Ascend Properties - Liverpool, L1

4.5/5 rating 36 reviews
  • 74% valuation accuracy
  • 94% recommend
  • 79% fee satisfaction
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    Matthew
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    Adam
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    Lora
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    James
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    Faye
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    Mark
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    James
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    Joe
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    Suzanne
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    Fiona
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Ascend Properties

Unit 1A, Old Haymarket, 73-89 Victoria Street Liverpool
Merseyside
L1 6DE

0151 305 2577
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Properties for Sale (38)
Properties to Rent (43)

“Very helpful...”

Dec 05,2018
Minithumbup
By: 'Beth'
Dec 05,2018
0 people found
this helpful
Was very friendly, polite and made us feel at ease with any questions we had. Would recommend to other people...
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“Honestly diabolical - ignore the good reviews...”

Nov 07,2018
Minithumbdown
By: 'Stephen'
Nov 07,2018
17 people found
this helpful
Very friendly to myself and my partners face but no one in office ever knows what's going on and pass the book or are completely different via email. Repairs take weeks to complete even when rent was paid for the year within 6 months. Advised ...
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Comment on agent fees
Terrible, charged £40 for an immigration check when both me and my partner hold British passports. Told it was a legal requirement, it is not.
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By: Stephen
Nov 12, 2018
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We are currently in dispute for our deposit and they are no longer responding to calls or emails ...

“application for Mrs Nadira Kachach...”

Nov 01,2018
Minithumbup
By: 'To Mr Kyle kelly'
Nov 01,2018
0 people found
this helpful
very good. help and consideration from Mr Kyle he was very helpful and he gave us all the informations which we need thanks so much....
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Comment on agent fees
very good
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“Overall very pleased...”

Oct 01,2018
Minithumbup
By: 'Merseyside resident'
Oct 01,2018
0 people found
this helpful
Very happy with the service overall. Initial viewing of the property was helpful and thorough. Responses to queries have been prompt and clear throughout the process....
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Comment on agent fees
Agent's fees appear to be standard for the area.
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“Excellent...”

Sep 24,2018
Minithumbup
By: 'Bernadett'
Sep 24,2018
0 people found
this helpful
We were checking the property with Kyle and he was very helpful,straight and friendly. After we decided to rent a flat from this agent ,the procedure was smooth and easy.They have sent us everything what we needed to fill and sign, and they ...
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Comment on agent fees
The fees are a bit high but I think it worth it if you find the perfect future home through this agent
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“Good service...”

Sep 18,2018
Minithumbup
By: 'Jessica P'
Sep 18,2018
0 people found
this helpful
I have had a good experience using this letting agency. Organising viewings was easy. The application process ran smooth and with them being quick to sort referencing and get the tenancy agreement to us. Would recommend....
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Comment on agent fees
The fees are a little higher than for other letting agents I have used in the past.
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“Excellent Service...”

Sep 08,2018
Minithumbup
By: 'Matt'
Sep 08,2018
0 people found
this helpful
Been arranging my property with Kyle today and his service has been excellent, very fast at responding to emails and has made the whole process as smooth as possible!...
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“Quick, friendly and helpful...”

Sep 07,2018
Minithumbup
By: 'Jordan Foy'
Sep 07,2018
0 people found
this helpful
Kyle was super friendly through this process and patient with multiple phone calls thrown at him by myself. His negotiations with the landlord were quick and easy and made this process very smooth....
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Comment on agent fees
I think the agent fees are a tiny bit too high, but it is what it is.
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“Not Bad price a bit high...”

Sep 07,2018
Minithumbup
By: 'Hadji26'
Sep 07,2018
0 people found
this helpful
A professional company but we felt that the application fee was very steep at £120 each. Staff were friendly however there were many times where we would call the office and there'd be nobody there to answer. Application process is good as its all online ...
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Comment on agent fees
More expensive than some Agents we've been with will have to find out if its worth it
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“Friendly staff...”

Sep 07,2018
Minithumbup
By: 'Jarrah'
Sep 07,2018
0 people found
this helpful
He was nice and friendly with me and he explained everything to me about the flat and the contract and the process until i get the keys...
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“The worst agents I have ever come across! Ignore the good reviews...”

Sep 06,2018
Minithumbdown
By: 'anonymous'
Sep 06,2018
32 people found
this helpful
Ascend mislead me into signing the contract on an untruthful basis and then they take no responsibility, all they do is tell you to contact anyone other than themselves as it's nothing to do with them. No maintenance issues are fixed. I was told '...
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Comment on agent fees
Terrible!
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“Extremely helpful...”

Aug 15,2018
Minithumbup
By: 'Roch'
Aug 15,2018
0 people found
this helpful
Kyle was very courteous and extremely helpful during the viewing. He's clearly very passionate in his work and does it with great professionalism....
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Comment on agent fees
Agent's fee very reasonable.
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“Good experience...”

Aug 13,2018
Minithumbup
By: 'Wang'
Aug 13,2018
0 people found
this helpful
It is my first time to rent a flat in Ascend Properties. The experience is quite OK. The reply speed is acceptable....
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“Ascend...”

Aug 08,2018
Minithumbup
By: 'Evan O'Meara'
Aug 08,2018
0 people found
this helpful
Great service with a professional standard set throughout the board, Our agent did the best for us in every way possible, i would highly recommend using their professional company...
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“Miss...”

Aug 02,2018
Minithumbup
By: 'Barley'
Aug 02,2018
0 people found
this helpful
I hope I can get the same property details updated from Ascend staffs as I found from the Rightmove website....
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Comment on agent fees
good
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“Great experience...”

Jul 21,2018
Minithumbup
By: 'Sofia'
Jul 21,2018
0 people found
this helpful
Viewed a few flats with James and this is by far the best agency ive dealt with! Very professional and helpful!...
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Comment on agent fees
Agent fees are reasonable
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“Friendly and willing to help!...”

Jun 20,2018
Minithumbup
Staff profile picture
Fiona
By: 'Cory Cole'
Jun 20,2018
0 people found
this helpful
I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained ...
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Comment on agent fees
Good, below the average and well worth it for the work they put in.
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“Excellent service...”

Jun 19,2018
Minithumbup
By: 'Dean Chilton'
Jun 19,2018
0 people found
this helpful
Ascend and its agents helped make a usually frustrating process easier with their help. There was someone always available to speak with us over the phone at both the Manchester and Liverpool offices with any queries we might have had....
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Comment on agent fees
Good
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“Ascend Properties Review...”

Jun 15,2018
Minithumbup
By: 'Alex Naisbitt'
Jun 15,2018
0 people found
this helpful
Firstly, on viewing the property with James, he acted professionally and answered all our questions to the best of his ability and explained as many of the fees as possible. Following on from the viewing, we had email contact with Alexandra, who was always prompt ...
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Comment on agent fees
Fees were explained from the beginning, initially it seemed expensive, however after researching we found they were only slightly above average
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“5 stars...”

Jun 07,2018
Minithumbup
By: 'Mohamed'
Jun 07,2018
0 people found
this helpful
It was nice dealing with such a professional client, she helped alot and tried to make things go in an easy way. I would like to thank her and give her a 5 stars rating...
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“Great customer service...”

May 15,2018
Minithumbup
By: 'Devon'
May 15,2018
0 people found
this helpful
Kyle Kelly was a very presentable and professional agent for Ascend. He was very approachable and knowledgeable about the property in question. Throughout the entire process Kyle and Fiona has made the process extremely easy....
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“Always such fantastic service!...”

May 03,2018
Minithumbup
By: 'Zohra'
May 03,2018
0 people found
this helpful
I have rented through Ascend twice now and I believe they are unmatched for their customer service. We requested a viewing of a flat and the whole process was very straightforward. James accompanied us to the viewing, and answered all our questions thoroughly and patiently. ...
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Comment on agent fees
The fees are reasonable and in line with what I expected.
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“terrible agency...”

Apr 26,2018
Minithumbup
By: 'Lisa'
Apr 26,2018
31 people found
this helpful
I had a doubtful pleasure to deal with this agency. They are only interested in money, increasing rent all the time, adding fees, charging for noting, forcing to sign new contracts, giving nothing in return etc. Also very unfriendly and rude. Terrible experience, not recommended...
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Comment on agent fees
unfriendly, rude agents expensive
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By: Adam Stephenson
May 02, 2018
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We are unable to find any contact details under the name of Lisa on our system - is it possible for you to please give Adam a call on 0161 637 8336 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks ...

“Review for James Smith...”

Apr 19,2018
Minithumbup
By: 'Rhonda Pritchard'
Apr 19,2018
0 people found
this helpful
I met James Smith at a property to view and found him to be most professional and friendly. He was very helpful as I had a lot of questions to ask after the viewing and his replies were always prompt. A very good employee and ...
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Comment on agent fees
Good
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“Smooth & Quick Application Process...”

Apr 19,2018
Minithumbup
By: 'F. Jordan'
Apr 19,2018
0 people found
this helpful
The whole process with Ascend has been fantastic, from the viewing to the application. The property viewing was arranged quickly and James gave me all of the information about fee's and processes were discussed with me at the end of the viewing. Alex in ...
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Comment on agent fees
Slightly above average but worth it from a customer service perspective.
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“Quick response and excelent viewing...”

Mar 28,2018
Minithumbup
By: 'Javier Serrano'
Mar 28,2018
0 people found
this helpful
My friend and I arrived ten minutes earlier to our meating, and he was already there. We have booked only one viewing, but he showed us the two properties they had in the building because he tought we would be interested in viewing both and ...
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“Good experience...”

Mar 20,2018
Minithumbup
By: 'Previous tenant'
Mar 20,2018
0 people found
this helpful
We received prompt, fast and reliable service from Ascend and its staff both in Liverpool and Manchester. In addition our landlord was understanding and provided us with necessary repairs....
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Feb 06,2018
Minithumbup
By: 'Courtney'
Feb 06,2018
0 people found
this helpful
James was such a great help couldn't thank him enough helped me out so quick An got me in my place fast...
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Jan 11,2018
Minithumbup
By: 'John Mc'
Jan 11,2018
0 people found
this helpful
Ascend have been very professional in how they have dealt with me as a tenant from the get-go. They were very thorough with frequent & open lines of communication. From Becka in the Manchester branch who handled my application through to the team at the ...
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Comment on agent fees
The agent's fees are slightly more expensive than others I have seen but they were far more thorough than I had experienced before, which was very reassuring & worth paying a little bit extra
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Nov 22,2017
Minithumbup
By: 'emmahenry89'
Nov 22,2017
0 people found
this helpful
James went above and beyond to ensure moving flat was a fast,smooth running process for me. His customer service was second to none and his communication on the progress made me feel at ease....
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Comment on agent fees
N/A
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Areas covered
  • L1
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Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
79% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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From Landlords From Tenants From Vendors From Buyers Other
0 0 34 2 0 0 0 0 0 0

Fees

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Complaints Procedure

No procedure set.
Last updated at 10:25 AM 21/06/2017 by Alexandra

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  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 00:00 - :00

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