“I would have higher professional standards th......”
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1 Star Review
Mar 24,2024
By:
'Lucy'
Mar 24,2024
Branch: Southampton, 26 London Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO16
Branch: Southampton, 26 London Road
Sales (Prospective customer)
Postcode: SO16
0people found this helpful
I would have higher professional standards than spending time to selling the working class house of that poor social benefit receiver who obviously won't buy another house. I would have higher professional standards than conducting a viewing in that back to brick and demolition site ... read full review
“I have just completed a purchase of a propert......”
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5 Star Review
Nov 30,2023
Neil
By:
'Chris'
Nov 30,2023
Branch: Southampton, 26 London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO18
Branch: Southampton, 26 London Road
Sales (as a Buyer)
Postcode: SO18
0people found this helpful
I have just completed a purchase of a property and the help they gave me was excellent, I couldn’t ask for better help.
Biggest thank you to Neil and Maxine.
Thank you all... read full review
Branch: Lyndhurst, 37 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO40
Branch: Lyndhurst, 37 High Street
Lettings (as a Tenant)
Postcode: SO40
1people found this helpful
I recently tried to arrange a viewing of a property, I contacted them on Friday and they called me back on the Saturday as I was heading out the door so told Gem I would call her back in an hour when I was on ... read full review
“im not even going to give them one star, abso......”
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1 Star Review
Oct 11,2023
Neil
By:
'ange'
Oct 11,2023
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SO18
Sales (Prospective customer)
Postcode: SO18
2people found this helpful
im not even going to give them one star, absolute joke of an estate agent, My sister has been through the most horrendous year with them, Neil is supposed to be a professional who did'nt even reply to his emails on most occasions, waits until ... read full review
“Dishonest EXECUTIVE BRANCH MANAGER NEIL MAYES...”
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1 Star Review
Sep 13,2023
By:
'Totally Messed around buyer'
Sep 13,2023
Services: Prospective Vendor/Buyer
Sold price: £250000 Would you recommend?: No
Postcode: SO19
Prospective Vendor/Buyer
Sold price: £250000 Postcode: SO19
1people found this helpful
Austin&Wyatt is owned by Countrywide who sell mortgages. Countrywide reward their agents with commission when they sell a property with additional commission if the buyer takes a mortgage out with them too. Also the bigger the mortgage, the more commission.
MR NEIL MAYES IS ... read full review
Branch: Poole, 267 Ashley Road
Services: Lettings (as a Tenant)
Rent PCM: £850 Would you recommend?: No
Postcode: BH12
Branch: Poole, 267 Ashley Road
Lettings (as a Tenant)
Rent PCM: £850 Postcode: BH12
0people found this helpful
Rented a property with my ex partner and we split up during the tenancy period, requested to leave the tenancy and was told by the end of the contract my name would be removed. Austin & Wyatt decided to renew the tenancy with my name on ... read full review
Branch: Bournemouth, 113 Old Christchurch Road
Services: Sales (Prospective customer)
Sold price: £400000 Would you recommend?: No
Postcode: BH2
Branch: Bournemouth, 113 Old Christchurch Road
Sales (Prospective customer)
Sold price: £400000 Postcode: BH2
0people found this helpful
The sale of our flat should have been fairly simple, at least that was the case according to Austin and Wyatt. The reality however was significantly different. The misrepresentation of our flat and the made up information during viewings was reason enough for us to ... read full review
“This is the worst Agency that I have dealt wi......”
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1 Star Review
Mar 20,2023
By:
'Angueszla'
Mar 20,2023
Branch: Southampton, 26 London Road
Services: Buying agent
Sold price: £150000 Would you recommend?: No
Postcode: SO14
Branch: Southampton, 26 London Road
Buying agent
Sold price: £150000 Postcode: SO14
1people found this helpful
This is the worst Agency that I have dealt with so far.
Unprofessional. Never got back to me with answers to my questions. The property i was purchsing had an issue and they lied as to what the issue was, this came to light after ... read full review
“The WORST experience I've had with Estate Age......”
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1 Star Review
Jan 05,2023
Neil
By:
'Stacey'
Jan 05,2023
Services: Sales (as a Vendor)
Sold price: £130000 Would you recommend?: No
Postcode: SO18
Sales (as a Vendor)
Sold price: £130000 Postcode: SO18
3people found this helpful
The WORST experience I've had with Estate Agents. Please AVOID if considering selling. I had the mis-fortune of selling a property with Austin and Wyatt and the communication was horrendous. It was so bad, the buyer felt the need to contact us directly.
At this ... read full review
“Had a lovely experience and we would highly r......”
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5 Star Review
Dec 08,2022
Gobind
By:
'Chanel and Robert'
Dec 08,2022
Branch: Southampton, 26 London Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SO17
Branch: Southampton, 26 London Road
Sales (as a Buyer)
Postcode: SO17
0people found this helpful
Had a lovely experience and we would highly recommend Gobind! As first time buyers he really made the whole process smooth and effortless. He is approachable and friendly, we couldn't have been happier. Thanks Gobind!... read full review
“Its refreshing to find an estate agent taking proprerty valueing seriously....”
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5 Star Review
Oct 27,2022
Sarah
By:
'Colin Bunday'
Oct 27,2022
Branch: Lyndhurst, 37 High Street
Services: Surveys
Would you recommend?: Yes
Postcode: SO43
Branch: Lyndhurst, 37 High Street
Surveys
Postcode: SO43
1people found this helpful
Its refreshing to find an estate agent that is happy to be realistic and honest about prices based on years of local knowledge and experience gain by Micheal Lawrence. In a market where less honorable agents are happy to give clients an unrealistic valuation in ... read full review
Services: Sales (Prospective customer)
Sold price: £240 Would you recommend?: No
Postcode: SO19
Sales (Prospective customer)
Sold price: £240 Postcode: SO19
3people found this helpful
Branch manager, Neil, wrongly advised me that he was going to sell all the flats in a block. I had offered on one of the flats hoping for a negotiation instead I was told that a better flat would later be available. I still made ... read full review
“We were looking for your first property to bu......”
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5 Star Review
Apr 05,2022
By:
'Szimonetta Zombori'
Apr 05,2022
Branch: Poole, 15 Adastral Square
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: BH12
Branch: Poole, 15 Adastral Square
Sales (as a Buyer)
Postcode: BH12
0people found this helpful
We were looking for your first property to buy! We are so happy to do this through Austin & Wyatt. They were friendly and helpful! We can truly recommend them!... read full review
“Austin & Wyatt have recently sold our propert......”
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5 Star Review
Jan 25,2022
Daryl
By:
'Sue'
Jan 25,2022
Branch: Southampton, 26 London Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SO16
Branch: Southampton, 26 London Road
Sales (as a Vendor)
Postcode: SO16
0people found this helpful
Austin & Wyatt have recently sold our property in London Road, Southampton, the Executive Branch Manager is approachable and has a great personality and of smart appearance. He is professional and responded promptly. The team are very dedicated and have excellent Customer Service Skills and I ... read full review
Branch: Bournemouth, 15 Adastral Square Canford Heath
Services: Sales (as a Buyer)
Sold price: £235000 Would you recommend?: Yes
Postcode: BH17
Branch: Bournemouth, 15 Adastral Square Canford Heath
Sales (as a Buyer)
Sold price: £235000 Postcode: BH17
0people found this helpful
We recently bought a house through Austin and Wyatt. We had viewed it a few months before and were outbid. The sale fell through and they came back to us and we proceeded. All through the process both Kyle and David were fantastic. Kyle is ... read full review
“For me as a tenant I have always found them t......”
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5 Star Review
Dec 17,2021
Kira
By:
'Gerry H.'
Dec 17,2021
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Tenant)
Rent PCM: £1345 Would you recommend?: Yes
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Tenant)
Rent PCM: £1345 Postcode: SP4
0people found this helpful
For me as a tenant I have always found them to be helpful, professional and friendly. Wanted to give Kira a special mention for going above and beyond what one would expect with help and professional advice at the end of my tenancy. Especially considering ... read full review
Branch: Lyndhurst, 37 High Street
Services: Sales (as a Vendor)
Sold price: £625000 Would you recommend?: No
Postcode: SO41
Branch: Lyndhurst, 37 High Street
Sales (as a Vendor)
Sold price: £625000 Postcode: SO41
4people found this helpful
Austin & Wyatt Lyndhurst .. simply appalling service and lies from start to finish
All I can say is awful High Street 2 corporate agents like this are the arguments behind using online agents I personally would recommend never to use the corporate / high street agent like this ... read full review
Branch: Poole, 20 Station Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BH14
Branch: Poole, 20 Station Road
Sales (Prospective customer)
Postcode: BH14
3people found this helpful
Left several messages requesting to view a property, no answer or return of call.
I feel sorry for the vendor to be honest as we are in a position to proceed so they could end up with a good offer but won't because we are ... read full review
Estate agents never get back to you if your offer is submitted and what the vendor's response was. I have been waiting for two weeks. They wanted to increase the offer, then had my offer accepted even less than the asking price. Then after the ... read full review
Useless,Just as bad as any other agent
The only positive is that the photos were good.
communication and professionalism would be 0/10... read full review
“Originally seemed a respectable and decent ag......”
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1 Star Review
May 12,2021
By:
'Mr Osborne'
May 12,2021
Branch: Salisbury, 30 Salisbury Street
Services: Lettings (as a Tenant)
Rent PCM: £1150 Would you recommend?: No
Postcode: SP4
Branch: Salisbury, 30 Salisbury Street
Lettings (as a Tenant)
Rent PCM: £1150 Postcode: SP4
2people found this helpful
Originally seemed a respectable and decent agent to rent from until the end of the tenancy.
Staff do not pick up the phones.
Store manager (amesbury) likes to push blame onto landlord and tenant rather than taking responsibility.
Awful communication.
Takes a long time to ... read full review
Branch: Poole, 20 Station Road
Services: Lettings (as a Landlord)
Rent PCM: £1200 Would you recommend?: No
Postcode: BH13
Branch: Poole, 20 Station Road
Lettings (as a Landlord)
Rent PCM: £1200 Postcode: BH13
0people found this helpful
We instructed Austin & Wyatt, Lower Parkstone, to let our flat. It seemed ok to start with, then viewing messages we received were contradictory and false. We found that the Senior Lettings Negotiator preferred emails as opposed to a simple phone call, even when we stated ... read full review
Poor communication, made offers via the lettings team and never informed if they were successful or not.
No follow ups to keep us up to date so we we elsewhere and secured a property in 48 hours.... read full review
Great service throughout the sales progress. Exchanged and completed in less than 10 weeks.
Very informative mortgage broker. Not only manged to get me more money but reduced my monthly repayment interest.
Highly recommended... read full review
“Excellent service. Russell & his team worked ......”
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5 Star Review
Sep 29,2020
Russell
By:
'Len'
Sep 29,2020
Branch: Totton, 7a Salisbury Road
Services: Sales (as a Vendor)
Sold price: £415000 Would you recommend?: Yes
Postcode: SO40
Branch: Totton, 7a Salisbury Road
Sales (as a Vendor)
Sold price: £415000 Postcode: SO40
0people found this helpful
Excellent service. Russell & his team worked hard on our behalf to secure a genuine buyer at a better price than expected.
Whilst we knew Austin & Wyatt were well established Russell Crook had been highly recommended by both a neighbour and relative .
We couldnt believe a ... read full review
Incredibly unprofessional and the manager appears only interested in short term commissions and interestingly named Crook. Please avoid this Agency at all costs.
.... read full review
Natasha's call out of blue one wet afternoon was the sunshine we needed. We had spent two months on the market with Purple Bricks which needless to say did not bring us many viewings and especially none that were in a position to proceed with ... read full review
“I've rented a beautiful thatched cottage in t......”
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5 Star Review
Jul 07,2020
Richard
By:
'Jeff'
Jul 07,2020
Branch: Lyndhurst, 37 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1400 Would you recommend?: Yes
Postcode: SO43
Branch: Lyndhurst, 37 High Street
Lettings (as a Tenant)
Rent PCM: £1400 Postcode: SO43
0people found this helpful
I've rented a beautiful thatched cottage in the New Forest and found Austin and Wyatt very helpful. Richard showed me round and was very accommodating. I would definitely recommend them... read full review
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