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    Lois Howard
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    STEPHANIE HAZLEY
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    Roxanne Jordan
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    Elisa Young
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    Chris Bailey
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    Clare Bellman
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    Elliott Lester
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    Matthew Knight
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    Charlie Johnson
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    Jack Merchant
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Aston Mead

66 High Street Walton On Thames
Surrey
KT12 1BU

01932 242442

Mar 08,2015
Minithumbup
By:
Mar 08,2015
2 people found
this helpful
Charlie Johnson found me tenant in 3 weeks. They work hard to find tenants. He is polite, patient and smart. Will definitely use again.Very good....
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Comment on agent fees
FAIR
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Feb 15,2015
Minithumbdown
By:
Feb 15,2015
2 people found
this helpful
Like a previous reviewer said, I'm also not sure where to begin with Aston Mead! I am a tenant with whom the property I was renting was being let by Rochills Estate Agents who were always courteous, lovely and professional. In comparison Aston Mead were shocking! They literally elbowed their way into allowing the landlord to advertise with them by telling him they had a tenant who wanted to rent the property for 3 years without anyone even viewing it! They then arranged to come round and phot...
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What agent could do to change your mind?
They could change their entire attitude and practices, learn to respect customers privacy and requests and adhere to the law!
Was this helpful? Yes
By: Mandy
Feb 24, 2015
View all comments (2)
No YOU didn't deal with is matter at all did you Mr Hesse, nor did any of the other directors I emailed. I'm not at all surprised the landlord is happy with your service, it wasn't his home you invaded illegally was it?!....
Jan 29,2015
Minithumbup
By:
Jan 29,2015
1 people found
this helpful
Aston Mead have been an absolute pleasure to deal with, very professional and showed huge local knowledge from the very start, after only 3 days of marketing they found a corporate let for my property. I cannot recommend Charlie Johnson, Jack Merchant and Rebecca Percival highly enough. A class act....
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Jan 28,2015
Minithumbdown
By:
Jan 28,2015
1 people found
this helpful
Aston Mead - What do I begin ? Ok they have a flash office with flash staff - However the tricks they play are unbelievable . Furthermore their administration is handled from a bucket shop in Chertsey. Who send in contractors and charge the landlords for their mistakes . The procedures are horrendous and there are always hidden extras. We were constantly chasing them with no response. We made countless phone calls and we have still have no response to our complaints and are still in the dark...
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What agent could do to change your mind?
Not to lie Not to make up potential tenants To have responded to my complaints To declare the hidden extras
Comment on agent fees
cheap but cost me a lot more in lost business and lost time -
Was this helpful? Yes
By: Kevin Peel
Jan 29, 2015
View all comments (1)
We are sorry to read your feedback however on checking our database we have been unable to locate any properties listed under your name therefore we would be very grateful if you could contact Kevin Peel, Sales & Lettings Director, on 01932 901115 to discuss this in further detail.....
Jan 07,2013
Minithumbup
By:
Jan 07,2013
0 people found
this helpful
We have nothing but praise to give Walton Aston Mead. They phoned when they said they would, kept us up to date with what was happening and as it was the first time we have rented out a property, advised us on what to do. I will definately use the again....
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Dec 10,2012
Minithumbup
By:
Dec 10,2012
0 people found
this helpful
Bought my property from them in Walton. Very transparant in pros and cons of property and helped greatly by communicating with buyer during conveyance. Very good service, always available on the phone. Didn\'t feel like they were working for the buyer but towards a happy outcome for both parties. Also as we have our own financial advisor they did not push us to use their services as other estate agents have done making us feel pressured and they got a couple of solicitor qoutes for us, although ...
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Nov 10,2012
Minithumbup
By:
Nov 10,2012
0 people found
this helpful
I initially contacted thee agents based in the town centre based on who I perceived to be the most proactive. All were very polished at the valuation stage but of the three I chose Aston Mead because not only did they discuss a marketing strategy with me, but the depth of information and the quality of their property particulars including some very nice photography left me with a feeling that this was a company who cared about their clients property. Their valuation, although not the highest wa...
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Aug 02,2012
Minithumbup
By:
Aug 02,2012
0 people found
this helpful
I found Aston Mead to be very customer focused and reassuring that all options were considered to maximise the best value from the property I was selling on my aunts behalf. Despite the first buyer pulling out at the last minute Elliott Lester pulled out all the stops to find an alternative buyer, which he achieved within a week and at a higher offer. I would high recommend Aston Mead to any potential buyer or seller in the area....
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Jul 24,2012
Minithumbup
By:
Jul 24,2012
0 people found
this helpful
This agent has been managing our property for nearly nine years and, in general, we have had a very good relationship with them. We live 7,000 miles away from Walton-on-Thames and so have to rely on the agent to manage the property in our absence. They have done this to our satisfaction and also the tenants\' satisfaction and to prove it, we have only had one set of tenants throughout the nine year period. Of course, some personnel are better than others, but we want to say that the two people, ...
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Jul 19,2012
Minithumbup
By:
Jul 19,2012
0 people found
this helpful
Aston Mead and Elisa Young manage 25 properties for me and handle all aspects of management and tenant issue to a high standard. We have worked together for 10 years and I can highly recommend them RM...
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Nov 11,2011
Minithumbup
By:
Nov 11,2011
2 people found
this helpful
I'm very surprised to see the negative reviews of Aston Mead below as my experience of using them has been excellent - so much so that I have now used them for the third time to sell my property. I have used them to sell before and also rented a property through them a couple of years back. I have always found their staff to be polite, diligent and friendly, and on more than one occasion have staff gone the 'extra mile' for me. It seems to me that the agent is very forward thinking and I...
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Oct 26,2011
Minithumbdown
By:
Oct 26,2011
1 people found
this helpful
This is the SECOND occasion when a male member of staff "James" has called us from 01932 260589, Aston Mead Walton-on-Thames, pretending to be from "RELOCATION SOLUTIONS" and making appointments to view our properties currently on the market for rental. "James" asks for an exact address, presumably to tout our properties, but has no intention of turning up and wasting our precious staff time. This tactic suggests they must be desperate for properties and that the...
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Apr 25,2010
Minithumbdown
By:
Apr 25,2010
0 people found
this helpful
We tried to buy a house that was being sold by Aston Mead and the level of communication was appalling. I had to constantly ring for updates, was given assurances and deadlines and never heard back - it was entirely one way. After not getting a clear response for 5 weeks, we found the house has sold, and we were never informed. Terrible customer service....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £600,000
  • Max: £600,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 2 0 1 3 0 1 0 0 1
Lois Howard - upload your photo Lois Howard
11 reviews

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STEPHANIE HAZLEY - no image available STEPHANIE HAZLEY
Property Manager
8 reviews

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Roxanne Jordan - upload your photo Roxanne Jordan
4 reviews

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Elisa Young - upload your photo Elisa Young
5 reviews

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Chris Bailey - upload your photo Chris Bailey
1 reviews

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Clare Bellman - upload your photo Clare Bellman
4 reviews

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Elliott Lester - upload your photo Elliott Lester
1 reviews

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Matthew Knight - upload your photo Matthew Knight
1 reviews

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Charlie Johnson - upload your photo Charlie Johnson
3 reviews

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Jack Merchant - upload your photo Jack Merchant
1 reviews

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