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    James Byrne
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    Donna Orr
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    Alfie Davies
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    Alexander Okemefune
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    Dan Murphy
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    Victoria Richards
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    Daniel Murphy
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    Alexander Okemefune
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    Donna Orr
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    Abi Gordon
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Barnard Marcus

235-237 Lavender Hill Battersea, London
Greater London
SW11 1JW

0207 2288686

Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Very positive experience with this agency. They found us a great flat for the required budget. All the processing of moving in etc was quick and professional. Although previous tenants didn't clean the flat, the agency and the landlord agreed to arrange all necessary cleaning and fixtures of furniture....
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
My personal experience with the agancy is 100% positive. Donna was helping from the start to the end all day and all night. She is a very kind helpful and understanding person. I couldn't ask more....
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Comment on agent fees
Most helpful person. Her commitment to her job is excellent.
Was this helpful? Yes
Mar 12,2016
Minithumbup
By:
Mar 12,2016
0 people found
this helpful
Donna was extremely helpful during our recent experience with Bernard Marcus while we were renting a property. We had a quick turnaround time to complete the paperwork and Donna helped a great deal in order to make this happen on time. As this was our first time renting in London, she kept us well informed of the process and what was required of us. It certainly made the experience much less stressful!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
I've worked with Barnard Marcus for more than 12 years, first renting myself, then purchasing a property through them. For the last 7 years they have been finding tenants for the same flat. I've always found them to be very prompt and reactive, and have done everything I've asked of them. I also trust their advice, which so far has been very good. I have also been fortunate that they have placed extremely good and responsible tenants with me. I have no doubt I would recommend their services....
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Comment on agent fees
Reasonable, and they were happy to negotiate after some years which demonstrates good customer loyalty in my opinion.
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Donna was professional, diligent, knowledgeable and proactive. My experience of renting out my property was effortless, in a timely manner and was very appreciative of the information that was offered voluntarily....
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Comment on agent fees
I was very happy with the fees I was charged by your company and thank you.
Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
Both Donna and Dan were very helpful. They went out of there to make sure that Grainger did what they were supposed to d and always communicated everything very effectively. The customer care from both of them was to a very high standard compared to some of the other agents I have worked with in the past....
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Comment on agent fees
good
Was this helpful? Yes
Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
We were very happy with the service from Barnard Marcus. Viewing, paperwork and queries all went very efficiently, either by phone or email. We would recommend Barnard Marcus....
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Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
The property was initially listed with another estate agent for two weeks and their feedback and general communication was terrible. Donna and Daniel were the opposite and it was a pleasure dealing with efficient people who assisted on all facets; such as arranging for the ECIR and PAT tests, Legionnaire tests and kept me informed on all fronts regarding this. I ended up using them for the inventory check and it was by far the most comprehensive inventory check I've come across. I want to than...
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Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
We have let our property through Dan, Donna & Abigail at the Barnard Marcus Battersea branch for many years and continue to be delighted with the service. Super efficient in finding tenants, dealing with quick turn arounds and very pleasant to deal with....
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Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Myself and my partner recently moved into a flat after moving abroad from Canada. This has been our first time renting outside of Canada. We dealt with Abigail and Donna. Our experience has been great. Everything has been new to us and the process was quite different than what we are used to back home and Abi has answered all our questions whenever we asked her. Donna also was very helpful in organizing the key exchanges and inventory check. Overall Barnard Marcus has made our move here easier w...
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Comment on agent fees
We don't have anything to compare this too as we have never rented through anyone else before.
Was this helpful? Yes
Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
At the initial letting and during the renewal, Donna Orr has been very organised and very professional. She has been effective through the negotiation with the new tenant, the check out and handover from the previous tenant and ensured the lease and landlord's agreement were completed swiftly. Overall I rate Bernard Marcus as good and would recommend them to other landlords. I would rate Donna's work and support as excellent. Definitely an asset to Bernard Marcus....
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Comment on agent fees
I have multiple properties managed by Sequence Homes and Bernard Marcus were prepared to consider that when we negotiated the fees.
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Sep 16,2015
Minithumbup
By:
Sep 16,2015
0 people found
this helpful
We found our agents made moving flats as stress-free as possible. They were quick to reply to emails and kept us updated with the situation. After finding the flat they couldn't have been more helpful in showing us round, submitting our offer to the landlord and then sorting out all the contracts....
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Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
this helpful
Dan Murphy has been thorough and very patient with me over the last few months whilst we completed the flat refurbishment. He then delivered with new tenants at the rent that we were trying to achieve....
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Comment on agent fees
No comment
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
Donna was very helpful - communications were excellent and despite not working every day at the branch, we never felt out of the loop. Thanks...
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Aug 14,2015
Minithumbup
By:
Aug 14,2015
0 people found
this helpful
The agent was excellent throughout the tenancy application. We were unfortunate in being unsuccessful in our first offer but the team worked really hard to find us an equivalent (and better) property that we viewed before anyone else. During the application process they were extremely professional, keeping us up to date throughout and organising the property to be decorated prior to our arrival. They also negotiated with the landlord a preferred move-in date. Once checked-in we were given plenty...
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Aug 13,2015
Minithumbup
By:
Aug 13,2015
0 people found
this helpful
Received great service throughout whole process, quick to reply to queries and requests and very transparent about fees. Also very accommodating during the moving in process regarding payment dates to suit personal circumstances....
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Comment on agent fees
Market average, transparent
Was this helpful? Yes
Aug 01,2015
Minithumbdown
By:
Aug 01,2015
3 people found
this helpful
Alex was really helpful for us for viewing the house. When we decided to take the property, the letting manager Daniel Murphy, took our debit card information and said to us that he will take the holding fee from this card and the property will be pulled off from the website and there will be no other viewing. Approximately an hour later, Daniel rang us and said that the landlady would like us to move in on the 10th of August, but both our current lease won't finish until end of August. We then ...
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Was this helpful? Yes
Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
Both Alex and Donna were outstanding in their service to my wife and I when we were searching for a rental property. Alex was personable and knowledgeable from a letting a agent point of view finding us a property that was exactly what we were looking for in a very short space of time whilst Donna ran an extremely efficient and easy admin process. Would definitely use these guys again....
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May 22,2015
Minithumbup
By:
May 22,2015
0 people found
this helpful
Dan is very experienced and knowledgeable lettings negotiator. There's no rush when dealing with him. With his help we managed to secure the a very tricky and complicated tenancy agreement. Donna is equally proactive and quick to ensure timely help and resolution....
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May 05,2015
Minithumbup
By:
May 05,2015
0 people found
this helpful
I was introduced to BM in Battersea by my Uncle who had let a few flats with them in the past and so I decided to try them out after Dexters struggled to find me a tenant. Dan quoted me a reasonable fee, BM found me a professional couple within a week I was very impressed by the detailed and regular feedback Alex gave me and how quickly Doona prepared the paperwork once they had found me a tenant. I will definitely be a long term client of this office....
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
My first point of contact was James Byrne and what I liked what his involvement from the start of the process right up until the end. He dealt with the valuation, he organised viewings, negotiated the offer and then the final conveyancing process. When he was unavailable Alfie and Sash were very helpful too....
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
I had four people around to value my flat and decided to go with James Byrne and Barnard Marcus. He said he had a number of buyers registered on his books but would also advertise the property on all of the major website portals. He personally conducted a successful open day and myself and my husband found ourselves under offer, above the asking price, on the first day of viewings! He made the process very simple and also put me in touch with another branch who helped us find our dream home....
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Comment on agent fees
For the price achieved, I think the fee was very fair.
Was this helpful? Yes
Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
I have recently experienced great service from this branch of Barnard Marcus in particular Donna Orr and Dan Murphy. The process of application was made very easy and the input was above standard duty. Donna was very resourceful and used initiative as did Dan, their knowledge on procedures and practise was expansive. Their standard of professionalism and diligence is exceptionally high and both are a credit to the industry. If all estate agents possessed these skills it would be a very competiti...
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Mar 31,2015
Minithumbup
By:
Mar 31,2015
0 people found
this helpful
Donna was a pleasure to deal with very efficient and well prepared She would always call you back and review all documents before formal issue I would not hesitate to place more properties with your office if they come up. I also have been impressed with Dan Murphy my letting agent again very reliable and easy to,deal with....
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
0 people found
this helpful
We were very happy with the service we received from Barnard Marcus. As the agent was a few minutes late to the property viewing, they offered to waive the agency fees - which was very decent of them! As well, the agents were a great help in dealing with the landlord and signing the contract (it is a privately-managed property). We were kept well-informed by the agents from Barnard Marcus, and appreciated that they took a lot of time to speak with us over the few weeks it took to settle the cont...
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May 27,2014
Minithumbup
By:
May 27,2014
0 people found
this helpful
I phoned Barnard Marcus a few weeks ago as I had been dealing with Foxtons, Andrews and John D Wood and they were all unable to find me any tenants. My friend recommended Barnard Marcus to me as he had had good experiences with them so I decided to give them a call, within 1 week they were able to find me quality tenants, who signed a long tenancy, could move in sooner than I expected and were able to help me a higher rent than quoted by the other agents. The staff were very helpful and friendly...
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May 27,2014
Minithumbup
By:
May 27,2014
0 people found
this helpful
I sold my property using Barnard Marcus in Battersea, I was very pleased with how promptly and stress free this went through. I would highly recommend using Barnard Marcus sales team in Battersea as I was very pleased with all outcomes....
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Jan 10,2012
Minithumbdown
By:
Jan 10,2012
5 people found
this helpful
I found the Barnard Marcus branch people ok, but the Sequence office that manages the ongoing lettings absolutely terrible. Item 1 - for a plumber call out, a charge of £675 was duplicated on my bill. Sequence agreed it was a duplicate, but said that they had fallen out with the plumbing company so I would need to contact them to get the money back myself, even though Sequence managed the work. After 3 months of arguing - they finally reversed the duplicate. Item 2 - I was charged a ...
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What agent could do to change your mind?
Reverse duplicates on my account - without requiring constant following up Do what they say they will do.
Was this helpful? Yes
By: Daniel Murphy
Apr 28, 2015
View all comments (1)
Dear KM I have only been recently aware of this website which is why I am only responding now. It is always disappointing to hear when one of our clients has had a bad experience. Please contact me at our branch here on Lavender Hill. I appreciate the complaint was made about another department and sometime before I joined the Battersea office back in May 2015 however I may be able to help you with any unresolved issues. Thanks and very best regards Dan My contact telephone number is: 0....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £432,500
  • Max: £750,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 1 13 1 3 0 0 0 1 0
James Byrne - upload your photo James Byrne
2 reviews

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Donna Orr - upload your photo Donna Orr
17 reviews

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Alfie Davies - upload your photo Alfie Davies
1 reviews

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Alexander Okemefune - upload your photo Alexander Okemefune
4 reviews

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Dan Murphy - upload your photo Dan Murphy
6 reviews

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Victoria Richards - upload your photo Victoria Richards
0 reviews

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Daniel Murphy - upload your photo Daniel Murphy
3 reviews

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Alexander Okemefune  - upload your photo Alexander Okemefune
1 reviews

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Donna Orr  - upload your photo Donna Orr
4 reviews

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Abi Gordon - upload your photo Abi Gordon
4 reviews

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