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    Tom Botting
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Bairstow Eves

36 Earl Street Maidstone
Kent
ME14 1PS

01622 691554

Nov 09,2016
Minithumbdown
By:
Nov 09,2016
0 people found
this helpful
Worst experience of our lives. Wrong photos used in the original advert, damage to our property while accompanied viewings, promises of regular communications to us was a complete joke, use of their Countrywide solicitors was a huge mistake . They have given us £800 off the bill to apologise for the awful service which they admit was horrendous. We have reluctantly accepted just to get the deal done. The company are far too large and their personal customer experience that they promise j...
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Comment on agent fees
As stated we got £800 off but still have a horrendous £2,500 bill which leaves a very nasty taste to be honest.
Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
0 people found
this helpful
....and I thought it was just me...clearly not. This man lies to try and save his own bacon. His and the attitude of his branch team border on threatening and abusive. He lied about what the issue was blaming it on their solicitors....low and behold they were those of Countrywide....the same company! He needs to train his staff....after he has been on a how to treat customers fairly and a customer service course - thru do have a head office despite being told they don't! He never returns calls a...
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Comment on agent fees
Not applicable....I would never use them
Was this helpful? Yes
Dec 04,2013
Minithumbdown
By:
Dec 04,2013
0 people found
this helpful
Extremely poor communication, was very nice and forthcoming before signing, the minute we\'d signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use again!...
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What agent could do to change your mind?
Nothing
Was this helpful? Yes
Dec 03,2013
Minithumbdown
By:
Dec 03,2013
0 people found
this helpful
Extremely poor communication, was very nice and forthcoming before signing, the minute we\'d signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use again!...
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What agent could do to change your mind?
Nothing
Was this helpful? Yes
Mar 12,2012
Minithumbdown
By:
Mar 12,2012
12 people found
this helpful
Absolutely dreadful service - they uploaded wrong details to Rightmove, no photos, refused to apologise, got us one viewing in a three month period and then Tom himself bullied us into a sale at a price that suited him and his client. Tom obviously is a shark and cares only for his commission - customer satisfaction is not one of his concerns at all - he is arrogant and a perfect example of how the estate agency profession has not changed its spots at all...
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What agent could do to change your mind?
Total change of attitude is needed - the only thing that distinguishes this agent from sharks is that sharks can breathe underwater
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Tom Botting - upload your photo Tom Botting
2 reviews

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