Ascend Properties - Liverpool, L1

4.7/5 rating 20 reviews
  • 80% valuation accuracy
  • 100% recommend
  • 85% fee satisfaction
  • Staff picture
    Mark
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    Theo
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    Alexandra
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    James
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    Joe
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    Suzanne
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    Kyle
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    Fiona
No description for branch.
Ascend Properties

Unit 1A, Old Haymarket, 73-89 Victoria Street Liverpool
Merseyside
L1 6DE

0151 305 2577
www.ascendproperties.com/

Properties for Sale (41)
Properties to Rent (96)

“ Friendly and willing to help!... ”

Jun 20,2018
Minithumbup
By: 'Cory Cole'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
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“ Excellent service... ”

Jun 19,2018
Minithumbup
By: 'Dean Chilton'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
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“ Ascend Properties Review... ”

Jun 15,2018
Minithumbup
By: 'Alex Naisbitt'
Jun 15,2018
0 people found
this helpful
Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible. Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
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Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
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“ 5 stars... ”

Jun 07,2018
Minithumbup
By: 'Mohamed'
Jun 07,2018
0 people found
this helpful
It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way. I would like to thank her and give her a 5 stars rating...
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“ Great customer service... ”

May 15,2018
Minithumbup
By: 'Devon'
May 15,2018
0 people found
this helpful
Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
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“ Always such fantastic service!... ”

May 03,2018
Minithumbup
By: 'Zohra'
May 03,2018
0 people found
this helpful
I have rented through Ascend twice now and I believe they are unmatched for their customer service. We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently. ...
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Comment on agent fees
The fees are reasonable and in line with what I expected.
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“ terrible agency... ”

Apr 26,2018
Minithumbup
By: 'Lisa'
Apr 26,2018
0 people found
this helpful
I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
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Comment on agent fees
unfriendly, rude agents expensive
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By: Adam Stephenson
May 02, 2018
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We are unable to find any contact details under the name of Lisa on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks ...

“ Review for James Smith... ”

Apr 19,2018
Minithumbup
By: 'Rhonda Pritchard'
Apr 19,2018
0 people found
this helpful
I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
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Comment on agent fees
Good
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“ Smooth & Quick Application Process... ”

Apr 19,2018
Minithumbup
By: 'F. Jordan'
Apr 19,2018
0 people found
this helpful
The whole process with Ascend has been fantastic, from the viewing to the application. The property viewing was arranged quickly and James gave me all of the information about fee's and processes were discussed with me at the end of the viewing. Alex in ...
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Comment on agent fees
Slightly above average but worth it from a customer service perspective.
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“ Quick response and excelent viewing... ”

Mar 28,2018
Minithumbup
By: 'Javier Serrano'
Mar 28,2018
0 people found
this helpful
My friend and I arrived ten minutes earlier to our meating, and he was already there. We have booked only one viewing, but he showed us the two properties they had in the building because he tought we would be interested in viewing both and ...
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“ Good experience... ”

Mar 20,2018
Minithumbup
By: 'Previous tenant'
Mar 20,2018
0 people found
this helpful
We received prompt, fast and reliable service from Ascend and its staff both in Liverpool and Manchester. In addition our landlord was understanding and provided us with necessary repairs....
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Feb 06,2018
Minithumbup
By: 'Courtney'
Feb 06,2018
0 people found
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James was such a great help couldn't thank him enough helped me out so quick An got me in my place fast...
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Jan 11,2018
Minithumbup
By: 'John Mc'
Jan 11,2018
0 people found
this helpful
Ascend have been very professional in how they have dealt with me as a tenant from the get-go. They were very thorough with frequent & open lines of communication. From Becka in the Manchester branch who handled my application through to the team at the ...
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Comment on agent fees
The agent's fees are slightly more expensive than others I have seen but they were far more thorough than I had experienced before, which was very reassuring & worth paying a little bit extra
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Nov 22,2017
Minithumbup
By: 'emmahenry89'
Nov 22,2017
0 people found
this helpful
James went above and beyond to ensure moving flat was a fast,smooth running process for me. His customer service was second to none and his communication on the progress made me feel at ease....
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N/A
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Jul 20,2017
Minithumbup
By: 'Lisa caton'
Jul 20,2017
0 people found
this helpful
They were all very helpful with my application formby new place at the Liverpool branch Suzanne and joe were also very helpful many thanks to you both...
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Comment on agent fees
Very good
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Jul 17,2017
Minithumbup
By: 'Isha'
Jul 17,2017
0 people found
this helpful
Excellent service with a good knowledge of the property. They remembered who I was and it was reassuring to know they had everything in hand. They answered all my queries with patience....
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Comment on agent fees
The fee was reasonable and the service provided was excellent.
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Jul 14,2017
Minithumbup
By: 'Mark'
Jul 14,2017
0 people found
this helpful
Very helpful when showing us around the property and were able to answer any questions we had, providing quick correspondence via email/phone....
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Jul 13,2017
Minithumbup
By: 'Ralex'
Jul 13,2017
0 people found
this helpful
The staff showing us around were extremely helpful and there to answer all queries, which made signing up that bit less daunting....
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Jul 12,2017
Minithumbup
By: 'Jennifer'
Jul 12,2017
0 people found
this helpful
Great company, so helpful - especially to those who are new to the rental market! They are always available for phone calls regarding queries and have done everything possibly to help me out during the process of finding a property!...
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Comment on agent fees
Agent fees quite expensive
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Jul 11,2017
Minithumbup
By: 'Matt and Chloe'
Jul 11,2017
0 people found
this helpful
James was really good with us, very professional and on time (in fact early!) to our viewing. He made everything clear and was positive and proactive in trying to get us the quick move we wanted. Ascend have been very good thus far and have ...
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Comment on agent fees
Fees are on the higher side compared to other local agents, but then the service has been much better than other agents too.
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By: phil wood
Jul 12, 2017
View all comments (1)
Hi, Joe was really professional and answered any questions i asked him well and i felt he knew what he was doing 100% and was very comfortable with him. He was waiting for me on my arrival and was very pleasant. Overall i was very happy with my viewing and am now looking forward to moving in the property hopfully soon. ...
Areas covered
  • L1
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 20 0 0 0 0 0 0 0

Fees

No fees set.
Last updated at 10:25 AM 21/06/2017 by Alexandra

Complaints Procedure

No procedure set.
Last updated at 10:25 AM 21/06/2017 by Alexandra

Awards won by Ascend Properties, Liverpool L1 6DE

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:45 - 17:30
  • Tuesday: 08:45 - 17:30
  • Wednesday: 08:45 - 17:30
  • Thursday: 08:45 - 17:30
  • Friday: 08:45 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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