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    Dearbhla Stroud
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    Donna Brun
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    Donna Brunton
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    Dervla Stroud
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    Alisha Campbell
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    Jason Hanley
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    Dale Woods
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    Carys Doyle
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    William Goode
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    Elliot Finn
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    Lucy Prior
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    Jill Parry
Barnard Marcus is your local Estate Agent in Surbiton. We've been established in the heart of Surbiton town centre for decades and with over 50 years combined experience, local Surbiton knowledge and a market leading portfolio of services, we'd love to help whether you are looking to sell, let, buy, rent or require mortgage advice. As part of a national network, we offer a wide range of home moving services to buyers and sellers, supporting you at every step of the process. We have helped coun Read full description...tless people sell or let their home, from first time buyers to home movers...whatever their circumstances. We are located directly opposite Surbiton station and well as serving the Surbiton area, we also sell and let property in the surrounding areas including Berrylands, South Kingston, Thames Ditton, Long Ditton, Tolworth & Chessington, We are always interested in hearing from anyone considering moving so please contact our busy and proactive team on 020 8390 8181 to discuss how we can help.
Barnard Marcus

St Marks Hill Surbiton
Surrey
KT6 4RB

020 8390 8181

Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
I have used Barnard Marcus for over six years now. I am a landlord and therefore specifically looking for a certain specification for my purchases. They have always kept to this- never showing me things that would fit my brief. They have realistic market values without inflating prices to gain business they can not deliver on. On the flip side to that I am now selling a lot of my flats and once again they have delivered perfectly. Suggesting different methods of gaining the best price and being...
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Comment on agent fees
Very competitive compared to the rest of Surbiton estate agents
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Thank you so much for all you have done to facilitate the sale of our property. We have felt that you have been keeping our best interests at the forefront through the process and we always felt in safe hands. Communication with you and your team has been clear and seamless. Special mention to Lucy for attention to detail with viewings and Donna for keeping the sale progressing. We would recommend Barnard Marcus to friends and family....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
2 people found
this helpful
Barnard Marcus have been brilliant in helping us get the property we wanted! From the Branch Manager Jason initially coming out to value our property and exceeding our expectations on what our property was worth to picking up the keys from Lucy on completion day; we couldn't be happier with the service provided. We found the staff to be very helpful and friendly, ultimately getting us what we wanted! Thank you to the whole sales team at Barnard Marcus for helping us get our new home and making o...
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Comment on agent fees
As with anything a lower fee rate would have been ideal but in the same breath the price we sold our home for exceeded any concerns over fees being too high
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
Donna Brunton was so lovely and very helpful during our incredibly stressful housebuying experience. She never once put pressure on me, despite us being the ones holding the process up at times. She always chased for info from me in a respectful, cheerful and polite manner and it was a pleasure to work with her and keep her informed. Her lovely personality made it feel like I was sharing the gossip with a friend rather than keeping an estate agent informed of progress. I turned to her for advice...
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Comment on agent fees
Average. Everyone else charges roughly the same.
Was this helpful? Yes
Oct 23,2015
Minithumbdown
By:
Oct 23,2015
1 people found
this helpful
Underhand dealers were going on with this estate agent. *. This is the worst estte agent i have ever used. Reported them but thats no good. You have been warned....
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What agent could do to change your mind?
Underhand activity went on.
Was this helpful? Yes
May 25,2015
Minithumbup
By:
May 25,2015
5 people found
this helpful
The property was let out very quickly and Billy the Letting Manager acts very promptly to sort out any issues along the way....
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Was this helpful? Yes
May 25,2015
Minithumbup
By:
May 25,2015
4 people found
this helpful
Excellent Lettings department. I dealt with William and Elliot. I was very impressed with both of them. They were both very helpful and accessible. I was very pleased with their manner and approach. They seemed genuinely wishing to help. They went above and beyond what the other agents did for me, as I also had my property advertised with other agents too. There also appears to be good team work between the staff....
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Was this helpful? Yes
May 15,2015
Minithumbup
By:
May 15,2015
5 people found
this helpful
Due to the time it took to find a property to buy and then the time it took for our purchased property to complete, the process of selling our flat took a very long time. During this time Dale Woods was the person who oversaw our sale. He was the first agent to sell the flat and as time when on and we needed to keep selling it, members of Dale's team took on the day to day part, however Dale was always on hand to step in where required and for me to call if necessary. Our process was tricky a...
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Comment on agent fees
we negotiated a flat fee from the very outset, so it was very clear what we were going to pay.
Was this helpful? Yes
Apr 17,2015
Minithumbdown
By:
Apr 17,2015
4 people found
this helpful
Horrible company, deposit payed and still they haven't given my money back! Disgusting how quick they took my deposit, told me that I couldn't move into the property and they are still holding 500 pounds! For the problems caused from this company, I had to find somewhere else! Bernard Marcus, an estate that will never see me again! Want my money back!!!!!!!!...
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What agent could do to change your mind?
Disgusting!
Was this helpful? Yes
Feb 02,2015
Minithumbup
By:
Feb 02,2015
7 people found
this helpful
Dale was superb from start to finish. He went above and beyond to ensure we were kept up to date as we were part of a tricky chain. He really made a big difference at such a stressful time. I would not hesitate to recommend using Barnard Marcus, specifically Dale....
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Was this helpful? Yes
Feb 02,2015
Minithumbup
By:
Feb 02,2015
7 people found
this helpful
I both bought and sold a property through Barnard Marcus and the polite, prompt and courteous manner in which they conducted themselves was very much appreciated. There were a number of frustrations at various points in the chain and Dale and Carys made sure that they both kept us fully informed and, Dale particularly, tried to resolve the issues that were proving to be stumbling blocks. Dale's networking was clearly strong and his local knowledge very good. His understanding of the conveyancing...
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Comment on agent fees
I think that the best possible prices was achieved in the circumstances - which were that our purchase had already been agreed and time was pressurised. If we had been selling prior to agreeing a purchase then I know that Dale had initially thought that a higher selling price might have been achievable. Dale was very mindful of this and revised his fees part way through the selling process.
Was this helpful? Yes
Jan 25,2015
Minithumbup
By:
Jan 25,2015
6 people found
this helpful
Dale was a breath of fresh air amongst estate agents! He is straight down the line. No messing around. Extremely accomodating and looking to place the right buyers with the right sort of vendors. He is extremely professional - and for someone like me who is extremely busy - Dale's competence speaks volumes. I would have no hesitation in buying through him again....
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Was this helpful? Yes
Jan 22,2015
Minithumbup
By:
Jan 22,2015
6 people found
this helpful
Dale consistently went way beyond anything I expected of an agent; he visited the property after my tenants left to turn off the water and arranged for the removal of white goods left behind by them before completion of sale. This was great for me as I live over 200 miles away. He negotiated through some very tricky waters and a couple of false starts to find the right buyer and get a fair price for my property. He kept me fully informed throughout the whole process and was always proactive in...
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Was this helpful? Yes
Jan 08,2015
Minithumbup
By:
Jan 08,2015
6 people found
this helpful
We only had one valuation booked for our home, and after our visit from Dale Woods at Barnard Marccus we knew we had made the right choice. An affable young man but one who is very knowledgeable about the local housing market,thus ensuring that the sale price was a competitive but realistic one. He was very professional about explaining the process of marketing our property and as we hadn't sold a property through an agent for over twenty years we had many questions. Dale answered each and every...
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Was this helpful? Yes
Jan 07,2015
Minithumbup
By:
Jan 07,2015
7 people found
this helpful
The agents marketed the property well and within the first week we had numerous viewings lined up, which generated significant interest and helped us to ultimately secure the asking price we needed. We were in a chain and we have learnt that getting the property 'under offer' is only the beginning of the process. Barnard Marcus managed the chain effectively dealing with numerous issues that arose and we were very pleased they helped steer everything to completion....
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Was this helpful? Yes
Dec 28,2014
Minithumbup
By:
Dec 28,2014
8 people found
this helpful
Having lived in our house for 41years the thought of going through a house sale was daunting. We made an appointment with Dale to come and value our property and were very pleased with the guidance he gave on such things as asking price and how to present the house. This really set the scene for the rest of the sale. A viewing day was quickly arranged from which we received 5 offers. Dale again guided us through the process and advised which to accept. Very quickly the offer was confirmed and ac...
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Was this helpful? Yes
Dec 23,2014
Minithumbup
By:
Dec 23,2014
9 people found
this helpful
Dale woods and the whole team throughout my very short time with your company sold my house within 24hrs of the house going on the market and found me 3 flats to buy also. Dale and team always said there to help which actually was true, from dealing with solicitors, development company, financial advisor they can't have helped me out more. Just the small things if I needed to see them on a day I was working they stayed in the evening so I could go after my work which means a lot to me, to fax so...
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Comment on agent fees
Yes the fees, we\'ll there fair after all the hard work that has been done for my sale of my house and the flats that I purchased.
Was this helpful? Yes
Nov 11,2014
Minithumbdown
By:
Nov 11,2014
4 people found
this helpful
I had an absolutely dreadful experience with Bernard Marcus throughout the whole purchasing process of my first property. I was stood up for a viewing twice (after I had turned up at the address) and Donna was more than 20 min late in showing me a property on a different occasion . I was also put under a lot of pressure from them to complete my purchase asap when in fact the seller wasn't ready. They tried to convince me to go with their solicitors and almost threatened me to elongate the comp...
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What agent could do to change your mind?
Turn up for appointments when appointments have been arranged. If the appointment needs to be rescheduled in a short notice- give a call rather than email. Prepare things for exchange in advance, not at the day of exchange. Improve their communication with clients. When an agent goes away on a holiday, give a proper handover to other members of staff so that I don\'t have to explain everything from scratch every single time when I call.
Was this helpful? Yes
By: Dale Woods
Nov 12, 2014
View all comments (1)
Dear Polly, thank you for taking the time to leave the above review. My Surbiton branch is committed to providing the highest level of customer service as demonstrated in the other featured reviews on this site. I am saddened to learn that these levels have not been met in your particular case. As an open forum All Agents allows the public to voice their opinion on their experience with Estate Agents and in return for Agents to comment back with their side of the review. I note that there a....
Oct 31,2014
Minithumbup
By:
Oct 31,2014
9 people found
this helpful
They were excellent all the staff especially dale and Donna very helpful and polite and have recommended them to neighbours selling their property...
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Was this helpful? Yes
Oct 30,2014
Minithumbup
By:
Oct 30,2014
10 people found
this helpful
Dale was proactive in seeing the transaction through to completion. The timelines were aggressive which required some unusual solutions to ensure that the deal did not fall apart. Dale further assisted after completion to resolve a remaining issue....
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Was this helpful? Yes
Oct 30,2014
Minithumbup
By:
Oct 30,2014
3 people found
this helpful
Carys provided an excellent service through out the whole process. She kept us informed every step of the way, she answered queries promptly. She was polite and cheerful. She understands the meaning of Customer Service....
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Was this helpful? Yes
Oct 22,2014
Minithumbup
By:
Oct 22,2014
4 people found
this helpful
Carys is enthusiastic and professional and she has supported us every step of the way. This process can be daunting for first time buyers and she has been patient throughout, accommodating every request, no matter how many times we asked to see the property - I am sure she knows the property as well as we do now. She shared her knowledge and experience freely with us, recommending people we should contact, which I found to be invaluable. She got to know us on a personal level too, showing a ...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
11 people found
this helpful
We could not be happier with the quality and efficient service we received through Barnard Marcus! Dale and Carys were always willing to happily answer any questions we had and gave extra time and guidance in helping us purchase the right property. We managed to purchase our property very quickly (5-6weeks) and I can honestly say, with no problems/issues. A very smooth and non stressful process, which I did not expect! We also used their solicitors (Taylor Rose), who were unbelievably fast an...
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Was this helpful? Yes
Sep 14,2014
Minithumbup
By:
Sep 14,2014
11 people found
this helpful
Barnard Marcus were very helpful when selling the property of my late Mother. The presentation that the agents gave about how they sell properties was most informative and was one of the reasons I chose them. Not only did they explain the way the company worked in their sector of S W London, I was also shown how modern technology is used when potential buyers look for properties. It gave me a chance to see what the buyers saw, and by passing on the info to the other executors it ensured the ho...
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Was this helpful? Yes
Sep 12,2014
Minithumbup
By:
Sep 12,2014
11 people found
this helpful
My first contact was with Dale Woods who responded very quickly to come and view the flat and then put it on the market. A very well presented package was given to me and we were able to negotiate on commission. Quick action was taken to put it on the market and I liked the on line way it was done. I was also very happy that the agency took responsibility for showing people around the flat and kept me up to date with feedback from viewers. Carys was on holiday for some of the period of the...
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Comment on agent fees
The flat was difficult to value in the first instance as no properties in the block had been sold for a while. At first it was put on at ‚£400k but feedback suggested it was overpriced and I was recommended to drop to ‚£375k. This brought in more viewers but as the flat needs a lot of upgrading it went for ‚£350k. I was advised to reject offers at ‚£340k and I was happy that the agency was able to negotiate to ‚£350k.
Was this helpful? Yes
Sep 11,2014
Minithumbup
By:
Sep 11,2014
4 people found
this helpful
Carys Doyle of Barnard Marcus was the most helpful person i have met in my life she deserves a gold star for her sales technique ,she kept me informed at all times on a regular basis,regarding the purchase of 3 Knole House,and subsequently the progress from the vendor regarding my speedy purchase of the property .She kept in touch also with my solicitor on how the sale was going and if there was anything we needed to speed up the process she was available to email or telephone the appropriate ...
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Was this helpful? Yes
Aug 31,2014
Minithumbup
By:
Aug 31,2014
3 people found
this helpful
Dearbhla Stroud was extremely helpful in our mission to find a property in the 3 weeks that we had. Once we found the one we wanted she went out of her way to ensure everything was running smoothly with the references and deposit for the property and that we were happy every step of the way. We couldn't have wished for a nicer and professional person to help us with the house hunt....
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Was this helpful? Yes
Aug 30,2014
Minithumbup
By:
Aug 30,2014
11 people found
this helpful
Donna Brunton, senior sales agent, appears like any other estate agent. With her cream MINI full of Starbucks cups and her hands clutching onto her mobile phone as if she was about to receive a phone call from the Queen. However, she's more like a twenty first century Robin Hood. Taking pity on us poor first time buyers, and helping us out in our hour of need (we'd just been gazumpted on another property and lost £2k in legal fees). She then found us our dream first home within our bud...
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Was this helpful? Yes
Aug 15,2014
Minithumbup
By:
Aug 15,2014
12 people found
this helpful
We just finalised a contract exchange and we secured our mortgage via Barnard Marcus. Initially we were dealing with Jason Hanley who was quite helpful but half way through the process Dale Wood took over. Dale was always ready and willing to do his best on keeping me up to date with the progress and on trying to speed things up. He was always patient and gave very professional and comforting advice. Thanks Dale and the team...
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Was this helpful? Yes
Aug 01,2014
Minithumbup
By:
Aug 01,2014
13 people found
this helpful
I saw the property on an open day, which was well managed to ensure the number of people in the property at any one time was limited to ensure everyone was able to have a proper look around and could speak with the agent. The property was tenanted so the purchase was less than straightforward, but the BM team bent over backwards to help hold our chain together and agree timings that all parties were happy with. This involved incentivising tenants to get out early, which Carys helped to negoti...
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Was this helpful? Yes
Areas covered
  • KT6
  • KT7
  • KT5
  • KT9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £850,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 1 1 26 0 12 2 1 2
Dearbhla Stroud - upload your photo Dearbhla Stroud
1 reviews

About Dearbhla No description set View full profile
Donna Brun - upload your photo Donna Brun
3 reviews

About Donna No description set View full profile
Donna Brunton - upload your photo Donna Brunton
Sales Progressor
1 reviews

About Donna No description set View full profile
Dervla Stroud - no image available Dervla Stroud
Lettings Negotiator
0 reviews

About Dervla I currently hold the position of the Lettings Negotiator in our Surbiton branch View full profile
Alisha Campbell - no image available Alisha Campbell
Lettings Manager
0 reviews

About Alisha My role in our Barnard Marcus Surbiton branch is the Lettings Manager View full profile
Jason Hanley - upload your photo Jason Hanley
5 reviews

About Jason No description set View full profile
Dale Woods - no image available Dale Woods
Area Manager
35 reviews

About Dale No description set View full profile
Carys Doyle - no image available Carys Doyle
Sales Negotiator
10 reviews

About Carys No description set View full profile
William Goode - upload your photo William Goode
1 reviews

About William No description set View full profile
Elliot Finn - upload your photo Elliot Finn
1 reviews

About Elliot No description set View full profile
Lucy Prior - upload your photo Lucy Prior
1 reviews

About Lucy No description set View full profile
Jo Hughes - no image available Jo Hughes
Branch Manager
0 reviews

About Jo No description set View full profile
James Ryan - no image available James Ryan
0 reviews

About James No description set View full profile
Jill Parry - no image available Jill Parry
Sales Progressor
0 reviews

About Jill No description set View full profile

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Fees

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Last updated at 2:25 PM 05/12/2016 by Dale Woods

Complaints Procedure

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Last updated at 2:25 PM 05/12/2016 by Dale Woods

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