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    Kate Daugharty
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    Tina Watkin
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    Steven Gaitt
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    Kelly Rix
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    Graham Jones
No description available.
Atlantis Estates Ltd.

23/24 Market Place Reading
Berkshire
RG1 2DE

0800 612 1515

Jan 10,2014
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By:
Jan 10,2014
3 people found
this helpful
As a tenant, AVOID ! As a landlord - GREAT - don\'t have to maintain your property at all, and can keep your entire deposit for your rotting property no matter how clean the house is! Takes up to 3 months for maintenance to commence - will only budge if you call social services; Awful untrustworthy technicians outsourced to come into my private home! No inventory provided when moving in, although they argue that I do have one; Refuse to explain the exiting process so that we can do the be...
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What agent could do to change your mind?
Think about your tenant as a customer throughout their tenancy and not just at the beginning -
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By: hacked off
Mar 12, 2014
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This sounds suspiciously like the property we have moved into (in RG4)- we have been here 6 weeks and the non-usable bathroom is still in the same condition - many other issues have surfaced since we moved in(none of which were disclosed, either by the agent or the landlord). The original complainant is being overly generous in awarding 1 star for service(or could that be that there is no option to give a zero star rating!)....
Oct 07,2013
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Oct 07,2013
2 people found
this helpful
In 2011 (apologies, I have only just discovered this website), my partner and I were looking to rent our first property together. We found a very nice flat situated centrally in Reading. We booked in a viewing with an Atlantis agent (Matthew L\'estrange) who was very keen to help us and answer any questions during the viewing. We had a number of concerns as own a cat and were aware some landlords aren\'t keen on pets. Matthew confirmed that the previous tenant had a cat and it would be fin...
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What agent could do to change your mind?
As you will be able to determine from the detail I have given about my experience with this agent, the improvements could be made by not lying to the customers and a clear and concise method of communication to both tennants and landlords. Pay more care and attention to the customer and apologise when things do go wrong.
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Mar 26,2013
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Mar 26,2013
1 people found
this helpful
After having some truly terrible experiences with managing agents over the years I can honestly say that my experience with Atlantis has been wonderful. Professional, efficient, helpful and courteous amongst other qualities. I\'m leaving for the Summer this week and I am completely confident in their ability to manage in both my tenant\'s and my own best interests in my absence. I would recommend the team at Atlantis to anyone experiencing difficulties with their managing agents....
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Mar 26,2013
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Mar 26,2013
0 people found
this helpful
I take great pleasure in writing this review on behalf of Graham Jones and Atlantis. I live far away and use Atlantis for the management of my property. When my tenant supplied his notice to leave, there was precisely a two day gap before I had a phone call saying that new tenants had been found who could move in straight away. I have always had constant communication and always kept abreast of anything of note. Well done to Graham and team, it\'s a pleasure dealing with you all....
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Mar 25,2013
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Mar 25,2013
0 people found
this helpful
I visited the Atlantis agency after letting with another estate agent for the past two years who I had nothing but trouble with, so I was very scepitical about what sort of service they could offer. I really was at my wits end with bloody estate agents. I dealt with Robert who did the viewing with me on the above property and was thoroughly impressed by his whole demeanor, so much so that I Iet the house on the spot. He dealt with me with courtesy, knowledge and a smile, worlds apart from th...
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Mar 25,2013
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Mar 25,2013
1 people found
this helpful
Good, competent management. Quick replies to any concerns and appropriate escalation when requested. A breath of fresh air after the utter shower that was our last managing agent who shall remain nameless on this page, but not on theirs. Keep it up....
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Mar 19,2013
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Mar 19,2013
1 people found
this helpful
We have used Atlantis to initially rent my property and then subsequently manage the property as well as the building. On both counts I found them to be highly professional, courteous and quick to respond. I would have no hesitation in recommending them to either rent or manage your property. Thanks. Sean...
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Mar 19,2013
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Mar 19,2013
1 people found
this helpful
In my experience I\'ve found that dealing with managing agents can be a needlessly stressful experience. However I\'m happy to say that my experiences with Atlantis Estates and particularly Graham Jones has been a pleasure, having been kept completely up to date with the considerable developments on the site whilst overseas, always confident that he was taking care of my interests. Keep up the good work....
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Mar 19,2013
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Mar 19,2013
1 people found
this helpful
Very helpful agent. Numerous problems with my property when I moved in and all were resolved in a timely manner. I hope this service continues....
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Mar 19,2013
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Mar 19,2013
1 people found
this helpful
All e-mails and correspondance were replied to promptly, obtaining RTM was achieved efficiently and promptly (to our surprise). I would recommend Atlantis Estates to anybody wanting to look into taking over the management of their block....
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Mar 18,2013
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Mar 18,2013
1 people found
this helpful
Myself and the other leaseholders successfully took over the RTM of our apartment block after a bad experience with our previous agent. We eventually signed Atlantis as our managing agents and they have been nothing short of excellent.Nothing is too much trouble for them and they\'ve managed to keep the service charge to around the same as before, with a markedly improved service. I would recommend Atlantis for anyone currently looking for a change in their different managing agents....
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Oct 10,2012
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Oct 10,2012
3 people found
this helpful
Three years ago our RTM Company took over control from a highly resistant, litigious and obstructive freeholder. The best decision we made was to appoint Atlantis as our managing agents. They drew up a a six year plan with annual budgets and enabled us to keep costs under control while improving services and refurbishing. We communicate directly with relevant personnel, including the director, by phone and email and always get prompt replies and action. When staff have changed, the transfer ha...
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Oct 01,2012
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Oct 01,2012
24 people found
this helpful
I had the misfortune of renting from Atlantis. I should have realised there would be strife when 1 week before I was due to move in I was told flatly that, despite putting down a deposit, I could not move in for another 2 weeks because the current tenants hadn\'t moved out yet. Naturally Atlantis\' lengthy list of charges, which you have to agree to on putting down a deposit, are very financially punative if the tenant breaks their side of the arrangement. I then moved into an allegedly furni...
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Aug 28,2012
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Aug 28,2012
2 people found
this helpful
Wendy has gone above and beyond her call of duty and she always has a pleasant manner, thanks for getting our block back into a reasonable condition and keep up the great work....
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Jun 20,2012
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Jun 20,2012
3 people found
this helpful
We took over the RTM of our small block of flats as our previous managing agent Mainstay were awful. They didn\'t know what they were managing and our services charges were in the region of 1500 pounds sterling per annum. We successfully took over the RTM and appointed Atlantis as our Managing Agents in March 2010. Atlantis have been excellent, they have helped us keep the service charges down to an average of 500 per apartment, they oversee all invoices and make sure we are not being overcha...
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Jun 18,2012
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Jun 18,2012
3 people found
this helpful
All queries dealt with promply, in detail and without fuss - excactly what is asked for and nothing less. Contract issue, renewals, liaising with tenants, repair orders....
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Jun 14,2012
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Jun 14,2012
4 people found
this helpful
Atlantis Estates has been managing our block of flats for about two years. The previous management company proved to be useless, so it was nice to come across a company that cares and finds the time to see things through. Tina has proven to be particularly efficient and quick at replying to our emails. Steven, our building manager, has also made significant improvements to the way the building is managed bringing it back to a good standard. Thank you both and thanks for the rest of the...
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Jun 13,2012
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Jun 13,2012
4 people found
this helpful
I have found Atlantis Estates to be a proactive and effective management company that can be relied upon to provide an excellent service. In particular, Tina Watkin has dealt with my many queries and requests in a highly professional, business-like but personal manner and is always quick to respond.......nothing seems too much trouble for her. Our Property Manager, Kelly Rix, has also impressed with her attention to detail and thoroughness. The relationship with Atlantis Estates to date has b...
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Apr 08,2012
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Apr 08,2012
12 people found
this helpful
The service is mediocre at best and the charges exorbitant. They send out the invoices for service charges at variable times between Jan-Mar so you are never sure when to pay. In spite of having my e-mail and telephone number, they found it best to write me a letter advising a surcharge of £30 for late payment by one week. Greedy people....
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By: Andrew Strong
Apr 10, 2012
View all comments (1)
Dear FM, Thank you for your message. I am very sorry to hear that you are unhappy with our service. I am not sure if we have ever spoken directly, however, please do contact me directly so that we can resolve this matter. Alternatively, if you would prefer not to I would confirm that the majority of our instructions are from resident management companies (i.e. the leaseholders themselves) and as such this is likely to be the case in your instance. You may wish to contact the Directors of ....
Feb 21,2012
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By:
Feb 21,2012
5 people found
this helpful
Andrew Strong dealt with obtaining the Right To Manage of our properties very efficiently and at a very reasonable cost. He certainly knows the RTM process very thoroughly. All e-mails were replied to promptly. I would recommend Atlantis Estates to anybody wanting to take over the management of their block....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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From Landlords From Tenants From Vendors From Buyers Other
2 0 1 3 0 0 0 0 13 1
Kate Daugharty - upload your photo Kate Daugharty
1 reviews

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Tina Watkin - upload your photo Tina Watkin
4 reviews

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Steven Gaitt - upload your photo Steven Gaitt
1 reviews

About Steven No description set View full profile
Kelly Rix - upload your photo Kelly Rix
2 reviews

About Kelly No description set View full profile
Graham Jones - upload your photo Graham Jones
3 reviews

About Graham No description set View full profile

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