Arden Property Management
Morningside Edinburgh, Edinburgh, EH10
4.4/5, 138 reviews
86% recommended
67% lettings valuation accuracy
92% lettings fee satisfaction
Arden Property Management has a wealth of experience in the private residential letting sector and along with management, retail and hospitality influences, this enables us to provide the best in customer service.We are also award winning - The ESTA's 2017 show more Arden Property Management has a wealth of experience in the private residential letting sector and along with management, retail and hospitality influences, this enables us to provide the best in customer service.

We are also award winning - The ESTA's 2017

Opening Hours
Address

Arden Property Management
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 92% £450 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 1 67 14 0 0 0 0 1 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

No Properties

“I have been with Arden Property Management fo......”

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Nov 11,2019
Minithumbup
Malcolm
Catriona
By: 'Simon Marr'
Nov 11,2019
0 people found
this helpful
I have been with Arden Property Management for a number of years and have always found them to be both professional and very knowledgeable. They have excellent contractor contacts and have built great relations with my tenants. They have always endeavoured to be as helpful ...
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“I had a very good experience with Arden prope......”

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Nov 04,2019
Minithumbup
Malcolm
By: 'Ewan Stark'
Nov 04,2019
0 people found
this helpful
I had a very good experience with Arden property. Having had trouble previously with a local letting agency in Edinburgh, Arden was the complete opposite. Malcolm, our property manager was extremely helpful with any problems we had and answered all queries promptly. I would happily ...
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By: Catriona Smith
Nov 06, 2019
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Hi Ewan, That is great to hear, we try our best to look after our tenants and make sure they have happy tenancies. Thanks! ...

“Great agents who go above and beyond!...”

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Nov 02,2019
Minithumbup
By: 'Ruth Mclennan'
Nov 02,2019
0 people found
this helpful
Great agents who go above and beyond! Myself and my partner rented a flat with Arden Property Management for 1.5 years. We unfortunately had several issues with our landlord, and although they represented the landlord, they explained they also had a duty of care to take ...
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By: Catriona Smith
Nov 06, 2019
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Thanks Ruth for taking the time to leave this review, I am glad that we were able to help you through a difficult period which you were very patient with. ...

“Lisa's customer service, attention to detail,......”

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Oct 23,2019
Minithumbup
Lisa
By: 'Ally Brown'
Oct 23,2019
0 people found
this helpful
Lisa's customer service, attention to detail, helpfulness and communication has been first class. Property reports have been comprehensive and solutions offered and arranged for any issues. Thank you Lisa...
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By: Catriona Smith
Nov 06, 2019
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Thanks so much for taking the time to leave this review Ally, much appreciated! ...

“Duncan has been very helpful and upfront whic......”

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Sep 27,2019
Minithumbup
Duncan
By: 'Peter Hackett'
Sep 27,2019
0 people found
this helpful
Duncan has been very helpful and upfront which I my experience in dealing with estate agents is very rare. No complaints, five stars!...
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“All Round Good Experience...”

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Sep 20,2019
Minithumbup
Malcolm
By: 'Daniel Finn'
Sep 20,2019
0 people found
this helpful
I had a smooth experience with Arden Property Management over the last year. They provided solutions to anything that came up and with a friendly approach, which is all I could ask....
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“Highly recommended...”

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Sep 17,2019
Minithumbup
Malcolm
By: 'Michael Henman'
Sep 17,2019
1 people found
this helpful
Arden Property Management have provided an excellent service - Malcolm is a pleasure to work with and really goes the extra mile to answer all queries very helpfully. Highly recommended....
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“Malcolm and the Arden team have been amazing ......”

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Jul 19,2019
Minithumbup
By: 'Ammar Natalwala'
Jul 19,2019
2 people found
this helpful
Malcolm and the Arden team have been amazing ! Sorted everything smoothly no issues. Would definitely recommend Arden property management....
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“Avoid at all costs...”

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Jul 05,2019
Minithumbdown
By: 'Tom'
Jul 05,2019
0 people found
this helpful
These guys are pathetic - rude and unprofessional - avoid at all costs. Make sure to take photos of everything and clean your flat with a magnifying glass. They will find any petty excuse to take your deposit away...
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By: Catriona Smith
Oct 16, 2019
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Hi Tom, you left the property dirty and so we had to get a cleaner so that the place is in good condition for the next tenant, as it was when you moved in. Your attempts to blackmail us into not having this done by threatening to leave a bad review were pointless as this is something which we have to do and it is quite unfair that you have reacted like this. ...

“A reliable agency...”

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Jun 21,2019
Minithumbup
Duncan
By: 'Gavin Collinson'
Jun 21,2019
1 people found
this helpful
We have used Arden for a number of years to manage our flat in Edinburgh. This had been our primary residence before work took me away from the city. I have been impressed by Arden. Their attention to detail and commitment has been excellent. They ...
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By: Catriona Smith
Oct 16, 2019
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Thanks Gavin, it has been a pleasure working for you! ...

“Excellent service...”

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May 24,2019
Minithumbup
Duncan
By: 'Helen'
May 24,2019
1 people found
this helpful
Duncan has provided excellent service in the management of my property and is always swift to respond with any queries I have, providing clear updates by phone or email. Overall I have been very satisfied with the service I have received from Arden....
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“Really satisfied, true professionals!...”

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Oct 01,2018
Minithumbup
Gareth
Erin
By: 'Nek'
Oct 01,2018
1 people found
this helpful
I have rented a flat using this agency and it was a really good experience! Gareth was geat throughtout my whole occupancy! He waited me in the flat, gave me the keys with a detailed explanation, he always answered quickly to my emails and he ...
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By: catriona waugh
Oct 04, 2018
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Thank you so much for your kind comments and also for taking the time to leave a review. I am so glad that you have been looked after so well. ...

“Good service, bad accommodation...”

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Sep 28,2018
Minithumbdown
By: 'Amelia H'
Sep 28,2018
0 people found
this helpful
Everyone I spoke to, whether over the phone or in person, was very helpful, efficient, and understanding. Unfortunately, I know this because I was ringing maintenance almost every day. There were 8 of us in the flat we rented and over the month: - The toilet ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: catriona waugh
Sep 29, 2018
View all comments (1)
I am really sorry that you had so much trouble in the flat. Unfortunately sometimes lots of things to go wrong at once. The property was tenanted with students prior to your stay and none of these issues were apparent during their tenancy. As you said we got everything fixed as quickly as we could and our staff were friendly and helpful. The repairs email goes into the maintenance managers inbox and he did get back to you. Further more we are open 6 days per week from 8am until 5.30pm throug ...

“Property Repairs...”

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Sep 10,2018
Minithumbup
Tommy
By: 'Deeforth Ltd: Landlord'
Sep 10,2018
1 people found
this helpful
Tommy assisted with tenant liaison and access on a protracted roof repair that took a number of months to resolve owing to protected birds and complications with sourcing leaks. He was fast, efficient and helpful in relaying the issues to the tenants and sharing the ...
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By: catriona waugh
Sep 10, 2018
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Thank you for that. Yes this was quite a long drawn out repair which has now finally been resolved. ...

“Thank you!...”

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Sep 05,2018
Minithumbup
Catriona
By: 'JoT'
Sep 05,2018
0 people found
this helpful
Thank you for all your professional help and care over the last 10+ years, and especially at the moment in helping us locate a new property!...
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By: catriona waugh
Sep 11, 2018
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Thanks for leaving this comment. Hopefully we will find a new flat for you soon! ...

“Lisa has looked after the renting of my flat for. many years as I live overseas I have to rely on the service form ArdenN/Lisa they are amazing...”

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Sep 03,2018
Minithumbup
Lisa
By: 'John B Coll'
Sep 03,2018
0 people found
this helpful
I cant thank Lisa enough for all the help and guidance she has shown me over the years with my rental flat....
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Comment on agent fees
This agent has gone above and beyond with the renting of my flat and with helping me to re donate and refurbish my flat whilst I live overseas.
Was this helpful? Yes
By: catriona waugh
Sep 04, 2018
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Thanks Jon ...

“Very good service...”

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Aug 31,2018
Minithumbup
Malcolm
By: 'Irek'
Aug 31,2018
0 people found
this helpful
I would thoroughly recommend Arden Property Management. Malcom Brown is helpful, very professional and honest Senior Property Manager. It is always easy to contact him, he reacts quickly and effectively....
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Comment on agent fees
good
Was this helpful? Yes
By: catriona waugh
Sep 04, 2018
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Thank you Irek, it is lovely to hear such positive feedback about our staff. ...

“Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact....”

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Aug 30,2018
Minithumbup
Lisa
By: 'Shilpa Rao'
Aug 30,2018
0 people found
this helpful
Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact. I would recommend 5 stars....
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By: catriona waugh
Aug 30, 2018
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Thank you Shilpa ...

“Rent Arrears...”

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Aug 29,2018
Minithumbup
By: 'mcdongk'
Aug 29,2018
0 people found
this helpful
Recovered outstanding rent sometime after the tenant had vacated. The process was lengthy but successful in the end. John Lau was particularly helpful in speedily concluding the matter once the final monies were received....
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Comment on agent fees
As expected.
Was this helpful? Yes
By: Catriona Waugh
Aug 30, 2018
View all comments (1)
Thanks for this comment. Yes it was a long drawn out process but happy that we did manage to recover the outstanding amount. ...

“Always helpful...”

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Aug 28,2018
Minithumbup
Malcolm
By: 'Lukasz'
Aug 28,2018
0 people found
this helpful
I'm very happy with the service provided by Arden Property. Everything went very smoothly with renting a property. Malcolm has been very quick to return calls or emails. Top notch! Very happy!...
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Comment on agent fees
We were happy with the rental price of the property.
Was this helpful? Yes

“Fast and Efficient...”

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Aug 28,2018
Minithumbup
Malcolm
By: 'Gavin Barrie'
Aug 28,2018
0 people found
this helpful
The title of my review says it all, Malcolm is attentive, fast and efficient at dealing with any matters I raise or as far as I am aware any matters raised by the tenants. I sought a no hassle Landlord deal with Ardent and with ...
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Comment on agent fees
Agents fees are not cheap but I am a great believer in you get what you pay for so I accept them and after all they were explained up front so it would be churlish to complain about them afterwards.
Was this helpful? Yes
By: Catriona Waugh
Aug 29, 2018
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Thank you so much for leaving your review! ...

“competent service...”

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Aug 27,2018
Minithumbup
Malcolm
By: 'Fred'
Aug 27,2018
0 people found
this helpful
I've been with Arden for several years. For me its all about consistent good service. That includes advising me, undertaking what I ask and keeping me informed. As it happen they are nice people too. Altogether making letting as stress free as it can be. ...
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Comment on agent fees
They are the industry standard based on my checking
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
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Thanks Fred, it's a pleasure working for you! ...

“good customer service...”

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Aug 27,2018
Minithumbup
Erin
By: 'Dan Zurbrugg'
Aug 27,2018
0 people found
this helpful
Arden Property management (we were in touch with Erin Waugh for the most part) were always available for any questions we had about the booking. They were always friendly and professional....
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Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
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Thanks Dan, it's great to hear you have been so well looked after. ...

“Returns calls and emails...”

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Aug 27,2018
Minithumbup
Malcolm
By: 'Jason'
Aug 27,2018
0 people found
this helpful
Always pleasant, easy to contact and gets back to you in due course. Real pleasure to deal with. Great agent. Thanks....
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Comment on agent fees
Average for market
Was this helpful? Yes
By: Catriona Waugh
Aug 28, 2018
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Thanks Jason, good to hear ...

“Excellent service...”

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Aug 25,2018
Minithumbup
Malcolm
Catriona
By: 'Steve Senior'
Aug 25,2018
0 people found
this helpful
The Arden team has managed my Edinburgh properties for several years, and I've always been impressed by the care and diligence with which they oversee their clients' assets. I would thoroughly recommend them to other landlords. Steve...
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Comment on agent fees
Good value and appropriate for the service
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
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Thank you Steve! ...

“Malcolm is fast to respond and very knowledgeable...”

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Aug 25,2018
Minithumbup
Malcolm
By: 'Mike Ross'
Aug 25,2018
0 people found
this helpful
Malcolm and indeed all of the Arden team are fast to react and very knowledgeable about the market. We have a number of flats with them and feel confident that look after our best interests....
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By: Catriona Waugh
Aug 27, 2018
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Thanks Michael for a great review for Malcom ...

“Always helpful...”

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Aug 25,2018
Minithumbup
Laura
Malcolm
By: 'Maggy'
Aug 25,2018
0 people found
this helpful
Laura is always positive and helpful no matter the problem. She definitely tries to resolve whatever is the issue and does it with a smile. I...
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Comment on agent fees
Arden Property Management actually give good customer service not just lip service. I recommend them without reservation.
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Maggy! ...

“Excellent Agents...”

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Aug 24,2018
Minithumbup
Malcolm
Laura
By: 'Happy Tennant'
Aug 24,2018
0 people found
this helpful
I have been under the tennancy management of Arden Property for over 5 years. I have found them to be excellent always polite, always understanding and more importantly always extremely professional. In Malcolms absence Laura woudl always be able to help. I found these two members ...
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By: Catriona Waugh
Aug 24, 2018
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Thank you very much for such a great review, I hope that this high standard continues throughout the rest of your tenancy, here's to the next 5 years! ...

“Professional Company...”

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Aug 24,2018
Minithumbup
Catriona
Malcolm
By: 'L.Whitelaw'
Aug 24,2018
0 people found
this helpful
I have been with Arden for about 6 years now. Malcolm has assisted me on many occasions and has been patient and professional through out. On the odd occasion when something has gone wrong I have received an apology and the issue resolved quickly. I would ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
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Thanks Lindsay, we appreciate your review, your business and your loyalty. ...

“Professional...”

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Aug 23,2018
Minithumbup
Malcolm
By: 'Daniel Boyd'
Aug 23,2018
0 people found
this helpful
Malcolm was brilliant during the handover to our new flat. He explained everything clearly and made us feel right at home; highlighting all the key aspects of the property....
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By: catriona waugh
Aug 23, 2018
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Thank you Daniel, this is great to hear! ...
Staff picture Malcolm
(27)
Staff picture Lisa
(12)
Staff picture Duncan
(6)
Staff picture Erin
(4)
Staff picture Tommy
(3)
Staff picture Catriona
(15)
Staff picture Laura
(9)
Staff picture Gareth
(6)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:47 PM 14/06/2018 by Catriona Waugh

Awards won by Arden Property Management, Edinburgh EH10 4DR


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