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    Robert
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    Courtney
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    Lucy
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    Ektha
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    Matthew
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    Ryan
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    Oliver
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    Adam
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    Lora
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    James
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    Aaron
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    Faye
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    Suzanne
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    Mark
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    Rebecca
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    Tom
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    Beth
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    Aaron
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    Fiona
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, de Read full description...cade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We're built on higher standards.
Ascend Properties

241 Deansgate Manchester
Greater Manchester
M3 4EL

01616378336

“Excellent...”

Dec 14,2018
Minithumbup
Courtney
By: 'Esien'
Dec 14,2018
0 people found
this helpful
Courtney was very professional and excellent in delivering my desired property. His communication was excellent and I was extremely comfortable dealing with him....
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Comment on agent fees
Good
Was this helpful? Yes

“Quick and easy...”

Dec 10,2018
Minithumbup
Courtney
By: 'Sam'
Dec 10,2018
0 people found
this helpful
Great service and allowed us to secure a property over the phone due to our circumstances and our inability to come up to Manchester to view the property....
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Comment on agent fees
Far too high.
Was this helpful? Yes

“Quick and easy...”

Dec 09,2018
Minithumbup
Courtney
By: 'Robc91'
Dec 09,2018
0 people found
this helpful
Great service, called up over the phone and received clear and consise information, completed application with little effort, highly recommend, thanks :)...
read full review
Comment on agent fees
Fees a lot higher than we are used to
Was this helpful? Yes

“Amazing service...”

Dec 03,2018
Minithumbup
By: 'Abbie Kirwan'
Dec 03,2018
0 people found
this helpful
Really happy with my experience with ascend. Staff were extremely helpful, and made the whole experience of applying to rent easy and stress-free!...
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Comment on agent fees
Good
Was this helpful? Yes

“Great customer service...”

Nov 26,2018
Minithumbup
Courtney
Adam
By: 'Grace'
Nov 26,2018
0 people found
this helpful
Very quick and easy process with all agents.co.uk. They keep you well informed of the process under taken...
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Comment on agent fees
Good
Was this helpful? Yes

“Very pleasant...”

Nov 26,2018
Minithumbup
Courtney
By: 'Jackenson Lamour and Brandi Harvey'
Nov 26,2018
0 people found
this helpful
COURTNEY was very professional and nice to us he made the whole process welcoming and we was happy with his service....
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Comment on agent fees
He is very good and professional
Was this helpful? Yes

“Ascend - Fast service...”

Nov 20,2018
Minithumbup
By: 'Vlad P.'
Nov 20,2018
0 people found
this helpful
Fast and convenient service. Information was provided quickly and clearly as well as, I got answers on all my question....
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Comment on agent fees
Application Fee is little bit high, but can live with that.
Was this helpful? Yes

“Great agent...”

Nov 19,2018
Minithumbup
Lucy
Aaron
By: 'Olga'
Nov 19,2018
0 people found
this helpful
Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented apartment....
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Comment on agent fees
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.
Was this helpful? Yes

“Great service....”

Nov 19,2018
Minithumbup
Lucy
Robert
By: 'James C'
Nov 19,2018
0 people found
this helpful
The agents have been very clear and quick to respond to questions, as well as professional and very courteous throughout....
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Was this helpful? Yes

“Brilliant...”

Nov 19,2018
Minithumbup
Lucy
By: 'Natasha Ashworth'
Nov 19,2018
0 people found
this helpful
Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest. Thank you again ever so much x...
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Comment on agent fees
Brilliant
Was this helpful? Yes

“Professional work...”

Nov 19,2018
Minithumbup
Robert
By: 'Wid'
Nov 19,2018
0 people found
this helpful
Robert is good person and postive behavours, He was honest and professional in his work. I'm happy that I dealt with him....
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Comment on agent fees
Little bit expensive
Was this helpful? Yes

“Excellent...”

Nov 19,2018
Minithumbup
Courtney
By: 'Alex'
Nov 19,2018
0 people found
this helpful
Courtney was welcoming and accomdating when he met us at the property. He gave us a comprehenisve guide to the process. He put me at ease as it is my first time renting in Manchester and provided great insight to the area and the properties ...
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Was this helpful? Yes

“Speed up rent agreement...”

Nov 19,2018
Minithumbup
By: 'Courtney Crooks'
Nov 19,2018
0 people found
this helpful
Speed up the process to send the information about the rent agreement, as well as the required information close the agreement....
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Was this helpful? Yes

“Secured my property...”

Nov 19,2018
Minithumbup
Robert
By: 'Michela'
Nov 19,2018
0 people found
this helpful
Rob was very helpful on the viewing and helped me secure my property with ease and answered all questions that I had...
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Was this helpful? Yes

“Ascend Review...”

Nov 19,2018
Minithumbup
Robert
By: 'Ujas'
Nov 19,2018
0 people found
this helpful
Ascend are very professional, friendly and helpful when searching for a property. The staff were always available and happy to answer and queries I had. Having dealt with Rob, he was very knowledgeable, patient and helpful in providing excellent customer service....
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Comment on agent fees
The agency fees are quite high, but when comparing with other agents it can be seen as reasonable, however a breakdown of why the fee's are the price they are would be useful.
Was this helpful? Yes

“Good service...”

Nov 19,2018
Minithumbup
By: 'Tom Jones'
Nov 19,2018
0 people found
this helpful
We originally booked to view just one property with Ascend, but ended up viewing three, as Courtney was prepared to be flexible and happy to organise a viewing of additional properties with he suggested would fit our needs at short notice. On organising rent and ...
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Was this helpful? Yes

“Alto...”

Nov 19,2018
Minithumbup
Robert
By: 'Jc'
Nov 19,2018
0 people found
this helpful
Very good communication. Always happy to help. We did everything we need and answered all our questions. Thanks so much....
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Comment on agent fees
A bit expensive
Was this helpful? Yes

“Review...”

Nov 16,2018
Minithumbup
Courtney
By: 'Mrak'
Nov 16,2018
1 people found
this helpful
Courtney was friendly and accessible while showing me the property, coming on time and answering all the questions I had....
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Was this helpful? Yes

“Letting as a Tenant...”

Nov 15,2018
Minithumbup
Courtney
Lucy
By: 'Jenna'
Nov 15,2018
3 people found
this helpful
Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and ...
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Comment on agent fees
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.
Was this helpful? Yes

“Ascend are only interested in your money...”

Nov 13,2018
Minithumbdown
Matthew
Suzanne
By: 'Sarah'
Nov 13,2018
12 people found
this helpful
Myself and my fellow tenant have had multiple issues with Ascend properties from the moment we signed the contract. The first being Ascend losing the funds I had transferred to them before moving in. This was extremely stressful as Ascend said we would not be ...
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Comment on agent fees
Ridiculously expensive! We used Reeds Rains when we moved and the fees were half the amount we paid with Ascend.
Was this helpful? Yes

“Easy process...”

Nov 12,2018
Minithumbup
Lucy
By: 'Joana'
Nov 12,2018
0 people found
this helpful
We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our questions....
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Was this helpful? Yes

“Good experience...”

Nov 12,2018
Minithumbup
Lucy
By: 'Andre'
Nov 12,2018
0 people found
this helpful
We rented a property with this agency. Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and helpful....
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Was this helpful? Yes

“Amazing service...”

Nov 10,2018
Minithumbup
Courtney
By: 'Michael'
Nov 10,2018
1 people found
this helpful
My friend and I have recently been employed my Manchester firms and needed somewhere to live. After searching online for properties, Ascend was one of a few agents. After taking to various people on the phone, Courtney was most helpful to my friend and I. ...
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Was this helpful? Yes

“great service...”

Nov 10,2018
Minithumbup
Courtney
By: 'Afshin'
Nov 10,2018
0 people found
this helpful
Personally Courtney provided great customer servcie and was really helpful in me finding the right property and getting all the information i wanted on the property. in addition, he was available at all times which was great and dealt with any queries that i had ...
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Comment on agent fees
good
Was this helpful? Yes

“Client centred and very organised...”

Nov 05,2018
Minithumbup
Fiona
Robert
By: 'Louise'
Nov 05,2018
1 people found
this helpful
First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to ...
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Comment on agent fees
I found the fees expensive, especially the application fee to take it off the market. Deposit is always going to be property dependent and this is understandable however I think the fees could be a little less pricey than what they are. I was shocked.
Was this helpful? Yes

“Friendly and Helpful...”

Oct 19,2018
Minithumbdown
Courtney
By: 'Alan'
Oct 19,2018
0 people found
this helpful
Very clear information and advice. Showed my 3 properties in Victoria Mill. Was very pleased with the service .Would definitely recommended for prospective clients....
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Was this helpful? Yes
By: James Hession
Oct 25, 2018
View all comments (1)
Proactive and massively helpful , proffesional and courteous. Gave me all of the information i needed to make a fully informed descision on the property i viewed. ...

“Very Good...”

Oct 17,2018
Minithumbup
By: 'Rashid'
Oct 17,2018
0 people found
this helpful
Great location for the main branch, a large number of properties, very efficient and friendly staff. Extremely fast processing and they allow signing the documents online....
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Comment on agent fees
To be expected
Was this helpful? Yes

“Easy and Friendly...”

Oct 15,2018
Minithumbup
Courtney
By: 'Thamanna'
Oct 15,2018
0 people found
this helpful
This is my first time renting, and so this experience being as easy and seamless as it has been was very important and eased the intimidating aspect of finding my first home. Courtney was very pleasant and easy to talk to and offered answers for ...
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Was this helpful? Yes

“Worst customer service ever...”

Oct 15,2018
Minithumbup
James
Matthew
By: 'Anonymous'
Oct 15,2018
31 people found
this helpful
Helpful up to signing the contract, after which have absolutely no interest in solving any issues for myself and half almost decline to discuss issues with the landlord. I've been waiting for a parking permit for the past 12 weeks - chase up every couple ...
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Comment on agent fees
Horrific customer service for tenant.
Was this helpful? Yes

“Moving into new property...”

Oct 11,2018
Minithumbdown
Robert
By: 'Al'
Oct 11,2018
0 people found
this helpful
I have just completed process of moving into a property managed by Ascend.I have found the process extrely convuluted. The agent got the price wrong in the contract and then I had to request that this be amended....
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Comment on agent fees
The agents fees are not appropriate for the work completed on the process.
Was this helpful? Yes
Areas covered
  • M3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,502
  • Max: £245,500

Letting
  • Min: £0
  • Max: £150,000

ARLA NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 910 37 18 0 23 0 31 2
Staff picture Robert
(322)

Staff picture Courtney
(217)

Staff picture Lucy
(12)

Staff picture Ektha
(3)

Staff picture Matthew
(4)

Staff picture Ryan
(110)

Staff picture Oliver
(2)

Staff picture Adam
(21)

Staff picture Lora
(7)

Staff picture James
(6)

Staff picture Aaron
(127)

Staff picture Faye
(11)

No image available Suzanne
(26)

Staff picture Mark
(1)

No image available Rebecca
(23)

No image available Tom
(3)

No image available Beth
(20)

No image available Aaron
(3)

Staff picture Fiona
(11)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 1:50 PM 29/06/2016 by allAgents

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