Barnard Marcus
Croydon, CR0
3.3/5, 27 reviews
63% recommended
0% lettings valuation accuracy
75% lettings fee satisfaction
No company information

Opening Hours
Address

Barnard Marcus
50 Lower Addiscombe Road
Croydon
Greater London
CR0 6AA
0208 6809226

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 75% £1,150 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 2 2 7 0 8 2 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“The best...”

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Apr 16,2019
Minithumbup
By: 'Alin'
Apr 16,2019
1 people found
this helpful
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job 🤗...
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“Simple brilliant...”

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Mar 12,2019
Minithumbup
By: 'MARTHA'
Mar 12,2019
0 people found
this helpful
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic throughout....
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Comment on agent fees
HIGHLY RECOMMENDED
Was this helpful? Yes

“Very satisfied cllient...”

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Sep 10,2018
Minithumbup
By: 'Lisa'
Sep 10,2018
0 people found
this helpful
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property. Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was ...
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Comment on agent fees
Reasonable fees, transparent from the outset so I knew exactly what I would be paying, no matter how much my property sold for (within a given price range)
Was this helpful? Yes

“Addiscombe branch...”

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Jul 02,2018
Minithumbdown
By: 'Alexsandra'
Jul 02,2018
0 people found
this helpful
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch ...
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Comment on agent fees
the most expensive agent in the area and the most poor customer service
Was this helpful? Yes

“Rude....”

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Jun 16,2018
Minithumbdown
By: 'LeahNeedsToGo!'
Jun 16,2018
0 people found
this helpful
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and ...
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Comment on agent fees
The fees are ok, Leah isn’t though.
Was this helpful? Yes

“Just wanted to say a BIG thank you to Kelly ......”

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Jan 30,2018
Minithumbup
By: 'Dinu'
Jan 30,2018
0 people found
this helpful
Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments. We also wanted to mention Emma and ...
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Comment on agent fees
Not applicable - property purchase.
Was this helpful? Yes

“Kelly, Tony and Angela were extremely supportive during the process ......”

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Jan 12,2018
Minithumbup
By: 'Kimberly'
Jan 12,2018
0 people found
this helpful
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction area....
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Was this helpful? Yes

“I have to say I was very impressed with Barnard ......”

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Jan 05,2018
Minithumbup
By: 'ClaireWatson'
Jan 05,2018
0 people found
this helpful
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very ...
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“Carrie Rudge, Kelly Finch and the team were excellent. Friendly, ......”

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Dec 28,2017
Minithumbup
By: 'Jan Peters'
Dec 28,2017
0 people found
this helpful
Carrie Rudge, Kelly Finch and the team were excellent. Friendly, helpful and I appreciated their expertise. Would recommend them highly....
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“Kelly and her team were very professional and very proactive ......”

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Jul 03,2017
Minithumbup
By: 'Thank you'
Jul 03,2017
0 people found
this helpful
Kelly and her team were very professional and very proactive in selling our flat. I was kept informed of progress regularly. Big thanks to Kelly, Ricky & Angela...
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Comment on agent fees
Average
Was this helpful? Yes

“Banard marcus in south croydon are absolutely unprofessional and liars. ......”

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Jun 30,2017
Minithumbdown
By: 'Nononesense'
Jun 30,2017
4 people found
this helpful
Banard marcus in south croydon are absolutely unprofessional and liars. On the day they were suppose to show our property to a prospective buyer they didn't show it.I called after the appointment time had passed to find out if the viewing was completed to ...
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Comment on agent fees
Extortionate
Was this helpful? Yes

“I purchased a property recently in East Croydon via Barnard ......”

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Nov 10,2016
Minithumbup
By: 'HW'
Nov 10,2016
1 people found
this helpful
I purchased a property recently in East Croydon via Barnard Marcus. Whilst the process was long due to unforeseen circumstances (legal, council etc) Tony, Kelly and the team were great throughout the process. Extremely professional, very responsive and always willing to help. Definitely would recommend ...
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Was this helpful? Yes

“I used Barnard Marcus as I had read some good ......”

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Sep 19,2016
Minithumbup
By: 'Croydonian'
Sep 19,2016
1 people found
this helpful
I used Barnard Marcus as I had read some good reviews. The staff themselves, such as Faye, Jermaine, Kelly and Tony were good at contacting me and keeping me in the loop, with only a few gaps in communication occurring. They are polite and professional ...
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Comment on agent fees
As stated previously, ensure you barter for lower fees like those of other agents. Also discuss a 4 week contract otherwise they will lock you in for 20 weeks which is a long time especially if you are trying to sell quickly and would like to move agents.
Was this helpful? Yes
By: Valentina Suarez-Zuloaga
Aug 30, 2017
View all comments (1)
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use @BarnardMar @barnard_marcus @BarnardMarcusAu #barnardmarcus#estateagent#estateagentproblems ...

“I purchased a property in West Croydon. There were dozens ......”

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Aug 18,2016
Minithumbup
By: 'Fran Sylvan'
Aug 18,2016
0 people found
this helpful
I purchased a property in West Croydon. There were dozens of problems and delays with the vendor on a weekly basis. Kelly was very resiliant and patient. finally after 2 months delay it was concluded thanks to the endurance and professionalism of Kelly., i got the ...
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Comment on agent fees
Great service , good fees
Was this helpful? Yes

“Very responsive and professional team. Helped us through a slightly ......”

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Jul 08,2016
Minithumbup
By: 'Oliver'
Jul 08,2016
0 people found
this helpful
Very responsive and professional team. Helped us through a slightly unusual and prolonged transaction. Provided a very useful point of contact and reassurance when most needed....
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Was this helpful? Yes

“From the start I found Kelly and her team very ......”

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Jun 15,2016
Minithumbup
By: 'Sevim'
Jun 15,2016
0 people found
this helpful
From the start I found Kelly and her team very helpful in selling my property and trying to aide me in purchasing a new property. Despite the agent fees being higher than their competition, I specifically chose this agent because I found Kelly to be ...
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Comment on agent fees
More than other agents I spoke to.
Was this helpful? Yes

“The staff here are a utter joke highlights below are:......”

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Jun 09,2016
Minithumbup
By: 'Paris'
Jun 09,2016
6 people found
this helpful
The staff here are a utter joke highlights below are: Losing my property(keys upon exchange)then denying they had them for 4 months even though my solicitor had confirmed they had given this to the branch. I rang the office over a 4 month period and ...
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Comment on agent fees
Absolutely awful
Was this helpful? Yes

“Couldn't be happier with the excellent level of service we ......”

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May 23,2016
Minithumbup
By: 'TavarEfun'
May 23,2016
1 people found
this helpful
Couldn't be happier with the excellent level of service we received from Jermaine and his manager Kelly from the Croydon-Addiscombe branch. Jermaine was proactive in arranging viewings and provided us with guidance and support throughout the process. As first time buyers this was invaluable and ...
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Was this helpful? Yes

“My experience with the Croydon team was exceptional. From the ......”

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May 23,2016
Minithumbup
By: 'Mr Todd'
May 23,2016
1 people found
this helpful
My experience with the Croydon team was exceptional. From the very start Barnard Marcus where attentive and great listeners which is very rare in estate agency. They recommended some great conveyancers which made the process seamless and therefore thoroughly recommended. I will now recommend Barnard ...
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Was this helpful? Yes

“I have been totally disgusted with the service I have ......”

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Oct 08,2014
Minithumbdown
By: 'Alexis'
Oct 08,2014
4 people found
this helpful
I have been totally disgusted with the service I have received from Barnard Marcus. The sales staff are useless - turning up to properties without evening knowing the basics about them. No idea of service charges, lease hold, ground rent etc. The sales people seem ...
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What agent could do to change your mind?
They could have done....something, anything! Contact me. Get back to my emails. Have politer staff who know what they are talking about. Make me feel valued and not totally ripped off. The list if endless of the things they could do better. I honestly can't think of a single thing they actually do well....
Attached Filesnbsp;
Was this helpful? Yes

“Their lettings department is awful, the agent we had to ......”

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Aug 18,2014
Minithumbdown
By: 'Marty Foo'
Aug 18,2014
2 people found
this helpful
Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong, even put our holding deposit against the wrong property then refused to refund us. I had to raise the issue to their manager and ...
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What agent could do to change your mind?
Lied less, been more competent, allowed us to talk to the landlord instead of playing us off against each other.
Attached Filesnbsp;
Comment on agent fees
‚£550 for a simple 10 month let is very high
Was this helpful? Yes

“This branch of Barnard Marcus should not even be allowed ......”

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Aug 17,2013
Minithumbdown
By: 'Helen'
Aug 17,2013
4 people found
this helpful
This branch of Barnard Marcus should not even be allowed to be in business. They put up a property pn their web site that they had already got an offer on and tried to use us to get more money out of the buyer. They ...
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Was this helpful? Yes

“The current staff are good if you give them a ......”

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May 17,2013
Minithumbup
By: 'croydon_resident2'
May 17,2013
0 people found
this helpful
The current staff are good if you give them a nudge. They have all the services required to make the transaction go smoothly. Would i use them again? Yes.. but i would keep communications going to ensure a good service....
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Was this helpful? Yes

“Barnard Marcus are very poor at returning calls. The women ......”

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Apr 26,2013
Minithumbdown
By: 'Anonymous'
Apr 26,2013
4 people found
this helpful
Barnard Marcus are very poor at returning calls. The women there are curt, will not pass messages on request, somewhat sarcastic and generally uncooperative and disrespectful. I also like to be called Mr rather than by my first name by people half my age or ...
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What agent could do to change your mind?
Should have been more helpful and polite
Attached Filesnbsp;
Was this helpful? Yes

“HiI am very disappointed with the current sales team. Previous ......”

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Apr 23,2013
Minithumbdown
By: 'Croydon_resident'
Apr 23,2013
3 people found
this helpful
Hi I am very disappointed with the current sales team. Previous staff were good, but they change a lot and the ones working there at present do not look after their buyers properly. My sale fell through because they did not tell the seller to ...
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What agent could do to change your mind?
When a buyer is going through procedures to buy a property - ensure the seller removes it from the market completely!!!
Attached Filesnbsp;
Was this helpful? Yes

“These guys are so unprofessional it is shocking. They told ......”

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Oct 22,2012
Minithumbdown
By: 'Don't use these Cowboys'
Oct 22,2012
7 people found
this helpful
These guys are so unprofessional it is shocking. They told us the vendor had accepted our offer and then tried to pressure us into using their mortgage provider services (illegal). We declined. They then kept the property on the market and advised the vendor to ...
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“Crooks, liars and cheats... Barnard Marcus lied to us all ......”

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Sep 10,2012
Minithumbdown
By: 'firsttimebuyer'
Sep 10,2012
7 people found
this helpful
Crooks, liars and cheats... Barnard Marcus lied to us all the way through. When our property fell through we were beyond belief being that we had paid £1200 to them for bad advise and emotional blackmail! We are a young first time buying couple and they ...
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What agent could do to change your mind?
Not lied!
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Barnard Marcus, Croydon CR0 6AA


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