Ascend Properties - Liverpool, L1

4.6/5 rating 42 reviews
  • 73% valuation accuracy
  • 95% recommend
  • 79% fee satisfaction
  • Staff picture
    Matthew
  • Staff picture
    Adam
  • Staff picture
    Lora
  • Staff picture
    James
  • Staff picture
    Faye
  • Staff picture
    Mark
  • Staff picture
    Fiona
  • Staff picture
    Shelley
  • Staff picture
    Rebecca
  • Staff picture
    Jade
  • Staff picture
    Sandira
  • Staff picture
    Callum
  • Staff picture
    Tom
  • Staff picture
    William
No description for branch.
Ascend Properties

Unit 1A, Old Haymarket, 73-89 Victoria Street Liverpool
Merseyside
L1 6DE

0151 305 2577
Visit Website

Properties for Sale (39)
Properties to Rent (37)

“Above and Beyond!...”

Feb 01,2019
Minithumbup
By: 'Hannah W'
Feb 01,2019
0 people found
this helpful
Professional working relationship with Ascend. My main point of contact is Kyle. He has always been friendly and efficient, continually goes beyond the call of duty. Thank you!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient...”

Feb 01,2019
Minithumbup
By: 'MMR'
Feb 01,2019
0 people found
this helpful
Agent was on time and pleasant to speak with. He was also very good at being patient while I worked things out and offered solutions where needed....
read full review
Comment on agent fees
Fees are abit high.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing customer service...”

Jan 24,2019
Minithumbup
By: 'Chelsea'
Jan 24,2019
0 people found
this helpful
Kyle was very helpful and informative for the start, helped me through my application and was very friendly at my viewing....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly Experience...”

Dec 20,2018
Minithumbup
By: 'Natalia'
Dec 20,2018
0 people found
this helpful
I have had a friendly and warm experience with Kyle at Ascend Properties, who showed me around the first property which I promptly decided to move to. The lettings process can be stressful, especially as I was living in a different city to the property, ...
read full review
Comment on agent fees
I do think the agency application fee is high given that there are additional fees to incur on top.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good viewing and service...”

Dec 17,2018
Minithumbup
By: 'Yerassyl'
Dec 17,2018
0 people found
this helpful
I have just had viewing, and liked property. Stuff works fast and efficient. I am applying to the property and will move in soon. Application fee is quite expensive....
read full review
Comment on agent fees
Agent fees are quite expensive
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful...”

Dec 05,2018
Minithumbup
By: 'Beth'
Dec 05,2018
0 people found
this helpful
Was very friendly, polite and made us feel at ease with any questions we had. Would recommend to other people...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly Experience...”

Dec 04,2018
Minithumbup
By: 'Natalia'
Dec 04,2018
0 people found
this helpful
I had a friendly and warm experience with Kyle when viewing my property. The letting process can be stressful especially as I was living in a different city to the property, but Kyle was very informative....
read full review
Comment on agent fees
A little high given there are additional fees to incur
Comments (0) Report abuse Print review
Was this helpful? Yes

“Honestly diabolical - ignore the good reviews...”

Nov 07,2018
Minithumbdown
By: 'Stephen'
Nov 07,2018
22 people found
this helpful
Very friendly to myself and my partners face but no one in office ever knows what's going on and pass the book or are completely different via email. Repairs take weeks to complete even when rent was paid for the year within 6 months. Advised certain ...
read full review
Comment on agent fees
Terrible, charged £40 for an immigration check when both me and my partner hold British passports. Told it was a legal requirement, it is not.
Comments (2) Report abuse Print review
Was this helpful? Yes
By: Stephen
Nov 12, 2018
View all comments (2)
We are currently in dispute for our deposit and they are no longer responding to calls or emails ...

“application for Mrs Nadira Kachach...”

Nov 01,2018
Minithumbup
By: 'To Mr Kyle kelly'
Nov 01,2018
0 people found
this helpful
very good. help and consideration from Mr Kyle he was very helpful and he gave us all the informations which we need thanks so much....
read full review
Comment on agent fees
very good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall very pleased...”

Oct 01,2018
Minithumbup
By: 'Merseyside resident'
Oct 01,2018
0 people found
this helpful
Very happy with the service overall. Initial viewing of the property was helpful and thorough. Responses to queries have been prompt and clear throughout the process....
read full review
Comment on agent fees
Agent's fees appear to be standard for the area.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Sep 24,2018
Minithumbup
By: 'Bernadett'
Sep 24,2018
0 people found
this helpful
We were checking the property with Kyle and he was very helpful,straight and friendly. After we decided to rent a flat from this agent ,the procedure was smooth and easy.They have sent us everything what we needed to fill and sign, and they ...
read full review
Comment on agent fees
The fees are a bit high but I think it worth it if you find the perfect future home through this agent
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good service...”

Sep 18,2018
Minithumbup
By: 'Jessica P'
Sep 18,2018
0 people found
this helpful
I have had a good experience using this letting agency. Organising viewings was easy. The application process ran smooth and with them being quick to sort referencing and get the tenancy agreement to us. Would recommend....
read full review
Comment on agent fees
The fees are a little higher than for other letting agents I have used in the past.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service...”

Sep 08,2018
Minithumbup
By: 'Matt'
Sep 08,2018
0 people found
this helpful
Been arranging my property with Kyle today and his service has been excellent, very fast at responding to emails and has made the whole process as smooth as possible!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Quick, friendly and helpful...”

Sep 07,2018
Minithumbup
By: 'Jordan Foy'
Sep 07,2018
0 people found
this helpful
Kyle was super friendly through this process and patient with multiple phone calls thrown at him by myself. His negotiations with the landlord were quick and easy and made this process very smooth....
read full review
Comment on agent fees
I think the agent fees are a tiny bit too high, but it is what it is.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Not Bad price a bit high...”

Sep 07,2018
Minithumbup
By: 'Hadji26'
Sep 07,2018
0 people found
this helpful
A professional company but we felt that the application fee was very steep at £120 each. Staff were friendly however there were many times where we would call the office and there'd be nobody there to answer. Application process is good as its all online which ...
read full review
Comment on agent fees
More expensive than some Agents we've been with will have to find out if its worth it
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly staff...”

Sep 07,2018
Minithumbup
By: 'Jarrah'
Sep 07,2018
0 people found
this helpful
He was nice and friendly with me and he explained everything to me about the flat and the contract and the process until i get the keys...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst agents I have ever come across! Ignore the good reviews...”

Sep 06,2018
Minithumbdown
By: 'anonymous'
Sep 06,2018
36 people found
this helpful
Ascend mislead me into signing the contract on an untruthful basis and then they take no responsibility, all they do is tell you to contact anyone other than themselves as it's nothing to do with them. No maintenance issues are fixed. I was told 'can ...
read full review
Comment on agent fees
Terrible!
Comments (0) Report abuse Print review
Was this helpful? Yes

“Extremely helpful...”

Aug 15,2018
Minithumbup
By: 'Roch'
Aug 15,2018
0 people found
this helpful
Kyle was very courteous and extremely helpful during the viewing. He's clearly very passionate in his work and does it with great professionalism....
read full review
Comment on agent fees
Agent's fee very reasonable.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good experience...”

Aug 13,2018
Minithumbup
By: 'Wang'
Aug 13,2018
0 people found
this helpful
It is my first time to rent a flat in Ascend Properties. The experience is quite OK. The reply speed is acceptable....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Ascend...”

Aug 08,2018
Minithumbup
By: 'Evan O'Meara'
Aug 08,2018
0 people found
this helpful
Great service with a professional standard set throughout the board, Our agent did the best for us in every way possible, i would highly recommend using their professional company...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Miss...”

Aug 02,2018
Minithumbup
By: 'Barley'
Aug 02,2018
0 people found
this helpful
I hope I can get the same property details updated from Ascend staffs as I found from the Rightmove website....
read full review
Comment on agent fees
good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great experience...”

Jul 21,2018
Minithumbup
By: 'Sofia'
Jul 21,2018
0 people found
this helpful
Viewed a few flats with James and this is by far the best agency ive dealt with! Very professional and helpful!...
read full review
Comment on agent fees
Agent fees are reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and willing to help!...”

Jun 20,2018
Minithumbup
Staff profile picture
Fiona
By: 'Cory Cole'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
read full review
Comment on agent fees
Good, below the average and well worth it for the work they put in.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Jun 19,2018
Minithumbup
By: 'Dean Chilton'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Ascend Properties Review...”

Jun 15,2018
Minithumbup
By: 'Alex Naisbitt'
Jun 15,2018
0 people found
this helpful
Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible. Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
read full review
Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
Comments (0) Report abuse Print review
Was this helpful? Yes

“5 stars...”

Jun 07,2018
Minithumbup
By: 'Mohamed'
Jun 07,2018
0 people found
this helpful
It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way. I would like to thank her and give her a 5 stars rating...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great customer service...”

May 15,2018
Minithumbup
By: 'Devon'
May 15,2018
0 people found
this helpful
Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Always such fantastic service!...”

May 03,2018
Minithumbup
By: 'Zohra'
May 03,2018
0 people found
this helpful
I have rented through Ascend twice now and I believe they are unmatched for their customer service. We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently. ...
read full review
Comment on agent fees
The fees are reasonable and in line with what I expected.
Comments (0) Report abuse Print review
Was this helpful? Yes

“terrible agency...”

Apr 26,2018
Minithumbup
By: 'Lisa'
Apr 26,2018
36 people found
this helpful
I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
read full review
Comment on agent fees
unfriendly, rude agents expensive
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Adam Stephenson
May 02, 2018
View all comments (1)
We are unable to find any contact details under the name of Lisa on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks ...

“Review for James Smith...”

Apr 19,2018
Minithumbup
By: 'Rhonda Pritchard'
Apr 19,2018
0 people found
this helpful
I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes
Areas covered
  • L1
Advertise on
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 39 2 0 0 0 0 1 0

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 10:25 AM 21/06/2017 by Alexandra

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 00:00 - :00

More Links

.
As Seen On

Book FREE Valuation

Branch - Liverpool, L1

Branch logo

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram LinkedIn