Liverpool, L1
4.7/5, 164 reviews
92% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
90% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. A team of quick thinkers and good listeners also did a rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made.
Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend Properties | Built on Higher Standards

Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 90% £450 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 144 12 0 0 0 0 4 1
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“Adam McComb was so helpful- absolutely nothin......”

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Jun 18,2021
Minithumbup
By: 'AO'
Jun 18,2021
0 people found
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Adam McComb was so helpful- absolutely nothing was too much to ask! I won't hesitate to use Ascend again if I should need! :)...
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“Good efficient agency helped me secure a yard......”

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Jun 15,2021
Minithumbup
Joseph McCorkindale
By: 'Davin'
Jun 15,2021
0 people found
this helpful
Good efficient agency helped me secure a yard in Liverpool quickly and held it for me until after the viewing. Joseph is a good rep....
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“Great experience Adam was amazing and very ef......”

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Jun 11,2021
Minithumbup
By: 'Kyle'
Jun 11,2021
0 people found
this helpful
Great experience Adam was amazing and very efficient in what he did for us to get our new home. Would highly recommend....
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“Joseph M. is a keeper!!!...”

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Jun 02,2021
Minithumbup
Joseph McCorkindale
By: 'ShaMal'
Jun 02,2021
0 people found
this helpful
I cannot commend Joseph M. enough. From my initial phone call, any negotiations, arrangement of viewings and my unreasonable requests he maintained professionalism and went above and beyond to assist! He maintained communication and kept me up to date throughout the process! Definitely employee of ...
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“It’s my first time to rent a house in UK. It......”

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Jun 01,2021
Minithumbup
Lucy Sexton
By: 'Rista Or'
Jun 01,2021
0 people found
this helpful
It’s my first time to rent a house in UK. It’s very nice to get the help from Lucy and Laura during the rental process....
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“Really friendly staff, the guy who sorted my ......”

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May 29,2021
Minithumbup
Joseph McCorkindale
By: 'Lakan'
May 29,2021
0 people found
this helpful
Really friendly staff, the guy who sorted my place out Joseph was brilliant and super quick at responding to me and happy he was there to guide me through the process . The whole process was so easy as I am moving out for the first ...
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“Very happy with experience so far Kyle was ......”

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May 27,2021
Minithumbup
Kyle Kelly
By: 'Katie Jones'
May 27,2021
0 people found
this helpful
Very happy with experience so far Kyle was always very helpful and quick to reply, things so far have been easy....
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“Quick and easy to talk to, very efficient wit......”

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May 27,2021
Minithumbup
By: 'Jonathan'
May 27,2021
0 people found
this helpful
Quick and easy to talk to, very efficient with information and communicated that information very quickly to. Was never left waiting or without a question unanswered....
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“Great agency...”

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May 24,2021
Minithumbup
By: 'Dorota'
May 24,2021
0 people found
this helpful
We are very happy with the services and surprised by how how smoothly they have been able to make the process. They use great communication and did everything right away and we are very grateful....
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“friendly and approachable and easy to communi......”

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May 20,2021
Minithumbup
Rachel
Rachel
By: 'tamara'
May 20,2021
0 people found
this helpful
friendly and approachable and easy to communicate with , response was fast and clear , and all questions were answered when asked...
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“Overall very happy with the service with from......”

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May 20,2021
Minithumbup
Rachel
By: 'Christine'
May 20,2021
0 people found
this helpful
Overall very happy with the service with from Rachel and Eleanor, Rachel and Mark at Ascend. Very happy with our new home....
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“Our agents made a stressful process easier for us!...”

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May 18,2021
Minithumbup
Joseph McCorkindale
Lucy Sexton
By: 'Maria'
May 18,2021
0 people found
this helpful
It was great to deal with both Joseph and Lucy to get our rented property and our referencing through quite quickly. We are very happy with the communication that we had with them. They made a stressful process easier for us. Thank you both!...
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“Very nice experience , very quick and aprupt ......”

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May 15,2021
Minithumbup
Rachel
By: 'wassim mousa'
May 15,2021
0 people found
this helpful
Very nice experience, very quick and abrupt replies, peace of mind during the whole moving process which can be very stressful...
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“Very Helpful...”

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May 05,2021
Minithumbdown
Rachel
By: 'Owen'
May 05,2021
0 people found
this helpful
Throughout the whole process I have been given clear and helpful information, this has made it so easy for me. I couldn't say a bad word about it, any question I have asked has been quickly responded to and in a helpful manner. Really please ...
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“It was a pleasure to secure my rental propert......”

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Apr 27,2021
Minithumbup
Joseph McCorkindale
By: 'Jade'
Apr 27,2021
0 people found
this helpful
It was a pleasure to secure my rental property with Ascend. The whole process was efficient and Joseph was a fantastic agent who was on hand to answer any and all questions I had. At a time when finding a property might feel like it ...
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“My experience...”

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Apr 25,2021
Minithumbup
Rachel
By: 'Carly H'
Apr 25,2021
0 people found
this helpful
From emailing regarding the property to completeing the application has been a smooth process. The team at the letting agents have been helpful and very professional. The online process is by far the best I've complete when I've applied for homes. Such an easy and ...
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“Had a great experience with Ascend. After I s......”

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Apr 23,2021
Minithumbup
Joseph McCorkindale
By: 'Molly'
Apr 23,2021
1 people found
this helpful
Had a great experience with Ascend. After I saw a property in a development I've had my eye on for a while now, Joseph helped me secure it quickly. I've had a nightmare with other estate agents being unresponsive and missed out on properties because ...
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“Joseph was a great help...”

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Apr 21,2021
Minithumbup
Joseph McCorkindale
By: 'Katie'
Apr 21,2021
0 people found
this helpful
Joseph was a great help with securing our first property. He was friendly and professional and made the process really simple. He communicated really quickly to answer any questions I had and we were able to secure the property within just a few hours. I ...
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“I have been looking for a home in a specific ......”

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Apr 15,2021
Minithumbup
Rachel
By: 'Katie'
Apr 15,2021
0 people found
this helpful
I have been looking for a home in a specific area which I have now found. Rachel has been so helpful with me and on hand to answer any questions or for any info I have needed....
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“Me and my wife thought that we are dealing wi......”

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Apr 14,2021
Minithumbdown
Eleanor Crockett
Joseph McCorkindale
By: 'Petronius Prowler'
Apr 14,2021
0 people found
this helpful
Me and my wife thought that we are dealing with a great serious agency Ascend, that they are basically the letting agency through which we are getting our new home and that they will be our landlord, that was wrong!In the end after about ...
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“Excellent customer service, and dealt with pr......”

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Apr 13,2021
Minithumbup
Rachel
Rachel
By: 'Julie'
Apr 13,2021
0 people found
this helpful
Excellent customer service, and dealt with promptly in a professional manner. Would like to thank Rachel and Eleanor for all their help and support throughout the process....
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“Thank you, Ascend Properties...”

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Apr 09,2021
Minithumbup
Joseph McCorkindale
By: 'Michael'
Apr 09,2021
0 people found
this helpful
Thank you, Ascend Properties. Joseph was very helpful in organising our tenancy. The property was well advertised and I was able to view the property promptly....
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“Absolutely top marks to Joseph McCorkindale a......”

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Apr 07,2021
Minithumbup
Joseph McCorkindale
By: 'Nathalia'
Apr 07,2021
0 people found
this helpful
Absolutely top marks to Joseph McCorkindale at Ascend Properties for being a complete star throughout all the processes of my house rent. The online details brought out the best of the property's features, he handled all the questions, was an excellent negotiator, and responded quickly ...
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“5 stars...”

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Mar 31,2021
Minithumbup
Joseph McCorkindale
By: 'Kylie'
Mar 31,2021
0 people found
this helpful
Applying to rent with ascend was very easy. Everything was explained to me with everything I need to know presented so I did not need to ask many questions. Joseph who was my 1st point of call during the application was super friendly and helpful. ...
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“Was rushed for time to get my application don......”

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Mar 17,2021
Minithumbup
Jessica
By: 'BO'
Mar 17,2021
0 people found
this helpful
Was rushed for time to get my application done, ascend were very helpful and very swift in helping me do so. Would recommend !...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

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Ascend Properties

Branch - Liverpool, L1