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    Marcus De Ville
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    Maxine Apps
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    Sophie Mcelhinney
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    Samantha Harden
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    Jared Samuels
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    Colm McElligott
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    Jake Moore
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    Jake Moore
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    Jordan Hall
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    Fionn bibby
Our estate agency in Croydon occupies a central position neighbouring Waitrose on busy George Street. The thoroughfare boasts a footfall over 250,000 people per week, being only 300 metres from East Croydon's Zone 5 mainline station. The branch covers postcodes CR01 through to CR06 and parts of SE25 and CR7. The office is managed by local resident Ian Vernon, whose 30-plus years of experience with the company has all been gained in the Croydon marketplace. His team is broadly experienced offe Read full description...ring a range of personalised property services.
Bairstow Eves

28 Norfolk House, George Street Croydon
Greater London
CR0 1LG

0208 688 1161
Apr 17,2017
Minithumbup
Fionn bibby
Jordan Hall
By:
Apr 17,2017
0 people found
this helpful
I am moving out the very first time with my son after my divorce. Fionn helped us to look for the flat we really liked and he kept us updated through out the process. Fionn was very efficient, supportive and helpful in every way. My son and I are very excited and happy. I will definitely recommend fionn Highly satisfied with him. Thank you fionn...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Jake Moore
By:
Mar 27,2017
1 people found
this helpful
Jake is excellent at his job. He has gone above and beyond the requirements of his current Negotiator role in making sure that what I justifiably requested was carried out by acting as liaison between the owner and me, the tenant, on several occasions and over an extended period of time. This shows a commitment to his profession and a consideration towards customers which is impressive....
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Mar 23,2017
Minithumbup
Samantha Harden
Marcus De Ville
By:
Mar 23,2017
0 people found
this helpful
I have been using the services of Bairstoweves to rent out my properties at Tavistock Gate in Croydon for the best of 25 years. That speaks for itself ! I encountered no problem in finding promptly new tenants with minimum void periods. Among the staff stood out the Manager Marcus De Ville who values customers and recognises their loyalty. There is also Samantha Harden, responsible for property management, who has struck me by her dedication,initiative and willingness to go the extra mile. She h...
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Comment on agent fees
Competitive
Was this helpful? Yes
Mar 17,2017
Minithumbup
Samantha Harden
By:
Mar 17,2017
0 people found
this helpful
Bairstow Eves has managed my property in South Croydon for over twenty-five years and I remain extremely impressed by the highly professional service that I receive, I learned yesterday that Samantha Harden is taking over the management of my property as Property Manager and I am absolutely delighted with this news. I have had the pleasure of dealing with Ms. Harden for many years in her other appointments within the company and consider her to be ideally suited to property management where I be...
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Comment on agent fees
Perfectly content
Was this helpful? Yes
Mar 09,2017
Minithumbup
Jake Moore
By:
Mar 09,2017
0 people found
this helpful
I was very happy with the level of service received at this branch. Jake was very efficient in arranging my new tenancy. He was extremely approachable and handled all of our queries in a timely professional manner....
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Comment on agent fees
A bit high but not extortionate.
Was this helpful? Yes
Feb 15,2017
Minithumbup
Jake Moore
Jordan Hall
By:
Feb 15,2017
0 people found
this helpful
Friendly and helping, i would recommend the company to anyone, Jake was very easy to contact and very helpful indeed...
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Comment on agent fees
Ok
Was this helpful? Yes
Dec 05,2016
Minithumbup
Samantha Harden
By:
Dec 05,2016
0 people found
this helpful
Samantha has been fantastic in dealing with regarding my property. Friendly and approachable, Samantha always went above and beyond to help and rectify any situations we came across. She was always available to contact and replied straight away. After having a few issues with the tenants in my property, Samantha was the only agent in the branch who really took control of the whole situation, then rectified it with a positive outcome. For that I will always be grateful. Would highly reccommend an...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
Jake Moore
Jordan Hall
By:
Nov 24,2016
0 people found
this helpful
Superb service and communication from both Jake and Jordan, always available and most importantly honest. Both are a credit to Bairstow Eves....
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Nov 05,2016
Minithumbdown
By:
Nov 05,2016
2 people found
this helpful
Horrendous Experience!! Extremely bad experience trying to buy a property. The process was very distressing as a first time buyer, no help support or guidance and the customer service was terrible. Because of agents such as the ones at this particular office, makes the process and experience of a first time buyer horrible and stressful. In my opinion they only consider your offers unless you are willing to take up mortgage advice and offers from their brokers, they strategically price prope...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 01,2016
Minithumbup
Jake Moore
By:
Nov 01,2016
0 people found
this helpful
Jake and his colleague Jordan (an apprentice) were incredibly helpful. Came into branch without an appointment or pre warning, Jordan sorted us out properties to view later that day and Jake took us to view them. From here Jake moved the process swiftly allowing myself to move in within a week. Great service and would highly recommend. Thank you...
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Comment on agent fees
Good value for the service
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Oct 15,2016
Minithumbup
Marcus De Ville
By:
Oct 15,2016
0 people found
this helpful
I am very pleased with Bairstow Eves Croydon Branch's service, They are straightforward and easy to do business with. They found suitable tenant quickly and meet our target. Actually, they manage to rent out much quicker than any other same size property in the same block (new build). Marcus provide good market information, responsive and helpful....
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Comment on agent fees
Agent's fee is within expectation. I know they are not the most expensive in the region.
Was this helpful? Yes
Oct 14,2016
Minithumbup
Maxine Apps
By:
Oct 14,2016
0 people found
this helpful
Maxine was fantastic. She took the time to really understand what I was after and built up a great rapport with me. She was very clear on what I needed to have to rent a property and sent through all the information I needed very quickly...
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Was this helpful? Yes
Oct 11,2016
Minithumbup
Jake Moore
By:
Oct 11,2016
0 people found
this helpful
I found Jake very down to earth, very polite on the phone and in person. Very quick to reply to my questions. He offered extra service by carrying us to view the next property which some agent don't do. He presents himself as very professional in the way he dress and his manner. He was very straight forward and open told me that he is new to the job which I liked....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 24,2016
Minithumbup
Marcus De Ville
Sophie Mcelhinney
By:
Sep 24,2016
0 people found
this helpful
Fantastic service. This was a very last minute move and the team were nothing but helpful, very accommodating and provided great support throughout. I would definitely recommend Bairstow Eves to anybody looking for property!...
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Was this helpful? Yes
Jul 05,2016
Minithumbup
Maxine Apps
By:
Jul 05,2016
0 people found
this helpful
I found Maxine straight forward and to the point, which is what I like. No beating about the bush. She told me the realistic market rent for the flat and although I didn't agree she ended up being right. She also responded speedily to my emails most times. She knows her business which gave me confidence and made me feel that I could rely on her....
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Was this helpful? Yes
Jul 02,2016
Minithumbup
Sophie Mcelhinney
By:
Jul 02,2016
0 people found
this helpful
I spoke to sophie and immediately felt at ease, very quick to reply to my questions, was a pleasure to deal with from start to finish Ive dealt with a few agents and this by far was my most straight forward, Id recommended bairstow eves and Sophie in particular to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2016
Minithumbup
Jared Samuels
By:
Mar 21,2016
0 people found
this helpful
Jared and Kelly both very helpful in getting everything arranged. Kept me informed of all progress throughout. Can't thank them enough. Enjoying the new flat....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 11,2016
Minithumbup
Maxine Apps
By:
Mar 11,2016
0 people found
this helpful
Maxine was very quick in responding to my emails which I think is very important and also advising me on landlord insurance on my property....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 25,2016
Minithumbup
Maxine Apps
By:
Feb 25,2016
0 people found
this helpful
As first time landlady in Croydon, I was looking for an agent to rent my two bed property, after many phone calls I was contacted by Maxine. She sent me very straight forward email with all the information of all I needed to do, we met the next day and she arranged for all certificates to be done on the house. Very straight forward lady and always has time for you....
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Was this helpful? Yes
Feb 23,2016
Minithumbup
Maxine Apps
By:
Feb 23,2016
0 people found
this helpful
Maxine was very helpful, she worked hard and was very quick in finding a tenant for my property. I would have no hesitation in recommending her....
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Was this helpful? Yes
Jan 20,2016
Minithumbup
Maxine Apps
By:
Jan 20,2016
0 people found
this helpful
As a general point, we found we had to do a lot of chasing in order to receive any information, which was a bit stressful. Things were probably proceeding as they should, but we were never told - we had to call to find out. The system of different people doing different parts of the letting procedure seemed to contribute to this - there seemed to be a communications problem within the branch. However, that said, when we were able to talk to Maxine, we found her to be an excellent point of contac...
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Was this helpful? Yes
Dec 21,2015
Minithumbup
Maxine Apps
By:
Dec 21,2015
0 people found
this helpful
Maxine was very helpful with our initial enquiry. We needed a rental estimate to obtain permission from the lender prior to letting the property. Maxine responded promptly to all our requests and was always available to talk to. The property was let within two weeks of the refurbishment completing and we have a really good tenant living there now. I'm very happy with the process and the advice given, especially with all the new changes in landlord licensing in Croydon....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
Maxine Apps
By:
Dec 03,2015
0 people found
this helpful
Explained all letting issues very clearly. Provided good exposure for the property. Found a suitable tenant in few weeks. Good cooperation and helpful services....
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Was this helpful? Yes
Dec 02,2015
Minithumbup
Maxine Apps
Samantha Harden
By:
Dec 02,2015
0 people found
this helpful
The company were very professional and informative about everything we needed to know and everything that they could do for us. They were very fast, efficient and quick at dealing with everything and getting back to us when we had any queries. They were always polite and helpful and emailed very quickly. We dealt with Maxine, Samantha, Sophie and Marcus and all of them were always helpful, polite and professional at all times. We used them as a tenant find only - they found us a tenant very...
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Was this helpful? Yes
Nov 27,2015
Minithumbup
Sophie Mcelhinney
By:
Nov 27,2015
0 people found
this helpful
Sophie was an excellent agent who saw the whole process through from start to finish. She kept me informed at every step and made the whole experience seem very easy. She was very professional and trustworthy and I would definitely recommend her and the branch to anyone looking to rent in the area....
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Was this helpful? Yes
Nov 19,2015
Minithumbup
Sophie Mcelhinney
Samantha Harden
By:
Nov 19,2015
1 people found
this helpful
Sophie and Sam were great in answering questions and ensuring that the whole letting process and moving contracts from one property to another went through smoothly. They were always friendly and professional and approachable. Thank you so much ladies :)...
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
Maxine Apps has been instrumental in helping me and following up, visiting me and answering all my queries. She is extremely professional and knows her work, goes out of the way to provide help...
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Was this helpful? Yes
Sep 07,2015
Minithumbup
Sophie Mcelhinney
Maxine Apps
By:
Sep 07,2015
1 people found
this helpful
Sophie, Maxine and Marcus did a great job, I am very pleased that the flat was only empty for 5 days and you found us new tenants so quickly.Thanks again for all your help....
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Was this helpful? Yes
Sep 04,2015
Minithumbup
Jared Samuels
By:
Sep 04,2015
1 people found
this helpful
Jared was very pleasant, easy to deal with & approachable. Before securing the property he was very methodical, gave us lots of relevant info on the place (higher than average) and didn't try to hide away from any issues with the property or agency costs....
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Comment on agent fees
Can't for the life of me see how a basic contract is β€š£275, that was disgraceful in all honesty. Happy enough with β€š£100 admin fee and the β€š£70 for the check-in service. Not quite sure how ringing my old landlord & boss up warrants β€š£150 for the 2 of us either. Was really happy with Bairstow's service & the property we have, but those fees were revolting at best.
Was this helpful? Yes
Aug 27,2015
Minithumbdown
Maxine Apps
Jared Samuels
By:
Aug 27,2015
0 people found
this helpful
Maxine, was very professional and also pleasant to work with. She was highly knowledgeable about the services Bairstow Eves offers and was able to discuss this in detail and answer questions asked of her. She was able to provide me with information about the new tenancy regulations and how to apply. This was above and beyond what the other agents provided. What I was very impressed by, was not only her manner, but that she followed up our meeting with an email, she showed that she wanted t...
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What agent could do to change your mind?
Maxine used her knowledge of the local rental market and brought with her examples. She stated that my 1 bedroom Mews House was not the norm in the area and that it was a lovely quirky building. She set the rental fee, based on what she thought was reasonable in the area for 975.00 per month. I then said that I wanted β€š£1000,00. she thought that it would not be unreasonable to market at that price and then there is room or negotiation.
Attached Files
Comment on agent fees
Maxine used her knowledge of the local rental market and brought with her examples. She stated that my 1 bedroom Mews House was not the norm in the area and that it was a lovely quirky building. She set the rental fee, based on what she thought was reasonable in the area for 975.00 per month. I then said that I wanted β€š£1000,00. she thought that it would not be unreasonable to market at that price and then there is room or negotiation.
Was this helpful? Yes
Areas covered
  • CR0
  • East Croydon, West Croydon, South Croydon
  • CR2
  • Thornton Heath, Selsdon, South Norwood, Shirley
  • SE25
  • West Wickham, Waddon
  • CR7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 37 1 0 0 0 0 1 2
Marcus De Ville - no image available Marcus De Ville
Branch Manager
12 reviews

About Marcus No description set View full profile
Maxine Apps - no image available Maxine Apps
Assistant Manager
25 reviews

About Maxine No description set View full profile
Sophie Mcelhinney - no image available Sophie Mcelhinney
Senior Negotiator
21 reviews

About Sophie No description set View full profile
Samantha Harden - no image available Samantha Harden
Area Administrator
6 reviews

About Samantha No description set View full profile
Jared Samuels - no image available Jared Samuels
Lettings Negotiator
6 reviews

About Jared No description set View full profile
Colm McElligott - no image available Colm McElligott
Negotiator
0 reviews

About Colm No description set View full profile
Jake Moore - upload your photo Jake Moore
6 reviews

About Jake No description set View full profile
Jake Moore - upload your photo Jake Moore
0 reviews

About Jake No description set View full profile
Jordan Hall - upload your photo Jordan Hall
3 reviews

About Jordan No description set View full profile
Fionn bibby - upload your photo Fionn bibby
1 reviews

About Fionn No description set View full profile

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Fees







The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee Β£50 per tenant

- Referencing Fee Β£75 per tenant

- Check-in fee - minimum of Β£72.00

- Tenancy Agreement Β£300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee Β£100 per guarantor

- Agreement of Guarantee Β£75

- And if the tenant is a company:

- Company Referencing Fee Β£175

- Β£125 for any extension agreements<

Other Charges:

- Change of Sharer Β£300

- Extension Agreements Β£125

- Outgoing reference fee Β£24

Optional extras if agreed:

- Express Move-In within 3 days Β£100

- Express Move-In within 5 days Β£50

- Saturday Move-In Β£60

- Change of Sharer Β£300

- Pet licence fee Β£75
Last updated at 8:59 AM 16/02/2017 by Ashley Marriott

Complaints Procedure

No procedure set.
Last updated at 8:59 AM 16/02/2017 by Ashley Marriott

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