Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Great Service...”

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Aug 24,2018
Minithumbup
By: 'Molly and Peter'
Aug 24,2018
0 people found
this helpful
Courtney was really helpful when viewing our flat. He was quick and efficient in processing our interest. He also was really open and upfront about all costs, so we know exactly what to expect and we really appreciated this. Thanks Courtney!!...
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“Excellent service...”

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Aug 23,2018
Minithumbup
By: 'Carlos Mota'
Aug 23,2018
0 people found
this helpful
Everyone very helpful and able to help. One of the best agencies I worked with, always got an answer very quick....
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“GOOD experiment...”

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Aug 21,2018
Minithumbup
Mark Lewin
By: 'Xu'
Aug 21,2018
0 people found
this helpful
It was a good experiment that renting a flat in Ascend. The total time of renting and paperwork is around one week. Very fast. I got help when I need. Thanks Miss Beth Spary, Miss Lucy Sexton and Mr Mark Lewin for their help....
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Comment on agent fees
Acceptable, a little bit higher than other.
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“Amazing...”

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Aug 20,2018
Minithumbup
By: 'Katie G'
Aug 20,2018
0 people found
this helpful
Courtney was super friendly and informative, made the process smooth and easy. Couldn't have asked for a better experience...
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Comment on agent fees
Agency fees are slightly steep compared to some other agency’s but ultimately got the apartment I wanted and look forward to a great experience
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“Supportive and informative agent...”

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Aug 20,2018
Minithumbup
By: 'Sam'
Aug 20,2018
0 people found
this helpful
I came across Ascend after discovering one of their properties on Rightmove. The information provided in the property profile was very descriptive, so I then moved to arrange a viewing. the staff were most friendly and able to accommodate this. The agent turned up to ...
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Comment on agent fees
Fairly reasonable on the whole. Generally keeps fees to a minimum by cutting out unnecessary extras.
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“Overall good experience...”

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Aug 17,2018
Minithumbup
By: '...'
Aug 17,2018
0 people found
this helpful
Everyone was very helpful and the process was smooth. However it is more expensive than other agents with extra fees. Overall good....
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Comment on agent fees
Expensive - a fee to have your deposit In the scheme, a check in fee of £30 and a check out fee of £120.
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“Ascend Properties...”

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Aug 16,2018
Minithumbup
By: 'Olivia'
Aug 16,2018
0 people found
this helpful
The service has been good with these agents, they are friendly and helpful and efficient. Aaron showed us round the property we have now let and was knowledgeable and professional....
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Comment on agent fees
The fee's are more expensive than other agents I've seen, but not massively.
Was this helpful? Yes

“Great and efficient service...”

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Aug 15,2018
Minithumbup
By: 'Louise'
Aug 15,2018
0 people found
this helpful
The process proved informative and efficient with regards to the queries I had, together with the application process. Would recommend....
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“Great and efficient service...”

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Aug 15,2018
Minithumbup
By: 'Louise'
Aug 15,2018
0 people found
this helpful
The process proved informative and efficient with regards to the queries I had, together with the application process. Would recommend....
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“Brilliant Service...”

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Aug 15,2018
Minithumbup
By: 'Ryan Barrass'
Aug 15,2018
0 people found
this helpful
I would highly recommend Ascend and Courtney. Both provided a professional service and was brilliant throughout the process of finding a place. Courtney was able to answer the queries I had during my viewing and explained everything I needed to know....
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Comment on agent fees
Good
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“Really helpful and informative experience from all the staff at Ascend!...”

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Aug 14,2018
Minithumbup
By: 'Eden Buckingham'
Aug 14,2018
0 people found
this helpful
Ryan Mullender was early to meet us at the property, he was fun, enthusiastic, informative and really helpful with all the questions we had. He made us feel at ease and was good to talk to. He was reassuring that the Landlord of the property ...
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Comment on agent fees
Good
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“Smooth & Speedy...”

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Aug 14,2018
Minithumbup
By: 'Kaya'
Aug 14,2018
0 people found
this helpful
I had a great experience with this agency. They were easy to contact via phone, which is an issue I had with other agencies. They were very understanding and accommodating and made sure to answered all queries in-depth....
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“Great experience...”

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Aug 13,2018
Minithumbup
By: 'Ben'
Aug 13,2018
0 people found
this helpful
I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team. Ascend, helped and explained everything to me clearly....
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Comment on agent fees
Good
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“Quick application process...”

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Aug 13,2018
Minithumbup
By: 'Chloeeeee'
Aug 13,2018
0 people found
this helpful
Process from booking to view the apartment, referencing and signing the contract was within a week. Quick email responses from the team during the application....
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Comment on agent fees
Total agent fees was unclear, received 2 different prices of the rent and deposit, before clarification of the exact prices.
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“Great agents...”

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Aug 13,2018
Minithumbup
By: 'Emma Wilson'
Aug 13,2018
0 people found
this helpful
Courtney was professional throughout, arrived on time for viewing early even. Answered any questions we had about the properties and explained everything clearly. Happy to answer questions to enable us to pick a property....
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Comment on agent fees
Fees are quite expensive compared with other agents
Was this helpful? Yes

“Apartment...”

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Aug 13,2018
Minithumbup
By: 'Nicole batty'
Aug 13,2018
0 people found
this helpful
He was very nice man and cane on time early in fact gave us proper viewing made it easy for us to decide what we wanted.now have a nice apartment thanks to Courtney...
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Comment on agent fees
Great ?
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“Very helpful...”

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Aug 12,2018
Minithumbup
By: 'Nicola Rice'
Aug 12,2018
0 people found
this helpful
Had a difficult time securing a flat as the first one we signed for fell through due to the previous tenants extending their lease. Ascend were very helpful with showing us other options and doing video viewings....
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“Guarantor...”

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Aug 12,2018
Minithumbup
By: 'Watson'
Aug 12,2018
0 people found
this helpful
I was acting as guarantor for a property my daughter is renting. I find the questions intrusive and the commitment onerous. Trying to convey the fact that i was on holiday and did not immediately have access to some required documents was much more difficult ...
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Comment on agent fees
Not my responsibility.
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“Renting...”

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Aug 11,2018
Minithumbup
By: 'Jessica'
Aug 11,2018
0 people found
this helpful
We found this agency very helpful and professional and would definitely use them again. They made the process quick and simple with their excellent communication and prompt responses, thank you....
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“Good communication...”

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Aug 10,2018
Minithumbup
By: 'Jessica'
Aug 10,2018
0 people found
this helpful
Good experience with good communication although parking was an issue as we were told the flat had parking but then just before signing it did not. But the issue was resolved...
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Comment on agent fees
Okay
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“Review Ascend Properties...”

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Aug 10,2018
Minithumbup
By: 'Kimeline'
Aug 10,2018
0 people found
this helpful
- Fast scheduling for viewing - Team available for any request - Apartment corresponds to the pictures on the offer - Application process clear and efficient However, the application process should be adapted on a case by case basis. Some requirements are not applying in some ...
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Comment on agent fees
Good
Was this helpful? Yes

“Best Agency so far...”

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Aug 10,2018
Minithumbup
By: 'Richard Bakk'
Aug 10,2018
0 people found
this helpful
This is my first time renting an apartment on my own, so I was a bit lost in the beginning of my flat hunting. Fortunately I found Ascend, who has a great variety of modern and beautiful apartments, so I could find a property that ...
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“Smooth...”

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Aug 09,2018
Minithumbup
By: 'Nic'
Aug 09,2018
0 people found
this helpful
I have recently worked with Courtney in regarding to renting an apartment in Manchester. Everything went really well and I am positive that this will continue to be the same with future customers....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Letting process seems well structured but very late at sending documents out...”

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Aug 09,2018
Minithumbdown
By: 'Sam'
Aug 09,2018
1 people found
this helpful
We thought the letting process was clear and easy to follow but has been let down at the end when it came to sending out the tenancy agreement as it got delayed and delayed, meaning we had to go and chase a number of times. ...
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Comment on agent fees
The fees are okay, thought a bit on the expensive side but it was clear what we need to pay and when.
Was this helpful? Yes

“decent...”

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Aug 09,2018
Minithumbup
By: 'John Smith'
Aug 09,2018
0 people found
this helpful
The service I received was fairly good when going well however, we encountered a few problems due to what seemed to be poor communication within the company....
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Comment on agent fees
fairly costly however not terrible
Was this helpful? Yes

“Very help staff that made the experience easy...”

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Aug 09,2018
Minithumbup
By: 'HJack'
Aug 09,2018
0 people found
this helpful
Throughout the process to rent a flat with ascend both Beth and Aaron have been very helpful throughout. Especially due to the fact the first flat we wanted to rent fell through, they went out of their way to fit us in for another flat, ...
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“reply very fast...”

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Aug 08,2018
Minithumbup
By: 'Xueli'
Aug 08,2018
0 people found
this helpful
the details and files are prepared carefully, email replies very fast. They are responsive so that I would recommend them...
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“Really fast and professional service. Stress free and excellent communication...”

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Aug 08,2018
Minithumbup
Robert
By: 'Katie Smith'
Aug 08,2018
0 people found
this helpful
I was really happy and really impressed with Ascend and Rob. Rob was very thorough, and clear with all stages of the process he updated me as soon as he could and made the process stress free....
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Comment on agent fees
The agents fees are average for the market rate.
Was this helpful? Yes

“Very satisfied overall...”

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Aug 08,2018
Minithumbup
By: 'Vicky'
Aug 08,2018
0 people found
this helpful
Overall I am very satisfied, they were very helpful and everything was easily sorted out without any problems. I've had bad experiences with other agencies in Manchester in the past, but this one I would definitely reccommend....
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“Awesome people...”

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Aug 08,2018
Minithumbup
By: 'Reza'
Aug 08,2018
0 people found
this helpful
Everything went super smooth. Altough at the beginning we had to wait quite a bit for the viewing. But it worth it. Thanks guys....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3