Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Refreshingly professional and responsive!...”

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Sep 07,2019
Minithumbup
Robert
By: 'Emily Hargreaves'
Sep 07,2019
0 people found
this helpful
I found Ascend to be extremely professional, using initiative to provide recommendations (to help my apartment be rented quicker) where appropriate. Also very responsive communication. Although Ascend were not the agency who ended up finding my current tenants (they worked on a no win no ...
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“This is just a little message to show my appr......”

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Sep 05,2019
Minithumbup
By: 'Paulo'
Sep 05,2019
0 people found
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This is just a little message to show my appreciation for the Agent Mollie Staines, I found her to be very knowledgable about the property she was presenting and her approach in particular her customer service has been outstanding.I am new to the area ...
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“Avoid...”

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Aug 19,2019
Minithumbdown
By: 'Afzal Ali'
Aug 19,2019
21 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
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“First experience with Ascend...”

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Aug 13,2019
Minithumbup
By: 'Josh Lea'
Aug 13,2019
0 people found
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I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
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“I leased a property with ascend properties ......”

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Aug 12,2019
Minithumbup
By: 'Mayowa Ayodele'
Aug 12,2019
0 people found
this helpful
I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
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“Outstanding Service...”

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Aug 09,2019
Minithumbup
Tom
By: 'Yemi Akanle'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
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“Was very helpful with everything, did everyth......”

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Aug 08,2019
Minithumbup
By: 'Luke Moss-Kelly'
Aug 08,2019
0 people found
this helpful
Was very helpful with everything, did everything she could to help me and was very welcoming. Definitely the best letting agent I’ve had the pleasure of meeting...
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“I had a good and friendly experience with Tom......”

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Aug 07,2019
Minithumbup
Tom
By: 'Bakkiya Lakshmi'
Aug 07,2019
0 people found
this helpful
I had a good and friendly experience with Tom when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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“I've lived in ascend property for two years and if ......”

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Aug 01,2019
Minithumbdown
By: 'Lewis'
Aug 01,2019
35 people found
this helpful
I've lived in ascend property for two years and if there is anyone thinking of doing the same i urge you to LOOK ELSEWHERE. ITS NOT WORTH THE HASSLE. Firstly, we were straight out of university so it wasn't the best flat when we moved ...
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By: Lewis
Sep 09, 2019
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As you can probably tell, your response has just annoyed me further. As well as annoying me you are also demonstrating what it’s like to deal with Ascend. I tell Ascend I have a problem, Ascend blame me for things, take no responsibility all whilst not even attempting to acknowledge or fix the real issues. Classic Ascend!! ...

“Polite and very thorough, and fast responses ......”

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Jul 31,2019
Minithumbup
Tom
By: 'Aimee Harper'
Jul 31,2019
0 people found
this helpful
Polite and very thorough, and fast responses when wishing to secure the property. I would fully recommend using this letting agent....
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“Fantastic estate agents !...”

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Jul 31,2019
Minithumbup
Lucy Sexton
By: 'Megan Clark'
Jul 31,2019
0 people found
this helpful
Fantastic estate agents ! Had the most pleasant experience with every member of staff involved throughout my process of booking, viewing and securing a property. The whole process was quick and easy and the referencing team were very helpful with all queries....
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“Started fine but went very downhill. We rente......”

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Jul 23,2019
Minithumbdown
By: 'JC'
Jul 23,2019
31 people found
this helpful
Started fine but went very downhill. We rented with Ascend as they seemed like one of the more reputable agents in the city center but was severely let down by them. Firstly, I believe they are so well reviewed on here because they used to ...
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By: JC
Aug 05, 2019
View all comments (2)
Hi Stacey, It took over a month after the new tenants moved in for us to be provided with an invoice for the cleaning and Callum also constantly reiterated that "we are under no obligation to provide you with an invoice" for numerous items so your comment about being provided with invoiced for dilapidations is simply not true. Overall, he was unhelpful and rude - "discussing the proposed deductions" is a misnomer for the procedure, which is simply "either agree with us or go through a dispute ...

“When I decided I wanted to sell my property I ......”

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Jul 16,2019
Minithumbup
Lucy Wakeland
By: 'Phil Gillett'
Jul 16,2019
0 people found
this helpful
When I decided I wanted to sell my property I was introduced to Ascend but Courtney in the lettings department, he made the start of the process seamless by getting Lucy from the sales team to get in contact with me. From the first call ...
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“Mollie was a fantastic agent, very helpful an......”

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Jul 13,2019
Minithumbup
By: 'Mohammed El-Bahnasawi'
Jul 13,2019
0 people found
this helpful
Mollie was a fantastic agent, very helpful and easy to reach. She was very friendly and approachable, and it felt like I was dealing with a friend rather than a salesperson which is a relief when it comes to this industry....
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“Molly was amazing. So friendly and helpful. A......”

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Jun 27,2019
Minithumbup
By: 'Matthew Helio'
Jun 27,2019
0 people found
this helpful
Molly was amazing. So friendly and helpful. Accessible to ask for advice and very diligent. I would definitely recommend Ascend...
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“I recommend Ascend !...”

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Jun 25,2019
Minithumbdown
By: 'Jonathan black'
Jun 25,2019
0 people found
this helpful
Mollie was very helpful, even when renting a flat fell through she found us another one instantly in the same building! Best experience I've had from any estate agents I have dealt with. Would deal with again for sure !...
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“Very Professional...”

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Jun 20,2019
Minithumbup
Tom
By: 'Frank Harris'
Jun 20,2019
0 people found
this helpful
Tom was very helpful during the initial viewing and guiding me thereafter towards securing the property and paying the holding deposit....
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“Excellent Service...”

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Jun 17,2019
Minithumbup
By: 'ASB'
Jun 17,2019
0 people found
this helpful
Mollie was friendly, professional and responsive to calls and messages. I had lots of questions regarding the surrounding area and property itself and Mollie had quickly answered all my questions with confidence, which put my mind at ease. Overall, a quick and efficient process with ...
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“Excellent service from Mollie...”

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Jun 17,2019
Minithumbup
By: 'Liam Maguire'
Jun 17,2019
0 people found
this helpful
I was really happy with the service received from Mollie. She was very informative during the viewing, and kept us up to date whilst we was waiting response from the landlord. Thanks Mollie!...
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“Great customer service...”

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Jun 17,2019
Minithumbup
By: 'Finnlay'
Jun 17,2019
0 people found
this helpful
Mollie was very helpful in helping us finalise our house. She was in regular contact and made the process very easy for us. Highly recommended...
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“Mollie was very nice and pleasant to deal with. She ......”

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Jun 15,2019
Minithumbup
By: 'Kaja'
Jun 15,2019
0 people found
this helpful
Mollie was very nice and pleasant to deal with. She was in constant contact with us, and trust me, we did have a lot of questions. She was always more than happy to help us. I would give more stars if I could. Thank you ...
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Comment on agent fees
Good
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“Amazing....”

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Jun 15,2019
Minithumbup
By: 'Laura T'
Jun 15,2019
0 people found
this helpful
Friendly, helpful and nothing was too much to ask. A real positive experience. What a fantastic team member. A true credit to the company....
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Comment on agent fees
Good
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“Easy first move...”

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Jun 15,2019
Minithumbup
By: 'Tom'
Jun 15,2019
0 people found
this helpful
Was my first move out of student property and Mollie have made it easy and enjoyable. Always responsive to texts and questions. Overall an absolute pleasure...
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“Review...”

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Jun 09,2019
Minithumbup
Ardent
Lucy Sexton
By: 'Louis'
Jun 09,2019
0 people found
this helpful
Happy with the lettings experience, Ardent and Lucy answered all questions that I had promptly and professionally. Would recommend them....
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“Great...”

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May 31,2019
Minithumbup
By: 'Amanda'
May 31,2019
0 people found
this helpful
Friendly staff, timely responses, mostly electronic signing so super fast too. I was misinformed re tenancy, so that delayed things....
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Comment on agent fees
Fees are a bit high
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“Lettings review...”

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May 28,2019
Minithumbup
Ardent
By: 'DPC'
May 28,2019
0 people found
this helpful
Ardent was friendly, professional and efficient, helping me secure the property I needed. He answered all my questions quickly - this was particularly impressive as I viewed the property over a bank holiday weekend - something other vendors weren't able to do....
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“Efficient...”

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May 28,2019
Minithumbup
Ardent
By: 'Megan'
May 28,2019
0 people found
this helpful
Ardent has been a fantastic help with securing this rental property. I was a little bit unsure for a while about whether to go for it, and had a number of questions to ask, but when I did decide to go for it, Ardent helped ...
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Comment on agent fees
The fees seem somewhat high in contrast to other agents in the area, but you get a good service, so it is something to weigh up.
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“Ascend Manchester...”

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May 25,2019
Minithumbup
Ardent
Lucy Sexton
By: 'jessicamcoulthurst'
May 25,2019
0 people found
this helpful
When you ring Ascend properties someone always answers straight away before the phone even has chance to ring. All members of staff we have dealt with on the phone have been polite and helpful and wished us luck with our flat viewings. Ardent who showed ...
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Comment on agent fees
Agency fees were pretty standard from what I have been quoted from other agencies in the Manchester area.
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“Friendly, efficient agents...”

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May 24,2019
Minithumbup
Lucy Sexton
By: 'Woolner and Gardiner'
May 24,2019
0 people found
this helpful
We viewed the property with Mollie, who was very friendly and helpful. She let us view the flat without feeling pressured or rushed and was really great at answering our questions. After deciding to go ahead with the flat we've been dealing with Lucy who's ...
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Comment on agent fees
Fees are a little high however the team are constant professionals and you know you’re in good hands.
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“Helpful and friendly...”

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May 10,2019
Minithumbup
Ardent
By: 'Liam Hulmes'
May 10,2019
0 people found
this helpful
The team at Ascend Manchester are so friendly and helpful. All of my concerns and questions were answered efficiently and there is always someone friendly at the other end of the phone....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3