Belvoir - Birmingham, B18

23 reviews 3.3/5 rating
  • 33% valuation accuracy
  • 56% recommend
  • 33% fee satisfaction
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    Sinead Kaid
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    Major Mahil
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    Hannah Billingham
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    Kate Raybould
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    Matthew Powell
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    Elaine
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    Lara
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    Reiss Mahil
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    Reiss Mahil
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Belvoir

26 HALL STREET Birmingham
West Midlands
B18 6BS

0121 212 0122
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Feb 09,2017
Minithumbdown
By:
Feb 09,2017
1 people found
this helpful
I would never recommend this agency to anyone. A number of people stated it right already, as soon as the formalities are sorted they have no interest to help out with anything. We've been waiting for a few repairs to be done, but the maintenance team did such job, that it all cracked the next day, the rest of the things were simply ignored (inc. leaking bath). They've been waiting for the opportunity to get a profit from, literally, everything. At the same time there was no communication betwee...
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Comment on agent fees
Ridiculous charges in the end of the tenancy
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Oct 14,2016
Minithumbup
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Major Mahil
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Reiss Mahil
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Oct 14,2016
0 people found
this helpful
Needed a property very quickly, spoke to Reiss and he sorted me out very well. Viewing went really well with Major and then move in was very smooth and property was in a like new condition! Very high standard letting agency....
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Comment on agent fees
Good.
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Aug 04,2016
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Major Mahil
By:
Aug 04,2016
1 people found
this helpful
Where shall i start. Oh This so called Manager of Belvoirs branch in Hall st nearly took me out of business. Firstly built a good relationship paid on time, then once i started chasing for overdue payments, the work load stopped and guess what NO PAYMENTS WERE MADE. We had to resort to court action, and GUESS what, Major paid us 1 day before court in full plus court fees etc. Typical agency, contractors and engineers be aware, ensure you get paid by these, never will i work for you again and you...
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What agent could do to change your mind?
N/A
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Aug 10,2015
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Elaine
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Lara
By:
Aug 10,2015
2 people found
this helpful
Bit of a mixed review. First the negative. I phoned through to Belvoir to ask questions about letting my property out. Things such as fees, different services provided. My first phone through was picked up by Elaine(?). I was told that no one was in the office who could help me right now but she would have someone call me back. The next day no one has called, so I call in again. I get through to her again and she tells me that I would need to speak to certain people. I can't remember their names...
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By: Kevin
Aug 16, 2015
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I arranged to meet them at a house. After an hours drive, I arrive and wait and no one shows up. I call them and explain what's happened - the first time I ring the person on the other line pretended she couldn't hear me. I then again on a private number and ask if they can hear me first and they said yes, so I explained again what happened. The woman told me that they tried to phone me earlier as the property was actually already sold and I had just come this way for no reason. She didn' ...
Jul 22,2014
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Major Mahil
By:
Jul 22,2014
4 people found
this helpful
I would never recommend this letting agent to anybody. They are so unprofessional and literally take your money and run as it is clear from other reviews. Major Mahil is a con-man he falsely advertises his properties upon viewing and will push you to pay. The house we are living in is of a very poor quality, Belvoir ignore calls and messages and have made it quite clear they do not care about our problems having taken our money and signed the contract. They are a complete fraud of a letting ...
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Jul 07,2014
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Kate Raybould
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Jul 07,2014
3 people found
this helpful
This letting agent is absolutely awful. They are very helpful when it comes to viewings and taking your money to conduct the necessary 'checks' which appear to take place overnight. However, once the money and keys are exchanged they are not interested in any problems related to the property, they will ignore emails, phone calls and will out right lie to you about their knowledge of any of the problems, as in our case. They are a complete cowboy company who allowed us to enter into the property ...
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What agent could do to change your mind?
Been honest, open and 100% truthful about their knowledge of the property, misrepresentation does nobody any favours. Quickly fixed all the problems with the property (there are multiple problems) and fixed them to a high standard. Don\'t ignore customer\'s calls, it is unprofessional, rude and pathetic and certainly not the kind of service I would expect to be paying for!
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Comment on agent fees
They charge you extortionate fees and the 'checks' seem to happen overnight. I think they pocket the money and hand over the keys in my opinion.
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By: Major
Jul 15, 2014
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As owner of Belvoir Letting, We take your comments very seriously we are heavily regulated by the property ombudsmen, safe agent and National approved Lettings scheme, whilst we are sorry to learn of the issues you allegations we would ask to put all your issues in writing to Major.mahil@belvoirlettings.com and we can look to deal with these through our transparent and open complaints process. ...
Mar 17,2014
Minithumbup
By:
Mar 17,2014
1 people found
this helpful
The initial stages of renting a flat in Birmingham were quite painless for me thanks to Belvoir\'s speed and efficiency; it only took three days from first viewing to getting the keys in hand. The team were professional, courteous, and accommodating - overall a great letting experience....
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Mar 04,2014
Minithumbup
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Mar 04,2014
1 people found
this helpful
I was a bit of a pain asking many questions. Belvoir went out of their way to accommodate. All properties are live. Mine was instantly removed from the internet once i leased it. This is unusually refreshing for an ea. Very trustworthy company. I dealt with 3 others who could not be trusted. Belvoir are a good egg....
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Nov 30,2013
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Matthew Powell
By:
Nov 30,2013
2 people found
this helpful
Matt has collected two hundred and fourteen pounds in there office and called through katty after one week that because of CCJ. Property can not be let out to me and no part or whole of £214 will not be returned as its been used for CRB check. Imagine this situation....
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What agent could do to change your mind?
They are just reap-off...
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Aug 08,2013
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Kate Raybould
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Aug 08,2013
2 people found
this helpful
Belvoir let me my recent property. I found them professional, prompt, responsive, and accommodating as much as possible, and I really enjoyed renting a property from them. I have no hesitation in recommending them as letting agents, and they will be my first choice when renting again....
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Apr 11,2013
Minithumbdown
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Apr 11,2013
5 people found
this helpful
Found them to be dishonest and untrustworthy. All smiles upfront but out to decieve, when caught out tried to lie his way out of the situation. Disgusting!...
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What agent could do to change your mind?
Been Honest
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Mar 07,2013
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Sinead Kaid
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Mar 07,2013
2 people found
this helpful
I am currently four months into a twelve month agreement and from the initial viewing with Major, last October, to the administration with Hannah and agreement sign up with Sinead; I have found the focus on customer service to be exemplary. The few queries I have had have been addressed in a timely and businesslike manner. All information needed regarding my tenancy and the apartment were given at the time of signing the tenancy agreement, water meter readings etc etc. I am informed of any ch...
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Jun 19,2012
Minithumbdown
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Jun 19,2012
11 people found
this helpful
I am sorry but these other reviews must have been uploaded by the belvoir\'s own agents. I am a current tenant and I have found them to be a terrible company to deal with, they are absolutely useless. They left me without a front door key for and for the first 3 days I had to climb over the back fence and unlock the back door to get into me building. I rang belvoir and left messages but they never replied or phoned back. Eventually i bumped into the caretaker who sorted us out with a key (no tha...
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What agent could do to change your mind?
Tell the truth during viewings, respond to email / inquiries, do what a letting agent is supposed to do and sort out issues with the property. Provide the same level of courtesy to customer care they afford potential to their actual tenants who have paid the ‚£215 fee and pay their wages and pay for Mr Mahils very expensive car.
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Feb 21,2012
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Major Mahil
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Hannah Billingham
By:
Feb 21,2012
17 people found
this helpful
I cannot fault this agency. I cannot comment on Belvoir lettings as a whole as I have not used them before, but I can say that the central Birmingham office is excellent. Major responded incredibly quickly to my request for a property viewing, couldn't have been more helpful, patient or thorough and did not hesitate to put himself out so that I could have a second viewing at the same property only very shortly after the first. Each stage was made clear in terms of the requirements from me as a t...
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By: Pathetic
Feb 29, 2012
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OMG these reviews are so smacking of staff reviews. They all basically say the same thing. It is incredible how Belvoir only started getting good reviews just after the Transparent Agent scheme was launched by Allagents. Before then (go back in time in the reviews and you will see what I mean) they received one good review for about 10 bad ones and that was probably staff trying to keep them off the front page of Allagents where it lists the worst ranked agents. pathetic. ...
Feb 01,2012
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Sinead Kaid
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Feb 01,2012
12 people found
this helpful
I do not know how Belvoir is faring in general, but the Birmingham Central branch which I have dealt with is absolutely perfect. The only agents that were willing to be flexible and accommodate my need to see properties on the spot. Major Mahil, who took me for the viewings, was a perfect professional, punctual and willing. After choosing a property, Sinead Kaid took over and she was fantastic, things went on fast in a professional manner and as she was the first person I met in the office a...
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Dec 01,2011
Minithumbup
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Dec 01,2011
7 people found
this helpful
Belvoir have been an excellent lettings agency from day one of renting from them. I have now rented three properties with Belvoir Birmingham and their customer service and willingness has been second to none. From management of properties to helping deal with difficult landlords on behalf of tenants, they have been outstanding and will always go the extra mile. The Birmingham Team are all excellent in their day to day roles, from management to lettings negotiation, the silliest of questions to a...
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Nov 09,2011
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Sinead Kaid
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Nov 09,2011
6 people found
this helpful
I have been using Belvoir Birmingham Central in Jewellery Qtr for a couple of years now. I have been very impressed with the level of service from all departments of the business. Specific positive feedback about Sinead Caid - she has been very helpful along the way and has gone the extra mile for me on more than one occasion. She is a real asset to the business. I get monthly statements which are clear and well rec'd each month. I have not got a negative comment about the company. 5 sta...
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Oct 27,2011
Minithumbup
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Oct 27,2011
6 people found
this helpful
If you are a landlord who wants to pay for tenant finding and full management then you must speak to the staff at Belvoir Birmingham Central Office... based at 26 Hall Street. I have been using them for a few years now and must say that the staff really care, are warm, friendly and efficient. I know I can rely on them 100% which means a lot as I don't live nearby my rental properties. Paperwork and tenant issues are dealt with promptly. My only wish is that they could control the rental market s...
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Oct 27,2011
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Sinead Kaid
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Oct 27,2011
5 people found
this helpful
My experience with Belvoir in Birmingham was a good one. I was supposed to move in a flat but on the last minute the previous tenant had to travel. As a solution Belvoir offered me a different apartment without a charge for a week. This apartment turned out to be a penthouse and i decided to stay. To add to that one of the girls that works there was really helpful and she actually spoke to my landlord to knock down 15£ from the monthly rent. i am very pleased not because there were no dela...
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Oct 27,2011
Minithumbup
By:
Oct 27,2011
5 people found
this helpful
I first used Belvoir lettings in Birmingham in 2007, relocating from London to Birmingham was stressful enough but trying to find somewhere to live was even worse. I went to several letting agents in Birmingham, all of which were absolutely useless, one turned up to a viewing with the wrong keys, one showed me a prospective flat with 3 of his mates in tow and another didn't show up at all. Then I met Belvoir lettings in Birmingham. I remember a lady in the office called Sinead who sat with me ...
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Jul 21,2011
Minithumbdown
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Jul 21,2011
2 people found
this helpful
Awful experience with the Birmingham Belvoir office, telling falce information until paid the money then acting slow like snails later we found out that they overcharged us and did not refund the money. Very rude staff on site and would not recommend them had only problems with them !...
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Mar 25,2011
Minithumbdown
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Mar 25,2011
3 people found
this helpful
A bad example of estate agents! I have never dealt with such a horrible agency before! This one I used is the Birmingham central office. They tell you what you want to hear during the viewing, kind of false information, and tells you totally different once you moved in. Basically, they play with words and treat you badly. They also don't turn up for the appointment such as inspection without letting you know! How horrible! If you phone them complaining about it they say sorry but it's cancell...
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By: major mail
Mar 29, 2011
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Belvoir Birmingham Central is extremely disappointed to read your comments and pride ourselves of having the highest level of Customer Service, professionalism and reliability. Belvoir Birmingham is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional and constructive manner. Please write to Major Mahil at Belvoir Lettings. 26 Hall Street, Jewellery Quarter, Birmingham and/or Birminghamcent ...
Jan 14,2011
Minithumbup
By:
Jan 14,2011
5 people found
this helpful
I have been using Belvoir Birmingham Central now for nearly 4 years now and they look after a few of my properties and I have to say they are the best customer service focused agency I have ever dealt with and Major and his team run an honest, reliable and professional business in Birmingham and would recommend them to anyone as they are in my opinion the agency in the Midlands...
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Areas covered
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Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 9 6 0 0 0 0 0 3
Sinead Kaid - upload your photo Sinead Kaid
 4 reviews

About Sinead No description set View full profile
Major Mahil - upload your photo Major Mahil
 5 reviews

About Major No description set View full profile
Hannah Billingham - upload your photo Hannah Billingham
 4 reviews

About Hannah No description set View full profile
Kate Raybould - upload your photo Kate Raybould
 2 reviews

About Kate No description set View full profile
Matthew Powell - upload your photo Matthew Powell
 1 reviews

About Matthew No description set View full profile
Elaine - upload your photo Elaine
1 reviews

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Lara - upload your photo Lara
1 reviews

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Reiss Mahil - upload your photo Reiss Mahil
 0 reviews

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Reiss Mahil - upload your photo Reiss Mahil
 1 reviews

About Reiss No description set View full profile
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Awards won by Belvoir, Birmingham B18 6BS

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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