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    Robert
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    Courtney
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    Lucy
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    Ektha
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    Matthew
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    Ardent
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    Ryan
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    Oliver
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    Adam
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    Lora
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    James
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    Aaron
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    Faye
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    Suzanne
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    Mark
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    Rebecca
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    Beth
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    Fiona
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Welcome to an independently-run, independently-minded estate and lettings agency. Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, de Read full description...cade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches. By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made. Then we opened the doors. Welcome to Ascend. We're built on higher standards.
Ascend Properties

241 Deansgate Manchester
Greater Manchester
M3 4EL

01616378336

“I recommend Ascend !...”

Jun 25,2019
Minithumbdown
By: 'Jonathan black'
Jun 25,2019
0 people found
this helpful
Mollie was very helpful, even when renting a flat fell through she found us another one instantly in the same building! Best experience I've had from any estate agents I have dealt with. Would deal with again for sure !...
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Was this helpful? Yes

“Very Professional...”

Jun 20,2019
Minithumbup
Tom
By: 'Frank Harris'
Jun 20,2019
0 people found
this helpful
Tom was very helpful during the initial viewing and guiding me thereafter towards securing the property and paying the holding deposit....
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Was this helpful? Yes

“Excellent Service...”

Jun 17,2019
Minithumbup
By: 'ASB'
Jun 17,2019
0 people found
this helpful
Mollie was friendly, professional and responsive to calls and messages. I had lots of questions regarding the surrounding area and property itself and Mollie had quickly answered all my questions with confidence, which put my mind at ease. Overall, a quick and efficient process with ...
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Was this helpful? Yes

“Excellent service from Mollie...”

Jun 17,2019
Minithumbup
By: 'Liam Maguire'
Jun 17,2019
0 people found
this helpful
I was really happy with the service received from Mollie. She was very informative during the viewing, and kept us up to date whilst we was waiting response from the landlord. Thanks Mollie!...
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Was this helpful? Yes

“Great customer service...”

Jun 17,2019
Minithumbup
By: 'Finnlay'
Jun 17,2019
0 people found
this helpful
Mollie was very helpful in helping us finalise our house. She was in regular contact and made the process very easy for us. Highly recommended...
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Was this helpful? Yes

“Mollie was very nice and pleasant to deal with. She ......”

Jun 15,2019
Minithumbup
By: 'Kaja'
Jun 15,2019
0 people found
this helpful
Mollie was very nice and pleasant to deal with. She was in constant contact with us, and trust me, we did have a lot of questions. She was always more than happy to help us. I would give more stars if I could. Thank you ...
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing....”

Jun 15,2019
Minithumbup
By: 'Laura T'
Jun 15,2019
0 people found
this helpful
Friendly, helpful and nothing was too much to ask. A real positive experience. What a fantastic team member. A true credit to the company....
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Comment on agent fees
Good
Was this helpful? Yes

“Easy first move...”

Jun 15,2019
Minithumbup
By: 'Tom'
Jun 15,2019
0 people found
this helpful
Was my first move out of student property and Mollie have made it easy and enjoyable. Always responsive to texts and questions. Overall an absolute pleasure...
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Was this helpful? Yes

“Review...”

Jun 09,2019
Minithumbup
Ardent
Lucy
By: 'Louis'
Jun 09,2019
0 people found
this helpful
Happy with the lettings experience, Ardent and Lucy answered all questions that I had promptly and professionally. Would recommend them....
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Was this helpful? Yes

“Great...”

May 31,2019
Minithumbup
Ryan
By: 'Amanda'
May 31,2019
0 people found
this helpful
Friendly staff, timely responses, mostly electronic signing so super fast too. I was misinformed re tenancy, so that delayed things....
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Comment on agent fees
Fees are a bit high
Was this helpful? Yes

“Lettings review...”

May 28,2019
Minithumbup
Ardent
By: 'DPC'
May 28,2019
0 people found
this helpful
Ardent was friendly, professional and efficient, helping me secure the property I needed. He answered all my questions quickly - this was particularly impressive as I viewed the property over a bank holiday weekend - something other vendors weren't able to do....
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Was this helpful? Yes

“Efficient...”

May 28,2019
Minithumbup
Ardent
By: 'Megan'
May 28,2019
0 people found
this helpful
Ardent has been a fantastic help with securing this rental property. I was a little bit unsure for a while about whether to go for it, and had a number of questions to ask, but when I did decide to go for it, Ardent helped ...
read full review
Comment on agent fees
The fees seem somewhat high in contrast to other agents in the area, but you get a good service, so it is something to weigh up.
Was this helpful? Yes

“Ascend Manchester...”

May 25,2019
Minithumbup
Ardent
Lucy
By: 'jessicamcoulthurst'
May 25,2019
0 people found
this helpful
When you ring Ascend properties someone always answers straight away before the phone even has chance to ring. All members of staff we have dealt with on the phone have been polite and helpful and wished us luck with our flat viewings. Ardent who showed ...
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Comment on agent fees
Agency fees were pretty standard from what I have been quoted from other agencies in the Manchester area.
Was this helpful? Yes

“Friendly, efficient agents...”

May 24,2019
Minithumbup
Lucy
By: 'Woolner and Gardiner'
May 24,2019
0 people found
this helpful
We viewed the property with Mollie, who was very friendly and helpful. She let us view the flat without feeling pressured or rushed and was really great at answering our questions. After deciding to go ahead with the flat we've been dealing with Lucy who's ...
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Comment on agent fees
Fees are a little high however the team are constant professionals and you know you’re in good hands.
Was this helpful? Yes

“Helpful and friendly...”

May 10,2019
Minithumbup
Ardent
By: 'Liam Hulmes'
May 10,2019
0 people found
this helpful
The team at Ascend Manchester are so friendly and helpful. All of my concerns and questions were answered efficiently and there is always someone friendly at the other end of the phone....
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Was this helpful? Yes

“what a great woman!...”

May 09,2019
Minithumbup
By: 'Fatema Ali'
May 09,2019
0 people found
this helpful
she did her best with me, she literally didn't leave me she was always asking me about if i need any help or is everything went ok, she is the best agent member that i have worked and contact with, Anna did a very hard ...
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“Excellent service...”

May 08,2019
Minithumbup
By: 'Bill Brooks'
May 08,2019
0 people found
this helpful
Mollie was knowledgeable, kind, extremely helpful, and went above and beyond to communicate necessities to me during various hours of the days, to help speed the moving process along as quickly as possible. I'm thoroughly satisfied with the communication levels, and the management and organisational ...
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Comment on agent fees
Good
Was this helpful? Yes

“Work around you...”

May 05,2019
Minithumbup
Ardent
By: 'ShannenWilson'
May 05,2019
0 people found
this helpful
Really happy with my letting experience with Ardent in particular, he was very informational about the property and easy to get in contact with to discuss future proceedings, letting process has been quick and moved in within 10 days of first viewing!...
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Comment on agent fees
Agency fees are a bit steep but as a single tenant they are slightly reduced.
Was this helpful? Yes

“The worst agent experience I've had in Manchester....”

Apr 30,2019
Minithumbdown
By: 'Ex-tenant'
Apr 30,2019
12 people found
this helpful
An agent that only cares about profits, even at the expense of their tenants well-being. They are happy to look the other way when serious repairs are raised with the Landlord. They are happy to deceive you with unfair charges. They are happy with doing ...
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Comment on agent fees
Extortionate and unjust. Especially given the new legislation on the horizon. Many agents are embracing it already and abolished fees to show their willingness. Ascend have actually skyrocketed them in order to squeeze every last bit of profit they can, regardless of it's morality.
Was this helpful? Yes
By: Ex-tenant
Jun 25, 2019
View all comments (2)
I already did provide further details and I have your final viewpoint from the director, which avoided my questions. I'm submitting a complaint to the ombudsman. ...

“Disappointing...”

Apr 29,2019
Minithumbdown
By: 'Tenant'
Apr 29,2019
4 people found
this helpful
Disappointing experience. Very expensive admin fees, with additional fees on top. Staff very difficult to get hold of and often avoided and ignored questions regarding the flat / tenancy. The whole experience was a bit of a nightmare....
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Was this helpful? Yes
By: Adam Stephenson
Apr 29, 2019
View all comments (1)
As you have decided to remain anonymous, we are unable to find any contact details for yourself on our system - is it possible for you to please give Adam a call on 0161 667 5172 or 07872 025 102? We would like to speak to you and rectify any issues you may be having. Thanks, Ascend Properties ...

“good experience...”

Apr 24,2019
Minithumbup
Courtney
By: 'Walaa'
Apr 24,2019
1 people found
this helpful
I had a good and friendly experience when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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Comment on agent fees
good
Was this helpful? Yes

“Brilliant Service...”

Apr 17,2019
Minithumbup
Courtney
By: 'HannahM'
Apr 17,2019
1 people found
this helpful
Always picked up the phone when I rang and were very proactive in getting in touch with me. Letting process is quick and easy and I like the way they get in touch over text for ease as I work full-time and can't always pick ...
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Comment on agent fees
Fees are high.
Was this helpful? Yes

“On the Ball!...”

Apr 17,2019
Minithumbup
By: 'Anna'
Apr 17,2019
1 people found
this helpful
Mollie was excellent throughout the entire process. She was on the ball and answered every question I had very fast and accurately. She really showed up every other estate agent I had looked at different properties with! Would highly recommend both her and Ascend, they ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very professional and helpful...”

Apr 16,2019
Minithumbup
Courtney
By: 'Magdalena Trojniar'
Apr 16,2019
1 people found
this helpful
I've recently had a viewing with this agent who was really friendly. I really appreciate his help and support with application process. He provided me with all the vital information and kept me updated on the progress. He did all his best to put the ...
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Was this helpful? Yes

“Friendly!...”

Apr 15,2019
Minithumbup
Ardent
By: 'Chloe'
Apr 15,2019
0 people found
this helpful
Ardent was very friendly and helpful showing me around 3 apartments, covered everything I had to know and answered all questions honestly ! Was also a big help in the process of securing an apartment, and contacting the landlord about some issues....
read full review
Comment on agent fees
A few extra fees but fair and in line with other agencies in Manchester as far as I'm aware
Was this helpful? Yes

“Very Positive...”

Apr 13,2019
Minithumbup
Ardent
By: 'Gavin Wallace'
Apr 13,2019
0 people found
this helpful
My girlfriend and I recently viewed a property in Manchester and were shown around by Ardent. He was incredibly friendly and welcoming, and covered absolutely everything while showing us around. We've had viewing before where we end with a whole list of questions, but here ...
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Comment on agent fees
The fees for admin procedures are there, however that is something that is universal with estate agents now, and given some of the other places I've seen they're quite reasonable by comparison.
Was this helpful? Yes

“Thanks...”

Apr 12,2019
Minithumbup
Rebecca
Lucy
By: 'Ian'
Apr 12,2019
0 people found
this helpful
I found the process easier than expected, and that I was guided through the paperwork efficiently and thoughtfully. It is mainly completed on line and I did need some support with this....
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Was this helpful? Yes

“Letting review...”

Apr 09,2019
Minithumbup
By: 'Iman'
Apr 09,2019
0 people found
this helpful
She should have known about all small small details required - like abt internet connection , bill payment etc , and should have preparation on things are available in house or what are not. In short time , everything is not possible to check as tenant. And should ...
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Comment on agent fees
OK
Was this helpful? Yes

“Excellent experience...”

Apr 09,2019
Minithumbup
By: 'Areti and Adam'
Apr 09,2019
0 people found
this helpful
Anna went above and beyond for us. She made a stressful situation enjoyable and made sure we got the best deal we could have had. Furthermore she was always available for us and constantly kept us informed of everything going on with our application. I ...
read full review
Comment on agent fees
I would prefer not to have any agents fees however I understand the need for them and was not put off by them.
Was this helpful? Yes

“Easy, Speedy Process...”

Apr 03,2019
Minithumbup
By: 'Emma'
Apr 03,2019
0 people found
this helpful
My experience with Ascend Properties was fantastic. We called up to book in a viewing on a newly listed property and were given the first viewing available on the day viewings began. Mollie met us outside the property and showed us around answering my big ...
read full review
Comment on agent fees
The fees were in line with the fees that other agents were asking for in the Manchester area. They were all laid out on the website and the property listing so we knew before viewing.
Was this helpful? Yes
Areas covered
  • M3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 89% 95%
Price range of properties reviewed
Sales
  • Min: £1,502
  • Max: £245,500

Letting
  • Min: £0
  • Max: £150,000

ARLA NALS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 974 43 18 0 23 0 31 2
Staff picture Robert
(324)

Staff picture Courtney
(230)

Staff picture Lucy
(14)

Staff picture Ektha
(3)

Staff picture Matthew
(5)

Staff picture Ardent
(15)

Staff picture Ryan
(111)

Staff picture Oliver
(2)

Staff picture Adam
(21)

Staff picture Lora
(8)

Staff picture James
(6)

Staff picture Aaron
(127)

Staff picture Faye
(11)

No image available Suzanne
(26)

Staff picture Mark
(1)

No image available Rebecca
(23)

No image available Beth
(20)

Staff picture Fiona
(11)

Staff picture Barney
(1)

Staff picture Ewan
(0)

Staff picture Rebecca
(1)

Staff picture Sandira
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(0)

Staff picture Lucy
(9)

No image available Tom
(1)

Staff picture Amanda
(0)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:50 PM 29/06/2016 by allAgents

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