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    Priya damani
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    Jermaine Ford
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    Kelly
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    Ebony Vogue McFarlane
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    Emma Harlow
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    Tony John
No description available.
Barnard Marcus

50 Lower Addiscombe Road Croydon
Greater London
CR0 6AA

0208 6809226

Nov 10,2016
Minithumbup
By:
Nov 10,2016
1 people found
this helpful
I purchased a property recently in East Croydon via Barnard Marcus. Whilst the process was long due to unforeseen circumstances (legal, council etc) Tony, Kelly and the team were great throughout the process. Extremely professional, very responsive and always willing to help. Definitely would recommend to others....
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Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I used Barnard Marcus as I had read some good reviews. The staff themselves, such as Faye, Jermaine, Kelly and Tony were good at contacting me and keeping me in the loop, with only a few gaps in communication occurring. They are polite and professional and help as much as they can. They had a number of open days on the weekends, brought people over to my property during the week when possible and arranged viewings which I fronted. The main issue I did have with this branch is that, while this...
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Comment on agent fees
As stated previously, ensure you barter for lower fees like those of other agents. Also discuss a 4 week contract otherwise they will lock you in for 20 weeks which is a long time especially if you are trying to sell quickly and would like to move agents.
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
I purchased a property in West Croydon. There were dozens of problems and delays with the vendor on a weekly basis. Kelly was very resiliant and patient. finally after 2 months delay it was concluded thanks to the endurance and professionalism of Kelly., i got the house of my dream . Thank you again Kelly, Wonderful job...
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Comment on agent fees
Great service , good fees
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Very responsive and professional team. Helped us through a slightly unusual and prolonged transaction. Provided a very useful point of contact and reassurance when most needed....
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Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
From the start I found Kelly and her team very helpful in selling my property and trying to aide me in purchasing a new property. Despite the agent fees being higher than their competition, I specifically chose this agent because I found Kelly to be very personable, polite and interested in my needs as a seller....
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Comment on agent fees
More than other agents I spoke to.
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
1 people found
this helpful
The staff here are a utter joke highlights below are: Losing my property(keys upon exchange)then denying they had them for 4 months even though my solicitor had confirmed they had given this to the branch. I rang the office over a 4 month period and not once was i given a call back once.(jermaine,matthew,faye) I was kept on hold and the staff member went home.(jermaine) Staff put the phone down.(jermaine) I rang and was told I was speaking to a security dept (they had made this u...
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Comment on agent fees
Absolutely awful
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
1 people found
this helpful
Couldn't be happier with the excellent level of service we received from Jermaine and his manager Kelly from the Croydon-Addiscombe branch. Jermaine was proactive in arranging viewings and provided us with guidance and support throughout the process. As first time buyers this was invaluable and much appreciated. We were always provided with updates which helped the purchase proceed smoothly and without delay. We successfully found and completed the purchase on our first property within 8 we...
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Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
1 people found
this helpful
My experience with the Croydon team was exceptional. From the very start Barnard Marcus where attentive and great listeners which is very rare in estate agency. They recommended some great conveyancers which made the process seamless and therefore thoroughly recommended. I will now recommend Barnard Marcus in Croydon on their tremendous efforts in making this experience memorable for me....
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Was this helpful? Yes
Oct 08,2014
Minithumbdown
By:
Oct 08,2014
1 people found
this helpful
I have been totally disgusted with the service I have received from Barnard Marcus. The sales staff are useless - turning up to properties without evening knowing the basics about them. No idea of service charges, lease hold, ground rent etc. The sales people seem to have no idea what they'e talking about and just seem to want to push for the highest value possible, even if it means loosing the sale. Rather than feeling like the customer service was good I have had to repeatedly email them t...
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What agent could do to change your mind?
They could have done....something, anything! Contact me. Get back to my emails. Have politer staff who know what they are talking about. Make me feel valued and not totally ripped off. The list if endless of the things they could do better. I honestly can\'t think of a single thing they actually do well....
Was this helpful? Yes
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
1 people found
this helpful
Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong, even put our holding deposit against the wrong property then refused to refund us. I had to raise the issue to their manager and then the regional manager, who then apologised and offered us compensation. I strongly recommend finding a different estate agent, or getting a private let if possible....
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What agent could do to change your mind?
Lied less, been more competent, allowed us to talk to the landlord instead of playing us off against each other.
Comment on agent fees
‚£550 for a simple 10 month let is very high
Was this helpful? Yes
Aug 17,2013
Minithumbdown
By:
Aug 17,2013
2 people found
this helpful
This branch of Barnard Marcus should not even be allowed to be in business. They put up a property pn their web site that they had already got an offer on and tried to use us to get more money out of the buyer. They said that although there is an offer that had already been accepted on the property we liked, provided we take a mortgage with them, they will let us offer on the house. I think this is illegal. Because we told them this, they will now mot let us see any of the properties that are on...
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Was this helpful? Yes
May 17,2013
Minithumbup
By:
May 17,2013
0 people found
this helpful
The current staff are good if you give them a nudge. They have all the services required to make the transaction go smoothly. Would i use them again? Yes.. but i would keep communications going to ensure a good service....
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Was this helpful? Yes
Apr 26,2013
Minithumbdown
By:
Apr 26,2013
3 people found
this helpful
Barnard Marcus are very poor at returning calls. The women there are curt, will not pass messages on request, somewhat sarcastic and generally uncooperative and disrespectful. I also like to be called Mr rather than by my first name by people half my age or less; it\'s very poor to do otherwise anyway. This might be because it is a sellers market at the moment and they think that they can treat buyers like dirt. I might have to deal with them but dislike it very much....
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What agent could do to change your mind?
Should have been more helpful and polite
Was this helpful? Yes
Apr 23,2013
Minithumbdown
By:
Apr 23,2013
3 people found
this helpful
Hi I am very disappointed with the current sales team. Previous staff were good, but they change a lot and the ones working there at present do not look after their buyers properly. My sale fell through because they did not tell the seller to pull it from the market. When i was at the point of exchange (after spending a lot of money) the seller pulled out and sold it via a different estate agent! DO NOT BUY FROM BM UNLESS YOU ARE WILLING TO THROW MONEY AWAY (or staff are replaced)! A...
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What agent could do to change your mind?
When a buyer is going through procedures to buy a property - ensure the seller removes it from the market completely!!!
Was this helpful? Yes
Oct 22,2012
Minithumbdown
By:
Oct 22,2012
7 people found
this helpful
These guys are so unprofessional it is shocking. They told us the vendor had accepted our offer and then tried to pressure us into using their mortgage provider services (illegal). We declined. They then kept the property on the market and advised the vendor to take a later offer, for the same amount because the second offer was using their services. They then made up a series of reasons that the other offer had been accepted all of which fell apart under further questioning. Absolute Cowbo...
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Was this helpful? Yes
Sep 10,2012
Minithumbdown
By:
Sep 10,2012
6 people found
this helpful
Crooks, liars and cheats... Barnard Marcus lied to us all the way through. When our property fell through we were beyond belief being that we had paid £1200 to them for bad advise and emotional blackmail! We are a young first time buying couple and they saw us coming from a mile away. I am truly DISGUSTED with the service provided. We could never get them on the phone when we needed to ask questions, when we did eventually get someone we were fobbed off telling us to go to the solicitors t...
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What agent could do to change your mind?
Not lied!
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,000
  • Max: £452,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 2 0 7 2 0 3
Priya damani - upload your photo Priya damani
1 reviews

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Jermaine Ford - upload your photo Jermaine Ford
2 reviews

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Kelly  - upload your photo Kelly
5 reviews

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Ebony Vogue McFarlane - upload your photo Ebony Vogue McFarlane
1 reviews

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Emma Harlow - upload your photo Emma Harlow
0 reviews

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Tony John - upload your photo Tony John
1 reviews

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Awards won by Barnard Marcus, Croydon CR0 6AA

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