• claim your profile
    Mr Thompson
  • claim your profile
    David Thompson
  • claim your profile
    Sam Newton
  • claim your profile
    Martin Noke
  • claim your profile
    Harriet Baldwin
  • claim your profile
    Martin Shaw
No description available.
Austin & Wyatt

54 Castle Street Salisbury
Wiltshire
SP1 3TS

01722 398372

Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to fix the many errors they created. It has been tough and I was about to take my business elsewhere. But then all of a sudden they sack all the staff and wastes of space, and get this new team in. The new lettings manager, such a nice bloke (ex navy too so had good training in management), he just filled me with confidence, and the new lettings girl let my property the day it came on, and the new...
read full review
Comment on agent fees
I have used most of the other agents, the overall fees for all of them work out the same when you total them up at the end, so there is not much in it
Was this helpful? Yes
By: honestysgood
May 14, 2015
View all comments (2)
WSB was acquired by Countrywide long before the name changed to Austin & Wyatt and all the staff resigned! We were told we could no longer use our contractors unless they signed an agreement with Countrywide that they would add 12% to their invoices. This is always passed to the landlord. The 'line' we had to use was that this was an agreement directly between the contractor and the agent and that we don't ask or expect them to pass on that fee! A fee of £25 is also added to the landlord....
May 23,2014
Minithumbdown
By:
May 23,2014
4 people found
this helpful
Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt paid in 7 days we would be taken to court for money owed to the tune of £1300! Upon receiving proof of payment from us via bank statements they then retracted this with no apology, only saying they just dont know where the money has gone. Our landlord, presumably as sick of this company as we are, has now taken steps to remove all of his properties from A&W ...
read full review
Was this helpful? Yes
By: Jessica
Feb 02, 2015
View all comments (1)
I completely agree with this, Luke. As a current tenant (unfortunately) they have zero respect and a complete disregard for us. We had the EXACT same problem with a rental payment that Countrywide had lost, again with no apology once it was mysteriously 'found'. In fact, they blamed it on me not using the correct reference. A & W never gave us a reference. The communication in their small office is beyond appalling and all of the staff that we've spoken to are curt and arrogant. They only c....
Mar 19,2014
Minithumbdown
By:
Mar 19,2014
2 people found
this helpful
They are a poor excuse for a company who lack even the basic skills in which to deal with their customers. Having waited 6 months for issues brought up at the start of the tenancy with still no indication that they are even being looked into. Rude service, putting the phone down on me when trying to ask some questions. Do not contact back after saying that they would....
read full review
Was this helpful? Yes
Mar 10,2014
Minithumbdown
By:
Mar 10,2014
2 people found
this helpful
I requested the return of our Tenant\'s deposit as one Tenant was moving, the other was staying and we were moving to use another letting agent. My first letter to Austin Wyatt was lost, a follow up email was not acted on and over a period of five weeks I was having to contact them to ascertain when the deposit would be received. I was then told it would be transferred by BACS. It did not appear on the date that I was given nor was the deposit received on the second date I was given. It was ...
read full review
Was this helpful? Yes
Sep 18,2013
Minithumbup
By:
Sep 18,2013
0 people found
this helpful
I have been very impressed with the service levels provided by David and his team. David managed to achieve a fantastic offer on our property that was higher than we had hoped for. The sales process was handled professionally throughout with regular feedback. Sam has offered great advice and helped us secure a mortgage enabling us to purchase the house we wanted. He has acted swiftly and made the process as painless as possible....
read full review
Was this helpful? Yes
Aug 31,2013
Minithumbup
By:
Aug 31,2013
0 people found
this helpful
I can only say that from beginning to end I have been most impressed with the way in which I have been kept in touch, telephone calls always answered and messages handed on. Austin and Wyatt have been a pleasure to deal with....
read full review
Was this helpful? Yes
Aug 30,2013
Minithumbup
By:
Aug 30,2013
0 people found
this helpful
The team offered a really friendly, honest and helpful service and kept me updated throughout the process. So much so that I am now using their lettings team too....
read full review
Was this helpful? Yes
Aug 29,2013
Minithumbup
By:
Aug 29,2013
0 people found
this helpful
David and his supporting team, took the time to explain the buying process. At every stage, he continued to update us with the progress of the sale- following a professional and ethical code of practice. We felt reassured that the sale would be completed, without any difficulties. We would recommend selling or buying a house with the Salisbury team....
read full review
Was this helpful? Yes
Aug 29,2013
Minithumbup
By:
Aug 29,2013
0 people found
this helpful
Our house was well priced and advertised and sold within 4 days. Although we had some legal problems David Thompson both kept a close on progress and intervened where necessary to expedite the process. A very professional service....
read full review
Was this helpful? Yes
Aug 28,2013
Minithumbup
By:
Aug 28,2013
0 people found
this helpful
very happy with the service provided by Austin & Wyatt especially Sam Newton who was extremely helpful, friendly and very professional, 10/10...
read full review
Was this helpful? Yes
Aug 28,2013
Minithumbup
By:
Aug 28,2013
0 people found
this helpful
When David took over the Salisbury branch it became an estate agency worth recommending! I cannot fault him for effort he worked tirelessly chasing solicitors and other agents involved, he also held the hand of the first time buyers that were buying our house....
read full review
Was this helpful? Yes
Aug 06,2013
Minithumbup
By:
Aug 06,2013
1 people found
this helpful
Our house was advertised expeditiously and immediately attracted attention with a sale coming within a matter of four days - and at an excellent price as far as we were concerned. There were a few difficulties in the process but we were delighted that Mr Thompson handled them speedily, professionally - and successfully. The price we wanted we got. The removal day we wanted we got and all the time we were aware that our interests were being carefully protected by the agents. Excellent, profession...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 0 2 4 0 3 0 1 0
Mr Thompson - upload your photo Mr Thompson
1 reviews

About Mr No description set View full profile
David Thompson - upload your photo David Thompson
5 reviews

About David No description set View full profile
Sam Newton - upload your photo Sam Newton
2 reviews

About Sam No description set View full profile
Martin Noke - upload your photo Martin Noke
1 reviews

About Martin No description set View full profile
Harriet Baldwin - upload your photo Harriet Baldwin
1 reviews

About Harriet No description set View full profile
Martin Shaw - upload your photo Martin Shaw
1 reviews

About Martin No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property