Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Moving In...”

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Sep 11,2018
Minithumbup
Lucy Wakeland
By: 'Felix'
Sep 11,2018
0 people found
this helpful
Since we started the process of renting the property from Ascend, Lucy has been extremely helpful in explaining the steps we needed to take to secure the property. When me and my flatmate have had difficulties filling out forms and had general queries about moving ...
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Comment on agent fees
This has been the only issue, the price to take the property off the market was a bit steep and unexpected. However, the flat was exactly what we were looking for so we were happy to pay it.
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“Helpful, quick response-time and friendly...”

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Sep 11,2018
Minithumbup
By: 'Ollie'
Sep 11,2018
0 people found
this helpful
Aaron was welcoming and friendly during our viewing and has maintained his high standard of customer care throughout the application process with his quick and clear responses to our queries....
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Comment on agent fees
Fees could be lower but not unexpectedly high when considering fees from other agencies.
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“Quick Process...”

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Sep 07,2018
Minithumbup
By: 'Jono'
Sep 07,2018
0 people found
this helpful
Very welcoming and friendly, answered all questions that were asked and did so in a professional manner. Helped us find a gem of an apartment....
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Comment on agent fees
good.
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“Good communication...”

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Sep 07,2018
Minithumbup
By: 'Joao'
Sep 07,2018
0 people found
this helpful
So far, the communication between us and the agency has been good and therefore have been informed about fees and processes so that we have ease with moving in....
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Comment on agent fees
They're good, looking around and the prices seem to be similar to those offered by similar agencies.
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“Helpful, Friendly and Professional...”

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Sep 07,2018
Minithumbup
By: 'Luke'
Sep 07,2018
0 people found
this helpful
We had an extremely positive experience of this estate agent and received excellent customer service while searching for a flat. Aaron was informative and honest about the property we were viewing and answered a variety of questions that we had about the flat and the ...
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Comment on agent fees
This agent's fees were fair and consistent with other estate agents.
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“Excellent service...”

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Sep 06,2018
Minithumbup
By: 'Joel'
Sep 06,2018
0 people found
this helpful
Courtney has been very helpful and cooperative in helping me in our most recent flat move. Very quick and smooth process us getting us secured in a new property. Would highly recommend!...
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Comment on agent fees
good - very reasonable
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“Very helpful...”

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Sep 06,2018
Minithumbup
By: 'Alex Flanagan'
Sep 06,2018
0 people found
this helpful
Went to see a few different properties with Aaron who offered great, helpful advice & was very knowledgeable about each property....
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Comment on agent fees
Good
Was this helpful? Yes

“A move to Manchester...”

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Sep 06,2018
Minithumbup
By: 'Stefan'
Sep 06,2018
0 people found
this helpful
Ascend have been pretty good on the whole, whenever I have spoken to staff either in person or on the phone they have been very friendly and helpful. Written communication has been a little less efficient, and I would thoroughly recommend people call Ascend rather ...
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Comment on agent fees
I have little frame of reference, but the application fee was substantially more expensive than the fee quoted for two other flats I looked at.
Was this helpful? Yes

“Excellent Service Letting agent...”

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Sep 06,2018
Minithumbup
By: 'Sebastian Leonhardsen'
Sep 06,2018
0 people found
this helpful
I approached Ascend after having reached the end of my tenancy in a previous property. Due to being unaware the tenancy was ending it left me very strapped for time and having to find, view, and secure a new property in a fortnight. Aaron was ...
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Comment on agent fees
Reasonable fee's and quick turnaround, no complaints whatsoever.
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“Renting with Ascend...”

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Sep 06,2018
Minithumbup
By: 'Harry and Nicole'
Sep 06,2018
0 people found
this helpful
Renting a property with Ascend has been a very easy and seemless process. Aaron showed us around the property and answering any questions we had. As this was our first time renting a property, Aaron worked very hard to keep us well informed and explained ...
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Comment on agent fees
Good
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“Helpful...”

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Sep 04,2018
Minithumbup
By: 'alias'
Sep 04,2018
0 people found
this helpful
Friendly and helpful. Good communication throughout the process. Arrived on time. Showed good knowledge of the property and the area....
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Comment on agent fees
High fees, and also deposit. Lots of fees.
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“All good...”

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Sep 04,2018
Minithumbup
By: 'Victor Prieto Pérez'
Sep 04,2018
0 people found
this helpful
Everything was okay, Mr. Coutney Cooks was very friendly, fast and profesional, He explained all the conditions clear and precise....
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“My experience was amazing...”

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Sep 04,2018
Minithumbup
By: 'Jorge Mora'
Sep 04,2018
0 people found
this helpful
The treatment was always correct and in a quick time, providing all the information at all time. In general everything was very well....
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Comment on agent fees
Our experience in the agent’s fees was incredible because all the time I felt very well cared for
Was this helpful? Yes

“All good...”

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Sep 04,2018
Minithumbup
By: 'Daniel Nieto'
Sep 04,2018
0 people found
this helpful
The treatment was always correct and in a quick time, providing all the information at all times. In general everything was very well...
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Comment on agent fees
All good
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“Five stars...”

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Sep 04,2018
Minithumbup
Robert
By: 'Nat'
Sep 04,2018
0 people found
this helpful
Positive experience throughout. Friendly and engaging agent. Quick responses and process. Great flat and location. Can definitely recommend Ascend if you're renting in the Manchester area....
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Comment on agent fees
Fees could be lower or less fees overall would be beneficial for the tenant.
Was this helpful? Yes

“Excellent...”

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Sep 04,2018
Minithumbup
Robert
By: 'jimted'
Sep 04,2018
0 people found
this helpful
I found Rob and Ascend to be reliable, polite, friendly, prompt, fair and informative! One of the best experiences that I've had with an agent...
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Comment on agent fees
Too many fees
Was this helpful? Yes

“Very good service! No messing about and straight to the point....”

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Sep 04,2018
Minithumbup
By: 'Fouzy Barahman'
Sep 04,2018
0 people found
this helpful
I normally have a lot of issues with estate agents but Courtney was straight to the point, he told me what I can and can't do. I would recommend Acend as a no hassle estate agent....
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Comment on agent fees
Very good service.
Was this helpful? Yes

“Friendly and knowledgable...”

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Sep 03,2018
Minithumbup
Ektha Mehta
Lucy Wakeland
By: 'Nicola'
Sep 03,2018
0 people found
this helpful
Ektha and Lucy have helped us achieve our dream of a family home. From first speaking with Ektha she was incredibly helpful and gave us the time and space to make the decision as to which house we wanted. Lucy did a great job of ...
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“Excellent service...”

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Sep 03,2018
Minithumbup
By: 'Sam'
Sep 03,2018
0 people found
this helpful
I am very happy with the fast, friendly and efficient level of service provided for by Ascend. Would definitely recommend!...
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Comment on agent fees
Reasonable fees.
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“wonderful...”

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Sep 03,2018
Minithumbup
Lucy Wakeland
Robert
By: 'Fred'
Sep 03,2018
0 people found
this helpful
This is a wonderful experience! Robert and Lucy are both patient and enthusiastic. Though I am an international student, they helped me successfully complete all the progress....
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Comment on agent fees
They could reply email more quickly
Was this helpful? Yes

“City Link...”

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Sep 03,2018
Minithumbup
Lucy Wakeland
By: 'ConorJM'
Sep 03,2018
0 people found
this helpful
Both Courtney and Lucy have made this move a lot less stressful than anticipated. Everything has gone very smoothly, would recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent staff and service...”

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Aug 31,2018
Minithumbup
Ektha Mehta
By: 'Kwame'
Aug 31,2018
0 people found
this helpful
I bought my first property through Ascend this year. The team were helpful and accomodating with any queries I had. I was Ektha's client/customer and she was so friendly, kind and definitely knew what she was doing. If there were any delays, which often ...
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“Friendly and easy to deal with...”

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Aug 31,2018
Minithumbup
By: 'Sacha'
Aug 31,2018
0 people found
this helpful
It was very easy to deal with Courtney as he was friendly, helpful and didn't try to rush my decision. He was sure to check in before our appointment to confirm and allay any uncertainties. Very knowledgable and able to answer all my questions....
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Comment on agent fees
Several different fees add up, but they are transparent.
Was this helpful? Yes

“good experience...”

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Aug 30,2018
Minithumbup
Robert
By: 'Ali K'
Aug 30,2018
0 people found
this helpful
the agents were very helpful and the procedure for application was easy and all online and all laid out for us, good experience!...
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Comment on agent fees
good
Was this helpful? Yes

“Rob Healy Feedback...”

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Aug 30,2018
Minithumbup
Robert
By: 'yeaf'
Aug 30,2018
0 people found
this helpful
Robb was very helpful and always quick to answer our questions. He provided us with video viewings immediately since we were not in the UK....
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“Lovely...”

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Aug 29,2018
Minithumbup
Ektha Mehta
By: 'Vera'
Aug 29,2018
0 people found
this helpful
Ektha has been so helpful from the word go. I felt that she was rooting for me when I decided to purchase one of the properties we visited. I didn't feel pushed and I was allowed to make a decision without being rushed. Everytime I ...
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“Renting a propert...”

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Aug 29,2018
Minithumbup
Robert
By: 'Louis'
Aug 29,2018
0 people found
this helpful
Very simple and easy to do with this agent as we called about the property on Monday arranged a viewing for Tuesday and had the property secured the next day. All instructions where simple and sent promptly. 10/10 would use again...
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Comment on agent fees
About average but very simply laid on what what to pay and when.
Was this helpful? Yes

“So so friendly!...”

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Aug 29,2018
Minithumbup
Robert
By: 'Molly Bennett'
Aug 29,2018
0 people found
this helpful
Rob was fantastic when i viewed two flats at Lexington court at Salford quays. He could answer any question that I had about the apartments and wasn't pushy selling at all. Genuinely a pleasure having him show me round the flats!...
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Comment on agent fees
Fees are around standard for the Manchester area so can't really comment
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“Great...”

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Aug 28,2018
Minithumbup
Robert
By: 'Erin and Fiona'
Aug 28,2018
0 people found
this helpful
Robert was extremely helpful in helping us secure our property and find the right place that suited us as tenants....
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Comment on agent fees
Good although high in some aspects.
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“Extremely helpful...”

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Aug 24,2018
Minithumbup
By: 'Meg and Milli'
Aug 24,2018
0 people found
this helpful
Our experience with Ascend has been an extremely positive one. They have assisted us with trying to find the perfect property and talked us through everything we'd need to know before moving into our first home. Courtney in particular has shown us around 2 homes, 1 of ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3