Beals Independent Sales and Letting Agents - Hedge End, SO30

24 reviews 4/5 rating
  • 88% valuation accuracy
  • 79% recommend
  • 78% fee satisfaction
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    Heather Johnson
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    Stephen Coughtrey
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    Stacey Walters
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    Russell Webb
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    Daniel Whitton
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    Sarah Henstredge
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    Dale Crowton
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    Adrian Pryke
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    Matteo Placanica
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    Matt
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Beals Independent Sales and Letting Agents

12 St Johns Centre Hedge End
Hampshire
SO30 4QU

01489 79 79 95, 01489 79 79 92
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Oct 14,2015
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Matt
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Oct 14,2015
1 people found
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I was extremely disappointed in the service I received (or not) from Beals at Hedge End. I had telephoned twice on the Monday and spoke to Barry (who was very polite and assured me had passed my telephone messages onto Lettings and they would call me back.) I then sent an online request for a call back from Lettings and had still not received acknowledgment. I rang the Office again on the Tuesday and spoke with Adrian to which he advised one of the properties was Let. I advised I would go bac...
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What agent could do to change your mind?
1) Return Customer calls 2) Learn how to treat customers in a respectful way 3) Telephone etiquette 4) Be polite 5) Never hang up the phone on a Customer
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Mar 04,2015
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matthew rudd
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Mar 04,2015
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Matt was extremely helpful throughout the whole letting process. He gave a friendly introduction to the property, kept me updated on its status on the market and completed the paperwork efficiently....
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Mar 03,2015
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Matteo Placanica
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Adrian Pryke
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Mar 03,2015
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Prompt, helpful and knowledgeable during viewings of the property. Paperwork organised, thorough, and easy to understand. Inventory received promptly (although no acknowledgement from Beals Head Office of receipt of signed inventory or additional comments)....
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Feb 27,2015
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Steve Grantham
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Daniel Whitton
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Feb 27,2015
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Steve and Dan were excellent help in securing the sale of my flat. I found them approachable and knowledgeable in the whole process and achieved a great result....
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Feb 11,2015
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Adrian Pryke
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Feb 11,2015
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I became a Landlord by accident rather than design. With no useful recommendations, sadly I chose the wrong agent in the first instance! However I got it right second time around by phoning Beals, Hedge End. From the very first phone call, Adrian was efficient, kept me informed and was punctual, all the things the first agent failed miserably at. My property was advertised that same evening and my new tenant signed, sealed and in very quickly. The whole process was stress-free which...
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Feb 10,2015
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Feb 10,2015
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Good service at a good price. As a Landlord, I was pleased with the service and I think my new tenant was as well. i was kept informed of progress and given good advice during the letting....
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Nov 20,2014
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Nov 20,2014
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I decided to use Beals following their speculative e-mail to me as a reply to an advert I posted on Gumtree. I wouldn't ordinarily use an agent and therefore I had no hesitation in stating what I was prepared to pay for a tenant 'find-only' service. They agreed. They found a tenant within a matter of days and the quality of the tenant was (has been) great. They dealt with the viewing, references and tenancy agreement as part of the service. I dealt with the deposit protection. The 'Terms of Busi...
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Nov 15,2014
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Matteo Placanica
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Nov 15,2014
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I am pleased with the way the representatives from Beals helped me choose the property I am now renting. They were able to explain the processes of what I needed to do once I moved in and were on hand to offer help when I called with a query....
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Jun 13,2014
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Adrian Pryke
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Jun 13,2014
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We where told by agent that they could get £100 a month more than the other agents, where told they had plenty of clients waiting for a property like ours. Ended up letting it after month's of waiting at £100 under original price (£200 under what they said they would get) because people with muddy shoes were in and out, we had to travel 200 miles to check things out and pay for carpets to be cleaned and decorating, also noticed both toilets had new toilet rolls in for future te...
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May 09,2014
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May 09,2014
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I have used Beals for a number of years now (usually the Park Gate office and recently Hedge End) and, quite honestly, I would never use any other agent. The key to their excellent service is excellent communication. They always let me know exactly what\'s happening, every step of the way and it\'s the one time I never leave myself reminders to \'chase\' them. I rarely have any time between tenants and never worry that I will be losing rent. It\'s also a pleasure to receive a service which i...
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Apr 28,2014
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Adrian Pryke
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Apr 28,2014
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Adrian and the team were very quick to find suitable tenants for my property. Tenants were in within 3 weeks of the property being marketed. Everyone in the Hedge End office is courteous and approachable and keep you informed....
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Jan 25,2014
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Daniel Whitton
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Stephen Coughtrey
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Jan 25,2014
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I found the service from this estate agent to be excellent from my initial dealings with their Manager Stephen Coughtrey and thereafter Daniel Whitton. The brochure was excellently put together and looked expensive and professional and I cannot tell you how many compliments I received about it. Dan was an absolute delight to deal with from the way he handled the viewings through to the eventual sale. He was particularly brilliant when I lost my first buyer who gave no reason for backing out, ...
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Jan 09,2014
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Jan 09,2014
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I found Adrian and the team at Hedge End very helpful and carried out what they said they would do quickly and efficiently & on budget. The contract details and assistance was very professional & I would recommend them and would defiantly use the office for services again....
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Dec 09,2013
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Adrian Pryke
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Dec 09,2013
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Adrian was nothing but courteous and did an excellent job getting our application through, he worked quickly and kept on top of us when things slowed down. He answered all of our questions, no matter how trivial. We have been left with an amazing property that ticked all of our boxes and a great landlady. The only slight negative i have with the service is the partnership/dealings with Sparks who automatically take over our utilities without asking, the way it was explained to me is that i wo...
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Nov 28,2013
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Dale Crowton
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Nov 28,2013
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Dale was an excellent agent, he had brilliant customer service skills, always helped us with any queries and was very quick at getting a response for us. Overall we were very pleased with the service he provided and would recommend friends and family to use him/beals in the future....
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Nov 20,2013
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Adrian Pryke
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Nov 20,2013
1 people found
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Beals were all round great to deal with, very customer focused, everything was explained in detail and straight forward. We were into our property in super fast time....
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Oct 29,2013
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Stephen Coughtrey
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Oct 29,2013
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Had my house sold by Stephen and Dan at Beals. My purchasers were trouble from day one, however these two chased them, their solicitors, couldn\'t have been more helpful. As for the deal I got, well I was happy with it...
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Aug 01,2013
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Aug 01,2013
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We would really like to thank you and your team for all the effort in making our move happen smoothly and in a very professional manner. We would most defiantly recommend to our friends and family....
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Apr 21,2013
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Apr 21,2013
3 people found
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Dreadful exerience renting a property through Beals and would seriously suggest staying away from this company. It seems nobody can do their job properly and there is a big communication problem there. They seem helpful when they want something from you but as soon as they have your money they go very quiet They found it easy contacting us to arrange views for potential tenants but when it came to telling us they had our deposit they weren\'t so good! Big issue relating to our deposit, landlord ...
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Feb 13,2013
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Daniel Whitton
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Feb 13,2013
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I purchased my 1st house in December through Daniel Whitton at Beals,I found the whole experience very enjoyable and smooth running mostly due to Dan who is friendly,very professional and easy to deal with. He was flexible over arranging viewings,knowledgeable about the property and happy to let me take my time looking around the house. I had several viewings,he was very patient and never tried to rush me into making a decision! Dan kept me informed at every stage and always made me feel he was ...
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Jan 02,2013
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Daniel Whitton
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Sarah Henstredge
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Jan 02,2013
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Overall very pleased with the service we received. Despite initial teething problems, the team pulled out all the stops and we acheived our full asking price. Danial Whitton, Sarah Henstedge and Eloise Ponting were our main points of contact; they were all very helpful, personable and responsive even out of office hours. As such, I would be happy to recommend Beals in Hedge End....
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Oct 15,2012
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Stephen Coughtrey
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Oct 15,2012
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Before selling my house I visited a few estate agents but Beals costs were very competative so I decided to use them. They were very keen and got the ball rolling very quickly. Within a few days the house was advertised and just a day later it was sold stc. The sale is still going through but so far I have been very happy with the service and speed at which things have been processed. My only criticism would be the house wasn\'t quite advertised correctly on the internet but that didn\'t seem t...
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Jan 23,2012
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Jan 23,2012
5 people found
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Upon move in, no one was able to show us around and show us where things were including all the meters. House in terrible state, took weeks to get anything sorted, missed everything on the inventory, then we had to do it all again with changes, which were never put into the actual inventory. They are very slow to act on any issues that arise with the house, and always very quick to assume that it is our fault and talk to us like idiots. I have no idea why our landlord chooses to pay them clos...
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Jun 30,2011
Minithumbdown
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Jun 30,2011
5 people found
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Truly terrible - I wouldn\'t give them any stars of I could. Have read the other poor reviews and all the comments regarding service and attitude are spot on. I can only assume that the person that gave the 5 stars and dismissed all the negative views are as arrogant as Beals!!...
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Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £170,000
  • Max: £170,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 1 6 3 6 0 1 0 0 1
Heather Johnson - upload your photo Heather Johnson
 2 reviews

About Heather No description set View full profile
Stephen Coughtrey - no image available Stephen Coughtrey
Sales Manager 3 reviews

About Stephen No description set View full profile
Stacey Walters - upload your photo Stacey Walters
 7 reviews

About Stacey No description set View full profile
Russell Webb - upload your photo Russell Webb
 5 reviews

About Russell No description set View full profile
Daniel Whitton - upload your photo Daniel Whitton
 4 reviews

About Daniel No description set View full profile
Sarah Henstredge - upload your photo Sarah Henstredge
 1 reviews

About Sarah No description set View full profile
Dale Crowton - no image available Dale Crowton
senior negotiator 2 reviews

About Dale No description set View full profile
Adrian Pryke - no image available Adrian Pryke
Associate 5 reviews

About Adrian No description set View full profile
james nunez - no image available james nunez
Branch Manager 2 reviews

About james No description set View full profile
Matteo Placanica - upload your photo Matteo Placanica
 2 reviews

About Matteo No description set View full profile
Matt - upload your photo Matt
1 reviews

About Matt No description set View full profile
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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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