• Staff picture
    Catriona
  • Staff picture
    Laura
  • Staff picture
    Malcolm
  • Staff picture
    Lisa
  • Staff picture
    Gareth
  • Staff picture
    Erin
  • upload your photo
    Tommy
  • upload your photo
    John
  • upload your photo
    Sandy
  • upload your photo
    Duncan
Arden Property Management has a wealth of experience in the private residential letting sector and along with management, retail and hospitality influences, this enables us to provide the best in customer service. We are also award winning - The ESTA's 2017
Arden Property Management

43 Morningside Road Edinburgh
City of Edinburgh
EH10 4DR

01315168159
Website not available

Properties for Sale
Properties to Rent

“ Property Repairs... ”

Sep 10,2018
Minithumbup
Tommy
By: 'Deeforth Ltd: Landlord'
Sep 10,2018
0 people found
this helpful
Tommy assisted with tenant liaison and access on a protracted roof repair that took a number of months to resolve owing to protected birds and complications with sourcing leaks. He was fast, efficient and helpful in relaying the issues to the tenants and sharing the ...
read full review
Was this helpful? Yes
By: catriona waugh
Sep 10, 2018
View all comments (1)
Thank you for that. Yes this was quite a long drawn out repair which has now finally been resolved. ...

“ Thank you!... ”

Sep 05,2018
Minithumbup
Catriona
By: 'JoT'
Sep 05,2018
0 people found
this helpful
Thank you for all your professional help and care over the last 10+ years, and especially at the moment in helping us locate a new property!...
read full review
Was this helpful? Yes
By: catriona waugh
Sep 11, 2018
View all comments (1)
Thanks for leaving this comment. Hopefully we will find a new flat for you soon! ...

“ Lisa has looked after the renting of my flat for. many years as I live overseas I have to rely on the service form ArdenN/Lisa they are amazing... ”

Sep 03,2018
Minithumbup
Lisa
By: 'John B Coll'
Sep 03,2018
0 people found
this helpful
I cant thank Lisa enough for all the help and guidance she has shown me over the years with my rental flat....
read full review
Comment on agent fees
This agent has gone above and beyond with the renting of my flat and with helping me to re donate and refurbish my flat whilst I live overseas.
Was this helpful? Yes
By: catriona waugh
Sep 04, 2018
View all comments (1)
Thanks Jon ...

“ Very good service... ”

Aug 31,2018
Minithumbup
Malcolm
By: 'Irek'
Aug 31,2018
0 people found
this helpful
I would thoroughly recommend Arden Property Management. Malcom Brown is helpful, very professional and honest Senior Property Manager. It is always easy to contact him, he reacts quickly and effectively....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: catriona waugh
Sep 04, 2018
View all comments (1)
Thank you Irek, it is lovely to hear such positive feedback about our staff. ...

“ Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact.... ”

Aug 30,2018
Minithumbup
Lisa
By: 'Shilpa Rao'
Aug 30,2018
0 people found
this helpful
Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact. I would recommend 5 stars....
read full review
Was this helpful? Yes
By: catriona waugh
Aug 30, 2018
View all comments (1)
Thank you Shilpa ...

“ Rent Arrears... ”

Aug 29,2018
Minithumbup
John
By: 'mcdongk'
Aug 29,2018
0 people found
this helpful
Recovered outstanding rent sometime after the tenant had vacated. The process was lengthy but successful in the end. John Lau was particularly helpful in speedily concluding the matter once the final monies were received....
read full review
Comment on agent fees
As expected.
Was this helpful? Yes
By: Catriona Waugh
Aug 30, 2018
View all comments (1)
Thanks for this comment. Yes it was a long drawn out process but happy that we did manage to recover the outstanding amount. ...

“ Always helpful... ”

Aug 28,2018
Minithumbup
Malcolm
By: 'Lukasz'
Aug 28,2018
0 people found
this helpful
I'm very happy with the service provided by Arden Property. Everything went very smoothly with renting a property. Malcolm has been very quick to return calls or emails. Top notch! Very happy!...
read full review
Comment on agent fees
We were happy with the rental price of the property.
Was this helpful? Yes

“ Fast and Efficient... ”

Aug 28,2018
Minithumbup
Malcolm
By: 'Gavin Barrie'
Aug 28,2018
0 people found
this helpful
The title of my review says it all, Malcolm is attentive, fast and efficient at dealing with any matters I raise or as far as I am aware any matters raised by the tenants. I sought a no hassle Landlord deal with Ardent and with ...
read full review
Comment on agent fees
Agents fees are not cheap but I am a great believer in you get what you pay for so I accept them and after all they were explained up front so it would be churlish to complain about them afterwards.
Was this helpful? Yes
By: Catriona Waugh
Aug 29, 2018
View all comments (1)
Thank you so much for leaving your review! ...

“ competent service... ”

Aug 27,2018
Minithumbup
Malcolm
By: 'Fred'
Aug 27,2018
0 people found
this helpful
I've been with Arden for several years. For me its all about consistent good service. That includes advising me, undertaking what I ask and keeping me informed. As it happen they are nice people too. Altogether making letting as stress free as it can ...
read full review
Comment on agent fees
They are the industry standard based on my checking
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Fred, it's a pleasure working for you! ...

“ good customer service... ”

Aug 27,2018
Minithumbup
Erin
By: 'Dan Zurbrugg'
Aug 27,2018
0 people found
this helpful
Arden Property management (we were in touch with Erin Waugh for the most part) were always available for any questions we had about the booking. They were always friendly and professional....
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Dan, it's great to hear you have been so well looked after. ...

“ Returns calls and emails... ”

Aug 27,2018
Minithumbup
Malcolm
By: 'Jason'
Aug 27,2018
0 people found
this helpful
Always pleasant, easy to contact and gets back to you in due course. Real pleasure to deal with. Great agent. Thanks....
read full review
Comment on agent fees
Average for market
Was this helpful? Yes
By: Catriona Waugh
Aug 28, 2018
View all comments (1)
Thanks Jason, good to hear ...

“ Excellent service... ”

Aug 25,2018
Minithumbup
Malcolm
Catriona
By: 'Steve Senior'
Aug 25,2018
0 people found
this helpful
The Arden team has managed my Edinburgh properties for several years, and I've always been impressed by the care and diligence with which they oversee their clients' assets. I would thoroughly recommend them to other landlords. Steve...
read full review
Comment on agent fees
Good value and appropriate for the service
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thank you Steve! ...

“ Malcolm is fast to respond and very knowledgeable... ”

Aug 25,2018
Minithumbup
Malcolm
By: 'Mike Ross'
Aug 25,2018
0 people found
this helpful
Malcolm and indeed all of the Arden team are fast to react and very knowledgeable about the market. We have a number of flats with them and feel confident that look after our best interests....
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Michael for a great review for Malcom ...

“ Always helpful... ”

Aug 25,2018
Minithumbup
Laura
Malcolm
By: 'Maggy'
Aug 25,2018
0 people found
this helpful
Laura is always positive and helpful no matter the problem. She definitely tries to resolve whatever is the issue and does it with a smile. I...
read full review
Comment on agent fees
Arden Property Management actually give good customer service not just lip service. I recommend them without reservation.
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Maggy! ...

“ Excellent Agents... ”

Aug 24,2018
Minithumbup
Malcolm
Laura
By: 'Happy Tennant'
Aug 24,2018
0 people found
this helpful
I have been under the tennancy management of Arden Property for over 5 years. I have found them to be excellent always polite, always understanding and more importantly always extremely professional. In Malcolms absence Laura woudl always be able to help. I found these two members ...
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 24, 2018
View all comments (1)
Thank you very much for such a great review, I hope that this high standard continues throughout the rest of your tenancy, here's to the next 5 years! ...

“ Professional Company... ”

Aug 24,2018
Minithumbup
Catriona
Malcolm
By: 'L.Whitelaw'
Aug 24,2018
0 people found
this helpful
I have been with Arden for about 6 years now. Malcolm has assisted me on many occasions and has been patient and professional through out. On the odd occasion when something has gone wrong I have received an apology and the issue resolved quickly. I would ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Lindsay, we appreciate your review, your business and your loyalty. ...

“ Professional... ”

Aug 23,2018
Minithumbup
Malcolm
By: 'Daniel Boyd'
Aug 23,2018
0 people found
this helpful
Malcolm was brilliant during the handover to our new flat. He explained everything clearly and made us feel right at home; highlighting all the key aspects of the property....
read full review
Was this helpful? Yes
By: catriona waugh
Aug 23, 2018
View all comments (1)
Thank you Daniel, this is great to hear! ...

“ Happy... ”

Aug 23,2018
Minithumbup
Gareth
Duncan
By: 'New to Edinburgh'
Aug 23,2018
0 people found
this helpful
My whole experience with Gareth has been great - professional and helpful before arriving, during and after moving in, including following up on window cleaning and contacting utility companies. There were some minor inaccuracies in what Duncan told me when showing me the property - ...
read full review
Was this helpful? Yes
By: catriona waugh
Aug 23, 2018
View all comments (1)
Thank you for leaving this review and also highlighting areas we need to work on. Duncan only started with us recently and I am sure he will learn from this comment. ...

“ Great Service... ”

Aug 23,2018
Minithumbup
Malcolm
By: 'Mandy Passmore'
Aug 23,2018
0 people found
this helpful
We started renting a property through Arden in May 2018. From the very first viewing, to the check in the service has been fantastic. Malcolm is profesional, friendly and is always quick to respond to any queries we have. I would highly recommened Malcolm and Arden....
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 23, 2018
View all comments (1)
Thank you for such a glowing review, I am delighted to hear that Malcolm and the team are looking after you so well and that the rest of your tenancy with us is equally as good. ...

“ Excellent Service... ”

Aug 21,2018
Minithumbup
Catriona
Lisa
By: 'Pete and Mairi'
Aug 21,2018
0 people found
this helpful
Friendly and efficient, knowledgeable and approachable, we have an excellent relationship with Arden dealing with our all our enquiries and would recommend to any prospective Landlord....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: catriona waugh
Aug 21, 2018
View all comments (1)
Thanks very much! ...

“ Best in Edinburgh!... ”

Aug 20,2018
Minithumbup
Lisa
Erin
By: 'Katie Morton'
Aug 20,2018
0 people found
this helpful
I have used Arden for around 3 years now and they have always been so helpful and easy to deal with. Nothing is too much trouble and they always try to find the right tenant for my property and one that will be a tenant of ...
read full review
Comment on agent fees
For peace of mind I think it is worth paying the fees that I do and that Ardens fees are very completitive too.
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Katie! ...

“ A big thank you to Tommy!... ”

Aug 20,2018
Minithumbdown
Tommy
By: 'Natalie'
Aug 20,2018
0 people found
this helpful
The boiler didn't work for the second time, so I sent an email to inform Tommy on Sunday. Surprisingly, he got back to me straight away on Sunday (who works on Sunday??) and promise to get someone to fix it on Monday! I'm ...
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
We don't normally work Sundays but thanks Tommy for being so conscientious and thanks for your review Natalie ...

“ Excellent letting agent... ”

Aug 17,2018
Minithumbup
Sandy
By: 'lstevens17'
Aug 17,2018
0 people found
this helpful
I've been renting in Edinburgh for 6 years and Sandy has been the best letting agent I've dealt with. He was always keen to help and ensured that myself and my partner got the right flat. I'd gladly recommend him to anyone....
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
That is really great to hear, thank you! ...

“ Good experience overall... ”

Aug 15,2018
Minithumbup
Duncan
By: 'AISHA'
Aug 15,2018
0 people found
this helpful
Dealing with letting agencies wasn't as easy going as this one. Undeniably helpful staff, they had alternatives for when things get stuck. Now that I moved in, the checks are still going on to make sure everything is good. Clearly an agency that cares ...
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thanks Aisha, I hope your tenancy continues to go really well! ...

“ Happy Client... ”

Aug 14,2018
Minithumbup
Lisa
By: 'Happy Client'
Aug 14,2018
0 people found
this helpful
From the start Arden have been helpful, Lisa's my particular agent - and she's good. Bubbly, efficient, prompt in response to queries or requests and always friendly. Firmly and appreciatively I''ll say "As good as you get' and 'Thankyou'....
read full review
Comment on agent fees
As expected
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thank you Happy Client! ...

“ Laura Sommerville... ”

Aug 13,2018
Minithumbup
Catriona
Laura
By: 'Liz Robertson'
Aug 13,2018
0 people found
this helpful
Catriona, Laura, Tommy, Lisa and all staff offer a very efficient service. Queries dealt with by return when possible. Have used Arden for many years after having tried several Agents in town and am happy with their service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Catriona Waugh
Aug 13, 2018
View all comments (1)
Thanks! ...

“ Fantastic agent, 100% recommend... ”

Aug 10,2018
Minithumbup
Sandy
By: 'M Westwood'
Aug 10,2018
1 people found
this helpful
Sandy has been the nicest and most helpful letting agent I have worked with - hands down. He truly cared that my partner and I got the right flat for us (our first together!) and that we were entirely satisfied throughout the process. He knows ...
read full review
Was this helpful? Yes
By: Catriona Waugh
Aug 10, 2018
View all comments (1)
What a fantastic endorsement! Sandy has only been with Arden for around a year so he will be very pleased to hear that he is doing such a good job! Thanks for taking the time to do this. ...

“ Fantastic agent, 100% recommend... ”

Aug 10,2018
Minithumbup
Sandy
By: 'M Westwood'
Aug 10,2018
0 people found
this helpful
Sandy has been the nicest and most helpful letting agent I have worked with - hands down. He truly cared that my partner and I got the right flat for us (our first together!) and that we were entirely satisfied throughout the process. He knows ...
read full review
Was this helpful? Yes

“ Happy Tenant... ”

Aug 08,2018
Minithumbup
Laura
By: 'Anon'
Aug 08,2018
0 people found
this helpful
I would just like to leave a review for Laura, she was very helpful when I applied for a property and the process went very smoothly. we are now very happy living in our property. Thanks Laura!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Catriona Waugh
Aug 08, 2018
View all comments (1)
Thank you for taking the time to leave a review for Laura, she will be really pleased to see this as she works hard to help people. It's also especially nice to get 5 stars from a tenant, thanks again. ...

“ Excellent service from Tommy at Arden PM when coordinating repairs with a tight time line.... ”

Aug 01,2018
Minithumbup
Tommy
By: 'Happy Landlord'
Aug 01,2018
0 people found
this helpful
After a bedroom ceiling collapse, caused by storm "Hector", Tommy coordinated repairs seamlessly and kept me updated with progress. With a tight turnaround required, and more repair than first anticipated, the work was completed on time and with full progress and completion reports. ...
read full review
Comment on agent fees
Good and within industry average.
Was this helpful? Yes
By: Catriona Waugh
Aug 27, 2018
View all comments (1)
Thank you and well done Tommy! ...
Areas covered
  • EH10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 59% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 1 61 13 0 0 0 0 1 3
Staff picture Catriona
(14)

Staff picture Laura
(9)

Staff picture Malcolm
(23)

Staff picture Lisa
(11)

Staff picture Gareth
(5)

Staff picture Erin
(3)

No image available Tommy
(3)

No image available John
(1)

No image available Sandy
(4)

No image available Duncan
(3)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 1:47 PM 14/06/2018 by Catriona Waugh

Opening hours



.

Find the Best Agent to
Sell or Rent Your Home