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    Heather Johnson
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    Stacey Walters
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    Steve Grantham
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    Russell Webb
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    Laura Russell
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    james nunez
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Beals Independent Sales and Letting Agents

3-5 Middle Road Park Gate
Hampshire
SO31 7GH

01489 574136, 01489 575715

Sep 19,2015
Minithumbdown
By:
Sep 19,2015
3 people found
this helpful
We viewed a property that needed cleaning and maintenance and were assured that everything would be perfect for when we moved in including some specific details such as kitchen cabinet doors, carpet shampooing and repainting of an exterior door. We arrived ready to move in with a lorry load of furniture and discovered no cleaning had taken place, there was rubbish on the kitchen floor, cabinet doors missing and mould in the bathroom. We informed Beals immediately and were told that it was basica...
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What agent could do to change your mind?
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Comment on agent fees
Totally invented fees not based on any reality and far in excess of what we had paid with other agents
Was this helpful? Yes
Aug 12,2014
Minithumbup
By:
Aug 12,2014
0 people found
this helpful
Both Laura and Russell were an absolute delight to work with. They managed every detail of our property to perfection. I can recommend Beals to you without any hesitation....
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Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
1 people found
this helpful
I really don't reccomend this esate agencey at all. Communications between the agency and tennants is very poor, the staff will seemingly say 'yes' to appease any issues, and then not follow up or actaully deal with the problems. I always come away from meetings feeling like they have got me over a barrel. There is very little room tennents to make complaints or to have their oppinions heard, in my experience. The moving in fees were extautionate and the service provided did not match the cost o...
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Was this helpful? Yes
Jun 13,2014
Minithumbdown
By:
Jun 13,2014
1 people found
this helpful
They will take your money and never look back. Once they have it, they don't care. Beales are entirely useless at their job. They are an embarrassment of a company with no organisation. They were happy to leave my partner and I without heating during December for 2 weeks, despite them claiming that if a property has no heating it's considered an "emergency". If they deal with "emergencies" in 2 weeks then I'd hate to think how long it takes them to sort minor issues. After mo...
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Was this helpful? Yes
Mar 14,2014
Minithumbup
By:
Mar 14,2014
0 people found
this helpful
We recently purchased a buy to let property. An excellent team, put together by manager Russell Webb, steered the purchase through and within 3 weeks of completion had installed a tenant. This was one of the most efficient operations we have ever seen. Thankyou. Colin and Marion Wilkinson....
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Was this helpful? Yes
Jul 01,2013
Minithumbup
By:
Jul 01,2013
0 people found
this helpful
They was very good to work with and the service was excellent. We was kept informed at every step and would like to thank the for their work. I would recommend them to friends and family....
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Was this helpful? Yes
May 23,2013
Minithumbdown
By:
May 23,2013
5 people found
this helpful
How do I begin with a review about Beals. It all started off well, they could not have been any more helpful. The charge a lot for their fees, and when I say a lot, that is what I mean! After the money has been received on their part that is when it all falls apart. Filthy houses, no hot water, leaking ceilings, broken glass throughout the garden, NO HEATING FOR 6 MONTHS. This was just the start of the problems. After days of cleaning and furious phone calls to the maintenance department we even...
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What agent could do to change your mind?
Nothing. 2 Properties rented through them and bad experiences in both homes.
Was this helpful? Yes
Apr 16,2013
Minithumbdown
By:
Apr 16,2013
2 people found
this helpful
This is the first time I have ever rented and I have been very disappointed by service which i got from the Park Gate office. They appear to say and do the right thing but underneath it is not quiet as clear cut. They are very poor communicators, no one takes ownership for anything especially once the paperwork has been signed and they have got the deposit. Their idea of an inventory doesn\'t include everything, their idea of cleaning the property prior to residency, is to show it a vacuum c...
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Was this helpful? Yes
Apr 02,2013
Minithumbdown
By:
Apr 02,2013
3 people found
this helpful
The staff at the Park Gate Branch are good and very polite.However i just can not believe after paying out £1890.00 and paying £78.00 every 6 mths to renew the tenancy,and £144 pounds for profesionally having the carpets and the oven cleaned which we were told to, as requested by the landlady,when the tenancy ended.The amount of refund we finally received was a mere £464.I really think that there charges are VERY VERY expensive, so i do hope that any one else that rents from Beals p...
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What agent could do to change your mind?
as above
Was this helpful? Yes
Mar 21,2013
Minithumbup
By:
Mar 21,2013
1 people found
this helpful
Our sale and purchase were both quite protracted, with several transactions failing to complete. Steve never lost his enthusiam and negotiated advantageous selling and purchase prices on our behalf. In comparison with the agent we had used previously the effort and commitment demonstrated by Beals was excellent....
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Was this helpful? Yes
Mar 06,2013
Minithumbup
By:
Mar 06,2013
1 people found
this helpful
Highly recommended, the service started with an enthusiastic valuation from Russell which made us feel very positive, the communication was excellent and there was always someone that I could talk to if I rang into the office, within the first day we had two viewings in the morning with more coming 2 days later, we had an offer by the end of the first day, with the help and honesty of Paul and Steve in the Park Gate office we agreed the sale days later and have just moved out only 5-6 weeks late...
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By:
Oct 10,2012
2 people found
this helpful
WOW thank you so much to Russell and Steve for the amazing service. Not only have they sold my property where other agents have failed it exchanged and completed in 7 weeks. Thank you boys you're amazing...
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Was this helpful? Yes
Oct 03,2011
Minithumbdown
By:
Oct 03,2011
4 people found
this helpful
I was dealt with by a certain Ben who proceeded in making me lose not one, not two but three flats due to his incompetence. The first two by forgetting to reschedule a viewing which he'd cancelled for lack of staff, the third for not explaining to me fully that unless I paid a holding fee on the day I confirmed the house, the flat would go to someone else. At the time I was ill and couldn't go in as I was ill and I was not told that I could pay by phone. As a result I am now homeless and staying...
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What agent could do to change your mind?
Rescheduled the booking which they'd cancelled, explained clearly their policy regarding holding properties and adjourned said policy.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
25% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 7 5 0 0 0 0 0
Heather Johnson - upload your photo Heather Johnson
2 reviews

About Heather No description set View full profile
Stacey Walters - upload your photo Stacey Walters
7 reviews

About Stacey No description set View full profile
Steve Grantham - no image available Steve Grantham
Sales Manager
3 reviews

About Steve No description set View full profile
Russell Webb - upload your photo Russell Webb
5 reviews

About Russell No description set View full profile
Laura Russell - no image available Laura Russell
Lettings Manager
0 reviews

About Laura No description set View full profile
james  nunez - no image available james nunez
Branch Manager
2 reviews

About james No description set View full profile

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