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    Giselle Rappa
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    Gareth House
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    Nana Akoto
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    Ruby Roberts
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    Ellen Roberts
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    Melissa Merry
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Barnard Marcus

66-68 Shepherds Bush Road Shepherds Bush, London
Greater London
W6 7PH

0207 603 1384

Aug 19,2016
Minithumbup
By:
Aug 19,2016
2 people found
this helpful
Melissa has been extremely helpful in dealing with the property management of our property in Shepherds Bush. She has responded to queries quickly and provided a good level of communication. We have had a bit of a challenging time with other account handlers who have been looking after our property previously, but Melissa has got things right back on track....
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Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
3 people found
this helpful
We have had excellent service from Melissa since she took over the management of our flat. She has kept us informed, notified us of any problems and then carried out any required action in a friendly and efficient way. As a landlord, it's also helpful to have a designated agent, like Melissa, so you know who to contact and who has an understanding of the property. She is currently trying to ease a new tenant into the property and to help with any difficulties....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
4 people found
this helpful
Ellen Roberts was the agent in charge of the management of my London property for the past few months. I am very pleased with her friendly, punctual and very professional way in which she deals with all small and big matters which inevitably arise....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
2 people found
this helpful
Ellen recently became responsible for the management of our four bedroomed house in Hammersmith. I have to say, prior to her taking over, I was becoming a little frustrated with the service we were receiving from this agent. Ellen immediately took hold of the situation. She has been extremely professional, proactive and pleasant to deal with. She responds to our and our tenants enquirers promptly and keeps us informed of developments. Communication is excellent. I hope we are lucky enough to hav...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
2 people found
this helpful
I found Gisella to be very professional and at the same time friendly and attentive. She responded well to my questions and queries and paid attention to my needs and requirements. She managed to find me a place which fitted both my likes and budget and I was very happy with her service. I would definitely go back to her again!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
This agent was very helpfull with finding a house really quickly for me to move in, because I came from abroad so I needed something that suited my needs and she found the perfect house in the small time she had....
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Was this helpful? Yes
Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
nana was very welcoming and positive - great tour around the place upon 1st visit with good knowledge of the property and area - also happy for 2nd viewing ruby was very efficient in sending the documents etc...
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Was this helpful? Yes
Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Gisella guided me through renting my first property with patience and great advice. Made the experience a lot less stressful than it would otherwise have been...
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Was this helpful? Yes
Mar 31,2014
Minithumbup
By:
Mar 31,2014
0 people found
this helpful
Thank you Ruby, for taking care of our affairs so professionally, it is comforting to know good customer service still exists :-) Thank you Nana - you knew this was the right house for us :-)...
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Was this helpful? Yes
Mar 27,2014
Minithumbup
By:
Mar 27,2014
0 people found
this helpful
This is my first time letting a property in London. Gareth\'s help has been invaluable during the entire process - he helped answer many of my novice questions, was very patient in all our dealings, helped me to furnish the apartment, and most importantly was able to find me a tenant quickly. Gareth was instrumental in ensuring that my letting experience was as low stress as possible. Thank you Gareth!...
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By:
Mar 24,2014
0 people found
this helpful
When I instructed Barnard Marcus to let my apartment Gisella acted on my instruction in professional manner and unlike the other agents she got a few applicants through the door and on the same day and within 24 hours of me instructing the agent she manage to get me a tenant for the asking price. Once I excepted the offer she and her colleagues managed to conclude the letting agreement within a few days. If you are looking for a good professional and honest service the person who will be abl...
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Was this helpful? Yes
Mar 19,2014
Minithumbup
By:
Mar 19,2014
0 people found
this helpful
Gisella was really nice, smiling and helpful only bad point concerns the refund of the depposit which took too long...
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Was this helpful? Yes
Mar 18,2014
Minithumbup
By:
Mar 18,2014
0 people found
this helpful
I have been looking to rent a flat in west London and found Gisella to be extremely knowledgeable of the area, very hard working to find your perfect home and I would recommended Gisella and Barnard Marcus to friends and family. Unfortunately I did not rent through BM but Gisella would be my first call next time....
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Was this helpful? Yes
Mar 18,2014
Minithumbup
By:
Mar 18,2014
0 people found
this helpful
Giselle is very professional in her field,very concientious and "get the job done attitude" she is a credit to the agency and i wish her to go from strength to strength....
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Was this helpful? Yes
Mar 18,2014
Minithumbup
By:
Mar 18,2014
0 people found
this helpful
I was very impressed with the service provided by Gisella Rappa. She came to our initial meeting fully prepared with comparable rental evidence, took the time to understand the type of tenant that I wanted for the flat and was realistic about the level of rent that could be achieved. Although there was a problem with the original photographs and internet advert, Gisella Rappa immediately arranged to re-do the advert, once she became aware of the problems. I was very pleased with her quick resp...
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Was this helpful? Yes
Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
Gisella is very competent and supportive. She helped me in finding an excellent flat and landlord, exactly what I was looking for. The all staff is very helpful and efficient....
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Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
0 people found
this helpful
On the whole the process with Barnard Marcus was good. Both Gareth House and Gisella Rappa were helpful and responded quite quickly to most of my inquiries. I would say Gisella went out of her way to help - especially on the day of the move....
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Oct 26,2013
Minithumbdown
By:
Oct 26,2013
0 people found
this helpful
Awful service. Called a number of times to sort out an issue in the property and kept getting fobbed off. Poor customer service as both a landlord and tenant....
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What agent could do to change your mind?
Lack of response to get things done.
Was this helpful? Yes
By: Gareth House - Lettings Manager
Oct 30, 2013
View all comments (1)
Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I am unsure of the property in question, if you could please contact me directly and I can look into this issue personally, My email is gareth.house@sequencehome.co.uk. Kind regards Gareth House - Lettings Manager....
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
I would like to thank gareth and his team for their honest and professional service. Having been advised initially on what would make a good buy to let investment this was then followed up by finding a tenant after we exchanged contracts and our new tenant moved in several days after completion. Thank you for all your help....
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Was this helpful? Yes
By: Gareth House - Lettings Manager
Oct 31, 2013
View all comments (1)
Dear Mr Grahame, Thank you very much for your kind words. We wish you the best of luck with your new tenants. Kind regards Gareth House....
Oct 20,2013
Minithumbup
By:
Oct 20,2013
0 people found
this helpful
Excellent client service,Gisella pay attention to customer needs,very polite .I will use Barnard Marcus again and recommend the agent to friend....
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Was this helpful? Yes
Nov 20,2012
Minithumbdown
By:
Nov 20,2012
1 people found
this helpful
Like other reviews said they blackmailed us to use their own mortgage advisor or else would not put through our offer. I am considering suing....
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Was this helpful? Yes
Oct 29,2012
Minithumbdown
By:
Oct 29,2012
0 people found
this helpful
THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!! I am a cash buyer and I am looking for a property to buy. I became interested in one marketed by them and they said they would not show me the property unless I showed to them a bank statement as proof of cash!!! I understand the need to protect the vendor and I am prepared to give proof of cash once I have become interested in the property and I am ready to make an offer, but NOT before my first viewing.... They are argued that they need to ca...
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What agent could do to change your mind?
To show me the property, which looked extremely nice, and then collect all the necessary information to make a solid offer to their client
Was this helpful? Yes
By: straight talker
Jan 03, 2013
View all comments (1)
It's all to do with complying with the new laws withregard to money laundering; you will find that the same applies when making a cash offer to buy a new buildhome just the same. It is basically an initial declaration of legitimate funding to buy the property. NO fault on the part of the Estate Agent here.....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 11 0 0 0 0 0 1 3
Giselle Rappa - upload your photo Giselle Rappa
10 reviews

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Gareth House - upload your photo Gareth House
2 reviews

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Nana Akoto - upload your photo Nana Akoto
2 reviews

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Ruby Roberts - upload your photo Ruby Roberts
1 reviews

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Ellen Roberts - no image available Ellen Roberts
Property co-ordinator
3 reviews

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Melissa Merry - upload your photo Melissa Merry
2 reviews

About Melissa No description set View full profile

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