Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Helpful agents, pleasant experience....”

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Oct 02,2018
Minithumbup
By: 'Charl'
Oct 02,2018
0 people found
this helpful
Had a good and helpful experience throughout the process. Everything was smooth and the agent was helpful. Only thing i disagree with is the fees. Shame they has to be so high, it really puts me off....
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Comment on agent fees
I think fees make it harder to move house essentially, with rent and deposit you have to be able to find a large amount of money at once.
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“Friendly, good experience...”

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Oct 02,2018
Minithumbup
By: 'Olivia'
Oct 02,2018
0 people found
this helpful
my experience with ascend was positive, professional and efficient. courtney was informed and outgoing when showing us the flat and quick to reply to our questions via mobile after....
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Comment on agent fees
expensive for two people
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“great service...”

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Oct 02,2018
Minithumbup
By: 'andreea'
Oct 02,2018
0 people found
this helpful
I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team. Thanks Courtney Crooks for your time and great service !...
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“FAST & PROFESSIONAL...”

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Oct 02,2018
Minithumbup
By: 'Amy Taylor'
Oct 02,2018
0 people found
this helpful
Me and my partner were dealt with very professionally and within a week we had everything sorted! We would highly recommend Ascend!...
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Comment on agent fees
The fees are worth paying for the service you get.
Was this helpful? Yes

“Very professional service...”

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Oct 02,2018
Minithumbup
Robert
By: 'Ben'
Oct 02,2018
0 people found
this helpful
Ascend were very helpful throughout the flat hunting process for me. Not only were they very direct and efficient when it came to discussing viewings in the Manchester office and when viewing properties, but they've been very prompt in responding to queries and letting me ...
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“Friendly...”

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Oct 02,2018
Minithumbup
Robert
By: 'Peter'
Oct 02,2018
0 people found
this helpful
This agent has been friendly and informative. Although the whole process has felt quite rushed at times, Robert has been helpful and quick to respond to e-mails....
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“Flat letting...”

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Oct 02,2018
Minithumbup
By: 'Alicia'
Oct 02,2018
0 people found
this helpful
Quick and easy application process with Courtney. Very informed about the property and quick to meet any needs/wants I had. Definitely recommend....
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Comment on agent fees
Discussed the application fee, check out fee and deposit/rent only. Open and honest about both fees.
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“Great Service...”

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Oct 01,2018
Minithumbup
By: 'Owen'
Oct 01,2018
0 people found
this helpful
I was looking for a new apartment and Courtney was a great help, very genuine and honest when it came to the financial side of things and was a great help during the whole process. Nothing to complain about at all!...
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“Flat hunting...”

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Oct 01,2018
Minithumbup
By: 'Ioannis Kotsiopoulos'
Oct 01,2018
0 people found
this helpful
Ascend properties behaved in a professional manner throughout the search process. They responded promptly to my emails from abroad, they proposed sets of available properties and were more than happy to arrange for viewings. Courtney Crooks in particular was efficient and helpful, contacted me frequently ...
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Comment on agent fees
Fair
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“Couldn't have asked for more...”

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Sep 30,2018
Minithumbup
By: 'RebeccaB'
Sep 30,2018
0 people found
this helpful
Aaron was very accommodating when it came round to viewing the property. He explained everything perfectly and was more than willing to answer any questions we had....
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Comment on agent fees
Fees were more than reasonable and were also explained to us before we made any decisions so we were aware of the costs upfront.
Was this helpful? Yes

“Review...”

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Sep 28,2018
Minithumbup
By: 'Alice'
Sep 28,2018
0 people found
this helpful
They were helpful when things went wrong. A couple of miscommunications but everything was sorted eventually and it has all been dealt with relatively quickly....
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Comment on agent fees
Good
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“Good...”

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Sep 27,2018
Minithumbdown
By: 'Abbas'
Sep 27,2018
0 people found
this helpful
The viewer was really good in showing the flat and discussing. The agent in the office was respectful and smiling all the time....
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“New apartment...”

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Sep 26,2018
Minithumbup
By: 'Nursing Student'
Sep 26,2018
0 people found
this helpful
Aaron was very friendly and professional. I originally was going to view another apartment, which ended up not fitting my needs. In the same appointment he showed me another option, which I am now taking, and I also gain an extra bedroom. Good service and ...
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Comment on agent fees
bad
Was this helpful? Yes

“Brilliant...”

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Sep 24,2018
Minithumbup
Robert
By: 'Manuel'
Sep 24,2018
0 people found
this helpful
Rob was absolutely brilliant and helpful and really honest since the beginning, some one to trust on and really communicative person! Happy to work with him....
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“Fast and professional!...”

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Sep 24,2018
Minithumbup
Robert
By: 'Mateusz Jadach'
Sep 24,2018
0 people found
this helpful
It is the second time I rent a property through Ascend Properties and have to say it is the best estate agency I have ever come across. Robert Haley is a great guy and was very helpful with my application....
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Comment on agent fees
Very reasonable Agent’s Fees
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“Fast and professional service...”

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Sep 24,2018
Minithumbdown
Robert
By: 'Lukasz'
Sep 24,2018
0 people found
this helpful
Outstanding service by Rob and the rest of the team at Ascend. Answered all the questions we had and was very helpful with the application process. Best agency I dealt with in Manchester....
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“Excellent, professional service...”

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Sep 24,2018
Minithumbup
By: 'L&A'
Sep 24,2018
0 people found
this helpful
Rob and Tom were both a great help in showing us properties and providing thorough information on each one. Charismatic people and very smooth administration process. Would recommend!...
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“Excellent communications throughout...”

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Sep 22,2018
Minithumbup
Fiona Trigg
By: 'Marc'
Sep 22,2018
0 people found
this helpful
Can't fault the advice, transparency and excellent efficiency of the Fiona and Aaron. The move has been smooth and they have kept to their word on all agreements and discussions......
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Comment on agent fees
These appear to be the going rate for the current market.
Was this helpful? Yes

“Helpfull...”

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Sep 18,2018
Minithumbup
By: 'Alex'
Sep 18,2018
0 people found
this helpful
Helpfull reasuring empathic pleasant and just an all round good guy. Courtious but im strggling to describe someone i just met in 20 words.....
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Comment on agent fees
All fees are very expensive and cant really be justified. But courtney deserves a good slice
Was this helpful? Yes

“Very fast and professional...”

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Sep 13,2018
Minithumbup
Robert
By: 'Domenico'
Sep 13,2018
0 people found
this helpful
We just decided to have this flat for their service. We had Rob helping us, he was really professional and clear....
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Comment on agent fees
Good
Was this helpful? Yes

“One Year On...”

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Sep 13,2018
Minithumbdown
By: 'Huw A'
Sep 13,2018
6 people found
this helpful
I have been a tenant in an Ascend property for 13 months. I am about to move to a second Ascend property as my landlord is selling where I presently live. I went with Ascend again because I needed to move quickly and they have a ...
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Comment on agent fees
I have commented in my review on the excessive increase in fees
Was this helpful? Yes
By: Megan
Sep 19, 2018
View all comments (1)
Thank you for your positive comments regarding our Sales and Contracts team. We really appreciate the positive feedback. You should have received a call explaining the landlord had decided to sell you apartment, explaining that this would not affect your fixed term agreement but we would kindly request you allow viewings to take place. We sincerely apologise if this call didn't occur before you were notified of viewings taking place. Regarding the request to replace the window handles, t ...

“Extremelely pleased...”

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Sep 12,2018
Minithumbup
Robert
By: 'Alexandra'
Sep 12,2018
0 people found
this helpful
The entire process up to securing the payment for our property was just perfect. Rob was very helpful with everything and he gave us quick responses every time. Based on our experience with all the agencies in Manchester,Ascend was the best. Would definitely recommend ...
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Comment on agent fees
Good
Was this helpful? Yes

“1 bed flat...”

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Sep 12,2018
Minithumbup
Robert
By: 'Cristian'
Sep 12,2018
0 people found
this helpful
The flat is very clean and the kitchen it s fully equiped . The bed is new and it looks so good !...
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Comment on agent fees
Good
Was this helpful? Yes

“Quick and efficient...”

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Sep 12,2018
Minithumbdown
Robert
By: 'PriceyAgent'
Sep 12,2018
0 people found
this helpful
Rob was quick and efficient, was able to answer all questions that we asked. It felt a little unusual to visit a property with two other potential tenants, however, perhaps this is standard practice now?! It felt a lot less personal....
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Comment on agent fees
This agents fees are absolutely outrageous. Over £400 when the property I visited before the Ascend property had fees of just £100! Can not recommend them based on these terrible fees
Was this helpful? Yes

“Friendly approach...”

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Sep 12,2018
Minithumbup
Robert
By: 'Lena'
Sep 12,2018
0 people found
this helpful
I have met Robert twice for viewing of two different flats. He was very accurate with the given time. He kindly welcomed me and presented these flats by a friendly approach, naturally, without aggravating properties condition or unnecessary words. This was very important to me ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful and Polite...”

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Sep 11,2018
Minithumbup
By: 'Paul'
Sep 11,2018
0 people found
this helpful
Everyone we have spoken to (especially Aaron) has been helpful, polite and very friendly. Making the process of finding (and moving into) a place a lot more relaxing!...
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Comment on agent fees
A tad higher than others.
Was this helpful? Yes

“Very professional...”

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Sep 11,2018
Minithumbup
Robert
By: 'Phil'
Sep 11,2018
0 people found
this helpful
Robert was extremely professional, informative and knowledgeable of both the property and surrounding areas, making this a very pleasant viewing....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

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Sep 11,2018
Minithumbup
Robert
By: 'John S'
Sep 11,2018
0 people found
this helpful
Very good experience! Robert and Beth was very friendly and helpful! The process in order to rent the house was very easy and fast! I would recommend Ascend properties without a doubt....
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Comment on agent fees
Good
Was this helpful? Yes

“Easy...”

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Sep 11,2018
Minithumbup
Robert
By: 'Jim N'
Sep 11,2018
0 people found
this helpful
I've had an excellent experience with Ascend. Robert and Beth ware really helpful. They helped us to secure a flat quickly. Great communication, responding to emails quickly and very friendly, would recommend....
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Comment on agent fees
good
Was this helpful? Yes

“Ascend Properties...”

Share on :
Sep 11,2018
Minithumbup
Robert
By: 'Jessica'
Sep 11,2018
0 people found
this helpful
I was very impressed with the efficiency and ease of arranging a viewing. Robert was there to meet me at the agreed property and gave me all the details I needed and was open to me asking any questions I needed. The response once wanting ...
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Comment on agent fees
Agents fees are made clear from the start.
Was this helpful? Yes
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3