• Terrie Eason
    Terrie Eason
  • Ryan Mullender
    Ryan Mullender
  • Adam Stephenson
    Adam Stephenson
  • Robert Healy
    Robert Healy
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    Lora Roberts
  • Oliver Sacks
    Oliver Sacks
  • James Hardern
    James Hardern
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    Aaron Rasheed
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    Courtney Crooks
  • Nadia Aghtarafi
    Nadia Aghtarafi
  • upload your photo
    Matthew Herbert
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    Suzanne Mckay
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    Mark Lewin
  • claim your profile
    Theo Perkin
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    Rebecca Simpson
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    Tom
  • upload your photo
    Beth Spary
Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, de Read full description...cade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We're built on higher standards.
Ascend Properties

241 Deansgate Manchester
Greater Manchester
M3 4EL

01616378336
Nov 22,2017
Minithumbup
Robert Healy
By: 'MariaDAH'
Nov 22,2017
0 people found
this helpful
Rob was very kind and he arrived in time to our appointment. He answered precisely to all my questions and is helping me to move in a very short time.Rebecca has been also kind and she has sent me the documents and all the information in a very short time. They are in general very helpful and I'm very happy with their job....
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Comment on agent fees
Fees are a bit higher than in previous agencies I have used. However, I'm happy with the fact they reduce the fee after filling this form. I also think is useful to collect this information for people interested in letting a house in the future and it's a way to keep a high-quality process on letting properties. We all need to feel comfortable and happy with a new home.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Robert Healy
By: 'Elsa'
Nov 17,2017
0 people found
this helpful
Robert Healy was very helpful and enthusiastic in making sure that I was fully aware of all the important information and fees required when renting a property for the first time. If you're new to renting and need some tips and guidance, I would definitely recommend him!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Courtney Crooks
By: 'Natalia'
Nov 16,2017
0 people found
this helpful
Courtney is really nice guy!! Answer on all of my questions, so there was no doubts.. He created a nice and comfortable atmosphere....
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Comment on agent fees
very good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Aaron Rasheed
Courtney Crooks
By: 'Olivia Sheron'
Nov 15,2017
0 people found
this helpful
Both Courtney & Aaron were really helpful in the process and the whole thing went smoothly and very quickly! Would definitely recommend Ascend as others I have used in the past have been an absolute nightmare!! Looking forward to moving into my new apartment- thanks guys!...
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Comment on agent fees
Average
Was this helpful? Yes
Nov 15,2017
Minithumbup
Courtney Crooks
Ryan Mullender
By: 'Nouf'
Nov 15,2017
0 people found
this helpful
Courtney was helpful in answering my calls and guiding me through the available properties. He is motivated and has good marketing skills!...
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Aaron Rasheed
By: 'Martin Burke'
Nov 14,2017
0 people found
this helpful
I thought the agent was courteous and informative and was able to answer my queries at the time. The agent arrived on time for our appointment and had an overall knowledge of the Mill and its amenities...
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Comment on agent fees
Not having rented before I thought they were a bit excessive but on comparison they are average
Was this helpful? Yes
Nov 14,2017
Minithumbup
By: 'Andrew Allcock'
Nov 14,2017
0 people found
this helpful
Ascend has been very helpful, informative and upfront about fees, details of the contract and the overall process of acquiring the property throughout. They were also always on time for viewings....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
Aaron Rasheed
By: 'amnioc'
Nov 14,2017
0 people found
this helpful
Aaron was incredibly friendly and warm. Treating me like an adult and with respect, understanding my personal situation and willing to ask the questions to follow up on my queries. One note is that I did not receive the immediate follow up call as discussed in person, but it was a Friday evening (1630pm) viewing so I wasn't too bothered....
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Was this helpful? Yes
Nov 14,2017
Minithumbup
By: 'c'
Nov 14,2017
0 people found
this helpful
good fantastic patient when viewing the property talktive when we ask questions always patient to answer with details and very nice to us...
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Robert Healy
By: 'Christina'
Nov 12,2017
0 people found
this helpful
Rob was very approachable. He kept us up to date and addressed all concerns we had regarding our apartment. He communicated quickly and answered all our questions....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 12,2017
Minithumbup
Robert Healy
By: 'Geneva'
Nov 12,2017
0 people found
this helpful
Rob was a polite gentleman who was very helpful and accommodating with us. He answered all of our queries and responded very quickly and in a professional manner. Rob was very good at liaising with the landlord to get the flat to a higher standard. Rob helped put our mind at ease and we had a great experience with Ascend Properties....
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Comment on agent fees
There are quite a few add ons with the agent fees, perhaps an all inclusive price from the start would be helpful and allows for clarity.
Was this helpful? Yes
Nov 05,2017
Minithumbup
Courtney Crooks
By: 'Jon'
Nov 05,2017
0 people found
this helpful
Very good staff to liase with, very professional. I would recommend him to anyone. Thank you so much, Courtney Crooks!...
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Was this helpful? Yes
Nov 03,2017
Minithumbup
Courtney Crooks
By: 'KimberleyBenham'
Nov 03,2017
0 people found
this helpful
Courtney was so helpful throughout the entire process. I initially viewed a flat that was taken before I had the chance and he would regularly update me if anything new came up. Very grateful...
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Comment on agent fees
Fee's were fine and to be expected
Was this helpful? Yes
Nov 02,2017
Minithumbup
Rebecca Simpson
Beth Spary
By: 'Chris'
Nov 02,2017
0 people found
this helpful
Excellent and prompt service. Decent response to time when contacted, although could be a little faster. Very helpful and knowledgeable...
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Comment on agent fees
Fees were higher than I expected them to be. Additionally, fees originated from multiple different costs. It would have been better for me if all fees were together in one lump sum
Was this helpful? Yes
Nov 01,2017
Minithumbup
Courtney Crooks
By: 'Stephanie harding'
Nov 01,2017
0 people found
this helpful
Courtney was very friendly and punctual during the day of viewing the apartment, he also helped explained the process clearly. It was a Great service and very quick to help arrange a viewing and any extra questions or queries after the viewings. I would definitely recommend....
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Aaron Rasheed
Rebecca Simpson
By: 'LKIRKHAM'
Oct 31,2017
1 people found
this helpful
Ascend made the whole process as easy as possible. Brilliant service from Aaron, organising the viewing and Rebecca from the referencing team. Both are efficient, informative and friendly members of staff and I would recommend the service through Ascend....
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Was this helpful? Yes
Oct 29,2017
Minithumbup
Courtney Crooks
By: 'Kenyon'
Oct 29,2017
0 people found
this helpful
Courtney was friendly, knowledgeable and helpful. Despite being late on a Friday night he assisted in getting the payment recognised so that we were able to secure the apartment....
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Comment on agent fees
As expected
Was this helpful? Yes
Oct 27,2017
Minithumbup
Aaron Rasheed
By: 'VThreadgold'
Oct 27,2017
0 people found
this helpful
Aaron was knowledgeable and efficient which made the often complicated and extended process of applying to rent very smooth. During the initial viewing of the apartment he was friendly and punctual - always appreciated! - and was prompt in his correspondence afterwards....
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Was this helpful? Yes
Oct 27,2017
Minithumbup
Aaron Rasheed
By: 'Rich A'
Oct 27,2017
0 people found
this helpful
Aaron was punctual, friendly and explained everything clearly. He dealt with relevant questions I had regarding my move in date and got my application started when promised....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2017
Minithumbup
Aaron Rasheed
By: 'Happy'
Oct 27,2017
0 people found
this helpful
Great and pleasant guy doing the whole prrocess finding and leiing an apartment as good as possible. Top score for good service and information and friendlieness :-)...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
By: 'Ed'
Oct 20,2017
0 people found
this helpful
Ascend were quick to arrange a viewing for me. Courtney, a friendly and professional agent showed me around the property. The paper work was really quick. Now waiting to sign the contract and get the keys. Excellent service – so far!...
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Robert Healy
By: 'Dan'
Oct 18,2017
0 people found
this helpful
My experience with Ascend was very positive whilst looking for a flat to rent within Manchester. With a varied range all over Manchester I always had an option. Rob was the agent who was present for all my viewings and very quickly grasped what I was looking for in a property and leaned the viewings more into the direction of what I was more inclined towards and always being available for extra questions or queries during/after the viewings...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 18,2017
Minithumbup
Courtney Crooks
By: 'Reni'
Oct 18,2017
0 people found
this helpful
.Ascend properties were very helpful towards me. Courtney one of the estate agents took us round two properties and was very nice and friendly. He was professional and honest and made it very easy for us to decide on a property with ascends. The service he provided was excellent....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 18,2017
Minithumbup
Robert Healy
By: 'Emily'
Oct 18,2017
0 people found
this helpful
Very helpful estate agent who responded to all correspondence quickly and was very attentive. Made the whole process quick and easy....
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Comment on agent fees
Fees high but in line with other agents
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'disgruntled'
Oct 18,2017
2 people found
this helpful
Interestingly this Agent ask for reviews before you move into one of their properties and there is good reason. Tenants beware! Keep a paper trail of all communication with Ascend. Follow up every telephone conversation with a confirmation email and never trust that they will treat you fairly. Take comprehensive photographs of the property the day you move in as a record of every blemish, chipped tile, bed slat broken, mould etc because they will put the blame on you and charge you for it. Read ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Adam Stephenson
Oct 20, 2017
View all comments (1)
Thanks for your feedback. We'd love to have the opportunity to chat to you regarding the problems you've encountered. After searching our system, we've not been able to find any trace of the issues you've noted here and we're obviously keen to resolve any problems you're having. Please could you give me a call directly on 0161 669 4982 so I can assist? Many thanks, Adam. ...
Oct 16,2017
Minithumbup
Courtney Crooks
By: 'Olly'
Oct 16,2017
0 people found
this helpful
Courtney was great from the start, being very helpful and going out his way in order to help us secure our apartment....
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Comment on agent fees
Good standard fee's
Was this helpful? Yes
Oct 13,2017
Minithumbup
Ryan Mullender
Aaron Rasheed
By: 'Laurynas'
Oct 13,2017
0 people found
this helpful
Both guys were very helpful throughout the whole application process. Aaron showed us the places around was being very informative and friendly. Meanwhile Ryan helped us and guided through the document part! Definitely going to be using this agency again in the future !...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 12,2017
Minithumbup
Nadia Aghtarafi
By: 'Sarah/jean Miller'
Oct 12,2017
0 people found
this helpful
Excellent post tenancy service .Highly ethical and an asset to your company. Would recommend on the quality of her servcie...
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Robert Healy
Rebecca Simpson
By: 'Chung Nguyen'
Oct 12,2017
0 people found
this helpful
I was impressed by Rob's professional manner at the first the I met him. When I get in more contact with him I realize that he is also very helpful and responsible. Rebecca is helpful too....
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Comment on agent fees
It's higher than other agents.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Robert Healy
Rebecca Simpson
By: 'TR92'
Oct 12,2017
0 people found
this helpful
Robert and Rebecca at Ascend have been helpful throughout the process answering any queries and arranging viewings to see the property....
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Comment on agent fees
Robert and Rebecca made clear what the fees would be when moving in so no complaints.
Was this helpful? Yes
Areas covered
  • M3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,502
  • Max: £245,500

Letting
  • Min: £0
  • Max: £150,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 577 14 18 0 17 0 30 2
Terrie Eason Terrie Eason
Senior Property Consultant
48 reviews

About Terrie No description set View full profile
Ryan Mullender Ryan Mullender
Branch Manager
107 reviews

About Ryan No description set View full profile
Adam Stephenson Adam Stephenson
Portfolio Manager
17 reviews

About Adam No description set View full profile
Robert Healy Robert Healy
Property Consultant
205 reviews

About Robert I am a property consultant working predominantly in Manchester city centre and surrounding areas. I am relatively new to the industry having started in July 2014 and love the daily interaction and hus View full profile
Lora  Roberts - no image available Lora Roberts
Portfolio Manager
7 reviews

About Lora No description set View full profile
Oliver Sacks Oliver Sacks
Property Manager
2 reviews

About Oliver No description set View full profile
James Hardern James Hardern
Property Manager Assistant
5 reviews

About James No description set View full profile
Aaron Rasheed Aaron Rasheed
Sales and Lettings Negotiator
54 reviews

About Aaron No description set View full profile
Courtney Crooks Courtney Crooks
Sales and Lettings Negotiator
101 reviews

About Courtney No description set View full profile
Nadia Aghtarafi Nadia Aghtarafi
Property Manager
4 reviews

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Matthew Herbert - no image available Matthew Herbert
Property Manager
1 reviews

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Suzanne Mckay - upload your photo Suzanne Mckay
20 reviews

About Suzanne No description set View full profile
Mark Lewin Mark Lewin
Senior Property Manager
0 reviews

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Theo Perkin - upload your photo Theo Perkin
Sales & Lettings Negotiator
30 reviews

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Rebecca Simpson - upload your photo Rebecca Simpson
12 reviews

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Tom  - upload your photo Tom
1 reviews

About Tom No description set View full profile
Beth Spary - no image available Beth Spary
Lettings Negotiator
3 reviews

About Beth No description set View full profile

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