Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Fast and reliable...”

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Feb 28,2019
Minithumbup
By: 'Patryk'
Feb 28,2019
0 people found
this helpful
Mollie has provided me with fast and reliable service for my rather time constraining requirements. It was a smooth process thanks to her, I've received all of the necessary details right when I needed them - which allowed me to secure a property without any ...
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Comment on agent fees
The fees were fairly low and I was pleased with them.
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“Great service...”

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Feb 28,2019
Minithumbup
By: 'Tab12'
Feb 28,2019
0 people found
this helpful
Very helpful and friendly.she updated me on the process regularly and answered any queries I had in a timely manner....
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Comment on agent fees
I think they’re quite high
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“Very good atmosphere...”

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Feb 25,2019
Minithumbup
By: 'Dafydd Brooks'
Feb 25,2019
0 people found
this helpful
Mollie Staines was very clear and helpful for all the information and procedures that I had to do. When the move in date was a little muddled, Mollie was able to fix the issue for me which I'm very grateful for....
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Comment on agent fees
the agents fee is very acceptable
Was this helpful? Yes

“Great service...”

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Feb 25,2019
Minithumbup
Ardent
By: 'Noku'
Feb 25,2019
0 people found
this helpful
The agent answered all my questions and showed me around the property. He was prompt and on time and gave me time to make my own decision....
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“Veiwing...”

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Feb 22,2019
Minithumbup
By: 'Lily boot'
Feb 22,2019
0 people found
this helpful
Mollie was very helpful at the viewing, she helped me find my way when I couldn't find the property. Mollie was very polite and made us feel relaxed about the process....
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Comment on agent fees
Fees could be explained more before going forward
Was this helpful? Yes

“229 Abito...”

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Feb 19,2019
Minithumbup
By: 'Faye Leadbeater'
Feb 19,2019
0 people found
this helpful
Informative with pricing and cost, honest and transparent so no hidden fees & fast in communication to landlord and myself from point of contact....
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“Review...”

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Feb 14,2019
Minithumbup
By: 'LauraB'
Feb 14,2019
0 people found
this helpful
Had a great experience renting a flat with Ascend. It was a really easy process getting viewings for properties and was kept up to date at all times. I would recommend this letting agent to anyone looking to rent a property...
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Comment on agent fees
Gppd
Was this helpful? Yes

“Mr...”

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Feb 14,2019
Minithumbup
By: 'Farooq'
Feb 14,2019
0 people found
this helpful
I would like to say that Claudia has been really helpful, kept me updated throughout the tenancy process and made everything clear and thorough to me. I would definitely recommend her....
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Comment on agent fees
Good
Was this helpful? Yes

“Really helpful!...”

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Feb 12,2019
Minithumbup
Ardent
By: 'Sbabauz'
Feb 12,2019
0 people found
this helpful
Really nice to find Ardent today on my viewing. He's been really helpful and made me feel confident on choosing this flat. He's given me all the details that I needed. Really friendly and polite! Will reccomend him!...
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Was this helpful? Yes

“Renting a property was made easy...”

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Feb 12,2019
Minithumbdown
Ardent
By: 'Millie'
Feb 12,2019
0 people found
this helpful
Ardent was friendly and professional! He ensured he gave us all the information whilst not making the viewing too formal, which we appreciated, as being first time renters the process can seem daunting. From viewing the property to securing it/filling out the paperwork was ...
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Comment on agent fees
Fee's seemed to be bit on the expensive side (i.e. application fee's, check-in and out fee's) but we expected nothing else as we were renting and not buying.
Was this helpful? Yes

“Very good quality service...”

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Feb 11,2019
Minithumbup
Ardent
By: 'Candice'
Feb 11,2019
0 people found
this helpful
Ardent showed me around the property and answered all my questions. He was nice and friendly and helped me secure the property quickly. Claudia answered all my questions related to the renting process. So far, service has been irreproachable. Answers are always quick and I ...
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Comment on agent fees
Fees are expensive so will expect a high quality service throughout
Was this helpful? Yes

“Great guy. Very honest. Smartly dressed and prompt. Thank you rob...”

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Feb 06,2019
Minithumbup
Robert
By: 'Robert morton'
Feb 06,2019
0 people found
this helpful
Wonderful man. Dressed very smart. On time and very honest about everything. Would recommend to anyone. He was wonderful in the property aswell...
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Comment on agent fees
Good
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“Went Fairly Smoothly...”

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Feb 01,2019
Minithumbup
Robert
Lucy Wakeland
By: 'Bensam'
Feb 01,2019
1 people found
this helpful
It all went pretty smoothly and everything was sorted out quite quickly. There were a few little hiccups like the wrong dates on forms and the fact the photos on the site aren't the same flats we looked at. But in all this was fairly ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Fast responses, reasonable prices...”

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Jan 30,2019
Minithumbup
Lucy Sexton
By: 'Dmitry'
Jan 30,2019
0 people found
this helpful
I have seen Ascend Agency years ago, they have always showed a reputation of an agency offering top class properties. Happy to sign my first contract with this agency and so far I am satisfied with their service. We had some issue with move-in dates, ...
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Comment on agent fees
Agent fees may be a bit higher that other agencies, but I would expect great service in return!
Was this helpful? Yes

“Great experience...”

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Jan 29,2019
Minithumbup
Ardent
By: 'Katie Jones'
Jan 29,2019
0 people found
this helpful
Ardent showed me around the flat I will be renting when I move to Salford and he was brilliant. I'm relocating from South Wales and have never been in Manchester before so Ardent was great to chat to and answered all my queries and concerns. ...
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Comment on agent fees
The agency fees are definitely the most expensive fees I have had to pay while I've been renting. I was also taken a back a little but by the requirement of renting I had to take out a Tenant Liability Insurance for just over £12 a month which I wasn't made aware of until I secured the property. In my opinion this doesn't make much sense as I have already paid an £800 deposit which again is a lot more than any of my previous letting agency experiences.
Was this helpful? Yes

“Customer Service...”

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Jan 26,2019
Minithumbup
Lucy Sexton
By: 'Excellent customer service'
Jan 26,2019
0 people found
this helpful
Very polite and caring service, every little question I had they were happy to help. Always on the end of the phone....
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Comment on agent fees
Agent fee’s higher than would of expected.
Was this helpful? Yes

“Renting a property...”

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Jan 24,2019
Minithumbup
By: 'Sol Demarch'
Jan 24,2019
0 people found
this helpful
We have had a very positive experience so far with Ascend and Courtney. Easy to contact, approachable, helpful and knowledgeable.ʉ۬He always got back to us on any questions or queries we had as quickly as possible.ʉ۬Thank you for all your help!...
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“excellent...”

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Jan 24,2019
Minithumbup
Ardent
By: 'jessica .c.'
Jan 24,2019
0 people found
this helpful
gave us all of the correct and important information that we needed at the time of viewing the property and also after viewing. very kind and professional. A.Julius was great help...
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Comment on agent fees
very good, he broke everything down and listed all of the key points
Was this helpful? Yes

“Great experience...”

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Jan 15,2019
Minithumbup
Lucy Wakeland
By: 'Raluca'
Jan 15,2019
0 people found
this helpful
Great experience with the agency, I'm a tenant for 3 years, great service, Lucy is one of the best and always helped with anything we needed . Highly recommended! 5 stars from me !...
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Comment on agent fees
Good
Was this helpful? Yes

“Agency...”

Share on :
Jan 14,2019
Minithumbup
By: 'Anoop Thomas'
Jan 14,2019
0 people found
this helpful
I recommend this agency, helpful staff fast processing.initially felt the application process is bit complicated but all went well with the support of staff Special thanks to Cloudia and Lucy ....
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Comment on agent fees
Ok
Was this helpful? Yes

“Not bad overall but improvements should be made...”

Share on :
Jan 11,2019
Minithumbdown
By: 'Rachel C'
Jan 11,2019
5 people found
this helpful
I spent a year living in a property managed by Ascend. They have many professional and reliable members of staff who will deal with any queries or issues competently and efficiently. Just going to give James Hardern a mention as when he was the property ...
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Comment on agent fees
Feels are excessively high and too frequent.
Was this helpful? Yes

“Very poor...”

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Jan 04,2019
Minithumbdown
By: 'Brenda'
Jan 04,2019
8 people found
this helpful
Very expensive with ridiculous extra fees e.g. we were charged to go and collect keys after already paying more than £300 in fees already. There were also problems with the contract and issues with their communication. Some maintenance issues are dealt with quickly, but others ...
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Comment on agent fees
Too expensive.
Was this helpful? Yes

“Airedale House Apartment Bradford...”

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Dec 20,2018
Minithumbup
Lucy Sexton
By: 'Abdul'
Dec 20,2018
0 people found
this helpful
Lucy Saxton has helped us a lot, I appreciate her help so much, she helped me through a difficult phase although it was a little tiring she got us through it. She provided me with very good customer service. Also she made sure I got ...
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Comment on agent fees
Good
Was this helpful? Yes

“Convenient and pleasant...”

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Dec 20,2018
Minithumbup
By: 'Cristina H'
Dec 20,2018
0 people found
this helpful
Very easy and straight forward viewing booking process. Courtney was lovely and very detailed during the viewing. Professional team and very quick process! Keep up the good work!...
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Comment on agent fees
Standard
Was this helpful? Yes

“Renting an apartment under the Ascend properties...”

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Dec 19,2018
Minithumbup
By: 'Suheir'
Dec 19,2018
1 people found
this helpful
The support I found from the above staff was really very encouraging for me to go further with thinking positively about Apartment 8, Cotton Square. The above staff explained to me thoroughly all about it, and guided me on how to fill the required forms in ...
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Comment on agent fees
good
Was this helpful? Yes

“Excellent...”

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Dec 14,2018
Minithumbup
By: 'Esien'
Dec 14,2018
0 people found
this helpful
Courtney was very professional and excellent in delivering my desired property. His communication was excellent and I was extremely comfortable dealing with him....
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Comment on agent fees
Good
Was this helpful? Yes

“Quick and easy...”

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Dec 10,2018
Minithumbup
By: 'Sam'
Dec 10,2018
0 people found
this helpful
Great service and allowed us to secure a property over the phone due to our circumstances and our inability to come up to Manchester to view the property....
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Comment on agent fees
Far too high.
Was this helpful? Yes

“Quick and easy...”

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Dec 09,2018
Minithumbup
By: 'Robc91'
Dec 09,2018
0 people found
this helpful
Great service, called up over the phone and received clear and consise information, completed application with little effort, highly recommend, thanks :)...
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Comment on agent fees
Fees a lot higher than we are used to
Was this helpful? Yes

“Amazing service...”

Share on :
Dec 03,2018
Minithumbup
By: 'Abbie Kirwan'
Dec 03,2018
0 people found
this helpful
Really happy with my experience with ascend. Staff were extremely helpful, and made the whole experience of applying to rent easy and stress-free!...
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Comment on agent fees
Good
Was this helpful? Yes

“Great customer service...”

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Nov 26,2018
Minithumbup
Adam Stephenson
By: 'Grace'
Nov 26,2018
0 people found
this helpful
Very quick and easy process with all agents.co.uk. They keep you well informed of the process under taken...
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Comment on agent fees
Good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3