• Nigel Bailey
    Nigel Bailey
  • Len Orford
    Len Orford
  • Megan Bailey
    Megan Bailey
  • Nicole Trowell
    Nicole Trowell
  • Hannah Stewart
    Hannah Stewart
  • Jenny Birrell
    Jenny Birrell
  • Erica Holmes-Smith
    Erica Holmes-Smith
Founded in 2008, family owned Bailey Estates is a leading residential sales & lettings estate within the town of Southport. Our three main aims are to provide and unprecedented level of customer service, swift sale or letting of our clients property, and honest open communication at all times. All of our staff are stakeholders within the business and are financially incentivised to achieve or aims. We encourage feedback at all times and welcome constructive criticism to help us be the number one Read full description... agent within the town. For an honest professional and proactive service we invite you to call Bailey Estates on 01704 564163.
Bailey Estates

51 Liverpool Road Birkdale, Southport
Merseyside
PR8 4BD

01704 564163

Jul 11,2016
Minithumbup
By:
Jul 11,2016
Featured Review
0 people found
this helpful
Everyone at Bailey Estates were fantastic. Answered all my queries very promptly always available and were a big part of making sure the sale went smoothly. Len was also very helpful and pleasant. I am so grateful to the team as they helped in taking the stress away. Big thank you....
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Comment on agent fees
Very positive experience
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Jul 09,2016
Minithumbup
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Jul 09,2016
Featured Review
0 people found
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A huge thank you to everybody at the Bailey office in Birkdale! A special thank you to Nigel for being so professional and encouraging. He made us feel highly valued and nothing seemed too much trouble. A very big thank you to Nicole for all the help and advice which she gave us regularly with our sale and with our purchase. She's a true credit to Bailey's and always has a smile. A big thanks to Jenny who was a star handing the sales and negotiation, and we are also very grateful to Erica for he...
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Comment on agent fees
Appropriate for the high level of service we received.
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Jul 08,2016
Minithumbdown
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Jul 08,2016
Featured Review
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An amazing, family led, professional experience. For the first time I am unable to find any fault in the manner in which our house sale was conducted. Friendly, efficient and communicative at all times. Congratulations on creating a winning formula....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
Featured Review
1 people found
this helpful
I honestly couldn't have been happier with all aspects of my dealings with the team at Bailey Estates. I have to thank Nigel for providing a realistic valuation as well as putting together a set of stunning photos that really did the house justice. After this, both Jenny and Nicole did an amazing job by quickly providing suitable viewers and managing all the offers that were received so that I was able to accept an offer just eight days after the house was first advertised. From that point onwar...
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Comment on agent fees
Happy with the fees which were competitively priced. I felt that given the high level of service that I received, the fees represented really good value for money.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
Featured Review
1 people found
this helpful
Straight from the start of the process the professional standards that were obvious, were maintained to completion on my sale and purchase. Nicole handled our sale with understanding and humour....
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Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Everyone at Bailey Estates were fantastic. Answered all my queries very promptly always available and were a big part of making sure the sale went smoothly. Len was also very helpful and pleasant. I am so grateful to the team as they helped in taking the stress away. Big thank you....
read full review
Comment on agent fees
Very positive experience
Was this helpful? Yes
Jul 09,2016
Minithumbup
By:
Jul 09,2016
0 people found
this helpful
A huge thank you to everybody at the Bailey office in Birkdale! A special thank you to Nigel for being so professional and encouraging. He made us feel highly valued and nothing seemed too much trouble. A very big thank you to Nicole for all the help and advice which she gave us regularly with our sale and with our purchase. She's a true credit to Bailey's and always has a smile. A big thanks to Jenny who was a star handing the sales and negotiation, and we are also very grateful to Erica for he...
read full review
Comment on agent fees
Appropriate for the high level of service we received.
Was this helpful? Yes
Jul 08,2016
Minithumbdown
By:
Jul 08,2016
0 people found
this helpful
An amazing, family led, professional experience. For the first time I am unable to find any fault in the manner in which our house sale was conducted. Friendly, efficient and communicative at all times. Congratulations on creating a winning formula....
read full review
What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
1 people found
this helpful
I honestly couldn't have been happier with all aspects of my dealings with the team at Bailey Estates. I have to thank Nigel for providing a realistic valuation as well as putting together a set of stunning photos that really did the house justice. After this, both Jenny and Nicole did an amazing job by quickly providing suitable viewers and managing all the offers that were received so that I was able to accept an offer just eight days after the house was first advertised. From that point onwar...
read full review
Comment on agent fees
Happy with the fees which were competitively priced. I felt that given the high level of service that I received, the fees represented really good value for money.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
1 people found
this helpful
Straight from the start of the process the professional standards that were obvious, were maintained to completion on my sale and purchase. Nicole handled our sale with understanding and humour....
read full review
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
After receiving numerous valuations for our property from different Agents (all around the same value) we decided to go with Bailey Estates. This decision was not because they were the cheapest (because they weren't) but because Nigel sold himself so well! He showed so much passion in our property and was so confident that we would get asking price for it, and we did within less than a week of marketing it. He had also done his research of sold house prices in our area and presenting us with a p...
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Comment on agent fees
Good
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
1 people found
this helpful
Great service from Bailey's . Excellent photographs taken by Nigel. Hannah kept me very well informed on all viewings and updated me after each which was really useful. Once we had an offer which we accepted then the sales team kept me updated . The service I received was very professional and I never had to chase for information or updates. Many thanks...
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Comment on agent fees
Agents fees were very reasonable
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Bailey estates were chosen from 4 estate agents we had visit the property when we decided to put it on the market. We were impressed with Nigel's professionalism and enthusiasm for his job and the property. After taking excellent photos he then passed us over to Nicole who again radiated enthusiasm and assurance that they would be pro-active in the sale of the property. This was essential as she had to liaise with us at distance (due to us living 200+ miles away). Bailey Estates made sure we wer...
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Comment on agent fees
Seemed to be the going rate.
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Apr 22,2016
Minithumbup
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Apr 22,2016
0 people found
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Fantastic service from start to finish. They did all the viewings which was perfect for me and very easy to contact with queries. Can't complain about anything. Would definitely recommend or use again...
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Comment on agent fees
Very good and competitive
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
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Initial visit by Nigel, then his photos and resume of the property which was sent to us by email to review and change before going live, really quick and effective. Conducted himself and his company in a really positive way with a good local knowledge base. From there on in I dealt with Hannah initially who was great until she had her baby and who got us the offer!! (Hope all went well with baby!!) Then Nicole took over who was equally as good along with Erica who chased for us and they both an...
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Comment on agent fees
I paid 1.25% generally middle of the road.
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Apr 06,2016
Minithumbup
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Apr 06,2016
0 people found
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The initial valuation was too high, which meant that there was not much interest in the flat. There were then a number of reductions bringing the price down by �20,000 but increasing the footfall. Bailey's own staff did most of the viewings which made it a lot easier for me. 1 potential purchaser spent 6 months saying he was going to buy and then withdrew leaving me with a �300 solicitors bill. I was advised to take the property off the market during this period when I should have allo...
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Comment on agent fees
At 1% plus VAT the fees are competitive.
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Apr 06,2016
Minithumbup
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Apr 06,2016
0 people found
this helpful
Nigel, Hannah and Nicolle have always been pleasant to deal with and have dealt with the sale of our house professionally. Although our house took a long time to sell, we were confident that Nigel and his team were doing all they could to promote it and act proactively. Our experience hasn't been without minor hiccups with voicemails for another vendor and wrong dates given for surveys, but we all make mistakes, and nothing was spoilt. We were recommended to use Baileys and we would be kee...
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Comment on agent fees
Good - we negotiated a fee based on recommendation.
Was this helpful? Yes
Mar 29,2016
Minithumbup
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Mar 29,2016
0 people found
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I have to say that my previous experience of estate agents had not always been positive. However, from the moment that Nigel came to meet me at the property, and from my initial support from Annemarie, Bailey Estates made me feel completely comfortable with their process. Most of my dealings throughout the sales process were then handled by Nicole & Hannah, the professionalism of both matched only by their enthusiasm to sell my home. Viewings were obtained every week, and communication ...
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Comment on agent fees
Bailey Estates fees seemed good value for my money.
Was this helpful? Yes
Mar 22,2016
Minithumbup
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Mar 22,2016
0 people found
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a fantastic caring Service start to finish with excellent communication We would not hesitate to recommend The Bailey team whether it is rental or sales we have experienced both sides of their business and it was faultless. Colin and Carol Brooks....
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Comment on agent fees
the fees were in line with the standard rates and as the fees are deducted at source from the sale proceeds we didn't even feel it.
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
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Top marks for Nicole and Jenny. What a duo! From the moment I saw the house I liked it and Nicole picked up on the twinkle in my eye. She made it clear that she would make the sale a smooth ride. I was conscious that moving home can be a stressful time and Nicole put me at ease right away. She negotiated tough but made me feel valued. Once the price was agreed she kept in touch and ensured all moved along as quickly as practicable. When Nicole was off Jenny sprung into action to assist. She...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
From Nigel coming to inform us of the business, and how they would proceed with the advertisement and viewings, to all the members of staff, especially Nicole, who was the 1st member of staff whom I dealt with, Hannah, Denise & Len, among others, who helped with viewings, following up with the feedback, and restarting the proceedure when the original offer fell through, they were very professional in all matters and kept me fully informed throughout the process. Thank you all for your help a...
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Comment on agent fees
Clearly explained at the start and considering everything they did very reasonable
Was this helpful? Yes
Mar 04,2016
Minithumbup
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Mar 04,2016
0 people found
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Recently sold a house through Baileys and found them a pleasure to deal with - they're always friendly and they give regular updates on progress....
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Feb 23,2016
Minithumbup
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Feb 23,2016
0 people found
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We recently bought our house from Baileys in Birkdale - they were a pleasure to deal with throughout the process. They were 100% professional but always very friendly and prepared to go the extra step to help us. We really appreciated their clear communication with us and their openness throughout the buying process. Even though we were not their client, we felt we received a fantastic service from them. We deal mostly with Nicole who was superb - a credit to Baileys. We would have no hes...
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Feb 17,2016
Minithumbup
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Feb 17,2016
1 people found
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Big thanks to all the team at Baileys in Birkdale. Professional service from start to finish, a few stresses along the way but all handled in a first rate manner. Selling my family home, which I grew up in, was always going to be emotional but you found the ideal buyers and I'm so pleased that it will be a family home again and get the TLC it needed. Once again many thanks to Hannah, Nicole and Denise...
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Comment on agent fees
As expected
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
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Bailey Estates have a really exceptional member of their team in Nicole. Attempting to get the legal profession to work at the desired pace is difficult and stressful, so as a buyer, I really appreciated her very professional, friendly, but assertive approach to co-ordinate matters. Nicole clearly understands the importance of customer service and demonstrated this by making sure open issues were dealt with quickly and effectively and by keeping everyone in the process positive, through excellen...
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Comment on agent fees
Buyer - therefore no fee
Was this helpful? Yes
Jan 05,2016
Minithumbup
By:
Jan 05,2016
1 people found
this helpful
Best experience and customer service ever. Hannah did an excellent job marketing our property and communication was brilliant. The rest of the team kept us informed at all times on the rare occasions when Hannah was off. We are currently letting a house from Bailey's as well. Emma and the letting team have delivered excellent customer service....
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Dec 17,2015
Minithumbup
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Dec 17,2015
0 people found
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We were disappointed to lose the sale of our property at the last minute earlier this year and decided to change agents for a fresh approach. Nigel Bailey took the time to listen to us and guide us through the process, answering all of our questions fully. It is always reassuring to work with somebody who knows their trade, it is clearly evident that Nigel does. He then spent at least half an hour capturing photographs of the property and taking measurements. The photographs and description for ...
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By: Nigel Bailey
Dec 17, 2015
Good morning Mr & Mrs Mawer, thank you so much for your excellent review. We are all really pleased that 'together' we secured a buyer and completed the sale before Christmas. Thank you so much again for placing your property for sale with ourselves. Your positive comments and feedback are really appreciated. Have a super Christmas. Nigel Bailey....
Dec 09,2015
Minithumbup
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Dec 09,2015
0 people found
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From the start when Nigel Bailey first came to value the house too the final handing over of the keys all at Bailey Estates where very sincere and professional.We were given good sound advice and all the help we needed along the way . We would like to say a big thank you too all at Bailey Estates and wish them all very Happy Christmas . all the very best Ian & Sharon Spencer....
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By: Nigel Bailey
Dec 09, 2015
Good morning Mr & Mrs Spencer. Many thanks for a very superb positive review. It was a pleasure selling your property. I am pleased you were happy with our service. Have a great Christmas and a healthy and prosperous New Year. Regards Nigel & Co.....
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
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I take great satisfaction in writing this review, we recently worked with Bailey Estate's to purchase a property in the Birkdale area. I can't thank the staff enough! We have manage to acquire a fantastic property in double quick time...in time for Christmas too! Hannah, Nicole and Zoe have all been so 'personal' and nothing has been too much trouble. If anything you could respect that my Wife and I were on the phone to them too much! :-) A HUGE thank you from everyone in Our Family! Would reco...
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Nov 19,2015
Minithumbup
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Nov 19,2015
0 people found
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Very professional and kept me informed of any developments throughout the sale process. I used their auction process and my only complaint is that I was not informed of the scale of fees that any buyer would have to pay. On discovering these, I thought they where excessive which proved to be the case and almost lost the sale because of these fees. Managed to get the auction agents and Baileys to reduce the fees in order to save the sale....
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Comment on agent fees
The auction fees of £6000 where excessive and In my opinion would put off prospective buyers
Was this helpful? Yes
By: Nigel Bailey
Nov 19, 2015
Good morning Mr Foster, thank you for the kind review regards Hannah and myself. Agreeably, the purchase fees may seem high purchasing through the on-line auction, however, all buyers are advised immediately on purchase costs and we discuss the benefits v drawbacks of buying through this method. Many buyers feel that the fee along with a 'below market' purchase of the property make the purchase financially beneficial. In addition as you will be aware, the seller 'you' do not pay any fees towards....
Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
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After almost 12 months on the Property Market with 2 different agents and only 3 viewings we decided to switch agents to Nigel Bailey. Within 2 months we had 6 viewings, one of which resulted in a sale. We were most impressed with the whole team effort with Baileys who kept us informed at every stage. We were particularly impressed with Hannah who had prime responsibility for the sale. To summarise they came over as a very good pro-active business and proved the value of good staffing levels...
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Nov 09,2015
Minithumbup
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Nov 09,2015
0 people found
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A veryreliable and excellent service. Property was under offer after only the second viewing. Proffessional but friendly company. Would highly reccommend this company other vendors....
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Nov 07,2015
Minithumbup
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Nov 07,2015
0 people found
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I don't live in Southport but became responsible for selling my mothers Bungalow following her death. I needed to find an agent who I could trust to manage that sale. Although Baileys was recommended to me by a satisfied relative I still had three agents come to the house to assess the property for valuation. Nigel was by far the most professional, he advised me on presentation, the importance of marketing it at a realistic price and showing it off to its best advantage with quality photographs....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Nov 03,2015
Minithumbup
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Nov 03,2015
0 people found
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A team effort. All the staff are professional, polite and efficient, This is the second property that we have sold through Baileys. The last one sold in less than a week, realistically priced to sell. with no bull.... The key to selling a property is producing excellent photos, which Nigel does....
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Comment on agent fees
No one likes paying fees, they are competitive.
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Oct 30,2015
Minithumbup
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Oct 30,2015
0 people found
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Excellent service throughout. Nigel is one of the few that I have met in the industry that you would truly call an 'expert'. He is honest, realistic and knows how to market a property; the photographs showed the property at its best. All of the staff at the branch were great and, as my point of contact, Nicole worked proactively from the outset to produce leads and interest in the property. The facts speak for themselves. A viewing before the pictures had be taken on day one, another viewing on ...
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Areas covered
  • PR8
  • PR9
  • PR4
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £36,000
  • Max: £505,000

Letting
  • Min: £625
  • Max: £1,200



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 3 0 42 1 12 0 0 0

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Fees

Sales fees are negotiable and discussed at the time of valuation and market appraisal.

Lettings fees are negotiable and discussed at the time of valuation and market appraisal
Created at 2:06 PM 30/12/2014. Last updated at 2:06 PM 30/12/2014 by allAgents


Nigel Bailey Nigel Bailey
Director
22 reviews

About Nigel No description set View full profile
Len Orford Len Orford
Accompanied Viewer
1 reviews

About Len No description set View full profile
Megan Bailey Megan Bailey
Trainee Sales
0 reviews

About Megan No description set View full profile
Nicole Trowell Nicole Trowell
Sales Negotiator
29 reviews

About Nicole After completing my degree in Real Estate Management and having spent years in sales, both Employed and Self Employed, I was delighted to be offered the role of Sales Negotiator at Bailey Estates new View full profile
Hannah Stewart Hannah Stewart
16 reviews

About Hannah No description set View full profile
Jenny Birrell Jenny Birrell
3 reviews

About Jenny No description set View full profile
Erica Holmes-Smith Erica Holmes-Smith
4 reviews

About Erica No description set View full profile

Complaints Procedure

Bailey Estates hold a ‘complaints procedure document which can be viewed through our Southport and/or Birkdale branch
Created at 1:08 PM 03/12/2014. Last updated at 2:06 PM 30/12/2014 by allAgents


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