Manchester City Centre, Manchester, M3
4.7/5, 1151 reviews
96% recommended
90% sales valuation accuracy
93% sales fee satisfaction
89% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.

So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.

By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.

We had one philosophy: to keep the promises we made. Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend | Property for sale or rent | built on higher standards

Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 89% 87% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 1 1001 48 19 0 23 0 31 2
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS DPS SAGEagent
Latest Properties
Images & Videos

“I have been speaking with a lovely and helpfu......”

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Feb 17,2020
Minithumbup
By: 'Charlie woods'
Feb 17,2020
0 people found
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I have been speaking with a lovely and helpful lady Catalina. She has been very quick with her responses and is very informative....
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“Communication was 10/10! The process couldn't......”

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Feb 14,2020
Minithumbup
By: 'Danielle Barlow-Massey'
Feb 14,2020
0 people found
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Communication was 10/10! The process couldn't have been simpler for us, being able to reserve the house the same day we went to view....
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“Fantastic service!...”

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Feb 06,2020
Minithumbup
Amanda Field
Ardent
By: 'Steph'
Feb 06,2020
0 people found
this helpful
The service provided by the Ascend team was fantastic! This is the first time I've rented a property on my own and I felt really supported the whole way through.The process was smooth and straightforward from start to finish, and the staff were always ...
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“We are super excited to move into our home n......”

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Jan 23,2020
Minithumbup
Lucy Sexton
By: 'Jade Allen'
Jan 23,2020
0 people found
this helpful
We are super excited to move into our home next week and cannot thank and recommend Mollie Staines enough. Mollie arranged a house viewing around our busy work schedule, she was on time and so so helpful when showing us around. We have viewed properties ...
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“5 stars...”

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Jan 20,2020
Minithumbup
By: 'Joe holloran brown'
Jan 20,2020
0 people found
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Great company, easy to contact and very helpful, the process was very simple and stress free. My agent was Erin, highly recommend!...
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“Amanda was incredibly helpful, and managed to......”

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Jan 08,2020
Minithumbup
Amanda Field
By: 'Blake LaBonte'
Jan 08,2020
0 people found
this helpful
Amanda was incredibly helpful, and managed to secure me and my friend a property in just two days, very efficient and helpful....
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“This was the easiest move I've ever experienc......”

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Dec 18,2019
Minithumbup
By: 'Lucy Kaufmann Gaskell'
Dec 18,2019
0 people found
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This was the easiest move I've ever experience. From start to finish the process went smoothly, we love our new place and when the time comes again we would happily use your services! Thanks!...
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“Ascend is by far the best estate agent i have......”

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Dec 18,2019
Minithumbup
Lucy Sexton
Tom
By: 'Jack Goodison'
Dec 18,2019
0 people found
this helpful
Ascend is by far the best estate agent i have ever dealt with. The staff are full of knowledge of not only the properties but also the location you are looking at. All questions were answered straight away and their systems are a breeze. I ...
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“From the very beginning, Ascend staff has bee......”

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Dec 18,2019
Minithumbup
By: 'Wisland Toussaint'
Dec 18,2019
0 people found
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From the very beginning, Ascend staff has been amazing! I completed the process while overseas and it was seamless. When I arrived, the staff was quick and smooth which got me in my flat in less than an hour. While living there so far, the ...
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“Excellent Customer Service...”

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Dec 18,2019
Minithumbup
Lucy Sexton
By: 'Dominic Kelly'
Dec 18,2019
0 people found
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Ascend made the process of moving into our first apartment really straightforward and were always there for us when we had any questions. The members of staff we met and talked to on the phone were extremely helpful and really friendly. They made the whole ...
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“Friendly staff...”

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Dec 18,2019
Minithumbup
Fiona Trigg
By: 'Alice Davenport'
Dec 18,2019
0 people found
this helpful
A bit of a slow start to get referencing and the contract sorted but have been very helpful with any queries that I’ve had upon moving in and have very helpful and friendly staff...
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“Amanda Field excellent...”

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Dec 06,2019
Minithumbup
Amanda Field
By: 'Paul Fitzsimmons'
Dec 06,2019
0 people found
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Amanda Field has been excellent in helping me secure my first apartment. She has provided me help and guidance without which I would have been lost. She is a credit to your company....
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“Amanda was GREAT!...”

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Dec 05,2019
Minithumbup
Amanda Field
By: 'Emily and Ben'
Dec 05,2019
0 people found
this helpful
Amanda was extremely helpful throughout the process of securing a flat and made sure we understood every aspect. Amanda was always happy to help with any questions we had and guided us through smoothly....
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“Helpful, friendly and professional....”

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Dec 02,2019
Minithumbup
Amanda Field
By: 'Laura Milne'
Dec 02,2019
0 people found
this helpful
Amanda and Mollie and the rest of the team at Ascend has been really helpful with securing our flat, even dealing with the complexity of doing initial discussion from South Africa. We are really happy with the service and level of responsiveness from Ascend....
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“Right from initial viewing with Mollie to the......”

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Nov 17,2019
Minithumbup
Amanda Field
By: 'Roddy Burns'
Nov 17,2019
0 people found
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Right from initial viewing with Mollie to the rest of the experience in securing our property with Amanda, the team couldn't have been more helpful. They've been prompt with confirming all the details, completing referencing and agreeing a start of tenancy date. I'd definitely recommend ...
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“Very Poor service. I would not recommend asce......”

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Oct 21,2019
Minithumbdown
By: 'Mariam Said'
Oct 21,2019
41 people found
this helpful
Very Poor service. I would not recommend ascend properties to any of my family and friends under any circumstance. The apartment I had rented was in a very very poor state. I was promised so many things and they did not deliver, in fact I ...
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“Great service....”

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Oct 12,2019
Minithumbup
By: 'Carole Spirit'
Oct 12,2019
0 people found
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Another great service from Ascend. They look after all my properties and I can't fault them. They do a very thorough job, and The staff are always very pleasant and efficient. They find me some lovely tenants too!...
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“Worst agency ever...”

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Oct 02,2019
Minithumbdown
Ewan Rowe
By: 'Deniss'
Oct 02,2019
19 people found
this helpful
Worst agency ever. Lied me from beginning. I rented an apartment from them and everything was fine. a few days after i moved in and they let me know that the apartment is for sale and they gonna bring potential customers to see this property. ...
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“AVOID at all costs...”

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Sep 19,2019
Minithumbdown
Adam Stephenson
Lora Barker
By: 'Amy Pe-Jones'
Sep 19,2019
17 people found
this helpful
AVOID at all costs. Working with this managing agency was the worst mistake I ever made. They do not care about their clients be it a landlord or tenant. They do not respect contractual agreements, they falsify legal documentation, keep your deposit once it has ...
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Attachments

Review file
Was this helpful? Yes
By: Ascend Properties
Oct 01, 2019
View all comments (1)
Hi Amy, You experienced an unfortunate sequence of events during your ownership of a property managed by Ascend. We strongly refute allegations of falsifying legal documentation. Ascend have provided advice on your situation and made recommendations based on our experience. We have also advised on legal opportunities available in relation to recovering your previous tenants arrears. You are still within your rights to pursue this balance. Again, we are very sorry for the experience yo ...

“Refreshingly professional and responsive!...”

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Sep 07,2019
Minithumbup
Robert
By: 'Emily Hargreaves'
Sep 07,2019
0 people found
this helpful
I found Ascend to be extremely professional, using initiative to provide recommendations (to help my apartment be rented quicker) where appropriate. Also very responsive communication. Although Ascend were not the agency who ended up finding my current tenants (they worked on a no win no ...
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“This is just a little message to show my appr......”

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Sep 05,2019
Minithumbup
By: 'Paulo'
Sep 05,2019
0 people found
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This is just a little message to show my appreciation for the Agent Mollie Staines, I found her to be very knowledgable about the property she was presenting and her approach in particular her customer service has been outstanding.I am new to the area ...
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“Avoid...”

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Aug 19,2019
Minithumbdown
By: 'Afzal Ali'
Aug 19,2019
16 people found
this helpful
Luckily I did not have to pay moving in fees, so did not feel obliged writing a forced positive review. Now that I have moved out of the property I can write an honest account of what ascend are like. And they are the agency ...
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“First experience with Ascend...”

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Aug 13,2019
Minithumbup
By: 'Josh Lea'
Aug 13,2019
0 people found
this helpful
I have recently viewed a property in Manchester through Ascend. Tom was there to show me and my partner around and he was very helpful. He answered all questions and explained everything in great detail. We paid the deposit quickly after viewing and the application ...
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“I leased a property with ascend properties ......”

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Aug 12,2019
Minithumbup
By: 'Mayowa Ayodele'
Aug 12,2019
0 people found
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I leased a property with ascend properties for a year. When I viewed the flat I was offered £30 off my check in fee if I gave a review so I didn't give one at the time. Now I think I can give an honest review ...
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“Outstanding Service...”

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Aug 09,2019
Minithumbup
Tom
By: 'Yemi Akanle'
Aug 09,2019
0 people found
this helpful
I would like to say a huge thank you to Tom Billington and the Ascend team for helping myself and my Daughter find our ideal family home. Tom, was professional, efficient, and extremely friendly throughout the whole process, from beginning to end. Once again, I ...
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Staff picture Robert
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Staff picture Claudia Davey
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Staff picture Ardent
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Staff picture Amanda Field
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Staff picture Oliver Sacks
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Staff picture Adam Stephenson
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Staff picture Lucy Sexton
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Staff picture Lora Barker
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 4:50 PM 28/06/2019 by allAgents

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3