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Ashley Adams

Capital House Pride Place, Pride Park Derby
Derbyshire
DE24 8QR

01332 200700

Nov 10,2011
Minithumbdown
By:
Nov 10,2011
1 people found
this helpful
We arranged to view a property with them at 10.45am, that time being arranged as we were viewing other properties before that, they left a message on our house phone at 10.02am to say we could no longer view it. Poor customer service. wasted our time would have thought if they wanted our custom in future they could have called first thing or met us out of courtesy!!!!...
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Was this helpful? Yes
By: Branch Manager
Jun 20, 2012
View all comments (1)
I apologise for the delayed response and also that you were dis-satisfied with our service. Please be assured that we aim to meet all our customers needs, but unfortunately in this instance we were unable to carry out the viewing as an application had been received prior to the viewing and in the interests of fairness, all our property applications are based on a first-come first-served basis. Unfortunately the application would of come in on the morning of your viewing and the time we contacted....
Aug 16,2011
Minithumbdown
By:
Aug 16,2011
0 people found
this helpful
Absolutley terrible, made an appointment to view a house that we were extremley interested in buying. We had spoken with the estate agent guy called Dominic, over a two day period. He didnt bother to turn up, after ringing three times asking where on earth he was, the guy turned round and said it doesnt look like he was coming. No phone call or nothing, it has put us off buying the house from them now. We had stood thee for 45 minutes waiting. We asked if someone could come down now to see us, n...
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What agent could do to change your mind?
Turned up, gave better customer service and as they had not turned up they could have made more of an effort to ensure we had another appointment
Was this helpful? Yes
Jun 19,2011
Minithumbdown
By:
Jun 19,2011
0 people found
this helpful
Do not trust Ashley Adams with your house keys, they LOST ours. A state agent who could not look properly into their clients house keys. They don\\\'t even know it not until the house viewing began when they could not produce our keys. It took weeks and tons of calls from us, finally we talked to the manager who have no idea what is going on. They do not understand the STRESS they put us through not knowing who would open our door in the middle of the night! RUBBISH !!!...
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May 06,2009
Minithumbdown
By:
May 06,2009
0 people found
this helpful
They were only interested in making sale and on talking to the buyer of our house they seemed to have been told lies and half truths to get them to buy. It would appear we lost out on the best deal becuase Ashley Adams were so desperate to sell....and were working on behalf of the buyer and not us who were actually paying the fee!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Awards won by Ashley Adams, Derby DE24 8QR

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