“I would have higher professional standards th......”
1 Star Review
Mar 24,2024
By:
'Lucy'
Mar 24,2024
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO16
Sales (Prospective customer)
Postcode: SO16
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I would have higher professional standards than spending time to selling the working class house of that poor social benefit receiver who obviously won't buy another house. I would have higher professional standards than conducting a viewing in that back to brick and demolition site ...
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“I have just completed a purchase of a propert......”
5 Star Review
Nov 30,2023
By:
'Chris'
Nov 30,2023
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO18
Sales (as a Buyer)
Postcode: SO18
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I have just completed a purchase of a property and the help they gave me was excellent, I couldn’t ask for better help.
Biggest thank you to Neil and Maxine.
Thank you all...
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“This is the worst Agency that I have dealt wi......”
1 Star Review
Mar 20,2023
By:
'Angueszla'
Mar 20,2023
Services: Buying agent
Sold price: £150000
Would you recommend?: No
Postcode: SO14
Buying agent
Sold price: £150000
Postcode: SO14
1
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This is the worst Agency that I have dealt with so far.
Unprofessional. Never got back to me with answers to my questions. The property i was purchsing had an issue and they lied as to what the issue was, this came to light after ...
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“Had a lovely experience and we would highly r......”
5 Star Review
Dec 08,2022
By:
'Chanel and Robert'
Dec 08,2022
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO17
Sales (as a Buyer)
Postcode: SO17
0
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Had a lovely experience and we would highly recommend Gobind! As first time buyers he really made the whole process smooth and effortless. He is approachable and friendly, we couldn't have been happier. Thanks Gobind!...
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“Austin & Wyatt have recently sold our propert......”
5 Star Review
Jan 25,2022
By:
'Sue'
Jan 25,2022
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO16
Sales (as a Vendor)
Postcode: SO16
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Austin & Wyatt have recently sold our property in London Road, Southampton, the Executive Branch Manager is approachable and has a great personality and of smart appearance. He is professional and responded promptly. The team are very dedicated and have excellent Customer Service Skills and I ...
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“Very good service from Natalie Eustace found ......”
5 Star Review
Feb 10,2020
By:
'SABIE'
Feb 10,2020
Services: Lettings (as a Landlord)
Rent PCM: £900
Would you recommend?: Yes
Postcode: SO18
Lettings (as a Landlord)
Rent PCM: £900
Postcode: SO18
1
people found
this helpful
Very good service from Natalie Eustace found a tenant for our flat very quickly.Freindly staff always on hand to answer any queries....
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“A very satisfied customer....”
5 Star Review
Aug 20,2019
By:
'Cara'
Aug 20,2019
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO15
Sales (as a Vendor)
Postcode: SO15
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Studio flats can be hard to sell unless you get a cash buyer. However, Austin and Wyatt never gave up with my property and continued to find prospective buyers and arranged viewings at convenient times. Scott, Sarah and Simon were always available, responded to emails ...
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5 Star Review
Dec 28,2018
By:
'Cass'
Dec 28,2018
Services: Sales (as a Vendor)
Sold price: £210000
Would you recommend?: Yes
Postcode: SO16
Sales (as a Vendor)
Sold price: £210000
Postcode: SO16
0
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Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us ...
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Comment on agent fees
Good
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“My experience of Austin & Wyatt started reasonably well (with an ......”
2 Star Review
Jun 26,2017
By:
'SP'
Jun 26,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SO14
Sales (as a Vendor)
Postcode: SO14
0
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My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers ...
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Comment on agent fees
High agent fees compared to local independent agents.
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“So disappointed with the service provided by this company. We ......”
1 Star Review
Oct 12,2016
By:
'A'
Oct 12,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO16
Lettings (as a Tenant)
Postcode: SO16
1
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So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that ...
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Comment on agent fees
Too high for the level of service provided
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“I can honestly say I have never felt so let ......”
1 Star Review
Jan 23,2016
By:
'George'
Jan 23,2016
Services: Lettings (Prospective customer)
Rent PCM: £800
Would you recommend?: No
Postcode: SO40
Lettings (Prospective customer)
Rent PCM: £800
Postcode: SO40
1
people found
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I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in ...
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What agent could do to change your mind?
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
Attached Filesnbsp;
Comment on agent fees
The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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“excellent sold on first day six offers for the asking ......”
5 Star Review
Oct 31,2015
By:
'manuel'
Oct 31,2015
Services: Sales (as a Vendor)
Sold price: £220
Would you recommend?: Yes
Postcode: SO16
Sales (as a Vendor)
Sold price: £220
Postcode: SO16
0
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excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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“Quick, excellent service and always well informed about viewings. Always ......”
4 Star Review
Aug 03,2015
By:
'Vim'
Aug 03,2015
Services: Sales (as a Vendor)
Sold price: £167000
Would you recommend?: Yes
Postcode: SO14
Sales (as a Vendor)
Sold price: £167000
Postcode: SO14
0
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Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower ...
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“A rather variable experience - took a year to sell ......”
3 Star Review
Jul 28,2015
By:
'KS'
Jul 28,2015
Services: Sales (as a Vendor)
Sold price: £268000
Would you recommend?: No
Postcode: SO15
Sales (as a Vendor)
Sold price: £268000
Postcode: SO15
1
people found
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A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Attached Filesnbsp;
Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
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“We chose to sell our property through this agent because ......”
4 Star Review
Jul 28,2015
By:
'PS'
Jul 28,2015
Services: Sales (as a Vendor)
Sold price: £260000
Would you recommend?: Yes
Postcode: SO1
Sales (as a Vendor)
Sold price: £260000
Postcode: SO1
0
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We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received.
...
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“This agent provided a professional service. They were very persistent ......”
4 Star Review
Jul 21,2015
By:
'Mr'
Jul 21,2015
Services: Sales (as a Vendor)
Sold price: £70000
Would you recommend?: Yes
Postcode: SO17
Sales (as a Vendor)
Sold price: £70000
Postcode: SO17
0
people found
this helpful
This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible.
All information was accurate and communication was good....
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“Our experience with Austen and Wyatt was excellent. Alan was ......”
5 Star Review
Jul 10,2015
By:
'Helen'
Jul 10,2015
Services: Sales (as a Vendor)
Sold price: £150000
Would you recommend?: Yes
Postcode: SO1
Sales (as a Vendor)
Sold price: £150000
Postcode: SO1
0
people found
this helpful
Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, ...
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“A very disorganised branch with a very high staff turnover. ......”
1 Star Review
Jun 02,2015
By:
'Unhappy'
Jun 02,2015
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
0
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A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very ...
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“I would really like more space to write my review ......”
1 Star Review
May 27,2015
By:
'mitch'
May 27,2015
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SO15
Sales (as a Vendor)
Postcode: SO15
1
people found
this helpful
I would really like more space to write my review as they are not nice people to deal with and go back on their promises and frankly are out to make as much money as possible.Their caring approach even goes as far as telling ...
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“Worst estate agents ever! Just gone through a month long ......”
1 Star Review
Apr 21,2015
By:
'MH'
Apr 21,2015
Services: Sales (Prospective customer)
Sold price: £145000
Would you recommend?: No
Postcode: SO17
Sales (Prospective customer)
Sold price: £145000
Postcode: SO17
2
people found
this helpful
Worst estate agents ever! Just gone through a month long process in buying my first flat. They told me my offer had been accepted and even though I had my mortgage agreed in principle, they insisted I met with their onsite mortgage broker Bobbi. I ...
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What agent could do to change your mind?
Respond to emails and phone calls! They are rude and incompetent. Do what they said they were going to do - if they are finding out mortgages for you and looking at insurance, actually come back to the customer.
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“Firstly, to give this context, I'm a serious buyer willing ......”
1 Star Review
Dec 31,2013
By:
'azza'
Dec 31,2013
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO14
Sales (Prospective customer)
Postcode: SO14
0
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Firstly, to give this context, I'm a serious buyer willing to make a good offer - not a time-waster. I'm chain-free, hold a mortgage agreement in principle and could move as quickly or slowly as the seller requires - surely quite a good prospect?
Austin & ...
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What agent could do to change your mind?
Don't cancel viewings at the last moment. Offer an alternative date if you must cancel, rather than just an "oh well" and shrug of shoulders.
Send details when you have promised to do so.
Follow up viewings properly - send through full details and find out if we're interested in proceeding with a purchase.
Don't mislead people about whether a property is or isn't available. If it's off the market, remove it from your website.
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