Liverpool, L1
4.7/5, 120 reviews
93% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
88% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. A team of quick thinkers and good listeners also did a rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made.
Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend Properties | Built on Higher Standards

Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 88% £450 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 105 9 0 0 0 0 3 0
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“Ascend have been amazing start to finish. All......”

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Oct 19,2020
Minithumbup
By: 'Neil Fenlon'
Oct 19,2020
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Ascend have been amazing start to finish. All of our questions and queries were dealt with straight away and the whole service was extremely friendly and professional. Couldn't recommend them enough....
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“Joseph was very helpful and pro-active in gui......”

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Oct 19,2020
Minithumbup
Joseph McCorkindale
By: 'Iulia Moisi'
Oct 19,2020
0 people found
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Joseph was very helpful and pro-active in guiding me throughout the first steps of the application process. He was prompt in sending the video, in sending and requesting updates, and was considerate to chase me up regarding the payment of the holding deposit, informing me ...
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“The service was great, very quick response, n......”

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Oct 15,2020
Minithumbup
By: 'Gary Callaghan'
Oct 15,2020
0 people found
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The service was great, very quick response, no problems at all, the lady who helped me ( Jessica Nicholson) was lovely and very helpful, nothing was a bother for her. I was very pleased with the service and how quickly I was delt with. Would definitely ...
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“Helpful and informative through the entire pr......”

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Oct 12,2020
Minithumbup
Joseph McCorkindale
By: 'liam Power'
Oct 12,2020
0 people found
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Helpful and informative through the entire process, everything was clear and concise and I would recommend to friends and family....
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“Prospective Tenant...”

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Oct 11,2020
Minithumbup
By: 'Martyna Moszumanska'
Oct 11,2020
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My experience with Ascend has been highly positive so far. Jessica has done a great job of explaining how the process of letting one of their properties works which has put me at ease. I am looking forward to letting my new property and would ...
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“Fast and very attentive service. Immediate f......”

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Oct 05,2020
Minithumbup
By: 'Daiane Cristina Goncalves'
Oct 05,2020
0 people found
this helpful
Fast and very attentive service. Immediate feedback and satisfaction in the answers. Me and my family are very happy. I recommend everyone to look for the agency and the helpful agents....
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“Would really recommenced these letting agents......”

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Sep 22,2020
Minithumbup
Joseph McCorkindale
By: 'Sophie Burge'
Sep 22,2020
0 people found
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Would really recommenced these letting agents Joseph was the most helpful letting agent I have ever had! I had some time constraints with moving into my new property and Joseph was incredibly accommodating and helpful....
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“Fab service...”

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Sep 18,2020
Minithumbdown
Joseph McCorkindale
By: 'Emma Martlew'
Sep 18,2020
0 people found
this helpful
Joseph was quick to respond to queries, of which i had a few. He was polite and gave me the answers i needed which was important....
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“Joseph has helped me and Alex a lot today, it......”

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Sep 16,2020
Minithumbup
Joseph McCorkindale
By: 'Lauren jones'
Sep 16,2020
0 people found
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Joseph has helped me and Alex a lot today, it's been so quick and easy and we now have secured our first home together, thank you so much! Couldn't be happier today! He's been very very helpful....
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“The member of the staff I talked to was very ......”

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Sep 15,2020
Minithumbup
By: 'Kitti Kovacs'
Sep 15,2020
0 people found
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The member of the staff I talked to was very nice and helpful. Quick response to emails and to the calls....
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“A very good company , they are friendly and u......”

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Sep 14,2020
Minithumbup
Joseph McCorkindale
By: 'Samson Magara'
Sep 14,2020
0 people found
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A very good company , they are friendly and understanding.They take time to explain everything and a prompt to respond to emails....
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“Great service, helpful and easy...”

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Sep 09,2020
Minithumbup
Joseph McCorkindale
By: 'gavan ferguson'
Sep 09,2020
0 people found
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Great service. They are easily available and quick to respond with any questions you have. Very helpful and made the process easy....
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“Jess has been absolutely amazing cant thank h......”

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Aug 18,2020
Minithumbup
By: 'Craig White'
Aug 18,2020
0 people found
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Jess has been absolutely amazing cant thank her enough amazing service i would recommend this company 100% as they made every step in the process easy Thank you Again....
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“Joseph provided ready information regarding t......”

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Aug 13,2020
Minithumbup
Joseph McCorkindale
By: 'Madelene Waldron'
Aug 13,2020
0 people found
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Joseph provided ready information regarding the property, and was very open about things he did not know, or was unable to control. I felt I was kept up to date almost immediately, though there were a couple of times I had to prod to obtain ...
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“Excellent customer service...”

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Aug 06,2020
Minithumbup
By: 'Garry Barratt-Williams'
Aug 06,2020
0 people found
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Kyle was very helpful! Responded quickly to emails and nothing seemed too much trouble for him. Would highly recommend.... Thanks, Kyle!...
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“Kyle was great very fast response to my appli......”

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Aug 05,2020
Minithumbup
By: 'Michael littler'
Aug 05,2020
0 people found
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Kyle was great very fast response to my application, Would definitely recommend cannot wait to get my keys to my new house thanks guys....
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“Very Professionals! Prompt reply on emails! H......”

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Jul 29,2020
Minithumbup
Charlie Poulter
By: 'Asia Avagkian'
Jul 29,2020
0 people found
this helpful
Very Professionals! Prompt reply on emails! Helpful with every question I had! Offered me solutions to my problems. Thank you so much 😊!...
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“Great company...”

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Jul 29,2020
Minithumbup
Charlie Poulter
By: 'Sophie Eaton'
Jul 29,2020
0 people found
this helpful
Ascend Properties took over as my landlord during the COVID-19 pandemic but they still maintained excellent customer service. A few days before they took over, my property manager, Charlie, called me to introduce herself and answer any questions I had. Since then I have had ...
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“I have been managed by ascend for over 5 year......”

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Jul 29,2020
Minithumbup
James Hardern
By: 'Katherine Bennett'
Jul 29,2020
0 people found
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I have been managed by ascend for over 5 years now. Every problem has been dealt with with the upmost professional and caring way I have never had to follow up any concern , they have always got back to me in the most professional way. Me ...
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“Great and quick service, happy to help and go......”

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Jul 27,2020
Minithumbup
Joseph McCorkindale
By: 'Rhys William Jones'
Jul 27,2020
0 people found
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Great and quick service, happy to help and good detailed explanations of properties given. Jo was really helpful and brilliant at explaining the process....
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“Had a great experience with Ascend, they sent......”

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Jul 23,2020
Minithumbup
Joseph McCorkindale
By: 'Tamzin Robson'
Jul 23,2020
0 people found
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Had a great experience with Ascend, they sent all the details and video tours promised through straight away. They were also very helpful and answered all my questions whenever I rang up! Joseph was particularly helpful and easy to reach at anytime. Would highly recommend ...
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“Polite and professional Ascend estate!...”

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Jul 20,2020
Minithumbup
By: 'Massimiliano Pisano'
Jul 20,2020
0 people found
this helpful
Very polite and professional. Clear information and procedures. I would reccomend to family and friend to contac Ascend when looking for new property where to move. Many thanks to Jessica Nicholson and Ascend Estate....
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“Great Service from start to finish by Jessica......”

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Jul 17,2020
Minithumbup
By: 'Ismail loonat'
Jul 17,2020
0 people found
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Great Service from start to finish by Jessica and all the headache of finding the right property at a very short notice. Brilliant communication and a fantastic customer/client journey throught. Once again thank you Jessica....
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“Very helpful and great customer experience. F......”

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Jul 03,2020
Minithumbup
Joseph McCorkindale
By: 'Pritzie Danna Balitucha'
Jul 03,2020
0 people found
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Very helpful and great customer experience. Fast turn around, paperworks done within the day after I enquired. Will recommend this agency....
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“Joseph is very efficient and he is ready to p......”

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Jul 02,2020
Minithumbup
Joseph McCorkindale
By: 'Xingwu Ge'
Jul 02,2020
0 people found
this helpful
Joseph is very efficient and he is ready to provide help for us. We can discuss everything with him and always get problems solved....
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Staff picture Amanda Field
(27)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Joseph McCorkindale
(19)
Staff picture Lucy Sexton
(18)
Staff picture Faye Newton
(16)
Staff picture Fiona Trigg
(14)
Staff picture Lora Barker
(11)
Staff picture Mark Lewin
(3)
Staff picture Charlie Poulter
(2)
Staff picture Eleanor Crockett
(1)
Staff picture Nicole Moore
(1)
Staff picture James Hardern
(8)
Staff picture Adam Mack
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(1)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

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Ascend Properties

Branch - Liverpool, L1