“Above and Beyond!...”
5 Star Review
Feb 01,2019
By: 'Hannah W'
Feb 01,2019
Services: Property Management
Would you recommend?: Yes
Postcode: L7 0
Property Management
Postcode: L7 0
0
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Professional working relationship with Ascend. My main point of contact is Kyle. He has always been friendly and efficient, continually goes beyond the call of duty. Thank you!...
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“Efficient...”
5 Star Review
Feb 01,2019
By: 'MMR'
Feb 01,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L2
Lettings (as a Tenant)
Postcode: L2
0
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Agent was on time and pleasant to speak with.
He was also very good at being patient while I worked things out and offered solutions where needed....
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Comment on agent fees
Fees are abit high.
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“Amazing customer service...”
5 Star Review
Jan 24,2019
By: 'Chelsea'
Jan 24,2019
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: Ch41
Lettings (as a Tenant)
Rent PCM: £500
Postcode: Ch41
0
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Kyle was very helpful and informative for the start, helped me through my application and was very friendly at my viewing....
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Comment on agent fees
Good
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“Friendly Experience...”
5 Star Review
Dec 20,2018
By: 'Natalia'
Dec 20,2018
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: Yes
Postcode: L7 8
Lettings (as a Tenant)
Rent PCM: £475
Postcode: L7 8
0
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I have had a friendly and warm experience with Kyle at Ascend Properties, who showed me around the first property which I promptly decided to move to. The lettings process can be stressful, especially as I was living in a different city to the property, ...
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Comment on agent fees
I do think the agency application fee is high given that there are additional fees to incur on top.
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“Good viewing and service...”
5 Star Review
Dec 17,2018
By: 'Yerassyl'
Dec 17,2018
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: L7
Lettings (as a Tenant)
Rent PCM: £500
Postcode: L7
0
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I have just had viewing, and liked property. Stuff works fast and efficient. I am applying to the property and will move in soon. Application fee is quite expensive....
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Comment on agent fees
Agent fees are quite expensive
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“Very helpful...”
5 Star Review
Dec 05,2018
By: 'Beth'
Dec 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £585
Would you recommend?: Yes
Postcode: L10
Lettings (as a Tenant)
Rent PCM: £585
Postcode: L10
0
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Was very friendly, polite and made us feel at ease with any questions we had. Would recommend to other people...
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“Friendly Experience...”
5 Star Review
Dec 04,2018
By: 'Natalia'
Dec 04,2018
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: Yes
Postcode: L7 8
Lettings (as a Tenant)
Rent PCM: £475
Postcode: L7 8
0
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I had a friendly and warm experience with Kyle when viewing my property. The letting process can be stressful especially as I was living in a different city to the property, but Kyle was very informative....
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Comment on agent fees
A little high given there are additional fees to incur
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“Honestly diabolical - ignore the good reviews...”
1 Star Review
Nov 07,2018
By: 'Stephen'
Nov 07,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L7
Lettings (as a Tenant)
Postcode: L7
22
people found
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Very friendly to myself and my partners face but no one in office ever knows what's going on and pass the book or are completely different via email. Repairs take weeks to complete even when rent was paid for the year within 6 months.
Advised certain ...
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Comment on agent fees
Terrible, charged £40 for an immigration check when both me and my partner hold British passports. Told it was a legal requirement, it is not.
22
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“application for Mrs Nadira Kachach...”
5 Star Review
Nov 01,2018
By: 'To Mr Kyle kelly'
Nov 01,2018
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: l1
Lettings (as a Tenant)
Rent PCM: £525
Postcode: l1
0
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very good. help and consideration from Mr Kyle he was very helpful and he gave us all the informations which we need thanks so much....
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Comment on agent fees
very good
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“Overall very pleased...”
5 Star Review
Oct 01,2018
By: 'Merseyside resident'
Oct 01,2018
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: L2
Lettings (as a Tenant)
Rent PCM: £675
Postcode: L2
0
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Very happy with the service overall. Initial viewing of the property was helpful and thorough. Responses to queries have been prompt and clear throughout the process....
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Comment on agent fees
Agent's fees appear to be standard for the area.
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“Excellent...”
5 Star Review
Sep 24,2018
By: 'Bernadett'
Sep 24,2018
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: l21
Lettings (as a Tenant)
Rent PCM: £495
Postcode: l21
0
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We were checking the property with Kyle and he was very helpful,straight and friendly.
After we decided to rent a flat from this agent ,the procedure was smooth and easy.They have sent us everything what we needed to fill and sign, and they ...
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Comment on agent fees
The fees are a bit high but I think it worth it if you find the perfect future home through this agent
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“Good service...”
4 Star Review
Sep 18,2018
By: 'Jessica P'
Sep 18,2018
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £575
Postcode: L3
0
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I have had a good experience using this letting agency. Organising viewings was easy. The application process ran smooth and with them being quick to sort referencing and get the tenancy agreement to us. Would recommend....
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Comment on agent fees
The fees are a little higher than for other letting agents I have used in the past.
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“Excellent Service...”
5 Star Review
Sep 08,2018
By: 'Matt'
Sep 08,2018
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £700
Postcode: L3
0
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Been arranging my property with Kyle today and his service has been excellent, very fast at responding to emails and has made the whole process as smooth as possible!...
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“Quick, friendly and helpful...”
5 Star Review
Sep 07,2018
By: 'Jordan Foy'
Sep 07,2018
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: L2
Lettings (as a Tenant)
Rent PCM: £750
Postcode: L2
0
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Kyle was super friendly through this process and patient with multiple phone calls thrown at him by myself. His negotiations with the landlord were quick and easy and made this process very smooth....
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Comment on agent fees
I think the agent fees are a tiny bit too high, but it is what it is.
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“Not Bad price a bit high...”
3 Star Review
Sep 07,2018
By: 'Hadji26'
Sep 07,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L3 1
Lettings (as a Tenant)
Postcode: L3 1
0
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A professional company but we felt that the application fee was very steep at £120 each. Staff were friendly however there were many times where we would call the office and there'd be nobody there to answer. Application process is good as its all online which ...
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Comment on agent fees
More expensive than some Agents we've been with will have to find out if its worth it
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“Friendly staff...”
5 Star Review
Sep 07,2018
By: 'Jarrah'
Sep 07,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: L3 8
Lettings (as a Tenant)
Rent PCM: £650
Postcode: L3 8
0
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He was nice and friendly with me and he explained everything to me about the flat and the contract and the process until i get the keys...
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“The worst agents I have ever come across! Ignore the good reviews...”
1 Star Review
Sep 06,2018
By: 'anonymous'
Sep 06,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L1
Lettings (as a Tenant)
Postcode: L1
36
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Ascend mislead me into signing the contract on an untruthful basis and then they take no responsibility, all they do is tell you to contact anyone other than themselves as it's nothing to do with them. No maintenance issues are fixed. I was told 'can ...
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Comment on agent fees
Terrible!
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“Extremely helpful...”
5 Star Review
Aug 15,2018
By: 'Roch'
Aug 15,2018
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: L10
Lettings (as a Tenant)
Rent PCM: £675
Postcode: L10
0
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Kyle was very courteous and extremely helpful during the viewing. He's clearly very passionate in his work and does it with great professionalism....
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Comment on agent fees
Agent's fee very reasonable.
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“Good experience...”
5 Star Review
Aug 13,2018
By: 'Wang'
Aug 13,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Postcode: L3
0
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It is my first time to rent a flat in Ascend Properties. The experience is quite OK. The reply speed is acceptable....
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“Ascend...”
5 Star Review
Aug 08,2018
By: 'Evan O'Meara'
Aug 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
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Great service with a professional standard set throughout the board,
Our agent did the best for us in every way possible, i would highly recommend using their professional company...
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“Miss...”
5 Star Review
Aug 02,2018
By: 'Barley'
Aug 02,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: L3 8
Lettings (as a Tenant)
Rent PCM: £650
Postcode: L3 8
0
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I hope I can get the same property details updated from Ascend staffs as I found from the Rightmove website....
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Comment on agent fees
good
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“Great experience...”
5 Star Review
Jul 21,2018
By: 'Sofia'
Jul 21,2018
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £625
Postcode: L3
0
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Viewed a few flats with James and this is by far the best agency ive dealt with! Very professional and helpful!...
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Comment on agent fees
Agent fees are reasonable
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“Friendly and willing to help!...”
5 Star Review
Jun 20,2018
By: 'Cory Cole'
Jun 20,2018
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: L10
Lettings (as a Tenant)
Rent PCM: £600
Postcode: L10
0
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I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever.
Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
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“Excellent service...”
4 Star Review
Jun 19,2018
By: 'Dean Chilton'
Jun 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £700
Postcode: L3
0
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Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
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“Ascend Properties Review...”
4 Star Review
Jun 15,2018
By: 'Alex Naisbitt'
Jun 15,2018
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £675
Postcode: L3
0
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Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible.
Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
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Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
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“5 stars...”
5 Star Review
Jun 07,2018
By: 'Mohamed'
Jun 07,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L3 8
Lettings (as a Tenant)
Postcode: L3 8
0
people found
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It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way.
I would like to thank her and give her a 5 stars rating...
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“Great customer service...”
5 Star Review
May 15,2018
By: 'Devon'
May 15,2018
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: Yes
Postcode: L1
Lettings (as a Tenant)
Rent PCM: £795
Postcode: L1
0
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Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
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“Always such fantastic service!...”
5 Star Review
May 03,2018
By: 'Zohra'
May 03,2018
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £725
Postcode: L3
0
people found
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I have rented through Ascend twice now and I believe they are unmatched for their customer service.
We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently.
...
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Comment on agent fees
The fees are reasonable and in line with what I expected.
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“terrible agency...”
1 Star Review
Apr 26,2018
By: 'Lisa'
Apr 26,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L
Lettings (as a Tenant)
Postcode: L
36
people found
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I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
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Comment on agent fees
unfriendly, rude agents
expensive
36
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“Review for James Smith...”
5 Star Review
Apr 19,2018
By: 'Rhonda Pritchard'
Apr 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: L11
Lettings (as a Tenant)
Rent PCM: £600
Postcode: L11
0
people found
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I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
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Comment on agent fees
Good
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