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Belvoir

218 Chillingham Road Newcastle upon Tyne
Tyne and Wear
NE6 5LP

01912656759
Website not available

Properties for Sale
Properties to Rent

Sep 09,2017
Minithumbdown
By: 'Daniel1993'
Sep 09,2017
1 people found
this helpful
WORST LETTING AGENT IN THE COUNTRY. AVOID AT ALL COST! TERRIBLE SERVICE! TERRIBLE TREATMENT OF CLIENTS! TERRIBLE COMMUNICATION! The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely ...
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Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'Kat'
Aug 15,2017
0 people found
this helpful
Just finished renting from them. Such a terrible agency and most of the staff are rude. Took them a year and a half to replace a broken bed. And that's only one issue we had. They took their time responding to any queries/repairs and ...
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Comment on agent fees
Extortionate considering they charged £150 admin fee per person and can't do basic admin.
Was this helpful? Yes
May 20,2017
Minithumbdown
By: 'lindsey'
May 20,2017
0 people found
this helpful
Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money ...
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Comment on agent fees
Terrible
Was this helpful? Yes
By: Tennant
Jun 21, 2017
View all comments (1)
I'm a currently a Tennant with them and they are so bad I don't know what to do. All these reviews on here I've experienced myself. You ask to speak to manager to put a complaint and she just sticks up for them. I knew what Id read online and know I was right. Surely there is a head office? They can't keep getting away with it ...
Apr 18,2017
Minithumbup
By: 'Nigel'
Apr 18,2017
0 people found
this helpful
I've dealt with belvoir now for over 8 yrs and always found them to be nothing but friendly and always there to help. They go out of there way to solve any issue and always want what's best for there tenants. Girls in the office are ...
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Was this helpful? Yes
Jan 13,2017
Minithumbdown
By: 'Andrew'
Jan 13,2017
2 people found
this helpful
DO NOT USE THIS ESTATE AGENT!!!!!!!!! The worst company I have ever dealt with by a long way - Customer service skills are non-existing and I feel 1 star is far too high. My washing machine broke and they failed to turn up 3 times for the ...
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Comment on agent fees
ok
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'N. WATSON'
Aug 17,2016
0 people found
this helpful
Would highly recommend Belvoir Lettings to any landlord thinking of renting out any of their property's. The letting of my property was handled with great attention and care, with no issues from Tenants. Thanks Howard °Å¸Ëœâ‚¬...
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Comment on agent fees
As expected.
Was this helpful? Yes
Jun 17,2016
Minithumbup
By: 'Lawrence'
Jun 17,2016
0 people found
this helpful
Would like to thank Sarah and her team for looking after my mothers house for the past 4 years since she has been away. The care and attention they put in was great and we never had any issue from any Tenants....
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Comment on agent fees
as expected
Was this helpful? Yes
Jun 01,2016
Minithumbup
By: 'Philip Kristiansen-Stuart'
Jun 01,2016
0 people found
this helpful
I have had my 11 property is looked after by Belvoir Newcastle for several years and cannot fault the tension to detail and the excellent service. I would highly recommend Belvoir Newcastle to any prospective landlord A property owner is looking to let out their property....
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Comment on agent fees
Very fair considering the level of service .
Was this helpful? Yes
May 27,2016
Minithumbdown
By: 'David Ellis'
May 27,2016
0 people found
this helpful
I am a landlord with Belvoir Lettings Newcastle and have one property with them and I came to use them when they bought Citypadz who I used previously for my property. Communication from them is disappointing I use their fully managed service and never know ...
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What agent could do to change your mind?
Average
Attached Files
Comment on agent fees
Average
Was this helpful? Yes
May 20,2016
Minithumbdown
By: 'Newcastle'
May 20,2016
0 people found
this helpful
Sarah's been really helpful during a difficult time after a difficult tenant left the place in a mess - my property looks good,and that was handled well....
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
By: Howard King
May 23, 2016
View all comments (1)
Thank you for your review. I am pleased that the team at Belvoir Newcastle were able to assist you, I will pass your comments onto Sarah in particular. If you have any further questions that you need help with please contact the office directly and the staff will be happy to assist you. ...
Mar 18,2015
Minithumbup
By: 'Matty H'
Mar 18,2015
0 people found
this helpful
The agents were very helpful when we lived here, at the end of tenancy they gave us good advice on how to leave the property to get the full deposit back, they even gave us the contact number of the cleaner they use, who we ...
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Was this helpful? Yes
Jun 25,2014
Minithumbup
By: 'laura'
Jun 25,2014
1 people found
this helpful
We had been let down my another agent and noticed that Belvoir were renting a apartment in the area we wanted . Sarah took us around a lot of apartments which took over half a day and nothing was too much trouble.The staff in the ...
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Was this helpful? Yes
May 21,2014
Minithumbup
By: 'Fabrizio'
May 21,2014
3 people found
this helpful
Terrible staff, they didn't give to me the code for house alarm, the key for the small gate in the back of the house. I waited 2 months for fix the shower, every time that I tried to communicate by email there was always a problem. ...
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Was this helpful? Yes
Apr 10,2014
Minithumbup
By: 'Boo'
Apr 10,2014
1 people found
this helpful
I was really struggling to find a property to rent at really short notice as another agent let me down on the day I was due to sign my contract, I went in to the office explained my situation a the staff really went all ...
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Was this helpful? Yes
Dec 06,2013
Minithumbdown
By: 'Lee'
Dec 06,2013
1 people found
this helpful
Feel like the company has provided terrible service. Handled the initial viewing very well. Asked to do references and credit check for £120- left it to the last day possible that I could move in (they agreed that move in date would be no ...
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Was this helpful? Yes
Oct 24,2013
Minithumbdown
By: 'Belvoir Lettings: Letting you down!!!'
Oct 24,2013
0 people found
this helpful
I would throughly advise future tenants to seriously rethink about whether they should rent a property through Newcastle Central Belvoir lettings. Myself and my roommate are students on a professional course and the service we recieved from this agents that claims to "Let us ...
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What agent could do to change your mind?
Communicate with us better Aim to fix problems instead of blaming other members of the team give ACCURATE legal advice emplore a empathetic attitude instead of a dismissive one not be so ageist when dealing with students; some of us have professional reputations on the line.
Attached Files
Was this helpful? Yes
Aug 07,2013
Minithumbdown
By: 'rotred'
Aug 07,2013
4 people found
this helpful
i had such a bad experience with this letting agency, they sent someone to check the fire hazard in this apartment i was letting and the person who checked it disconnected the gas from the apartment as well as the oven claiming that it has ...
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What agent could do to change your mind?
i had such a bad experience with this letting agency, they sent someone to check the fire hazard in this apartment i was letting and the person who checked it disconnected the gas from the apartment as well as the oven claiming that it has a fire hazard and dangerous (this happened after around 8 months with me living in this place) then i contacted them to tell them about this and the sent someone after a week to reconnect the gas , i was frozen this week they left me with no gas so i can\'t turn on the heating !, and the landlady of this property refused to fix the oven , they kept promising me to fix the oven for 2 months ! so i was left without an oven or a cooker in this apartment, both the letting agency and the landlady refused to pay me any refund regarding leaving me with no cooker. i told them i will leave this apartment 15 days before the contract ends and they said since there was many problems the won\'t charge me thing for leaving this bad place which costs me 595 GBP a month !!! for not having a descent place to cook for 2 months ! i said that i want the full deposit back and they told me that i won\'t get it full because the landlady wants to charge me 180 GBP for cleaning the place (that i cleaned before i left), fixing the table (that was already broken when i came in), and fixing the door (i didn\'t understand what door they are talking about since the door was working well and i didn\'t break the door, did I !!! ) i think this company is not protecting the tenant , they didn\'t help me or protect me from the landlady who took 595 GBP a month !!!! for 12 months ! just because I am an international student they expected that I won\'t fight for this ! also what they said that they can\'t do anything to help me is stupid because i paid them agency fees when i signed the contract , also their names on the contract and i will give them zero starts on this review website , and i hope all students will avoid renting any property from this agency who cares only about the landlords not the people living in the places, sending this message to all students worldwide googling this agency hoping they will read it. cheers
Attached Files
Was this helpful? Yes
Mar 07,2012
Minithumbdown
By: 'very very unhappy customers'
Mar 07,2012
11 people found
this helpful
DO NOT USE THESE RUN A MILE FROM THEM. day we moved in to property we had no heating and hot water, on contacting belvoir letting howard and landlord turned up with a diy book and toldus to fix it ourselfs, after two month of ...
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What agent could do to change your mind?
fix faults be help full treat people with respect basiclly everything oppisite to what they do do,
Attached Files
Was this helpful? Yes
Areas covered
  • Newcastle upon Tyne and surrounding areas
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 2 4 8 0 0 0 0 1 0

Fees

Belvoir Newcastle Central Tenant Fees

Due to the recent ASA (Advertising Standards Authority) ruling regarding tenant fees, please find below a full list of charges which may apply to a tenant by Belvoir Newcastle Central.

The only price shown in our property advert is the calendar monthly rental cost of the property. Tenancy application charges and possibly other fees may apply but can vary due to customer's individual circumstances and are therefore excluded from the price shown. Please see a breakdown of individual fees below.

TENANT APPLICATION FEES

Application fees are 60% of one months rent.

Application Fee for 3 or more Professionals sharing is £144 Inc VAT per person.

Guarantor Application fee £60 Inc VAT

Student Property Application Fee £95 Inc VAT per person per room.

Student Guarantor Fee is FREE

Pets Disclaimer Fee at Landlords discretion

TENANT ADMINISTRATION FEES

New Tenancy Agreement for existing tenants £120 Inc. VAT

Duplicate Tenancy Agreements £24 Inc VAT

Duplicate Inventories £24 Inc VAT

Returned Cheques or Standing Orders £30 Inc VAT

Overpayment of rent or refunds £30 Inc VAT

Non cancellation of standing order charge £30 Inc VAT

Letter for Late payment of rent charge £30 Inc VAT

Breach of Tenant Letter £30 Inc VAT

Landlord Fees

Fully Managed Let only + Rent collect Let Only
Tenancy set up fee 60% 1st months rent 60% of 1st months rent 60% of 1st months rent
Monthly commission 10% 5% N/A
Tenancy renewal fee Up to £114.00 Up to £114.00 Up to £114.00
Full tenant referencing Free Free Free
Full Inventory Free From £90.00 From £90.00
Periodic visits Free £50.00 £50.00
EPC £65.00 £65.00 £65.00
Gas safety certificate £55.00 £55.00 £55.00
Check out Free From £90.00 From £90.00
Insurance quotes Available upon request Available upon request Available upon request


All Prices shown include VAT.
Last updated at 17/06/2016, 4:26 PM by Howard King

Complaints Procedure

Complaints Procedure
OUR COMPLAINTS PROCEDURE (NALS & TPO)





The Property Ombudsman complaints procedure timescales.



CODE OF PRACTICE



We have 3 working days to acknowledge a written complaint



We then have 15 working days to give a FULL RESPONSE explaining the option to escalate the complaint to the TPO.



We then have 8 weeks to complete a full investigation and issue a final viewpoint letter.



These timescales are the same if the complainant comes directly to us.
Last updated at 4:26 PM 17/06/2016 by Howard King

Awards won by Belvoir, Newcastle upon Tyne NE6 5LP


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