Belvoir
Kettering, NN16
2.9/5, 20 reviews
55% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Belvoir Is one of Ketterings largest independent property management and Lettings specialist. Our team will help and advise you for a hassle free experience. show more Belvoir Is one of Ketterings largest independent property management and Lettings specialist. Our team will help and advise you for a hassle free experience.

Opening Hours
Address

Belvoir
2 Newland Street
Kettering
Northamptonshire
NN16 8JH
01536 415415

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £108,500 £108,500
Lettings 100% 50% £525 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 0 6 1 0 0 0 2 1
Areas covered
  • NN16
  • NN15
  • NN14
  • NN17
  • NN18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
Latest Properties

No Properties

“Great service and advice. Would use again. ......”

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Oct 22,2020
Minithumbup
By: 'Bee'
Oct 22,2020
0 people found
this helpful
Great service and advice. Would use again. As a landlord they looked after all from start to finish without any hassle....
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“46 days for deposit...”

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Jan 29,2020
Minithumbdown
By: 'Kim'
Jan 29,2020
0 people found
this helpful
Poor customer service skills. Ignored a number of emails. Rubbish at following up on things. Didnt do anything, let alone apologise for the way we received our rental property, black mould in fridge and washing machine, broken toilet, heavily stained carpets, broken cutlery and bottle ...
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“Contracts...”

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Jun 15,2018
Minithumbdown
By: 'James'
Jun 15,2018
1 people found
this helpful
Having waited over 3 weeks for our deposit back when in the contracts it says 10 days. In my eyes that's a breech of contracts and then charging a £60 check out fee and when I phone they say it's in the contract abit cheeky I think when ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Belvoir Kettering
Jun 16, 2018
View all comments (1)
Thank you for your comment, I am sorry that you are not happy with the service provided, We worked tirelessly to get your deposit back to you as quickly as possible. If you would like to discuss this further then please feel free to give our Kettering Branch a call. ...

“Excellent agent and great communication, I was a landlord that ......”

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Mar 13,2017
Minithumbup
By: 'Excellent service and communication'
Mar 13,2017
2 people found
this helpful
Excellent agent and great communication, I was a landlord that looked after my own portfolio, handed it over to Belvoir. Belvoir ensure great rent and little hassle...
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By: Belvoir Kettering
Mar 24, 2017
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Good Afternoon, thank you for the great review! ...

“Had a really bad experience as a landlord. Over 3 years ......”

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Dec 23,2016
Minithumbup
By: 'Mark Chapley'
Dec 23,2016
1 people found
this helpful
Had a really bad experience as a landlord. Over 3 years letting through Belvoir we were over charged thousands of pounds for work which was supposed to cost hundreds. It's little wonder the owner is now in jail! Stay away if you value stress free letting. ...
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By: Belvoir Kettering
Mar 24, 2017
View all comments (1)
Good Afternoon Mr Chapley I am very sorry to learn of your bad experience with our company. Please be assured that Belvoir Kettering is no longer owned by, or associated with Mr Garcha and we pride ourselves on delivering a good service to all of our landlords. ...

“This actually warrants no stars!! To all Landlords and tenants, ......”

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Oct 15,2016
Minithumbdown
By: 'Burdock des'
Oct 15,2016
3 people found
this helpful
This actually warrants no stars!! To all Landlords and tenants, DO NOT USE Belvoir Kettering!!!! As a tenant I have been threatened by Tracey McGee at Kettering branch in any which way she possibly could. I have always been a good tenant, paying my rent ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Belvoir Kettering
Mar 25, 2017
View all comments (1)
Good Morning, I am very concerned to read your review and your experience with Belvoir. Please be assured that this behaviour is not condoned by us and the member of staff in question no longer works for the company. ...

“Very friendly staff, fast sale process explained fully, good recommendations ......”

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Aug 16,2016
Minithumbup
By: 'Nicky Altadonna'
Aug 16,2016
0 people found
this helpful
Very friendly staff, fast sale process explained fully, good recommendations of solicitor cost kept low, very professional, will be using Belvoir again...
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Comment on agent fees
Good
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By: Belvoir Kettering
Mar 25, 2017
View all comments (1)
Good Morning Nicky, thank you for the great review! If you need any help in the future please don't hesitate to contact us. ...

“This lady was rather rude when I complained about the ......”

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Feb 17,2016
Minithumbdown
By: 'anonymous'
Feb 17,2016
1 people found
this helpful
This lady was rather rude when I complained about the fees I have incurred. She was sarcastic and I am not impressed that she happens to work in a customer facing role....
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes

“They manage four properties for me and my husband and ......”

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Apr 22,2013
Minithumbup
By: 'Justine'
Apr 22,2013
0 people found
this helpful
They manage four properties for me and my husband and the service is excellent. Can always speak to someone and they always update me re how things are going....
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“I've been renting houses for over 15 years and have been ......”

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Nov 22,2012
Minithumbup
By: 'Kerry martins'
Nov 22,2012
0 people found
this helpful
I've been renting houses for over 15 years and have been with my current agent for the last 7 years. I approached Revoir after my agent let me down for the thirst time and I am sick odd the excuses. Everyone in the office ( all female) were ...
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By: Belvoir Kettering
Mar 25, 2017
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Good Morning Kerry, thank you for the great review! ...

“Always helpful on the viewings and on move in process. ......”

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Nov 22,2012
Minithumbup
By: 'Katherine Styles'
Nov 22,2012
0 people found
this helpful
Always helpful on the viewings and on move in process. Information given was better than other agents locally and Vicki was excellent...
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By: Belvoir Kettering
Mar 25, 2017
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Good Morning Katherine, thank you for the great review! ...

“As a professional landlord I have dealt with quite a ......”

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Oct 20,2012
Minithumbup
By: 'M Dearing'
Oct 20,2012
4 people found
this helpful
As a professional landlord I have dealt with quite a few letting agents in Kettering. Belvoir are undoubtedly the better ones from the rest. If something doesnt go according to plan, they do their utmost to assist....
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Was this helpful? Yes
By: Belvoir Kettering
Mar 25, 2017
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Good morning, i'm pleased to hear of your positive experience with Belvoir, thank you for the great review! ...

“Belvoir found a tenant for me the day I put ......”

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Aug 13,2012
Minithumbup
By: 'Helen'
Aug 13,2012
2 people found
this helpful
Belvoir found a tenant for me the day I put the house on the market with them, as a first time landlord they were helpful and professional, keeping me up to date with what was happening. Their rates are reasonable and I feel comfortable leaving ...
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Was this helpful? Yes

“RIP OFF LETTING AGENTS AVOID LIKE THE PLAGUEWe let 2 properties ......”

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Feb 10,2012
Minithumbdown
By: 'martin35'
Feb 10,2012
21 people found
this helpful
RIP OFF LETTING AGENTS AVOID LIKE THE PLAGUE We let 2 properties over 2 years with them as landlord. we were invoiced over £900 repairs to one boiler. later found out nothing was actually replaced, boiler in worse condition than it was because works were carried out by ...
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By: nohassleplease
Mar 12, 2012
View all comments (2)
I'm so glad I read this thread, was about to let a flat with them but was looking online to see the best way of getting out of paying the ILLEGAL TENANCY FEES - frankly I encountered enough of this carry-on when I was a student, not prepared to even entertain it these days. Phew! ...

“Worst Agency Ever!!! AVOID COMPLETELY NO MATTER HOW NICE THE ......”

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Dec 22,2011
Minithumbdown
By: 'Maggie Smith'
Dec 22,2011
20 people found
this helpful
Worst Agency Ever!!! AVOID COMPLETELY NO MATTER HOW NICE THE STAFF!!!! Behind the scenes the awful and unprofessional Director sits looking for ways to rip off people whether it's a landlord, tenant, contractor or even his own staff! LANDLORDS: He will bill you for work ...
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What agent could do to change your mind?
This establishment needs to be fully investigated and closed down!!!
Attached Filesnbsp;
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By: Sleeper2147
Mar 31, 2012
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Nothing has changed ...

“Applied to Belvoir Kettering and Vicki was helpful. The team ......”

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Aug 05,2011
Minithumbup
By: 'Nicky'
Aug 05,2011
5 people found
this helpful
Applied to Belvoir Kettering and Vicki was helpful. The team were approachable and seem to know their stuff. I went to them from a recommendation....
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Was this helpful? Yes
By: Belvoir Kettering
Mar 25, 2017
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Good Morning Nicky, thank you for the great review! ...

“Appalling - our tenant stopped paying and Belvoir were worse ......”

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Jun 21,2011
Minithumbdown
By: 'Paul'
Jun 21,2011
13 people found
this helpful
Appalling - our tenant stopped paying and Belvoir were worse than useless. Getting straight answers was impossible, tried to claim repair costs that bore no relation to amounts agreed. Four different administrators chased us for amounts that we sent e mail proof on numerous occasions ...
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By: Belvoir Kettering
Mar 25, 2017
View all comments (2)
Good Morning Paul, I was concerned to read your review and the bad experience you have had with Belvoir. Belvoir is no longer owned by, or associated with, Mr Garcha and our landlord's experience with us is our primary concern. ...

“Horrible, unprofessional, uninformed, inexperienced people. False hope and promises until ......”

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May 16,2011
Minithumbdown
By: 'Avoidbelvoirkettering'
May 16,2011
12 people found
this helpful
Horrible, unprofessional, uninformed, inexperienced people. False hope and promises until receiving money, then no correspondence whatsoever. No return of the holding deposit even though it was not our fault not accepted....
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By: Belvoir Kettering
Mar 25, 2017
View all comments (1)
Good Morning, I am sorry to hear of your bad experience with Belvoir. Since your review was added Belvoir has changed ownership and all of our staff are professional, experienced and informed to help our tenants and landlords through the letting process as smoothly as possible. ...

“Perfectly decent service from Belvoir Northampton. The finding of a ......”

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Feb 25,2011
Minithumbup
By: 'MullinCL'
Feb 25,2011
5 people found
this helpful
Perfectly decent service from Belvoir Northampton. The finding of a tenant and management of the tenancy has proceeded quickly and without major incident. That said, I'd expect nothing less - they have met my expectations. I like to use an ARLA agent because of the ...
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“I was a tenant with Belvoir for 6 months and moved ......”

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Sep 28,2010
Minithumbdown
By: 'Blackberry'
Sep 28,2010
3 people found
this helpful
I was a tenant with Belvoir for 6 months and moved out at the end of May. For the last 2 months of the tenancy we had no heating, this was reported numerous times and took about a month for someone to even come out and take ...
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By: Belvoir Kettering
Mar 25, 2017
View all comments (13)
Good Morning, your comments are all very concerning and I am sorry for your bad experience with Belvoir. Since your comments were added Belvoir is no longer owned by or associated with Mr Garcha. All our staff are experienced and well informed to help our tenants with any queries they have and to help settle any deposit disputes. ...

Vendor Fees

Our Vendor fees are tailor made to the property and service required

Our fees start from £999 Inclusive of VAT

Landlord Fees

Landlord Charges

Addition Fees and Charges
• Set Up Fee £240 (inc VAT) for Managed services
• Admin involved in the Tenancy £54.00 (inc VAT)
• Deposit Protection legislation £48.00 (inc VAT)
• Duplicate Statements £30.00 (inc VAT) per copy
provided
• Professional hourly rate £60.00 (inc VAT) per hour
• Tenancy Renewal Fee £100.00 (inc VAT) for fully
managed
• Tenancy Renewal Fee £150.00 (inc VAT) for let-only
• Section Notices £90.00 (inc VAT)
• Legionnaires Assessment £45.00 (inc VAT)

Inventory Fee And Post Checkout Fee:
This is dependant on the property size and is as follows:

Unfurnished Properties-
• 1 or 2 bedrooms £95.00 (inc VAT)
• 3 or 4 bedrooms £125.00 (inc VAT)
• 5 or more bedrooms £175.00 (inc VAT)

Part/ Fully Furnished Properties-

• 1 or 2 bedrooms £120.00 (inc VAT)
• 3 or 4 bedrooms £150.00 (inc VAT)
• 5 or more bedrooms £200.00 (inc VAT)

Deposit Dispute Service:
This service will be charged at our professionally hourly rate of £60 Inclusive Of VAT

Arrangement Fee For Maintenance Works
This fee is based on the value of the works to be completed. It is the value plus 18% including VAT, example, works invoice is £100. The landlord will pay £100 + 15%= £115 +VAT making the total £138.00

Cancellation
Where Full Management service is cancelled during the tenancy (including any extensions) a fee of 1 months rent (inc VAT) will continue to be payable along with 3 months notice period.

We are able to tailor make packages that suit your personal requirements, please ask in store for more information.

The information supplied above is correct as of 01st June 2019

Fully Managed Service 10% +VAT (12% including VAT)
• Collect and remit the monthly rent received
• Pursue non- payment of rent and provide advice on
rent arrears action
• Deduct commission and other works
• Advise relevant utility providers of change
• Undertake quarterly inspection visits and update the
landlord
• Arrange routine repairs and instruct approved
contractors
• Hold Keys throughout tenancy term
• Make relevant HMRC deduction and provide NRL8 (if
relevant)
• Reference tenants
• Provide inventory via ipad
• Take and register deposit

Let Only Service £450 including VAT
• Collect and remit initial months rent received
• Deduct any pre tenancy invoices
• Advise relevant utility providers of change
• Hold keys throughout tenancy term
• Make relevant HMRC deduction and provide NRL8 (if
relevant)
• Reference tenants
• Provide inventory via ipad
• Take and register deposit

Tenant Fees

Tenant Charges

In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.

Before the tenancy starts (payable to Belvoir ‘the Agent’):
Holding Deposit: 1 week’s rent
Deposit: Equivalent to 5 week’s rent

During the tenancy if permitted and applicable:
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments:
Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landlord agrees they can be made, up to the permitted limits.

Late Rental Payment:
Will incur a 3% charge above the base rate of Bank of England per day on the outstanding amount after 14 days

Lost Keys or Security Devices:
-Standard Door Key £12 Inclusive Of VAT per Key
-Specialist Door Key £30 Inclusive Of VAT per Key
-Key Fob £60 Inclusive Of VAT per Fob
-Hourly Rate to arrange new Keys or Security Devices £30 inclusive of VAT per hour

Changes To A Tenancy:
Any changes to a tenancy while in tenancy will be charged at £50 Inclusive of VAT.
Changes include, but not limited to the below:
-Pets to be kept in the property
-Change of Sharer
-Permission to sub-let
-A business runs from the property
-Any other amendments that alter the obligations of the agreement

Early Termination:
When an early termination is required from an agreement the cost of this to the tenant will be £350 inclusive of VAT

Tenant Fees for pre 1st June 2019 tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020, these fees are listed below:
Check out inventory:

Unfurnished Furnished
1-2 Bed £60 inc VAT £84 inc VAT
3-4 Bed £72 inc VAT £96 inc VAT
5+ Bed £84 inc VAT £108 inc VAT

New landlord reference £30.00 (inc VAT)
Late Payment Fee £12.00 (inc VAT)
Extra copies of tenancy agreement £30.00 (inc VAT)
Cash Handling Fee £12.00 (inc VAT)
Pet Licence Fee £50.00 (inc VAT)
Refund of overpaid rent £30.00 (inc VAT

Tenant Protection

Braich Investments Ltd Trading as Belvoir is a member of NALS (The National Approved Letting Scheme) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on our website or by contacting us directly.
Last updated at 18/10/2019, 9:29 AM by heather heather
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Email: Kettering@belvoirlettings.com
Last updated at 9:29 AM 18/10/2019 by heather heather

Awards won by Belvoir, Kettering NN16 8JH


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