Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“what a great woman!...”

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May 09,2019
Minithumbup
By: 'Fatema Ali'
May 09,2019
0 people found
this helpful
she did her best with me, she literally didn't leave me she was always asking me about if i need any help or is everything went ok, she is the best agent member that i have worked and contact with, Anna did a very hard ...
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“Excellent service...”

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May 08,2019
Minithumbup
By: 'Bill Brooks'
May 08,2019
0 people found
this helpful
Mollie was knowledgeable, kind, extremely helpful, and went above and beyond to communicate necessities to me during various hours of the days, to help speed the moving process along as quickly as possible. I'm thoroughly satisfied with the communication levels, and the management and organisational ...
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Comment on agent fees
Good
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“Work around you...”

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May 05,2019
Minithumbup
Ardent
By: 'ShannenWilson'
May 05,2019
0 people found
this helpful
Really happy with my letting experience with Ardent in particular, he was very informational about the property and easy to get in contact with to discuss future proceedings, letting process has been quick and moved in within 10 days of first viewing!...
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Comment on agent fees
Agency fees are a bit steep but as a single tenant they are slightly reduced.
Was this helpful? Yes

“The worst agent experience I've had in Manchester....”

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Apr 30,2019
Minithumbdown
By: 'Ex-tenant'
Apr 30,2019
23 people found
this helpful
An agent that only cares about profits, even at the expense of their tenants well-being. They are happy to look the other way when serious repairs are raised with the Landlord. They are happy to deceive you with unfair charges. They are happy with doing ...
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Comment on agent fees
Extortionate and unjust. Especially given the new legislation on the horizon. Many agents are embracing it already and abolished fees to show their willingness. Ascend have actually skyrocketed them in order to squeeze every last bit of profit they can, regardless of it's morality.
Was this helpful? Yes
By: Ex-tenant
Jun 25, 2019
View all comments (2)
I already did provide further details and I have your final viewpoint from the director, which avoided my questions. I'm submitting a complaint to the ombudsman. ...

“Disappointing...”

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Apr 29,2019
Minithumbdown
By: 'Tenant'
Apr 29,2019
13 people found
this helpful
Disappointing experience. Very expensive admin fees, with additional fees on top. Staff very difficult to get hold of and often avoided and ignored questions regarding the flat / tenancy. The whole experience was a bit of a nightmare....
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By: Adam Stephenson
Apr 29, 2019
View all comments (1)
As you have decided to remain anonymous, we are unable to find any contact details for yourself on our system - is it possible for you to please give Adam a call on 0161 667 5172 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks, Ascend Properties ...

“good experience...”

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Apr 24,2019
Minithumbup
By: 'Walaa'
Apr 24,2019
1 people found
this helpful
I had a good and friendly experience when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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Comment on agent fees
good
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“Brilliant Service...”

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Apr 17,2019
Minithumbup
By: 'HannahM'
Apr 17,2019
1 people found
this helpful
Always picked up the phone when I rang and were very proactive in getting in touch with me. Letting process is quick and easy and I like the way they get in touch over text for ease as I work full-time and can't always pick ...
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Comment on agent fees
Fees are high.
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“On the Ball!...”

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Apr 17,2019
Minithumbup
By: 'Anna'
Apr 17,2019
1 people found
this helpful
Mollie was excellent throughout the entire process. She was on the ball and answered every question I had very fast and accurately. She really showed up every other estate agent I had looked at different properties with! Would highly recommend both her and Ascend, they ...
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Comment on agent fees
Good
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“Very professional and helpful...”

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Apr 16,2019
Minithumbup
By: 'Magdalena Trojniar'
Apr 16,2019
1 people found
this helpful
I've recently had a viewing with this agent who was really friendly. I really appreciate his help and support with application process. He provided me with all the vital information and kept me updated on the progress. He did all his best to put the ...
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“Friendly!...”

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Apr 15,2019
Minithumbup
Ardent
By: 'Chloe'
Apr 15,2019
0 people found
this helpful
Ardent was very friendly and helpful showing me around 3 apartments, covered everything I had to know and answered all questions honestly ! Was also a big help in the process of securing an apartment, and contacting the landlord about some issues....
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Comment on agent fees
A few extra fees but fair and in line with other agencies in Manchester as far as I'm aware
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“Very Positive...”

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Apr 13,2019
Minithumbup
Ardent
By: 'Gavin Wallace'
Apr 13,2019
0 people found
this helpful
My girlfriend and I recently viewed a property in Manchester and were shown around by Ardent. He was incredibly friendly and welcoming, and covered absolutely everything while showing us around. We've had viewing before where we end with a whole list of questions, but here ...
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Comment on agent fees
The fees for admin procedures are there, however that is something that is universal with estate agents now, and given some of the other places I've seen they're quite reasonable by comparison.
Was this helpful? Yes

“Thanks...”

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Apr 12,2019
Minithumbup
Lucy Sexton
By: 'Ian'
Apr 12,2019
0 people found
this helpful
I found the process easier than expected, and that I was guided through the paperwork efficiently and thoughtfully. It is mainly completed on line and I did need some support with this....
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“Letting review...”

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Apr 09,2019
Minithumbup
By: 'Iman'
Apr 09,2019
0 people found
this helpful
She should have known about all small small details required - like abt internet connection , bill payment etc , and should have preparation on things are available in house or what are not. In short time , everything is not possible to check as tenant. And should ...
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Comment on agent fees
OK
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“Excellent experience...”

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Apr 09,2019
Minithumbup
By: 'Areti and Adam'
Apr 09,2019
0 people found
this helpful
Anna went above and beyond for us. She made a stressful situation enjoyable and made sure we got the best deal we could have had. Furthermore she was always available for us and constantly kept us informed of everything going on with our application. I ...
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Comment on agent fees
I would prefer not to have any agents fees however I understand the need for them and was not put off by them.
Was this helpful? Yes

“Easy, Speedy Process...”

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Apr 03,2019
Minithumbup
By: 'Emma'
Apr 03,2019
0 people found
this helpful
My experience with Ascend Properties was fantastic. We called up to book in a viewing on a newly listed property and were given the first viewing available on the day viewings began. Mollie met us outside the property and showed us around answering my big ...
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Comment on agent fees
The fees were in line with the fees that other agents were asking for in the Manchester area. They were all laid out on the website and the property listing so we knew before viewing.
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“Piece of cake!...”

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Apr 03,2019
Minithumbup
By: 'Alex Steedman'
Apr 03,2019
0 people found
this helpful
Mollie was great, Showed us around an advised us on how to get everything sorted efficiently. Top work! Definitely made the whole thing easy! 10/10 would recommend....
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Comment on agent fees
Good
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“Friendly and easy to contact...”

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Apr 02,2019
Minithumbup
By: 'Fraser Barratt'
Apr 02,2019
0 people found
this helpful
Ascend properties had good communication and helped with the application process. I would be happy to deal with them again....
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“Brilliant...”

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Mar 28,2019
Minithumbup
By: 'Annie thomas'
Mar 28,2019
0 people found
this helpful
She was brilliant with us she showed us round and she was informative and friendly wich made us comfortable with choosing that property, she most definatly gave us a good impression of ascend and the flat...
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Comment on agent fees
Good
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“Good experience, approachable and professional staff member...”

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Mar 28,2019
Minithumbup
By: 'Catie and Thomas'
Mar 28,2019
0 people found
this helpful
Anna had good knowledge of the property and the area. We were given plenty of time to see the property and she answered all our questions promptly. Anna maintained good communication with us after the viewing answering promptly to our questions and requests. This was ...
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“Great agent...”

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Mar 28,2019
Minithumbup
Ardent
By: 'Manchester'
Mar 28,2019
0 people found
this helpful
He always gave me prompt replies and every explanation given clearly with every details I needed. Great service thank you....
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Comment on agent fees
Lots of extra fees
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“Very helpful...”

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Mar 28,2019
Minithumbup
By: 'Charlotte & Chris'
Mar 28,2019
0 people found
this helpful
Anna was very helpful and professional. She was able to provide us with answers to all of the information we required. Thank you Anna...
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“Professional and friendly...”

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Mar 27,2019
Minithumbup
By: 'Lucy Flintham'
Mar 27,2019
0 people found
this helpful
Courtney was very professional friendly and honest. Very impressed with the service and support of the agency. Hopefully the service will continue with the rented property we've secured....
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Comment on agent fees
Agent fees are not great but expected.
Was this helpful? Yes

“Outstanding...”

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Mar 26,2019
Minithumbup
By: '24Wheels'
Mar 26,2019
0 people found
this helpful
Refreshing helpful and solution orientated. Can't recommend them highly enough. Wish I would have started with them rather than some of the other less impressive companies!...
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Comment on agent fees
Very consistent and very clear.
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“Great Experience...”

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Mar 24,2019
Minithumbup
By: 'Jake Hardy'
Mar 24,2019
0 people found
this helpful
Courtney was incredibly helpful throughout our experience with Ascend. He went above and beyond to be helpful and I would highly recommend him....
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“Good Service...”

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Mar 08,2019
Minithumbup
By: 'Brad'
Mar 08,2019
0 people found
this helpful
Letting agents were helpful and quick in responding to any queries. Would recommend for any other tenants wanting to rent....
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“Great experience with property viewings...”

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Mar 08,2019
Minithumbup
Lucy Sexton
By: 'Luke Casey'
Mar 08,2019
0 people found
this helpful
I viewed several properties with Courtney and he was wonderful. He showed me around the apartments with a great friendly attitude, and made my experience feel very personal. Whenever I had any questions he always knew the answers and was happy to help in any ...
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Comment on agent fees
About the same as I am used to paying so nothing to complain about
Was this helpful? Yes

“Review for renting a flat...”

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Mar 06,2019
Minithumbup
By: 'Spyros A'
Mar 06,2019
0 people found
this helpful
I was well received by Mollie during the viewing of the flat. She was very friendly and provided all the information I asked her about...
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“Ascend Review...”

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Mar 05,2019
Minithumbup
By: 'Ascend Review'
Mar 05,2019
0 people found
this helpful
Courtney was really helpful getting back to me and providing me with all the information I needed. The process was very quick and easy and made things 10x easier for me as I wasn't in the city....
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“Beautifully Presented....”

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Mar 05,2019
Minithumbup
Lucy Sexton
By: 'Mykel & Donata'
Mar 05,2019
0 people found
this helpful
MollieS, the one, LucyS the two. they've been good assisting us getting this property. Talked us through everything and with the procedure getting payments and referencing was smooth in no time. they are good at what they doing as we thought is was gonna take ...
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Comment on agent fees
Good( to our expectation )
Was this helpful? Yes

“Claudia Davey...”

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Mar 01,2019
Minithumbup
By: 'GL'
Mar 01,2019
0 people found
this helpful
Claudia Davey was very helpful and friendly. We were moving from London to Manchester that was more difficult for us as we couldn't view the property. Claudia sent us a video of property which was very helpful....
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Comment on agent fees
Good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3