to for my fundraising cause when I approached them.Maintenance and other issues have also been tended to and solved fairly quickly....
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Was this helpful? Yes
Jan 14,2016
Minithumbup
By:
Jan 14,2016
1 people found
this helpful
I have used belvoir to let my property for me for over 5 years now .I have changed tenants during this time and each time there was very little time between the end of one let and the start of the next let,which is obviously what I want.The process of setting up the first tenants was very easy and smooth and the staff at belvoir always kept me in the loop,and did all the necessary work quickly and efficiently ,and the follow on lets was just as simple. When I need to contact them for any reaso...
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Comment on agent fees
The fees they charge are very competitive with other agents I checked out before letting my house
Was this helpful? Yes
Jan 11,2016
Minithumbup
By:
Jan 11,2016
1 people found
this helpful
I have been a tenant now for several years and by far, Belvoir are the best Agent I have dealt with. They are accommodating and genuinely try their best to meet your needs. But more than that, they are welcoming and warm, and the only ones with a personal air and human approach. They would always be my first choice....
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Was this helpful? Yes
Jan 05,2016
Minithumbup
By:
Jan 05,2016
1 people found
this helpful
Belvoir manage two of my properties and are always prompt and reliable, both for my tenants and myself. This has resulted in any niggles being ironed out very quickly, emergencies sorted immediately, and a happy situation all round. I have found all office members of the Leamington branch to be friendly and approachable, and keen to help out. A fantastic team, I couldn't praise them more....
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Comment on agent fees
The agents have a very competitive fee, and have saved me so much money with acting swiftly - certainly value for money and great peace of mind that things are done correctly.
Was this helpful? Yes
Dec 30,2015
Minithumbup
By:
Dec 30,2015
0 people found
this helpful
Belvoir are a fantastic company. My wife and I sold our house and the purchase of our new house fell through on the last day. Belvoir was one of the companies we contacted and they did everything they could to help us find a flat quickly as we were living in hotels. Every time we contacted them they were polite and helpful and everything was handled really competently. If we ever need to rent again they would be the first company I would contact. In fact they would be the only company I woul...
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Was this helpful? Yes
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
We wanted to feel we did not need to get involved in letting, and leave it with someone we could trust to deal with all aspects of the work involved. Also, it was important to be able to freely discuss anything which we felt was important, and get good advice on all matters relating to letting. We are extremly pleased that all thes aspects have been covered in a clear, friendly and professional manner by all staff, and thoroughly recommend Belvoir....
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Was this helpful? Yes
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
I have rented my room in a shared house in Leamington over the last 3 yrs. John and Sue are very caring in my experience. Any issue I have had they have dealt with in a professional way with humour of course. I wish all my experiences with letting agents were like that. Any time I have popped in the office... however busy they have made me feel welcome. I would like to see john and sue train others in how to treat tenants because they have got it so right. Their enthusiasm and warmth shine throu...
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Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
We have been dealing with Belvoir for 12 years and they have always given a great service. They are efficient, friendly, and just completely brilliant with their knowledge and expertise around lettings. We have always had complete faith in letting them take care of our properties and have recommended Belvoir numerous times. A complete professional but friendly service....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
An excellent service provided over the last ten years, during which time I have been working overseas and left all letting issues in Belvoir's capable hands. The comprehensive service has included: - Finding tenants quickly - Timely payment - Any repairs required are undertaken professionally and are very good value. I know it can be very difficult for UK homeowners to find tradesmen willing to undertake small works for reasonable prices but Belvoir has never let me down - Dealing with any tenan...
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Comment on agent fees
Extremely good value. I would not wish to provide this level of service for a similar fee.
Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
Since being a Tennant I have always found Belvoir very helpful. If I've ever had a problem with anything in the property it was always dealt with quickly and efficiently. I would definately recommend belvoir....
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Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
I have been a customer of Belvoir for over 6 years. John Warburton showed me around 2 properties I was interested in and from the start I was impressed by his professionalism. This was also reflected in the way my tenancy was setup and administered by his office staff. There was a genuine feeling about everything and everybody which gave me the added confidence to transact my business with them. Over the years, I have not needed to alter my opinion. The few times I have needed assistance with ...
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Nov 19,2015
Minithumbup
By:
Nov 19,2015
0 people found
this helpful
I have used Belvoir for a number of years now and have always been delighted with their service. There is a real old-fashioned attention to personal customer service and an efficiency and attention to detail which is much appreciated as a property owner busy with other things. Please never change! Please do not become big and impersonal as other letting agents have!...
read full review
Was this helpful? Yes
Areas covered
  • Leamington Spa
  • Warwick
  • Kenilworth
  • CV31
  • CV32
  • CV33
  • CV34
  • CV35
  • CV8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 72% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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NALS TPOS DPS TDS SAGEagent




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 24 0 0 0 0 0 1 0
Sue Warburton - no image available Sue Warburton
18 reviews

About Sue No description set View full profile
John Warburton - no image available John Warburton
15 reviews

About John No description set View full profile
Nicole Bentley - upload your photo Nicole Bentley
6 reviews

About Nicole No description set View full profile

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Fees

Landlord Fees

As from 27th May 2015, it is now a legal requirement that ALL Letting Agents in England & Wales have a duty to publicise fees and display their membership to a redress scheme and also display whether or not they hold Client Money Protection.....is your Agent adhering to all legislative requirements?

Here at Belvoir, Leamington Spa we have been listing our fees since April 2015 in our office window, on our website and inside our office, we are honest, transparent and genuine, please see below for our excellent, competitive fees from a multi-award winning agency!

Please note: BELVOIR, LEAMINGTON SPA IS FULLY-REGULATED AND ARE MEMBERS OF: NALS, SafeAgent and THE PROPERTY OMBUDSMAN.

FULLY-MANAGED: One-off Start-up fee : Β£180.00 (INCL VAT)

PLEASE NOTE: NEW LEGISLATION STATES THAT WE MUST NOW STATE EACH FEE TO BE INCLUSIVE OF VAT.

10% + VAT of monthly rent ( equates to: 12% INCLUDING VAT of monthly rent)

No fees are payable until we find a suitable tenant.

Fees are deducted from the first month's rent. The following is the service we will provide you with as Fully-Managed.

Ensure we note full details of your wishes with respect to your letting
Provide you with advice and assistance on protecting your property and rental income
Advise on refurbishment
Provide guidance on compliance with statutory provisions and letting consents
Search our database to find a tenant match
Advertise your property details on our national website and the UK's biggest property website, Rightmove
Advertise your property by board erection and on our business premises and through direct mailing to local businesses and re-location agents.
Conduct accompanied tenant viewings at your property, giving you full feedback.
On finding a potentially suitable tenant we will carry out credit and status checks.
We will keep you advised of progress
Gain your approval of the tenant and official consent to proceed if requested.
Draw up the Tenancy Agreement and Conditions
Provide you with details of Building & Contents Insurance and/or Rent and Legal Insurance cover. Belvoir are in partnership with Endsleigh Insurance and can provide excellent cover for both landlords & tenants.
Collect all advance monies from the tenant.
Provision of duplicate statements if required
Inform all the utilities of the change of occupant, together with meter readings.
Lodge the Deposit with our government approved Tenancy Deposit Scheme (TDS) and hold until the end of the tenancy
Carry out periodic property inspections of your property and issue with a report.
Payment for all repairs and liabilities up to authorised limits direct from the monthly rental income
Payment of all due monies received to your nominated bank account by direct transfer and issue of a monthly statement
Pursue non-payment of rent and provide advice on rent arrears actions
Make any HMRC deduction and provide with necessary forms if you are an overseas Landlord.
Rent Review, negotiation and serving of Section 13 notice if tenancy is on a rolling monthly basis
At the end of the tenancy we will:
Issue the advance legal notices as required
Advise the tenant of the required Move-Out procedure
Carry-out the Move-Out procedures ( with the tenant in attendance if they so request)
Check the property against the Inventory and inform you of any dilapidations if requested
Organise for the return of the deposit through our designated Tenancy Deposit Scheme and deduct for any dilapidation charges if necessary
Take all meter readings and inform the utility providers if necessary
Obtain your consent to seek a new tenant and re-advertise the property from yourself or hand the property back over to you.
LET-ONLY: An initial Let-Only fee of 50% + VAT of the first month's rent ( equates to 60% of first month's rent INCLUDING VAT)

All of the above: EXCEPT THOSE MANAGED SERVICES HIGHLIGHTED IN RED

This does include : Request Deposit from tenant in form of bankers draft made payable to the landlords designated deposit scheme and forward onto the landlord to action appropriately.



LETTING AND RENT COLLECTION: An initial start-up fee : Β£180.00 INCL VAT

All of the above: EXCEPT THOSE MANAGED SERVICES HIGHLIGHTED IN RED

This does include: Monitoring and collection of all on-going monthly rental income

Payment of all due monies received to your nominated bank account by direct transfer and issue of a monthly statement

8% + VAT of monthly rent ( equates to 9.6% INCLUDING VAT)

OTHER CHARGES:

INVENTORY PREPARATION FEE: Included in FULL MANAGEMENT SET-UP FEE. For Let-Only/ Letting & Rent Collection: Β£120.00 INCL VAT

ADMINISTRATION INVOLVED IN THE TENANCY DEPOSIT PROTECTION LEGISLATION: Included in all of our services

PREPARATION OF PAPERWORK FOR ALTERNATIVE DISPUTE RESOLUTION: Β£100.00 INCL VAT

TENANCY RENEWAL FEE: Included within our Fully-Managed service. For Let-Only & Letting & Rent collection : Β£100.00 INCL VAT

TENANT MOVE-OUT : Included within our Fully-Managed Service. For Let-Only & Letting & Rent Collection : Β£100.00 INCL VAT

INSURANCE CLAIM HANDLING FEE: 10% + VAT of cost of works before VAT ( 12% INCL VAT)

PROFESSIONAL HOURLY RATE (ie: Court attendance): Β£50.00 INCL VAT

VOID MANAGEMENT FEE: Β£50.00 INCL VAT per week payable four weekly in advance of requirement

ADDITIONAL PROPERTY VISITS : Β£50.00 INCL VAT ( ie: To attend for specific requests such as neighbour disputes/more visits required to monitor the tenancy/maintenance-linked visit)

POST LETTING SERVICE: ( INCLUSIVE WITHIN OUR FULLY-MANAGED SERVICE)

TENANT MOVE OUT: Β£72.00 INCL VAT

All prices subject to change after two month's written notice.

PLEASE NOTE: BELVOIR LEAMINGTON SPA ARE ALSO ABLE TO PROVIDE THE FOLLOWING - FEES UPON REQUEST

GAS SAFETY CERTIFICATE ( Compulsory for all properties with mains gas)

Energy Performance Certificate ( Compulsory on any new tenancy on or after 1/10/2008 - some properties are exempt, ie: listed buildings)

Electric Safety Certificate

Rent & Legal Insurance

Building & Contents Insurance

Buy To Let Mortgages

Please be assured that we always 'go the extra-mile' for our landlords & tenants, this is why we are a multi-award winning letting agent! For any queries or questions please do not hesitate to ask as our team are always happy to help!

Tenants Fees

As from 27th May 2015, it is now a legal requirement that ALL Letting Agents in England & Wales have a duty to publicise fees and display their membership to a redress scheme and also display whether or not they hold Client Money Protection..... is your Agent adhering to all legislative requirements?

Here at Belvoir,Leamington Spa, we have been listing our fees since April 2015 in our window, on our website and inside our office, we are honest, transparent and genuine, please see below for our excellent, competitive fees from a multi-award winning agency!

Please note: BELVOIR, LEAMINGTON SPA IS FULLY-REGULATED AND ARE MEMBERS OF: NALS, SafeAgent and THE PROPERTY OMBUDSMAN.

Your deposits are registered with either The Tenancy Deposit Scheme or The Deposit Protection Service, these are both government approved schemes.

Administration/ Reservation fees (Non-Refundable):
House/ Flat/ Studio (max 2 persons) Β£240.00 Inc. VAT PER PROPERTY
Single room (max 1 person) Β£120.00 Inc. VAT PER PROPERTY
Additional Tenant Β£60.00 Inc. VAT PER TENANT
Company Let Β£300.00 Inc. VAT PER PROPERTY
Guarantor (if required) Β£60.00 Inc. VAT PER PROPERTY

Tenancy start-ups:
Inventory fee Β£72.00 Inc. VAT PER PROPERTY
Deposit calculation 1 months’ rent + Β£200 PER PROPERTY

Existing Tenancies:
Tenancy amendments Β£30.00 Inc. VAT PER PROPERTY
Tenancy Renewal Β£60.00 Inc. VAT PER PROPERTY
Terminating a fixed tenancy by
agreement with Landlord/ Belvoir Β£400.00 Inc. VAT PER PROPERTY

Tenancy check-outs:
Checkout fee (if managed) Β£60.00 Inc. VAT PER PROPERTY
Tenant written reference Β£15.00 Inc. VAT PER TENANT
Tenant verbal reference NO CHARGE

In-office charges:
Credit card payments 2.5% charge
Debit card payments No charge
Rental payments paid by cash Β£15.00 Inc. VAT

Rental receipts: Β£15.00 Inc. VAT PER TENANT

Student Fees

As from 27th May 2015, it is now a legal requirement that ALL Letting Agents in England & Wales have a duty to publicise fees and display their membership to a redress scheme and also display whether or not they hold Client Money Protection.....is your Agent adhering to all legislative requirements?

Here at Belvoir, Leamington Spa we have been listing our fees since April 2015 in our office window, on our website and inside our office, we are honest, transparent and genuine, please see below for our excellent, competitive fees from a multi-award winning agency!

Please note: Belvoir Leamington Spa is fully-regulated and is members of : NALS , SageAgent and The Property Ombudsman.

Your deposits are registered with the Tenancy Deposit Scheme or The Deposit Protection Service, these are both government approved schemes.

Reservation Fee Β£75 pp incl VAT - non-refundable PER TENANT

Inventory Fee Β£30 pp incl VAT - non-refundable PER TENANT

Check-out Fee Β£24 pp incl VAT PER TENANT

Deposit : Calculated on 1 months rent + Β£100 pp. PER TENANT
Last updated at 3:11 PM 30/11/2015 by sue warburton

Complaints Procedure

OUR COMPLAINTS PROCEDURE (NALS & TPO)


The Property Ombudsman complaints procedure timescales.

CODE OF PRACTICE

We have 3 days to acknowledge a written complaint

We then have 15 days to give a FULL RESPONSE explaining the option to escalate the complaint to the TPO.

We then have 8 weeks to complete a full investigation and issue a final viewpoint letter.

These timescales are the same if the complainant comes directly to us.
Last updated at 3:11 PM 30/11/2015 by sue warburton

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