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    Gill cobb
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Ashton Burkinshaw

119B High Street Tonbridge
Kent
TN9 1DL

01732 422003

Jul 28,2016
Minithumbdown
By:
Jul 28,2016
1 people found
this helpful
2.5 years of renting hell. Every single issue I reported was either address late of the very minimal of effort was made to rectify something. They make you feel like a second class citizen with their poor people communication skills. A garage up & over door that would be repaired BEFORE I moved in, took TWO YEARS to get fixed. Fencing at the back was needed when land behind was cleared leaving us fully exposed and insecure, they fitted a 2.5' picket fence! A joke or what? And h...
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What agent could do to change your mind?
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Comment on agent fees
Another one that's charging a ‚£50 admin fee for handling return of a deposit. What the hell? Hidden charges, hidden as it's in amongst hundreds of t's and c's in very small print.
Was this helpful? Yes
Jul 07,2016
Minithumbdown
By:
Jul 07,2016
4 people found
this helpful
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it easier to deal directly with the tenants to ensure things got done. In fairness, the company does provide a reasonable service in respect of the paperwork (contracting, inventory) although it's expensive co...
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What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Comment on agent fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
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Nov 07,2014
Minithumbdown
By:
Nov 07,2014
2 people found
this helpful
Don't deal with these people. I was left with my child waiting outside a property to view it they didn't show up, when I rang them they said there had been a mistake but didn't apologise. They never responded to my emails and staff were rude and unhelpful plus they charge extortionate rates...
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Oct 09,2014
Minithumbdown
By:
Oct 09,2014
2 people found
this helpful
This agency is absolutely dire. They have clearly not heard of the concept of customer service. They will deliberately not respond to communications and are extremely rude when any request for action is made of them. The overall atitude is one of lazy incompetence and general apathy. I have had the misfortune to rent through them and have wasted many hours of my time chasing them for things and generally doing their job for them. On top of this their staff are unprofessional and never pro-active...
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Feb 20,2014
Minithumbdown
By:
Feb 20,2014
4 people found
this helpful
Where should I start. These people are really nice until they get your money then they get rude and dishonest. I was told that th landlord would paint before we moved in and this wad a lie, interesting this was the same lie I heard them tell the other prospective tenants they brought round for viewings. They still handed us the keys without having received the gas safety certificate and we had to go and sit in their office and refuse to leave until they gave us one. The house we rented was i...
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What agent could do to change your mind?
Be polite and professional. Stop lying. Follow through. Know the properties on their books, say it is a let only not managed before they take your money.
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Sep 12,2013
Minithumbdown
By:
Sep 12,2013
4 people found
this helpful
Shocking....no customer service skills, rude, un professional and obnoxious. This women should not be a manager let alone one for a retail business....
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  • Block Management
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  • Conveyancing
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