Manchester City Centre, Manchester, M3
4.7/5, 1289 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 2 1120 64 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Professional, quick and easy to deal with...”

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Jun 29,2020
Minithumbup
Amanda Field
By: 'Tom'
Jun 29,2020
0 people found
this helpful
I’ve dealt with Amanda and Jess the last week, moving very quickly through the process and keeping me up to date and feeling very secure about first time renting! It was an absolute breeze and I’m surprised I’d never heard of Ascent ...
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“Amanda Field and Tom Best review...”

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Jun 24,2020
Minithumbup
Amanda Field
By: 'Jack'
Jun 24,2020
0 people found
this helpful
I dealt with both Tom and Amanda moving into my new home during the COVID-19 pandemic. Both of them were absolutely amazing! Always happy to help no matter. Tom immediately sent me a video tour and was helpful through the whole deposit process, and Amanda ...
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“Assistance with an old deal...”

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Jun 24,2020
Minithumbup
Robert
By: 'Mohammed'
Jun 24,2020
0 people found
this helpful
Robert went above and beyond to make sure my new property management honoured their deal proposed 1 year ago when I first moved in. He acted promptly, professionally and put me at ease. This has been the general theme with Ascend, and as someone who's been ...
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“Negative...”

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Jun 22,2020
Minithumbdown
Tom Billington
Robyn Young
By: 'Jean-Pierre'
Jun 22,2020
24 people found
this helpful
I had a very negative experience with this agency all around on several aspects during my short 1 year tennancy. The one that stands out the most is that I was bullied into "confirming" I would end my one year contract because I was applying to ...
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Was this helpful? Yes
By: Jean-Pierre Kohler
Jun 24, 2020
View all comments (2)
The maintenance issues were reported long before the COVID19 lockdown so to use the current situation we find ourselves in, in order to facilitiate your response is disgraceful. Please see picture attached of when the smoke alarm problem was raised (10th March) and when the UK lockdown started (23rd March). For 23 days I would hear a very loud beep every few minutes causing me stress and sleepless nights as well as not being fire safe. Regarding the rodents: Yes I did in fact report this pro ...

“They make you write a positive review before ......”

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Jun 19,2020
Minithumbdown
By: 'Nimrod'
Jun 19,2020
37 people found
this helpful
They make you write a positive review before you move so it looks like they are great, but in all honesty they scum you out of your deposit once you vacate the premises. They charges me £138 for " light cleaning" in a two bedroom flat. Please ...
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By: Nimrod
Jun 26, 2020
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You would say that though wouldn't you, could please kindly show any proof that I was aggressive in any way. ...

“Great response to issues and problems were so......”

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Jun 18,2020
Minithumbup
Ardent
Amanda Field
By: 'Alex'
Jun 18,2020
0 people found
this helpful
Great response to issues and problems were solved quickly in a time pressured situation. I'd never heard of Ascend before starting with them but I'd recommend them to anyone and I look forward to my tenancy with them....
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“Excellent friendly service. They managed to a......”

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Jun 18,2020
Minithumbup
Ardent
Amanda Field
By: 'Adam'
Jun 18,2020
0 people found
this helpful
Excellent friendly service. They managed to arrange a viewing of the property very last minute amidst the corona virus pandemic which lead to everything being sorted within the week!...
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“Happy and delightful service...”

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Jun 16,2020
Minithumbup
Ewan Rowe
By: 'Fern'
Jun 16,2020
8 people found
this helpful
Ewan recently helped me and my friend with an apartment in Manchester. Even in the Covid-19 pandemic, he was more than happy to assist with all of our needs and make sure that we were safe and comfortable when viewing the apartment. Ewan was also ...
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“I am a first time buyer, I was not very knowl......”

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Jun 09,2020
Minithumbdown
Ektha Mehta
Lucy Wakeland
By: 'Yifan'
Jun 09,2020
11 people found
this helpful
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the ...
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By: Ascend Properties
Jun 10, 2020
View all comments (3)
Ms Li, if you wish to discuss this matter further, we are more than happy to have a conversation over the phone or alternatively you can follow our internal complaint’s procedure, which you are already in possession of. ...

“Avoid...”

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Jun 02,2020
Minithumbdown
By: 'SC'
Jun 02,2020
18 people found
this helpful
Very poor service. Didn't respond to repair requests until after the tenancy was over (12 months!). Charged me to clean even after the flat was professionally cleaned by us. Claimed they didn't receive the parking permit back despite being sent to their office and tried to ...
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“Extremely Helpful and Great Service...”

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May 16,2020
Minithumbup
Ewan Rowe
By: 'Chris'
May 16,2020
9 people found
this helpful
Ewan and the rest of the staff I dealt with from Ascend Properties were extremely helpful and made the process of finding and signing for a property seem-less, even during a difficult period. I’d definitely recommend them to friends and family. I look forward ...
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“Amazing letting experience !!! Higher quality......”

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May 14,2020
Minithumbup
Ewan Rowe
By: 'Agne'
May 14,2020
9 people found
this helpful
Amazing letting experience !!! Higher quality service and great communication ? Thank you for helping to find a perfect house for our needs?...
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“Worst estate agents in Manchester. False prom......”

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Apr 21,2020
Minithumbdown
By: 'Kyle'
Apr 21,2020
22 people found
this helpful
Worst estate agents in Manchester. False promises, they don't care, rude staff (* it states their apartments are perfect on their website, they leased us a filthy apartment with promises to repaint - never happened. Ignored our leak for 3 weeks that was a fire hazard. Apartment ...
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Was this helpful? Yes
By: Ascend Properties
Apr 21, 2020
View all comments (1)
Thank you for your review. I can confirm upon you viewing the property you requested and the landlord agreed to repaint the ceiling in the living room and hallway along with providing a replacement sofa. These works were agreed in writing and signed by both parties to confirm these were the only works to be completed. These works were completed prior to you moving into the property. Upon moving into the property you requested further works. We received quotes and the landlord agreed to re ...

“Ewan was really excellent throughout the proc......”

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Apr 18,2020
Minithumbup
Ewan Rowe
By: 'Chris'
Apr 18,2020
9 people found
this helpful
Ewan was really excellent throughout the process even when we became a tricky customer. He always replied to questions by text or email really quickly and was always on hand. Would highly recommend and it's very good to see how positive he is about he's ...
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“Great customer service, found a flat perfect ......”

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Apr 06,2020
Minithumbup
By: 'Ibrahim'
Apr 06,2020
1 people found
this helpful
Great customer service, found a flat perfect for me in a very limited timescale! Got a flat and moved in within a week or 2...
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“Excellent Service...”

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Mar 23,2020
Minithumbup
By: 'Grace'
Mar 23,2020
0 people found
this helpful
Recently shown round a property we are now going to rent as of May by Pearl. Pearl was brilliant, managed to answer all our questions and arrange a video of the property to be sent to us. Since going through the letting process th Ascend ...
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“Excellent customer service skills.Contactabl......”

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Mar 05,2020
Minithumbup
Ewan Rowe
By: 'Denise'
Mar 05,2020
10 people found
this helpful
Excellent customer service skills. Contactable via phone or email after working hours when suitable for individual. Swift process easy to follow....
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“I have been speaking with a lovely and helpfu......”

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Feb 17,2020
Minithumbup
Catalina Matei
By: 'Charlie'
Feb 17,2020
0 people found
this helpful
I have been speaking with a lovely and helpful lady Catalina. She has been very quick with her responses and is very informative....
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“Communication was 10/10! The process couldn't......”

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Feb 14,2020
Minithumbup
By: 'Danielle'
Feb 14,2020
0 people found
this helpful
Communication was 10/10! The process couldn't have been simpler for us, being able to reserve the house the same day we went to view....
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“We are super excited to move into our home n......”

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Jan 23,2020
Minithumbup
Lucy Sexton
By: 'Jade'
Jan 23,2020
0 people found
this helpful
We are super excited to move into our home next week and cannot thank and recommend Mollie Staines enough. Mollie arranged a house viewing around our busy work schedule, she was on time and so so helpful when showing us around. We have viewed properties ...
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“5 stars...”

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Jan 20,2020
Minithumbup
By: 'Joe'
Jan 20,2020
0 people found
this helpful
Great company, easy to contact and very helpful, the process was very simple and stress free. My agent was Erin, highly recommend!...
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“Amanda was incredibly helpful, and managed to......”

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Jan 08,2020
Minithumbup
Amanda Field
By: 'Blake'
Jan 08,2020
0 people found
this helpful
Amanda was incredibly helpful, and managed to secure me and my friend a property in just two days, very efficient and helpful....
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“This was the easiest move I've ever experienc......”

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Dec 18,2019
Minithumbup
By: 'Lucy'
Dec 18,2019
0 people found
this helpful
This was the easiest move I've ever experience. From start to finish the process went smoothly, we love our new place and when the time comes again we would happily use your services! Thanks!...
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“From the very beginning, Ascend staff has bee......”

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Dec 18,2019
Minithumbup
By: 'Wisland'
Dec 18,2019
0 people found
this helpful
From the very beginning, Ascend staff has been amazing! I completed the process while overseas and it was seamless. When I arrived, the staff was quick and smooth which got me in my flat in less than an hour. While living there so far, the ...
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“Excellent Customer Service...”

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Dec 18,2019
Minithumbup
Lucy Sexton
By: 'Dominic'
Dec 18,2019
0 people found
this helpful
Ascend made the process of moving into our first apartment really straightforward and were always there for us when we had any questions. The members of staff we met and talked to on the phone were extremely helpful and really friendly. They made the whole ...
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“Friendly staff...”

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Dec 18,2019
Minithumbup
Fiona Trigg
By: 'Alice'
Dec 18,2019
0 people found
this helpful
A bit of a slow start to get referencing and the contract sorted but have been very helpful with any queries that I’ve had upon moving in and have very helpful and friendly staff...
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“Amanda Field excellent...”

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Dec 06,2019
Minithumbup
Amanda Field
By: 'Paul'
Dec 06,2019
0 people found
this helpful
Amanda Field has been excellent in helping me secure my first apartment. She has provided me help and guidance without which I would have been lost. She is a credit to your company....
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“Amanda was GREAT!...”

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Dec 05,2019
Minithumbup
Amanda Field
By: 'Emily'
Dec 05,2019
0 people found
this helpful
Amanda was extremely helpful throughout the process of securing a flat and made sure we understood every aspect. Amanda was always happy to help with any questions we had and guided us through smoothly....
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“Helpful, friendly and professional....”

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Dec 02,2019
Minithumbup
Amanda Field
By: 'Laura'
Dec 02,2019
0 people found
this helpful
Amanda and Mollie and the rest of the team at Ascend has been really helpful with securing our flat, even dealing with the complexity of doing initial discussion from South Africa. We are really happy with the service and level of responsiveness from Ascend....
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“Right from initial viewing with Mollie to the......”

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Nov 17,2019
Minithumbup
Amanda Field
By: 'Roddy'
Nov 17,2019
0 people found
this helpful
Right from initial viewing with Mollie to the rest of the experience in securing our property with Amanda, the team couldn't have been more helpful. They've been prompt with confirming all the details, completing referencing and agreeing a start of tenancy date. I'd definitely recommend ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3