Leeds, LS1
4.9/5, 24 reviews
100% recommended
76% sales valuation accuracy
88% sales fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. A team of quick thinkers and good listeners also did a rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made.
Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend Properties | Built on Higher Standard

Opening Hours
Address

Ascend Properties
Park House, Park Square West
Leeds
Yorkshie
LS1 2PW
0113 487 5850

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 88% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 24 0 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties

No Properties

“Very helpful agent...”

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May 23,2019
Minithumbup
By: 'Dan'
May 23,2019
0 people found
this helpful
We met Peter at the Victoria Mill development to view a small range of different size flats in the building, upon arrival, Peter was very friendly and welcoming. When looking through the flats, Peter was very helpful in answering any questions we had, and let ...
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Comment on agent fees
The fees were a little higher than I was expecting, but I was willing to pay the securing fee as I had a short space of time to secure a property, and had found an ideal home.
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“Extremely professional!...”

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May 21,2019
Minithumbup
Scott
By: 'John H'
May 21,2019
0 people found
this helpful
Great service from start to finish with Ascend. Peter and Scott have been a huge help to my flat hunting process. Any questions have been answered promptly and service is always handled professionally. I've had numerous viewings and all have been consistently good. Thanks for ...
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“AWESOME STAFF...”

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Apr 25,2019
Minithumbup
By: 'Yusuf'
Apr 25,2019
1 people found
this helpful
The staff have been simply awesome. They're experienced, well acquainted with customer service and very prompt and helpful. Abigail was helpful during viewing and demonstrated good knowledge of the property, even offered useful suggestions based on my needs. Lucy on the other hand was impressive ...
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Comment on agent fees
The fees are too much. The Agent may need to review and get away with fees that are not necessary. Deposit protection and check in fees need not be charged, for example.
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“Speedy process...”

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Apr 12,2019
Minithumbup
By: 'Matthew'
Apr 12,2019
0 people found
this helpful
The process from booking the viewing to dealing with the paperwork has been very speedy and the staff are approachable. Peter who showed me the apartment was very helpful and was on hand to answer any questions that I had....
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Comment on agent fees
In line with the market average
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“Professional and Easy...”

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Apr 06,2019
Minithumbup
By: 'Andy'
Apr 06,2019
0 people found
this helpful
Peter was my contact for the properties at Victoria Riverside. I had a great experience with him, coming across as professional and easy to chat to. He answered all my questions about the properties with excellent responses and I could not have been happier....
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“Progressional and Friendly...”

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Apr 01,2019
Minithumbup
By: 'Luisa'
Apr 01,2019
0 people found
this helpful
Peter has been excellent during the flat renting process. He managed to secure us a viewing with very short notice from our behalf, and has kept up great communication throughout it all! 100% would recommend!...
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Comment on agent fees
Good
Was this helpful? Yes

“Professional and efficient service...”

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Apr 01,2019
Minithumbup
By: 'Danielle'
Apr 01,2019
0 people found
this helpful
After having some frustrating experiences with other letting agencies Ascend made the process a lot more seamless and hassle free. They were very accommodating with us, and were extremely helpful. What usually makes a stressful time, they really helped us with finding our home....
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Comment on agent fees
Peter was lovely, and very good at showing us around the property and explaining all the fees.
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“Fantastic staff and easy process...”

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Mar 28,2019
Minithumbup
By: 'Tom Chippendale'
Mar 28,2019
0 people found
this helpful
Very good service and helpful staff along the way. Would highly recommend dealing with Asend and speaking with Peter and his team...
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“Excellent...”

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Mar 28,2019
Minithumbup
By: 'Phil Brown'
Mar 28,2019
0 people found
this helpful
Ecellent work from Peter and the guys at Ascend. Dealt with my application quickly and friendly right from the first viewing with Peter. During the viewing I felt at ease and not under pressure. Would definately recommend Ascend to friends and family....
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Comment on agent fees
Good
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“Helpful and fast responses...”

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Mar 18,2019
Minithumbup
By: 'Leeds'
Mar 18,2019
0 people found
this helpful
So far the experience has been good. I have been given an answer to any questions either straight away or within the same day, can't be faulted when you have a short amount of time to complete the move in process....
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“Professional and hassle free...”

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Mar 12,2019
Minithumbup
By: 'Greg Saunders'
Mar 12,2019
0 people found
this helpful
My dealings with both Peter and Abigail were professional and stress free. I was kept fully informed of the process and they were at hand to help with any questions I had....
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“Fast and easy...”

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Feb 14,2019
Minithumbup
By: 'Jason D'
Feb 14,2019
1 people found
this helpful
First time using ascend they are a great lettings agency. Everything is done online and is super quick and easy. Thanks from Laurence and jay !...
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Comment on agent fees
Fees are a tad high for Leeds
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“excellent service...”

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Feb 14,2019
Minithumbup
By: 'paul terzoni'
Feb 14,2019
1 people found
this helpful
brilliant service from end to end was very easy to deal with and always kept me fully informed every step of the way...
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Comment on agent fees
very good
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“Easy to deal with, they sending everything in emails and ......”

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Feb 12,2019
Minithumbup
By: 'Kartumas'
Feb 12,2019
1 people found
this helpful
Easy to deal with, they sending everything in emails and on ur appointments always make sure you comming and give a call. Its not like with some other places you have to make sure of everything with them they making sure of everything you just ...
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Comment on agent fees
Agents fees is not big , reasonable amount
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“Brilliant service...”

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Feb 04,2019
Minithumbup
By: 'Aoife'
Feb 04,2019
1 people found
this helpful
I've dealt with both Peter and Abigail. Both have been fantastic and made everything straightforward and hassle free which makes a big difference when moving. Thanks for all your help and great customer service....
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“Good experience overall...”

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Jan 25,2019
Minithumbup
By: 'Rebecca'
Jan 25,2019
1 people found
this helpful
I dealt mostly with Peter and Abi for our application process and they were very helpful and professional. They kept us in the loop and made it a very transparent process. I had a lot of questions throughout and they always got back to me ...
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Comment on agent fees
Average
Was this helpful? Yes

“Efficient...”

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Jan 24,2019
Minithumbup
By: 'Luke'
Jan 24,2019
2 people found
this helpful
Peter has been prompt in his responses and helpful in clarifying details. The process itself has been easy and simple to complete. I would recommend prospective customers....
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Comment on agent fees
Agent fees were average
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“First time renting made easy!...”

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Jan 21,2019
Minithumbup
By: 'Cameron'
Jan 21,2019
2 people found
this helpful
Peter and Abigail were very helpful throughout the renting process. Both staff members took time to explain each part of the process and help speed things along. Everything was arranged around my relatively tight schedule with work commitments. A potentially stressful experience made simple....
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Comment on agent fees
Good
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“Very Happy...”

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Jan 19,2019
Minithumbup
By: 'Beth'
Jan 19,2019
2 people found
this helpful
Very happy overall with how helpful everyone was as it's my first time renting, very quick at getting information for me and giving full answers to any questions I had....
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Staff picture Scott
(1)
Staff picture Matthew
(6)
Staff picture Amanda
(1)
Staff picture Adam
(22)
Staff picture Faye
(11)
Staff picture Lora
(9)
Staff picture Mark
(1)
Staff picture Fiona
(11)
Staff picture James
(6)
Staff picture Tom
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:14 AM 29/11/2018 by allAgents

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Ascend Properties

Branch - Leeds, LS1