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    Hilary Wilson
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    AJ Hettiaratchy
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Ashley Charles Estate Agents

The Lodge 72 Edinburgh Road Reading
Berkshire
RG30 2UB

0845 056 0268

Nov 22,2014
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Nov 22,2014
3 people found
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After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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Mar 20,2014
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Mar 20,2014
0 people found
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me. The core issue has always been around inspections, which happen quarterly without fail despite me being a long term tenant at the property. They have treated me like a second rate citizen from the day I moved in, making completely unreasonable demands during inspections such as \'don\'t leave clothes out (neatly folded I might add) in...
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By: A.J
Mar 27, 2014
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Please see below comments from the landlord re this issue Hi Robert, I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house. Having seen the pictures there was nothing there that made me believe that AJ ....
Jan 28,2014
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Jan 28,2014
1 people found
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Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The boiler broke down in the death of winter and we had no heating or hot water for 4 days!!! Before they got it fixed and then tried to blame it on us and wanted us to pay the repair bill. Luckily we had family near by so we could wash and...
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Oct 08,2013
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Oct 08,2013
1 people found
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Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple job! They have needlessly caused alot of upset and stress. I wouldnt recomend them to landlord of tenant. AJ\'s comments on this forum show a low grasp of reality and that he is not learning. Glad to have left them long behind....
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May 11,2013
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May 11,2013
1 people found
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Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective tenants, not hard! As a landlord I would be very disappointed to hear this if I had asked them to market my property. The inspections are not so bad. Except one time AJ came into the property despite me telling him over the entry phone that I would...
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Apr 23,2013
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Apr 23,2013
1 people found
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Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at the end of the tenancy, but got back approximately 50% after we went through arbitration. AVOID if possible....
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Apr 11,2013
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Apr 11,2013
1 people found
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Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn\'t washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection is actually for), through failing to fix broken items to finally attempting to justify giving us only £16 of our deposit back - we went to adjudication and got £620 (we probably could have had more but we didn\'t challenge...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.
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Jan 28,2013
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Jan 28,2013
0 people found
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One of the worst estate agents I have ever had the misfortune to deal with. Useless at maintaining a property - we had to carry out all works ourself. Intrusive inspections with ridiculous standards (they expect the property to be in better order than when we moved in). And don\'t expect to have any of your deposit returned without a fight....
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By: Unhappy customer
Mar 20, 2014
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I too can vouch for the outrageous inspection standards and slow response on maintenance issues.....
Apr 19,2012
Minithumbdown
By:
Apr 19,2012
2 people found
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day of signing contracts came, he assured us all work was completed. Having got to the house nothing had been done. The house was filthy and the check in agent ignored all points we asked to be included, sk...
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By: Drew
Jun 28, 2012
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This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Hilary Wilson - upload your photo Hilary Wilson
1 reviews

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AJ Hettiaratchy - upload your photo AJ Hettiaratchy
1 reviews

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