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Belvoir

10 New Street Basingstoke, Basingstoke
Hampshire
RG21 7DE

01256274062
Website not available

Properties for Sale
Properties to Rent

“Rude...”

Jul 09,2018
Minithumbdown
By: 'William'
Jul 09,2018
0 people found
this helpful
On making a complaint Matthew Smith sniggered/laugh at it. Belvoir represents the seterotypical estate agent and my interaction with them was very unprofessional....
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Comment on agent fees
NA
Was this helpful? Yes
By: William
Jul 10, 2018
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I am glad you can easily identify the point at which your colleague sniggered. Since it was so easy to identify, I would take this as confirmation my account is accurate. Your colleague did not take my complaint seriously from the start and therefore left bad reviews as the only option of making my point heard. This was going to be the last poor review, however I am unsure you understand yet, therefore perhaps I should find some other portals? Let me know or please contradict the fact that this ...
Feb 07,2018
Minithumbup
By: 'Andy'
Feb 07,2018
0 people found
this helpful
The staff were always helpful and understanding and nothing was to much of a problem to sort things out for you.when giving up the tenancy the check out went smoothly with the help experience and expertise of Shahida,...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mike Jones
Feb 07, 2018
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Andy, thanks for taking the time to leave this review. We're glad that things went smoothly for you and that you are happy with our efforts. ...
Jan 17,2018
Minithumbdown
By: 'George'
Jan 17,2018
0 people found
this helpful
Since the beginning of the year we have tried to look at properties to rent. Each time I have sent an email for book a viewing for a property, I was told to call the office. I called the office and was told that the ...
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Comment on agent fees
The fees were higher than in some other places, but I thought perhaps the higher fees would mean better customer service, but I was very wrong.
Was this helpful? Yes
By: Mike Jones
Jan 19, 2018
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George, thanks for this information. I shall find the email and call you. Mike Jones Director. ...
Nov 10,2017
Minithumbdown
By: 'Aldershot28'
Nov 10,2017
0 people found
this helpful
Have never had a good expiernece with Belvoir. Firstly, we arranged an appointment to view a flat. We arrived 2 minutes after our scheduled appointment and were told by the flat owners they had gone because they didn't want to wait! No phone call to ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Belvoir Basingstoke
Nov 13, 2017
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Unfortunately, I can find nothing to match the circumstances outlined in your first paragraph. I am, however, aware of a recent situation which appears to be that to which you refer in your second paragraph. You made an offer on a property we were selling, but the vendor did not wish us to stop marketing of the property until such time as your offer was "proceedable". Until such time as your own property was sold, you offer could not, therefore, be entertained. This is not at ...
Feb 25,2017
Minithumbdown
Mike
Laura
By: 'V K'
Feb 25,2017
0 people found
this helpful
If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own! In my experience they only worry about the customer ...
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Was this helpful? Yes
By: Mike Jones
Feb 27, 2017
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Dear "V K", At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our ...
Feb 23,2017
Minithumbdown
By: 'PR'
Feb 23,2017
0 people found
this helpful
I had a viewing of a property through this agency once but did not like the property because of its size and location. We told them accordingly. After few days there was another property listed similar to that size but with lots of other positive ...
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Was this helpful? Yes
By: Mike Jones
Feb 23, 2017
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Dear Pr, I am a director of Belvoir and the male member of staff with whom you spoke this morning. I apologise if anything I said offended you in any way; this was not my intention. We always seek feedback from those who have viewed a property which it transpires they do not like, in order that we may try and direct them to an alternative property which is more suited to their needs. By examining in detail an applicant's requirements, we can save applicants the time and trouble of view ...
Jul 08,2016
Minithumbup
By: 'Mrs J Wells'
Jul 08,2016
0 people found
this helpful
Friendly team, they really got we were looking for and they went the extra mile. They kept me updated with finding properties for me to look at and then when they found us a property, they were with us every step of the way. They ...
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Comment on agent fees
Brilliant price on fees
Was this helpful? Yes
By: Matt Smith
Jul 15, 2016
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Dear Mrs Wells, Many thanks for taking the time to leave this review. ...
Jun 20,2016
Minithumbup
By: 'Hayley'
Jun 20,2016
0 people found
this helpful
It was a pleasure to have Belvoir as our agent - great customer service , personable staff keeping in touch on a regular basis and updating us on progress, supporting and advising as necessary. We sold and bought through Belvoir which made the process a bit ...
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Comment on agent fees
Good - no other agent could match Belvoirs offer.
Was this helpful? Yes
By: Matt
Jun 21, 2016
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Hayley, many thanks for this review. It's always good to hear that we are appreciated. ...
Jun 03,2016
Minithumbup
By: 'Ruslans'
Jun 03,2016
0 people found
this helpful
We were very happy to work with Belvoir agency. Very kind staff and everything was done in time! Every time we were given right sugestions from them. Pleasure to deal with Belvoir...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Mike Jones
Nov 08, 2016
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Dear Ruslans, many thanks for leaving this review. Mike ...
May 31,2016
Minithumbup
By: 'Louise Cristofoli'
May 31,2016
0 people found
this helpful
We found Belvoir Estate agents very professional and helpful throughout our stressful long distance move to Devon this year. All staff gave us positive feedback on the sale of our house as well as support and advice throughout the process. We would definitely use them ...
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Comment on agent fees
Very good
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By: Mike Jones
Nov 08, 2016
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Dear Louise, many thanks for taking the time to leave this review. Mike ...
Feb 03,2015
Minithumbdown
By: '-'
Feb 03,2015
0 people found
this helpful
We rented for six months with this estate agent. We have moved around A LOT and dealt with many estate agents and this has been the least flexible and rudest agency so far. Due to unforseen circumstances, we were keeping a small cat in our ...
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What agent could do to change your mind?
Let us communicate with the landlord. Improve customer service.
Attached Files
Was this helpful? Yes
By: Belvoir Basingstoke
Feb 04, 2015
View all comments (1)
Maria, we are disappointed to read your comments. Belvoir Basingstoke has won awards for Customer Service and we take all feedback, whether positive or negative, very seriously indeed. We always attempt to resolve issues expediently, but unfortunately, on this occasion, we were unable to find an outcome that was acceptable to you. We understand that this must be frustrating. We are committed to solving complaints. In the first instance, write to Mr Andrew Lowery, Belvoir Basingstoke, 10 ...
Sep 26,2011
Minithumbup
By: 'Graeme'
Sep 26,2011
3 people found
this helpful
Having seen the number of negative comments for Belvoir Lettings and read through them I wanted to make it known that although there sounds to be some 'bad apples' in the Belvoir tree that by no means represents the other offices. I have been using ...
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Was this helpful? Yes
By: Belvoir Basingstoke
Jan 09, 2012
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Thanks for this review Graeme. Sorry this reply was so long in coming, but this isn't a site we visit particularly regularly. ...
Aug 11,2011
Minithumbup
By: 'Blondie'
Aug 11,2011
2 people found
this helpful
I can't disagree more with the negative comments that I have just read about Belvoir. I am in a single-sex partnership and have experienced no end of bigotry and discrimination from other agents in Basingstoke, but have found Belvoir to be absolutely wonderful. They were ...
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Was this helpful? Yes
By: sprek
Nov 09, 2011
View all comments (3)
most people only post a review when they have had a bad experience, for every bad review on here there will be hundreds of examples of good work done by belvoir as last year they won the letting agent of the year and this year came second. sadia i can almost guarantee that if you had a good experience you wouldn't be on here saying how good belvoir are, the fact is everyone likes to moan and that all your doing is being petty and moaning like a small child perhaps you should grow up ...
Jul 02,2011
Minithumbup
By: 'Stuart'
Jul 02,2011
2 people found
this helpful
I am shocked by all the negative reviews about Belvoir. My experience at Basingstoke was totally the opposite. I experienced an excellent service from start to finish. I used them for Tenant Find only. Mike provided lots of valuable advice on all sorts, answered all ...
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Was this helpful? Yes
By: Belvoir Basingstoke
Aug 13, 2011
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Many thanks for this Stuart. Originally, this post referred to Aberdeen for some reason and it slipped through the net, so we didn't see it. We are all individual franchises and, therefore, there may be a significant variation in the manner in which various shops are run. In Basingstoke, we strive to be fair, transparent and honest in our dealings with all and I sincerely hope never to see genuine complaints written on this, or any other site, about anyone's dealings with us. There i ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 55% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £225,000
  • Max: £225,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 2 3 3 0 1 0 0 3

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Belvoir, Basingstoke RG21 7DE


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