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Ashley Charles Estate Agents

46 London Street Reading
Berkshire
RG1 4SQ

01189 596 744
Jun 19,2017
Minithumbdown
AJ
By: 'Natasha D'
Jun 19,2017
1 people found
this helpful
Single handedly the worst agent I have ever come across, I work in a lettings agency myself and the amount of laws they break is just completely outrageous. They changed my deposit scheme midway from TDS to MyDepsoits, without even telling me or producing me a new contract or providing me with my certificate from the deposit scheme. They tried charging me for re-inspections for having a tiny bit of limescale on the taps, I refused to pay this on multiple occassions and they did eventually stop a...
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Comment on agent fees
The agent fees are not that bad at £350 when some charge £600+ but still for the service they offer that money is too much
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May 25,2017
Minithumbdown
AJ
By: '98WhitleyStreet'
May 25,2017
2 people found
this helpful
Ashley Charles has been SHUT DOWN by Trading Standard. The business was run by a disgusting bully, friendly when you first look at the property, then as soon as you move in the hell starts. Threatening re-inspection fees because clean dishes that had been left on the draining board were out. Because washing had been left to dry on a clothes horse. The roof leaked, causing mould and damage to personal property, took months to fix. An industrial dehumidifier was hired at OUR expense simply to make...
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By: 98whitley
Jul 22, 2017
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They have. I (and many others) gave a statement to Trading Standards following my court case. I received an email from someone who used to clean on behalf of AC informing me of this. ...
May 15,2017
Minithumbdown
AJ
Becky in maintenance
By: 'mavetherave'
May 15,2017
1 people found
this helpful
DO NOT GO THROUGH ASHLEY CHARLES. Please be aware they are out to scam and make your life a misery. The company owner ‘AJ' is just a bully and needs to be reported. It has been a year since I last rented with them and I am still awaiting my deposit. The house was spotless and could not be faulted upon leaving however I was soon accused of damage and cleaning costs that were simply not real/ needed. A threatening letter was sent stating I would be charged because I hadn't used their recomme...
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Comment on agent fees
Bad - nearly got charged twice for guarantor fees had I not picked them up on it.
Was this helpful? Yes
By: Renters
May 16, 2017
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Hi we recently left from a property that AJ owned. He only gave me back half of my deposit with deducted agency check out fees, administration fees and cleaning fees. He gave half of it back without agreeing it to me.... Did you get anything back? really annoying as mine is now released from the deposit scheme or they were that dodgy that it never was in a deposit scheme?! ...
Apr 11,2017
Minithumbdown
By: 'totally shocking'
Apr 11,2017
0 people found
this helpful
i have never come across such a rude man as AJ totally abusive and will not give back deposit after house was handed back in same if not better condition lets see this bully face to face and see what happens do not rent from these people as they are only there to bleed you dry...
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Comment on agent fees
bad
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By: Pete
Apr 12, 2017
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Don't hold your breath been trying to do the same. I heard they have shut down as of 31 March ...
Feb 06,2017
Minithumbdown
By: 'Disgusted'
Feb 06,2017
1 people found
this helpful
Worst estate agent in Reading. Monthly inspections are intrusive, AJ is rude and controlling, and they will screw you out of every penny. We were once charged for a return inspection visit after there was dust on our bin- a bin that we own! Avoid giving them your business....
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Comment on agent fees
Atrocious. Their mothers ought to be ashamed of them.
Was this helpful? Yes
Sep 23,2014
Minithumbdown
By: 'Vineet Panicker'
Sep 23,2014
0 people found
this helpful
We have had terrible experience the fact that the agent/director of the property management firm has been expremely rude and impolite to us. He has shown disrespect in the emails and inspection reviews. He has been unfair to us recently while we were away for emergency holidays due to my wife's visa appointment we had to leave our house suddenly and with a baby we left our garbage inside and a big issue was made while the property was inspected when we were not present. A bedroom window that bro...
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What agent could do to change your mind?
Firstly, improve their communication and lack of respect shown Cater to emergency need like a broken dishwasher
Attached Files
Comment on agent fees
Too much money spent on the agency fees, property contract renewal admin fees. And after all this the agent behaves in an insane way!
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
17% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



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3 reviews

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1 reviews

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