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    Heather Johnson
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    Stacey Walters
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    Daniel Thain
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Beals Independent Sales and Letting Agents

343 Shirley Road Southampton
Hampshire
SO15 3JD

02380704321

Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Beals have been outright ignoring all my correspondence about returning my deposit for nearly 3 months. When I asked for the details of the deposit protection company they still didn't reply and instead contacted the deposit company to cancel my protection. Nothing like acceptable....
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Comment on agent fees
Most expensive I've paid in a decade of renting and things hidden in the small print.
Was this helpful? Yes
Mar 18,2016
Minithumbdown
By:
Mar 18,2016
0 people found
this helpful
I made an offer on a property marketed by beaks, apparently I was the highest bidder and had a mortgage in principle. I was turned down by beals as I wasn't on their preferred customer list. I wonder if the vendor knew beals took an offer for less....
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What agent could do to change your mind?
Bad.
Comment on agent fees
Bad.
Was this helpful? Yes
Feb 23,2015
Minithumbup
By:
Feb 23,2015
0 people found
this helpful
Being out of town and using a local estate agents to purchase a buy to let, and being first time property investors. I found Daniel from Beals to be the most helpful, he gave us good impartial advice and his knowledge of the area and the market was fantastic. I found him to be very helpful and honest and would highly recommend working with Beals. We have gone on to purchase a property with the help of Daniel and are looking forward to using them on our next property purchase....
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Was this helpful? Yes
By: Laura Lettings Manager
Feb 26, 2015
View all comments (1)
Thank you so much for your lovely comments about Daniel. We look forward to seeing you again soon and if you need any help or advice in the meantime please don't hesitate in contact me. Thanks again Naz.....
Jan 06,2015
Minithumbdown
By:
Jan 06,2015
2 people found
this helpful
As we were in need of a property to rent urgently we agreed to rent a property from this estate agents. The condition of the property was VERY poor although as we were planning on living there short term we made a list together with the estate agents of all the faults/poor condition of the property. Including stains on the carpets etc. Following months of poor service from beals, we found another property. Beals asked us to leave BEFORE our tenancy agreement had finished so they could redecor...
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What agent could do to change your mind?
Retrain their staff in customer service and follow trading standards to the letter rather then for beneficial gain.
Was this helpful? Yes
By: Lettings Manager
Jan 06, 2015
View all comments (1)
Thank you for your feedback. When tenants leave a property we have a duty of care to Landlord and tenant in terms of properties being left in a similar condition compared to when a tenant first moved in. Or course we take into account general ware and tare but if there is a noticeable difference then we have to act fairly. If you had entered into a tenancy renewal then I would say that Beals have acted within your favour to allow you to terminate early. In normal circumstances leaving a t....
Dec 06,2014
Minithumbdown
By:
Dec 06,2014
2 people found
this helpful
I Placed an offer on a property, I phoned back 4 days later. Daniel could not even remember the offer I had put in on it, so he took a guess. He openly declared an offer from another prospective buyer which was 10,000 below my offer. I withdrew the offer! Poor service from the branch. I feel for the owner of that property, they have no idea....
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What agent could do to change your mind?
Remember offers made on properties and put forward to vendor then call back the buyer!!
Was this helpful? Yes
By: DS
Jan 06, 2015
View all comments (1)
Thank You for the feedback I can confirm that at the time you were one of several offers on the table, and in order to provide clarity you would have been informed of other offers that were not accepted and had not progressed further. I understand that your offer was substantially below the asking price and my colleague Daniel was trying to guide you to a price that may have been considered by the Company we were instructed by with a view to achieving the best possible price for the property.....
Jul 21,2014
Minithumbup
By:
Jul 21,2014
2 people found
this helpful
Just wanted so say how helpful this young lady has been since we rented our property with Beals. She is very polite and has a very positive manner about her. We have had some issues that she has dealt with in a very professional and tactful way. When I need to contact Beals regarding the above property I always ask to speak to her as she knows the history of it and the Tennant which saves a great deal of time trying to explain the situation to different members of staff. To me it makes more sens...
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Was this helpful? Yes
Jul 17,2014
Minithumbup
By:
Jul 17,2014
1 people found
this helpful
Just wanted so say how helpful this young lady has been since we rented our property with Beals. She is very polite and has a very positive manner about her. We have had some issues that she has dealt with in a very professional and tactful way. When I need to contact Beals regarding the above property I always ask to speak to her as she knows the history of it and the Tennant which saves a great deal of time trying to explain the situation to different members of staff. To me it makes more sens...
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Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
2 people found
this helpful
Highly Recommended Lettings Staff & Branch at Shirley. I was highly impressed with the level of professionalism and can do attitude of both Laura & Adrianna at the Shirley office. I have a 1 bed flat that needed to be let out after having issues with my previous letting agent. Not only did they keep me up to date with regular updates relating to the property, they were able to rent the property out at a slightly higher level of rental income & managed to get 6months rent paid up ...
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Was this helpful? Yes
Jun 17,2014
Minithumbup
By:
Jun 17,2014
2 people found
this helpful
WOULD HIGHLY RECOMMEND! This was the first time i have rented as i have always had a mortgage and couldn't believe how difficult it was to find somewhere to live and how much financial stress there was. Lucky enough though i found Adriana at Beals in Shirley High Street, Southampton. Adriana couldn't have been any more helpfull with her friendly, professional and HONEST approach from the moment we first enquired to when we moved in. She made the whole experience a lot less stressfull and eas...
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Was this helpful? Yes
May 07,2014
Minithumbup
By:
May 07,2014
1 people found
this helpful
I cannot thank Adrianna enough for all the help and support she has given me over the past few weeks. I had made Adrianna aware that this was the first time I had rented a home of my own for 7 years (I had only been able to afford to rent rooms during that period) so she was aware of how important it was that this was the \'right home for me\'. Nothing has been too much trouble for her, even when she was sent to the Gosport Branch on a secondment she still retained ownership and went the extra m...
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Was this helpful? Yes
Nov 16,2013
Minithumbdown
By:
Nov 16,2013
7 people found
this helpful
Avoid at all costs. These people did not even bother to check the property before we moved in. House was absolutely filthy and uninhabitable, the heating did not work, they did not mention that both gas and electricity were key meters, let alone the fact that both were so far into emergency credit that £30 was swallowed up as soon as I topped up. No inventory had been taken, none of the work we were promised would be done had been done. It is painfully obvious that in the month between us ...
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What agent could do to change your mind?
Ensured the property was fit to live in.
Was this helpful? Yes
Nov 20,2012
Minithumbup
By:
Nov 20,2012
0 people found
this helpful
Paul Baker sold our park home in two days! Can it get better than that? We had initial delays while the office got our sales details correct and published, but once circulated we had the good fortune to find the perfect couple. The reality is that people still use estate agents to look for properties, and Beals has a special section for park homes, which it would have been silly to ignore. But along with congratulations to Paul, the moral still applies: remain proactive as vendors as well, put...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £120,000
  • Max: £120,000

Letting
  • Min: £0
  • Max: £120,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 3 2 1 0 1 0 0 2
Heather Johnson - upload your photo Heather Johnson
2 reviews

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Stacey Walters - upload your photo Stacey Walters
7 reviews

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paul baker - upload your photo paul baker
1 reviews

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Russell Webb - upload your photo Russell Webb
5 reviews

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Laura Franks - upload your photo Laura Franks
2 reviews

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Adrianna Haggard - upload your photo Adrianna Haggard
4 reviews

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james  nunez - no image available james nunez
Branch Manager
2 reviews

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Daniel Thain - upload your photo Daniel Thain
1 reviews

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