Belvoir
Aberdeen, AB25
1.8/5, 4 reviews
25% recommended
0% lettings valuation accuracy
25% lettings fee satisfaction
No company information

Opening Hours
Address

Belvoir
24 Rosemount Place
Aberdeen
Aberdeen City
AB25 2XU
01224939095

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 25% £500 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 2 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Chelsea Stuart = Great Letting Agent...”

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Apr 06,2020
Minithumbup
By: 'Bethany Marsh'
Apr 06,2020
0 people found
this helpful
I cannot comment on other Belvoir agents as I did not communicate with any of them, but I can highly recommend Chelsea Stuart at Belvoir Aberdeen. Not only was she patient with and quick to respond to all of my questions throughout my tenancy, but ...
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“Trusted the agency to manage my rental property for 2 years ......”

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Oct 27,2016
Minithumbdown
By: 'LZ79'
Oct 27,2016
0 people found
this helpful
Trusted the agency to manage my rental property for 2 years and this has been returned with a damaged wall&tiles and a number of missing items. Ingoing / Outgoing inventory totally inadequate and extremely poor customer service. Disappointing at least, will never use again....
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Comment on agent fees
10% of the rent monthly fee for no service in return.
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“I've rented in Scotland for 5 years and Belvoir are the ......”

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Nov 16,2015
Minithumbdown
By: 'Megan'
Nov 16,2015
0 people found
this helpful
I've rented in Scotland for 5 years and Belvoir are the worst letting agency I have ever been with. They are unprofessional and they do not use registered agency's for repair and cleaning. They were not helpful when it came to mould in my property, they ...
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“The agent didn't respond in a reasonable timescale to numerous ......”

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Oct 05,2014
Minithumbdown
By: 'Mrs L Barnard'
Oct 05,2014
0 people found
this helpful
The agent didn't respond in a reasonable timescale to numerous calls for things within the flat to be fixed. They only responded after chasing them several times. The agent didn't make contact but purely waited for us to call. In our experience, this agent doesn't ...
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What agent could do to change your mind?
We are totally disappointed with the lack of service received from Belvoir Lettings for the entire time my son rented his flat through them. When he moved in the place was filthy with fittings ie blinds etc. literally hanging off the walls in a disgusting state. The bathroom was just a meca for damp with no window and no working extractor fan and the sink was hanging off the wall. The agent was completely ineffective and took weeks to action any repairs - even when the so called repairs were done the problems still remained and the agent just didn't care. The cleaning bill on moving out is a complete and utter joke. The agent wants ‚£120 to clean a flat that is the size of a postage stamp and was cleaner than when my son moved in! I have phoned the agent so many times I've lost count but have only ever received one call from them. They say they have asked for a breakdown of the cleaning bill but one has never arrived so you can only draw your own conclusion from that. Eventually I'd had enough of the totally ineffective letting agent and so asked to speak with the manager. What a mistake that turned out to be. Mr Lewis Stuart was extremely aggressive on the phone and refused to listen to anything I had to say. My daughter was in the same room and although I had the phone against my ear, she said she could hear him from the other side of the room! He was not interested in anything I had to say and had zero customer service skills. Belvoir have reduced the cleaning bill to ‚£90 however when I asked for a breakdown of how they had arrived at this new figure Mr Stuart said he had 'plucked it out of the air'. How is this right?? I would never use this particular branch of Belvoir again and would urge others to steer clear as the company clearly doesn't have tenants best interests at heart.
Attached Filesnbsp;
Comment on agent fees
The flat was filthy, smelt damp, was damp and many of the fittings were unfit for purpose. These things should have been rectified prior to my son moving in.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Belvoir, Aberdeen AB25 2XU


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