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    Tom Piper
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    Alan Woodhouse
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Austin & Wyatt

26 London Road Southampton
Hampshire
SO15 2SE

023 8033 9911

Oct 12,2016
Minithumbdown
By:
Oct 12,2016
0 people found
this helpful
So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that they double checked that the white goods were included, and we were once again told they were. On moving in to the property, having already paid large amounts in fees, rent and deposit, there were no white goods present. On calling Austin...
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Comment on agent fees
Too high for the level of service provided
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Jan 23,2016
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Jan 23,2016
0 people found
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I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in a holding fee and writing out our references and it was going so well. Then I got a call saying that the house we had really liked is actually not for rent as the landlord has made a private sale. Truly gutting, and one can only assume that was down to a lack of communication between Austin ...
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What agent could do to change your mind?
The agents fees are β€š£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
Comment on agent fees
The agents fees are β€š£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.
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Oct 31,2015
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Oct 31,2015
0 people found
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excellent sold on first day six offers for the asking price in one day thank you all alan nick and tom...
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Comment on agent fees
excellent
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Aug 03,2015
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Aug 03,2015
0 people found
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Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower offers on the property. Happy with the service I received overall....
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Jul 28,2015
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Jul 28,2015
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A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (or lack of it) than others, some had better marketing ideas than others. All were polite but not effective at achieving a sale. I think we were advised to put too high a price on the property initially, which didn't help. I was just lucky I was ...
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What agent could do to change your mind?
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Comment on agent fees
The fee seemed high initially but they probably earned it as the house was on the market for so long.
Was this helpful? Yes
Jul 28,2015
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Jul 28,2015
0 people found
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We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received. Any delays in the sale were mainly due to the solicitors, Countrywide, who are associated with Austin & Wyatt and would not recommend anyone to use them....
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Jul 21,2015
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Jul 21,2015
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This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible. All information was accurate and communication was good....
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Jul 10,2015
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Jul 10,2015
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Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, and I felt confident at all times that they were doing what they needed to. I never had to remind anyone, and whenever I left a message, it was dealt with promptly. I couldn't have asked for a more personalised, competent, and...
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Jun 02,2015
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Jun 02,2015
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A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very difficult with constant chasing, long delays and staff taking no responsibility. Since Austin & Wyatt (Countrywide) bought the old agent, they have lost over half their properties through bad management and reputation has suffered....
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May 27,2015
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May 27,2015
1 people found
this helpful
I would really like more space to write my review as they are not nice people to deal with and go back on their promises and frankly are out to make as much money as possible.Their caring approach even goes as far as telling you to rent somewhere or live on a friends settee as they want the sale to go through and not having much help in finding you a property as they said.Infact they tell very little truth my cash buyer turned out a mortgage purchaser,i think that has to do with commission on th...
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Apr 21,2015
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Apr 21,2015
2 people found
this helpful
Worst estate agents ever! Just gone through a month long process in buying my first flat. They told me my offer had been accepted and even though I had my mortgage agreed in principle, they insisted I met with their onsite mortgage broker Bobbi. I waited three weeks for Bobbi to come back to me on anything and have just been told they have accepted another offer even with prior discussion with my mortgage lender. They are RUDE, they do not respond to emails or phone calls and have consequently l...
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What agent could do to change your mind?
Respond to emails and phone calls! They are rude and incompetent. Do what they said they were going to do - if they are finding out mortgages for you and looking at insurance, actually come back to the customer.
Was this helpful? Yes
Dec 31,2013
Minithumbdown
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Dec 31,2013
0 people found
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Firstly, to give this context, I\'m a serious buyer willing to make a good offer - not a time-waster. I\'m chain-free, hold a mortgage agreement in principle and could move as quickly or slowly as the seller requires - surely quite a good prospect? Austin & Wyatt just don\'t seem that bothered about making a sale, though. They ignored an enquiry through Rightmove, but did eventually respond when emailed through their own website. Despite arranging everything well over a week in advance, ...
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What agent could do to change your mind?
Don\'t cancel viewings at the last moment. Offer an alternative date if you must cancel, rather than just an \"oh well\" and shrug of shoulders. Send details when you have promised to do so. Follow up viewings properly - send through full details and find out if we\'re interested in proceeding with a purchase. Don\'t mislead people about whether a property is or isn\'t available. If it\'s off the market, remove it from your website.
Was this helpful? Yes
By: azza
Jan 17, 2014
View all comments (1)
The property has now been removed from the market, so my suspicions on this last point were probably wrong. Unfortunately, AllAgents ignored my request to withdraw or edit the review.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£70,000
  • Max: Β£268,000

Letting
  • Min: Β£0
  • Max: Β£0



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Tom Piper - upload your photo Tom Piper
5 reviews

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Bobbi Hammond - upload your photo Bobbi Hammond
1 reviews

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Alan Woodhouse - no image available Alan Woodhouse
Branch Manager
6 reviews

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nick  - upload your photo nick
1 reviews

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Awards won by Austin & Wyatt, Southampton SO15 2SE

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