Manchester City Centre, Manchester, M3
4.7/5, 1188 reviews
95% recommended
90% sales valuation accuracy
93% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 88% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1032 52 19 0 23 0 32 3
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“Great, professional service...”

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Aug 07,2018
Minithumbup
By: 'LW'
Aug 07,2018
0 people found
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The viewings were informative and allowed enough time to get a feel for the flats. Courtney was very professional, friendly and helpful throughout which made for a seamless, easy process....
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“Review...”

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Aug 07,2018
Minithumbup
By: 'Jibran'
Aug 07,2018
0 people found
this helpful
Nice guy, friendly, punctual and to the point. Business was conducted quickly with no issues. Would recommend and would definitely use again....
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Comment on agent fees
I find all agency fees to be a little steep but it's pretty much in line with what a lot of other agencies charge.
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“Rent a flat...”

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Aug 06,2018
Minithumbup
Lucy Wakeland
By: 'Stella'
Aug 06,2018
0 people found
this helpful
I have a good experience contacting with the agents and the people who could help me with renting the flat....
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“good...”

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Aug 06,2018
Minithumbup
By: 'cyprus'
Aug 06,2018
0 people found
this helpful
I can say that, they were helpful and I could not do this on my own as a foreign student that I am....
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Comment on agent fees
good
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“Great...”

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Aug 04,2018
Minithumbup
By: 'Ali Khajah'
Aug 04,2018
0 people found
this helpful
Courtney Crooks was very helpful and understanding. He gave me all the information I needed in order to find a great apartment....
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Comment on agent fees
good
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“Brilliant and so helpful...”

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Aug 03,2018
Minithumbup
By: 'Louise'
Aug 03,2018
0 people found
this helpful
He was very helpful and explained everything eo Clearly and was very friendly the whole way through viewing. Thank you...
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Comment on agent fees
Good
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“Friendly Service...”

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Aug 03,2018
Minithumbup
By: 'Sam'
Aug 03,2018
0 people found
this helpful
I found when viewing this property that Courtney was engaged with us from the start and wanted to help us in our search for our property. He asked all of our names and made conversation on the way to the property and also told us ...
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Comment on agent fees
The agent fees are an affordable price
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“Courtney review 1st August...”

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Aug 01,2018
Minithumbup
By: 'Fran22'
Aug 01,2018
0 people found
this helpful
Courtney was very helpful during the property viewing. He was very informative, friendly and didn't apply any sales pressure (which was refreshing compared to other experiences I have had)....
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Comment on agent fees
Good- similar to other agents.
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“Great...”

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Aug 01,2018
Minithumbup
Robert
By: 'Mr Holmes'
Aug 01,2018
0 people found
this helpful
Overall it was a pleasant experience. I have No Issues with the service. The service was exactly what it needed to be i.e. informative and concise....
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“Helpfull...”

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Aug 01,2018
Minithumbup
By: 'Ben'
Aug 01,2018
0 people found
this helpful
When looking through the property, both Courtney and Aaron where very professional and where able to answer any questions that we had quickly....
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Comment on agent fees
Good
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“Ascend Review...”

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Aug 01,2018
Minithumbup
By: 'Joshua Thomas Holmes'
Aug 01,2018
0 people found
this helpful
Both members of staff were very helpful in showing my friends and I around the properties we wanted to see. They both provided clear instructions in how to proceed with the application for one of the rental properties....
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“Thank you Aaron!...”

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Jul 31,2018
Minithumbup
By: 'Henrietta'
Jul 31,2018
0 people found
this helpful
Aaron was very helpful in showing us various properties, organised and on time and was very clear in answering any questions I had! Thank you!...
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“Fantastic service...”

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Jul 30,2018
Minithumbup
By: 'Dan'
Jul 30,2018
0 people found
this helpful
From the get go of the first property as viewed Courtney knew what I was looking for and by the time we viewed the second property I had already paid my application fees. Can't really ask for more....
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Comment on agent fees
Reasonable
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“10/10, would recommend....”

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Jul 30,2018
Minithumbup
Robert
By: 'Kim R'
Jul 30,2018
0 people found
this helpful
Rob was very helpful and accommodating. He was very understanding of our needs and went above and beyond to ensure we had all the information we wanted in order to make a decision. He was very friendly and quick to get back to us when ...
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“Excellent...”

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Jul 30,2018
Minithumbup
By: 'Safi'
Jul 30,2018
0 people found
this helpful
Good agent helped with a lot and always able to answer questions that we had. Made sure that the process has been smooth and quick....
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Comment on agent fees
Good
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“Would recommend...”

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Jul 29,2018
Minithumbup
Robert
By: 'Raj'
Jul 29,2018
0 people found
this helpful
Generally they have been really helpful and quick with getting things sorted. The only negative would be that I did have numerous calls from them nearly every day when I was at work. Otherwise they have been really good....
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Comment on agent fees
Didn’t agree with the
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“Very friendly and open...”

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Jul 28,2018
Minithumbup
Robert
By: 'Mia Longton'
Jul 28,2018
0 people found
this helpful
Rob is a really friendly and easy to talk to letting agent and made the experience fairly easy and clear. Only thing is sometimes I am not sure what is going on and am not kept up to date. I am supposed to be collecting ...
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Comment on agent fees
Very very expensive fees, I nearly did not go for this property because of the fees and only did so because of proximity to public transport. There are lots of smaller fees that are not told to you at the beginning either which add up.
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“Great experience...”

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Jul 28,2018
Minithumbup
Robert
By: 'Tom'
Jul 28,2018
0 people found
this helpful
Fantastic view and service. Only downside was constant phone calls when I was working even though I explained I couldn't answer. Overall would recommend...
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Comment on agent fees
Didn’t agree with the high agency fees
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“Good...”

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Jul 26,2018
Minithumbup
Robert
By: 'George'
Jul 26,2018
0 people found
this helpful
The house viewing was really nice and he answered all of our questions and pointed out all the useful things. Really friendly character. The only thing that could have been better would have been more information about the forms we needed to fill in afterwards....
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Comment on agent fees
I don't agree with any agents fees being so high for the tenant.
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“Very helpful staff....”

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Jul 26,2018
Minithumbup
Fiona Trigg
By: 'Camila'
Jul 26,2018
0 people found
this helpful
My experience with Ascend Properties was very good. I am very happy with their guidance through the process from getting a viewing until the sign of the contract. Their staff was very helpful and willing to answer promptly any question or doubt I had about ...
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“Excellent...”

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Jul 26,2018
Minithumbup
By: 'Molly Keighley'
Jul 26,2018
0 people found
this helpful
The service we have received from Ascend and Courtney, in particular, has been excellent. Throughout the process, you have kept us informed of what is happening and what our next steps are. Everybody we have spoken to has done with enthusiasm as well as being ...
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Comment on agent fees
The agent's fees have been cheaper than other company's we have spoken to. Reasonable.
Was this helpful? Yes

“Courtney Crooks...”

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Jul 26,2018
Minithumbup
By: 'Amy'
Jul 26,2018
0 people found
this helpful
Courtney was welcoming in showing us around the property. He gave us useful information and made sure we understood how to secure the property. He has made the application fast and efficient. Thanks Courtney....
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Comment on agent fees
Includes guarantor/referencing fees.
Was this helpful? Yes

“communication and support...”

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Jul 26,2018
Minithumbup
Robert
By: 'From abroad'
Jul 26,2018
0 people found
this helpful
I was in contact with Robert from abroad and through my representative, I did not yet see him face to face. starting from emails and replies I felt this person has very good personal character of dealing with customers. I was asking for support from ...
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Comment on agent fees
Good
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“Straightforward & Clear Process...”

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Jul 25,2018
Minithumbup
Robert
By: 'Richard'
Jul 25,2018
0 people found
this helpful
Very clear and straightforward process, with great support from helpful staff regarding all aspects of renting a new property. Viewing was a little rushed due to the individual agents schedule, which wasn't ideal. Followed up with a Rob in the office afterwards however, who was ...
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Comment on agent fees
Reasonably priced.
Was this helpful? Yes

“Excellent customer service...”

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Jul 25,2018
Minithumbup
Robert
By: 'Ian'
Jul 25,2018
0 people found
this helpful
Robert Healy has been so helpful throughout the whole process and kept me informed with emails and telephone calls. He is highly commended for his impeccable service....
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Comment on agent fees
Good
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“Good experience...”

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Jul 25,2018
Minithumbup
By: 'Danielle Oxborrow'
Jul 25,2018
0 people found
this helpful
There were some miscommunications, i.e, we didn't get to see the apartment we wanted to. However, we really liked the apartment Aaron showed us and we ended up going for it. Aaron helped us to get our applications done in a timely manner and ...
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Comment on agent fees
More expensive than other estate agents in the same building.
Was this helpful? Yes

“Excellent...”

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Jul 25,2018
Minithumbup
Robert
By: 'Meg H'
Jul 25,2018
0 people found
this helpful
Rob was an excellent agent to work with, he was extremely helpful and understanding of what we were looking for. He went out of his way to make sure we had what we needed, and was always very friendly and positive. 10/10 would recommend....
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“New apartment...”

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Jul 25,2018
Minithumbup
Robert
By: 'Eimear'
Jul 25,2018
0 people found
this helpful
Rob was very helpful when we went into the office after our viewing. He broke everything down for us and answered all questions that we had. Rob is very friendly and easy to deal with and answers all emails quickly! Thanks!...
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Comment on agent fees
There is a lot of little fees that we were not aware of, such as the right to rent and DPS deposit scheme but Tom explained where we could find information regarding them. Administration fees are a little expensive in comparison to what I have payed in the past but property is a lot better quality!
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“Lovely property...”

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Jul 24,2018
Minithumbdown
By: 'Nangi'
Jul 24,2018
0 people found
this helpful
Went to view an apartment and had all my questions answered! Very friendly and informative. I will be recommending Ascend to friends searching for places in Manchester....
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“Oustanding...”

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Jul 24,2018
Minithumbdown
By: 'Jay'
Jul 24,2018
0 people found
this helpful
Aaron was very welcoming Great at explaining the features of the property Overall fantastic service, i would defiantly recommenced to friends or family...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3