Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Very pleasant...”

Share on :
Nov 26,2018
Minithumbup
By: 'Jackenson Lamour and Brandi Harvey'
Nov 26,2018
0 people found
this helpful
COURTNEY was very professional and nice to us he made the whole process welcoming and we was happy with his service....
read full review
Comment on agent fees
He is very good and professional
Was this helpful? Yes

“Ascend - Fast service...”

Share on :
Nov 20,2018
Minithumbup
By: 'Vlad P.'
Nov 20,2018
0 people found
this helpful
Fast and convenient service. Information was provided quickly and clearly as well as, I got answers on all my question....
read full review
Comment on agent fees
Application Fee is little bit high, but can live with that.
Was this helpful? Yes

“Great agent...”

Share on :
Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Olga'
Nov 19,2018
0 people found
this helpful
Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented apartment....
read full review
Comment on agent fees
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.
Was this helpful? Yes

“Great service....”

Share on :
Nov 19,2018
Minithumbup
Lucy Wakeland
Robert
By: 'James C'
Nov 19,2018
0 people found
this helpful
The agents have been very clear and quick to respond to questions, as well as professional and very courteous throughout....
read full review
Was this helpful? Yes

“Brilliant...”

Share on :
Nov 19,2018
Minithumbup
Lucy Wakeland
By: 'Natasha Ashworth'
Nov 19,2018
0 people found
this helpful
Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest. Thank you again ever so much x...
read full review
Comment on agent fees
Brilliant
Was this helpful? Yes

“Professional work...”

Share on :
Nov 19,2018
Minithumbup
Robert
By: 'Wid'
Nov 19,2018
0 people found
this helpful
Robert is good person and postive behavours, He was honest and professional in his work. I'm happy that I dealt with him....
read full review
Comment on agent fees
Little bit expensive
Was this helpful? Yes

“Excellent...”

Share on :
Nov 19,2018
Minithumbup
By: 'Alex'
Nov 19,2018
0 people found
this helpful
Courtney was welcoming and accomdating when he met us at the property. He gave us a comprehenisve guide to the process. He put me at ease as it is my first time renting in Manchester and provided great insight to the area and the properties ...
read full review
Was this helpful? Yes

“Speed up rent agreement...”

Share on :
Nov 19,2018
Minithumbup
By: 'Courtney Crooks'
Nov 19,2018
0 people found
this helpful
Speed up the process to send the information about the rent agreement, as well as the required information close the agreement....
read full review
Was this helpful? Yes

“Secured my property...”

Share on :
Nov 19,2018
Minithumbup
Robert
By: 'Michela'
Nov 19,2018
0 people found
this helpful
Rob was very helpful on the viewing and helped me secure my property with ease and answered all questions that I had...
read full review
Was this helpful? Yes

“Ascend Review...”

Share on :
Nov 19,2018
Minithumbup
Robert
By: 'Ujas'
Nov 19,2018
0 people found
this helpful
Ascend are very professional, friendly and helpful when searching for a property. The staff were always available and happy to answer and queries I had. Having dealt with Rob, he was very knowledgeable, patient and helpful in providing excellent customer service....
read full review
Comment on agent fees
The agency fees are quite high, but when comparing with other agents it can be seen as reasonable, however a breakdown of why the fee's are the price they are would be useful.
Was this helpful? Yes

“Good service...”

Share on :
Nov 19,2018
Minithumbup
By: 'Tom Jones'
Nov 19,2018
0 people found
this helpful
We originally booked to view just one property with Ascend, but ended up viewing three, as Courtney was prepared to be flexible and happy to organise a viewing of additional properties with he suggested would fit our needs at short notice. On organising rent and ...
read full review
Was this helpful? Yes

“Alto...”

Share on :
Nov 19,2018
Minithumbup
Robert
By: 'Jc'
Nov 19,2018
0 people found
this helpful
Very good communication. Always happy to help. We did everything we need and answered all our questions. Thanks so much....
read full review
Comment on agent fees
A bit expensive
Was this helpful? Yes

“Review...”

Share on :
Nov 16,2018
Minithumbup
By: 'Mrak'
Nov 16,2018
1 people found
this helpful
Courtney was friendly and accessible while showing me the property, coming on time and answering all the questions I had....
read full review
Was this helpful? Yes

“Letting as a Tenant...”

Share on :
Nov 15,2018
Minithumbup
Lucy Wakeland
By: 'Jenna'
Nov 15,2018
4 people found
this helpful
Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and ...
read full review
Comment on agent fees
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.
Was this helpful? Yes

“Ascend are only interested in your money...”

Share on :
Nov 13,2018
Minithumbdown
By: 'Sarah'
Nov 13,2018
32 people found
this helpful
Myself and my fellow tenant have had multiple issues with Ascend properties from the moment we signed the contract. The first being Ascend losing the funds I had transferred to them before moving in. This was extremely stressful as Ascend said we would not be ...
read full review
Comment on agent fees
Ridiculously expensive! We used Reeds Rains when we moved and the fees were half the amount we paid with Ascend.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (1)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“Easy process...”

Share on :
Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Joana'
Nov 12,2018
0 people found
this helpful
We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our questions....
read full review
Was this helpful? Yes

“Good experience...”

Share on :
Nov 12,2018
Minithumbup
Lucy Wakeland
By: 'Andre'
Nov 12,2018
0 people found
this helpful
We rented a property with this agency. Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and helpful....
read full review
Was this helpful? Yes

“Amazing service...”

Share on :
Nov 10,2018
Minithumbup
By: 'Michael'
Nov 10,2018
1 people found
this helpful
My friend and I have recently been employed my Manchester firms and needed somewhere to live. After searching online for properties, Ascend was one of a few agents. After taking to various people on the phone, Courtney was most helpful to my friend and I. ...
read full review
Was this helpful? Yes

“great service...”

Share on :
Nov 10,2018
Minithumbup
By: 'Afshin'
Nov 10,2018
0 people found
this helpful
Personally Courtney provided great customer servcie and was really helpful in me finding the right property and getting all the information i wanted on the property. in addition, he was available at all times which was great and dealt with any queries that i had ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Client centred and very organised...”

Share on :
Nov 05,2018
Minithumbup
Fiona Trigg
Robert
By: 'Louise'
Nov 05,2018
1 people found
this helpful
First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to ...
read full review
Comment on agent fees
I found the fees expensive, especially the application fee to take it off the market. Deposit is always going to be property dependent and this is understandable however I think the fees could be a little less pricey than what they are. I was shocked.
Was this helpful? Yes

“Friendly and Helpful...”

Share on :
Oct 19,2018
Minithumbdown
By: 'Alan'
Oct 19,2018
0 people found
this helpful
Very clear information and advice. Showed my 3 properties in Victoria Mill. Was very pleased with the service .Would definitely recommended for prospective clients....
read full review
Was this helpful? Yes
By: James Hession
Oct 25, 2018
View all comments (1)
Proactive and massively helpful , proffesional and courteous. Gave me all of the information i needed to make a fully informed descision on the property i viewed. ...

“Very Good...”

Share on :
Oct 17,2018
Minithumbup
By: 'Rashid'
Oct 17,2018
0 people found
this helpful
Great location for the main branch, a large number of properties, very efficient and friendly staff. Extremely fast processing and they allow signing the documents online....
read full review
Comment on agent fees
To be expected
Was this helpful? Yes

“Easy and Friendly...”

Share on :
Oct 15,2018
Minithumbup
By: 'Thamanna'
Oct 15,2018
0 people found
this helpful
This is my first time renting, and so this experience being as easy and seamless as it has been was very important and eased the intimidating aspect of finding my first home. Courtney was very pleasant and easy to talk to and offered answers for ...
read full review
Was this helpful? Yes

“Worst customer service ever...”

Share on :
Oct 15,2018
Minithumbup
James Hardern
By: 'Anonymous'
Oct 15,2018
43 people found
this helpful
Helpful up to signing the contract, after which have absolutely no interest in solving any issues for myself and half almost decline to discuss issues with the landlord. I've been waiting for a parking permit for the past 12 weeks - chase up every couple weeks ...
read full review
Comment on agent fees
Horrific customer service for tenant.
Was this helpful? Yes

“Moving into new property...”

Share on :
Oct 11,2018
Minithumbdown
Robert
By: 'Al'
Oct 11,2018
0 people found
this helpful
I have just completed process of moving into a property managed by Ascend.I have found the process extrely convuluted. The agent got the price wrong in the contract and then I had to request that this be amended....
read full review
Comment on agent fees
The agents fees are not appropriate for the work completed on the process.
Was this helpful? Yes

“Very helpful...”

Share on :
Oct 05,2018
Minithumbup
By: 'Sophie Reuben'
Oct 05,2018
0 people found
this helpful
After originally viewing 2 properties elsewhere which I wasn't happy with I viewed a property with Courtney at Ascend who was very helpful. He listened to any questions I had and made sure he gave me all the information I needed. He made sure he was ...
read full review
Comment on agent fees
Think they are what’s expected and similar to other agents
Was this helpful? Yes

“Friendly and Helpful...”

Share on :
Oct 04,2018
Minithumbup
Robert
By: 'Kerr'
Oct 04,2018
0 people found
this helpful
Rob was extremely friendly and helpful. Upon showing us around the property he made sure to inform us of what was included in the property and how the application process would go, including any additional charges....
read full review
Comment on agent fees
I have never rented before so am unsure how the fees compare to other agents
Was this helpful? Yes

“Helpful Staff, Fist time renter....”

Share on :
Oct 03,2018
Minithumbup
By: 'Jack'
Oct 03,2018
0 people found
this helpful
Really helpful staff has made the process as smooth as possible. Fiona Trigg has helped us with any questions along the way....
read full review
Comment on agent fees
Agent fee's seemed pretty expensive; As we are first time Renters.
Was this helpful? Yes

“Kind support...”

Share on :
Oct 03,2018
Minithumbup
Robert
By: 'SA'
Oct 03,2018
0 people found
this helpful
Robert is very kind to introduce a property and immediately helped me to secure the property when the renting properties go in and out of the.market very quickly. His kindness is part of factors I decided to take the property he showed me....
read full review
Comment on agent fees
With the services I received I think it's worth for the fee.
Was this helpful? Yes

“Highly recommended...”

Share on :
Oct 02,2018
Minithumbup
By: 'Cristina'
Oct 02,2018
0 people found
this helpful
We found Ascend helpful, professional and easy to contact . Thanks to Courtney Crooks for his time and patience, he explained everything perfectly and was more than willing to answer any questions we had....
read full review
Comment on agent fees
Thank you !
Was this helpful? Yes
Staff picture Robert
(328)
Staff picture Lucy Wakeland
(16)
Staff picture Ewan Rowe
(11)
Staff picture Ektha Mehta
(5)
Staff picture Ardent
(20)
Upload your photo Pearl
(1)
No image available Tom
(6)
Staff picture Amanda Field
(22)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Lucy Sexton
(18)
Staff picture Fiona Trigg
(14)
Staff picture Lora Barker
(11)
Staff picture Mark Lewin
(3)
Staff picture Charlie Poulter
(2)
Staff picture Eleanor Crockett
(1)
Staff picture Nicole Moore
(1)
Staff picture James Hardern
(8)
Staff picture Adam Mack
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(1)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

As Seen On

Get in touch with

Ascend Properties

Branch - Manchester City Centre, Manchester, M3