Manchester City Centre, Manchester, M3
4.7/5, 1289 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 2 1120 64 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Client centred and very organised...”

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Nov 05,2018
Minithumbup
Fiona Trigg
Robert
By: 'Louise'
Nov 05,2018
1 people found
this helpful
First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to ...
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Comment on agent fees
I found the fees expensive, especially the application fee to take it off the market. Deposit is always going to be property dependent and this is understandable however I think the fees could be a little less pricey than what they are. I was shocked.
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“Friendly and Helpful...”

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Oct 19,2018
Minithumbdown
By: 'Alan'
Oct 19,2018
0 people found
this helpful
Very clear information and advice. Showed my 3 properties in Victoria Mill. Was very pleased with the service .Would definitely recommended for prospective clients....
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By: James Hession
Oct 25, 2018
View all comments (1)
Proactive and massively helpful , proffesional and courteous. Gave me all of the information i needed to make a fully informed descision on the property i viewed. ...

“Very Good...”

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Oct 17,2018
Minithumbup
By: 'Rashid'
Oct 17,2018
0 people found
this helpful
Great location for the main branch, a large number of properties, very efficient and friendly staff. Extremely fast processing and they allow signing the documents online....
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Comment on agent fees
To be expected
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“Worst customer service ever...”

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Oct 15,2018
Minithumbup
James Hardern
By: 'Anonymous'
Oct 15,2018
43 people found
this helpful
Helpful up to signing the contract, after which have absolutely no interest in solving any issues for myself and half almost decline to discuss issues with the landlord. I've been waiting for a parking permit for the past 12 weeks - chase up every couple weeks ...
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Comment on agent fees
Horrific customer service for tenant.
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“Easy and Friendly...”

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Oct 15,2018
Minithumbup
By: 'Thamanna'
Oct 15,2018
0 people found
this helpful
This is my first time renting, and so this experience being as easy and seamless as it has been was very important and eased the intimidating aspect of finding my first home. Courtney was very pleasant and easy to talk to and offered answers for ...
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“Moving into new property...”

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Oct 11,2018
Minithumbdown
Robert
By: 'Al'
Oct 11,2018
0 people found
this helpful
I have just completed process of moving into a property managed by Ascend.I have found the process extrely convuluted. The agent got the price wrong in the contract and then I had to request that this be amended....
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Comment on agent fees
The agents fees are not appropriate for the work completed on the process.
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“Very helpful...”

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Oct 05,2018
Minithumbup
By: 'Sophie'
Oct 05,2018
0 people found
this helpful
After originally viewing 2 properties elsewhere which I wasn't happy with I viewed a property with Courtney at Ascend who was very helpful. He listened to any questions I had and made sure he gave me all the information I needed. He made sure he was ...
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Comment on agent fees
Think they are what’s expected and similar to other agents
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“Friendly and Helpful...”

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Oct 04,2018
Minithumbup
Robert
By: 'Kerr'
Oct 04,2018
0 people found
this helpful
Rob was extremely friendly and helpful. Upon showing us around the property he made sure to inform us of what was included in the property and how the application process would go, including any additional charges....
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Comment on agent fees
I have never rented before so am unsure how the fees compare to other agents
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“Helpful Staff, Fist time renter....”

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Oct 03,2018
Minithumbup
By: 'Jack'
Oct 03,2018
0 people found
this helpful
Really helpful staff has made the process as smooth as possible. Fiona Trigg has helped us with any questions along the way....
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Comment on agent fees
Agent fee's seemed pretty expensive; As we are first time Renters.
Was this helpful? Yes

“Kind support...”

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Oct 03,2018
Minithumbup
Robert
By: 'SA'
Oct 03,2018
0 people found
this helpful
Robert is very kind to introduce a property and immediately helped me to secure the property when the renting properties go in and out of the.market very quickly. His kindness is part of factors I decided to take the property he showed me....
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Comment on agent fees
With the services I received I think it's worth for the fee.
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“Highly recommended...”

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Oct 02,2018
Minithumbup
By: 'Cristina'
Oct 02,2018
0 people found
this helpful
We found Ascend helpful, professional and easy to contact . Thanks to Courtney Crooks for his time and patience, he explained everything perfectly and was more than willing to answer any questions we had....
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Comment on agent fees
Thank you !
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“Helpful agents, pleasant experience....”

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Oct 02,2018
Minithumbup
By: 'Charl'
Oct 02,2018
0 people found
this helpful
Had a good and helpful experience throughout the process. Everything was smooth and the agent was helpful. Only thing i disagree with is the fees. Shame they has to be so high, it really puts me off....
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Comment on agent fees
I think fees make it harder to move house essentially, with rent and deposit you have to be able to find a large amount of money at once.
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“Friendly, good experience...”

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Oct 02,2018
Minithumbup
By: 'Olivia'
Oct 02,2018
0 people found
this helpful
my experience with ascend was positive, professional and efficient. courtney was informed and outgoing when showing us the flat and quick to reply to our questions via mobile after....
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Comment on agent fees
expensive for two people
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“great service...”

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Oct 02,2018
Minithumbup
By: 'andreea'
Oct 02,2018
0 people found
this helpful
I would highly recommend Ascend properties. They provided a great service with a friendly and profesional team. Thanks Courtney Crooks for your time and great service !...
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“FAST & PROFESSIONAL...”

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Oct 02,2018
Minithumbup
By: 'Amy'
Oct 02,2018
0 people found
this helpful
Me and my partner were dealt with very professionally and within a week we had everything sorted! We would highly recommend Ascend!...
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Comment on agent fees
The fees are worth paying for the service you get.
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“Very professional service...”

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Oct 02,2018
Minithumbup
Robert
By: 'Ben'
Oct 02,2018
0 people found
this helpful
Ascend were very helpful throughout the flat hunting process for me. Not only were they very direct and efficient when it came to discussing viewings in the Manchester office and when viewing properties, but they've been very prompt in responding to queries and letting me ...
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“Friendly...”

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Oct 02,2018
Minithumbup
Robert
By: 'Peter'
Oct 02,2018
0 people found
this helpful
This agent has been friendly and informative. Although the whole process has felt quite rushed at times, Robert has been helpful and quick to respond to e-mails....
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“Flat letting...”

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Oct 02,2018
Minithumbup
By: 'Alicia'
Oct 02,2018
0 people found
this helpful
Quick and easy application process with Courtney. Very informed about the property and quick to meet any needs/wants I had. Definitely recommend....
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Comment on agent fees
Discussed the application fee, check out fee and deposit/rent only. Open and honest about both fees.
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“Great Service...”

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Oct 01,2018
Minithumbup
By: 'Owen'
Oct 01,2018
0 people found
this helpful
I was looking for a new apartment and Courtney was a great help, very genuine and honest when it came to the financial side of things and was a great help during the whole process. Nothing to complain about at all!...
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“Flat hunting...”

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Oct 01,2018
Minithumbup
By: 'Ioannis'
Oct 01,2018
0 people found
this helpful
Ascend properties behaved in a professional manner throughout the search process. They responded promptly to my emails from abroad, they proposed sets of available properties and were more than happy to arrange for viewings. Courtney Crooks in particular was efficient and helpful, contacted me frequently ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Couldn't have asked for more...”

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Sep 30,2018
Minithumbup
By: 'RebeccaB'
Sep 30,2018
0 people found
this helpful
Aaron was very accommodating when it came round to viewing the property. He explained everything perfectly and was more than willing to answer any questions we had....
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Comment on agent fees
Fees were more than reasonable and were also explained to us before we made any decisions so we were aware of the costs upfront.
Was this helpful? Yes

“Review...”

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Sep 28,2018
Minithumbup
By: 'Alice'
Sep 28,2018
0 people found
this helpful
They were helpful when things went wrong. A couple of miscommunications but everything was sorted eventually and it has all been dealt with relatively quickly....
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Comment on agent fees
Good
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“Good...”

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Sep 27,2018
Minithumbdown
By: 'Abbas'
Sep 27,2018
0 people found
this helpful
The viewer was really good in showing the flat and discussing. The agent in the office was respectful and smiling all the time....
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“New apartment...”

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Sep 26,2018
Minithumbup
By: 'Nursing'
Sep 26,2018
0 people found
this helpful
Aaron was very friendly and professional. I originally was going to view another apartment, which ended up not fitting my needs. In the same appointment he showed me another option, which I am now taking, and I also gain an extra bedroom. Good service and ...
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Comment on agent fees
bad
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“Fast and professional service...”

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Sep 24,2018
Minithumbdown
Robert
By: 'Lukasz'
Sep 24,2018
0 people found
this helpful
Outstanding service by Rob and the rest of the team at Ascend. Answered all the questions we had and was very helpful with the application process. Best agency I dealt with in Manchester....
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“Excellent, professional service...”

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Sep 24,2018
Minithumbup
By: 'L&A'
Sep 24,2018
0 people found
this helpful
Rob and Tom were both a great help in showing us properties and providing thorough information on each one. Charismatic people and very smooth administration process. Would recommend!...
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“Brilliant...”

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Sep 24,2018
Minithumbup
Robert
By: 'Manuel'
Sep 24,2018
0 people found
this helpful
Rob was absolutely brilliant and helpful and really honest since the beginning, some one to trust on and really communicative person! Happy to work with him....
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“Fast and professional!...”

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Sep 24,2018
Minithumbup
Robert
By: 'Mateusz'
Sep 24,2018
0 people found
this helpful
It is the second time I rent a property through Ascend Properties and have to say it is the best estate agency I have ever come across. Robert Haley is a great guy and was very helpful with my application....
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Comment on agent fees
Very reasonable Agent’s Fees
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“Excellent communications throughout...”

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Sep 22,2018
Minithumbup
Fiona Trigg
By: 'Marc'
Sep 22,2018
0 people found
this helpful
Can't fault the advice, transparency and excellent efficiency of the Fiona and Aaron. The move has been smooth and they have kept to their word on all agreements and discussions......
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Comment on agent fees
These appear to be the going rate for the current market.
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“Helpfull...”

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Sep 18,2018
Minithumbup
By: 'Alex'
Sep 18,2018
0 people found
this helpful
Helpfull reasuring empathic pleasant and just an all round good guy. Courtious but im strggling to describe someone i just met in 20 words.....
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Comment on agent fees
All fees are very expensive and cant really be justified. But courtney deserves a good slice
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3