Address
Belvoir
1 Montrose House
Colchester
Essex
CO1 1LS
01206 364444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £0 | £0 |
| Lettings | 75% | 75% | £1,300 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionThe legislation for England states that in addition to the asking rent, for assured shorthold tenancies agents are now only permitted to charge the following:
1. A refundable holding deposit - capped at no more than one week's rent. Belvoir Colchester will ask you to give us permission to use this towards the 5 weeks rent tenancy deposit, which is subject to satisfactory references. In the event of misleading or false information been given and resulting in Belvoir Colchester not being able to give you a tenancy a charge of £50 (including VAT) will be made and the balance refunded to you
2. A refundable tenancy deposit - capped at no more than five weeks' rent, or no more than six weeks' rent if the annual rent is £50,000 or more
3. Payments to change the tenancy (once it has commenced), when requested by the tenant - capped at £50 (including VAT), or reasonable costs incurred if higher
4. Payments associated with early termination of the tenancy, when requested by the tenant
Overall Fees
£0 (inc. VAT), On Completion5. Payments in respect of Utilities – gas, electricity, water and sewerage, Communications – telephone and broadband, Installation of cable/satellite, Subscription to cable/satellite supplier, Television licence and Council Tax
6.Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
7. Replacement of a lost key or security device, where required under a tenancy agreement up to the permitted limits as set by the Government.
Any charges made that are not in this list will be classed as unlawful prohibited payments. Additionally, agents cannot require tenants to pay for services, such as reference checking, through a third party.
For further information regarding what can and cannot be charged, we do urge you to read the act in full and to consult professional legal advice if in any doubt:
https://www.gov.uk/government/publications/tenant-fees-act-2019-guidance
Overall Fees
£0 (inc. VAT), On CompletionWe are a member of The Property Ombudsman redress scheme and we hold client money protection through safeagent Accreditation Number A2693 To view our certificate, please click here. You can find out more details on our website or by contacting us directly.
Last updated on 31/05/2019, 4:38 PM by Julie Davis DirectorKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a firm accredited by the National Approved Letting Scheme (NALS) J Langabeer Ltd Trading As Belvoir Colchester aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such services is immediately addressed.
STAGE ONE
6. If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write to the person you are dealing with at Belvoir Colchester, 1 Montrose House, Eld Lane, Colchester CO1 1LS stating the reasons for your complaint. You will receive an acknowledgement within 3 working days of receipt of getting in touch with us and a full response to your complaint within 7 working days.
If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.
STAGE TWO
7. If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to the Director Julie Davis at the above address, who will review your complaint and the response sent at Stage 1.
8. You should outline the reasons you are not satisfied with the response to your complaint by Belvoir Colchester. You will receive a response within the same timescales as outlined in Stage 1 above.
STAGE THREE
9. If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman (TPO) who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP (Note there is a 12 months time limit in providing The Ombudsman with your complaint which starts from the date the 'Final Viewpoint Letter' you receive is dated).
A copy of these rules can be provided on request.
