Properties Glasgow - Infiniti Properties
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    Catriona Waugh
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    Laura Sommerville
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    Malcolm Brown
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    Bob.
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    Allan Stonehouse
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    Lisa England
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    Michael Brogan
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    Jennifer Ogilvie
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    Gareth Morrison
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    Erin Waugh
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    Tommy Kirkwood
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Arden Property Management

43 Morningside Road Edinburgh
City of Edinburgh
EH10 4DR

01315168159
Jun 18,2017
Minithumbup
Gareth Morrison
Erin Waugh
By:
Jun 18,2017
0 people found
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If Carlsberg did property management, they'd probably not be nearly as good as Gareth's. I smell a promotion....
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Comment on agent fees
The best
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Jun 17,2017
Minithumbup
Malcolm Brown
Malcolm Brown
By:
Jun 17,2017
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Arden have been most professional throughout my tenancy. Malcom Brown our property manager has given us top class standard of service and has been extremely helpful and knowledgeable from start to finish and goes that extra mile no matter what time of day it is. Thanks to Erin too for her help. I will definitely recommend Arden to my friends and collegues....
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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Team Arden (Michael, Erin and I guess Ross) have been very helpful from my viewing to moving in. Its been a swift process and made things easy for me. Great service and approachable. Thanks you Michael...
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By: Catriona Waugh
Feb 27, 2017
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Thanks very much for taking the time to write this review, much appreciated and I hope your experience with Arden continues to be a positive one. ...
Feb 05,2017
Minithumbup
Michael Brogan
By:
Feb 05,2017
0 people found
this helpful
Michael has been successful in securing tenants for our property in quick time, so we're happy about that. Arden have been very helpful overall. As a new landlord in Edinburgh there were some queries I had regarding the types of lease that exist, but these were answered promptly. Recommended....
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Nov 20,2016
Minithumbup
Michael Brogan
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Nov 20,2016
0 people found
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We rented our property through Arden Property Management, with Michael Brogan as the property manager. Michael was very helpful and attended patiently to our needs. He is very understanding and hardworking. We recommend Arden, as they have an excellent service, and very considerate staff. Thank you Michael, and thanks Arden!...
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By: Catriona Waugh
Nov 21, 2016
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Thanks you very much for taking the time to write a review for Michael and Arden, this is much appreciated. ...
Nov 15,2016
Minithumbdown
Jennifer Ogilvie
By:
Nov 15,2016
1 people found
this helpful
Initial admin and moving in coordinated by Ross was very simple and straightforward. However there didn't seem to be any handover to the new agent Jen, who emailed me regarding rent which had already been paid. Upon moving out, a date was agreed and the flat had been cleaned and decorated at my own cost. I was charged £ 100 pounds to cover window cleaning (3 windows), an apple pop in the fridge, soap powder in the washing machine tray and dust on a radiator. The flat was left in excellent ...
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Comment on agent fees
I felt the £100 cleaning fee was absolutely not required. I'd had the flat decorated at my own cost!
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By: catriona waugh
Nov 15, 2016
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I am very sorry that you feel you have had a poor experience on check out. The cleaning bill is what the company would have charged us and unfortunately we do have to get the property back up to a professional standard for the next tenant. Arden do not get this money. All deposit deductions can be disputed via Safe Deposits Scotland and if you are unhappy then this is the best course for you to take. With regard to your over paid rent, we do advise in the check out letter what your part month ...
Nov 14,2016
Minithumbup
Michael Brogan
By:
Nov 14,2016
0 people found
this helpful
Michael was an excellent property manager for my residence, will struggle to find any better! I highly recommend renting through Arden....
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Comment on agent fees
The agents fee's were very reasonable.
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Nov 07,2016
Minithumbup
Michael Brogan
By:
Nov 07,2016
0 people found
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Moving from the states was a nightmare in itself, but Michael made everything easy for my flat mate and I. Even when it came time to move in and do the walk through, he helped carry up our luggage which he didn't have to do but was so incredibly kind of him. He answered our emails and was always available to talk to us on the phone and was always patient...which was huge for two stressed out Americans. Thanks, Michael!...
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Oct 19,2016
Minithumbup
Michael Brogan
By:
Oct 19,2016
0 people found
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Moved into our new flat 2 weeks ago and have been more than satisfied with the service provided by Michael. As previoisly only having rented through a provate landlord I had a few worries about using a company such as Arden. Michael has helped to make us feel at ease right from taking my deposit after viewing of the flat to the check in and throughout our tennancy so far. He seems very genuine and as though he cares for the needs of his tenants. Very happy so far....
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Comment on agent fees
No agents fees
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Oct 05,2016
Minithumbup
Laura Sommerville
Lisa England
By:
Oct 05,2016
0 people found
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I lived in a property let by Arden Property for just under four years and couldn't fault in any aspect of their service. I originally let the property with a small family business who went into retirement about 1 year into my tenancy. They handed their entire portfolio over to Arden and it really was a fantastic decision. From the moment they took over the property they were attentive, informative, extremely helpful and genuinely nice people. I didn't have very many issues with the flat but if I...
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Comment on agent fees
I did not pay any agency fees with Arden
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By: catriona waugh
Oct 05, 2016
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Thank you very much indeed for taking the time to write such a lovely review of our team and Arden as a company. We have been running for nearly 10 years now and it is this sort of response that makes the way we do our job feel worthwhile. Thank you very much indeed. ...
Sep 01,2016
Minithumbup
Allan Stonehouse
By:
Sep 01,2016
0 people found
this helpful
Overall, we had a good experience! The property was amazing. Allan was helpful and professional and usually replied to our emails promptly. Both the check-in and check-out procedures were pretty smooth. Our only really issue was the internet. We were not given a choice in the provider and had constant trouble with it. It would have been great if the landlord had changed the provider, as we were all paying for a service that was not working correctly - which seems pointless!...
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By: Catriona Waugh
Sep 02, 2016
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Hi Paula, Thanks for taking the time to write a review. I am sorry about the whole internet situation which was mainly caused by Virgin upgrading the network in the area, but yes it must have been frustrating for you. ...
Jul 20,2016
Minithumbup
Allan Stonehouse
By:
Jul 20,2016
0 people found
this helpful
A very friendly and responsive service from the start. The check-in was smooth, and the paperwork and information packs were clear and thorough - best I've experienced. My only criticism is that there were a few administrative mistakes that complicated things: wrong names, dates, and values on contracts and in emails, and misinformation during the initial property viewing....
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By: catriona waugh
Jul 20, 2016
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Hi Elm, Thanks for taking the time to review and also to let us know how we can improve things. That is very helpful to us. ...
Jul 08,2016
Minithumbup
Allan Stonehouse
By:
Jul 08,2016
0 people found
this helpful
Allan has been very helpful so far. Our check-in was nice and easy, he explained everything very clearly. Since moving into the property he has helped sort out any outstanding issues with the flat with little effort on our part....
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By: Catriona Waugh
Jul 08, 2016
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Thanks for this review Angus and very glad to hear that Allan has looked after you well ...
Jun 23,2016
Minithumbup
Allan Stonehouse
By:
Jun 23,2016
0 people found
this helpful
Our collaboration with Arden Porperty Management has been excellent so far. All agents are friendly and really helpful. Allan is extremely professional and he always replies properly to our (quite many) enquiries. He is very approachable and he goes to the extra mile. Arden is lucky to have Allan as an agent, as he definetely contributes to the agency's quality service!...
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Comment on agent fees
good
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By: Catriona Waugh
Jun 23, 2016
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Thanks Anthony for writing such a positive comment about our company and especially Allan, I am his manager so it is always great to read feedback like this. ...
Jun 20,2016
Minithumbup
Allan Stonehouse
By:
Jun 20,2016
0 people found
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Arden have managed my portfolio for over 2 years and continue to provide a thorough and reliable service. The team have performed well over the last year and dealt with a number of changes and additions to my properties. In particular, Ross Sneddon has man-marked on most of my flats and continually offers quick responses to any queries posed or issues that arise. Ross, together with Allan Stonehouse, have always given their time to discuss anything that crops up and have resolved problems effic...
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Comment on agent fees
Fees are in-line with market standard (from a landlord perspective)
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By: Catriona Waugh
Jun 20, 2016
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Thank you very much martin for leaving such a great review! ...
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Ross has been very attentive since I moved in. He made the process of moving in easy, he was kind and supportive in the first few months. He has always responded to any repair quickly and everything I have asked about he has dealt with timeously. I am very happy with my accommodation and the agency is on the ball....
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Comment on agent fees
Very good.
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By: Catriona Waugh
Jun 20, 2016
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Thank you very much for writing this review. I am glad to hear our tenants are being looked after well. ...
Jun 20,2016
Minithumbup
Laura Sommerville
By:
Jun 20,2016
0 people found
this helpful
A tenant in my current flat for nearing a decade now, I am incredibly pleased with the service provided by Arden since they took over factoring from our previous property agents. They have always been accomodating and responsive when contacted for tenant matters and are swift in dealing with requests for repairs. In particular, our property manager Ross has been friendly and extremely helpful in relaying information between ourselves and our landlords when changes to the flat were requested. A r...
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Comment on agent fees
So far I have not personally encountered any problematic fees or overcharging whilst with Arden, which is refreshing to see in the Edinburgh rental market.
Was this helpful? Yes
By: Catriona Waugh
Jun 20, 2016
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Thanks Genna, it's great to hear that Arden has consistently looked after you well over such a long period of time. ...
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
We have had a good experience with Arden Property Management over the past few years. They are responsive to emails and generally give plenty of warning whenever access to the flat is required. Ross in particular is very approachable and easy to contact....
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By: catriona Waugh
Jun 17, 2016
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Thanks so much Emma, great that everything is going well and thanks from Ross for giving him a mention. Much appreciated. ...
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
I have found Arden Property to be professional, friendly, and overall a great agent to deal with. I wouldn't hesitate to recommend them to a friend. Our agent, Ross, has been very supportive in our move. He is an asset to the company!...
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Comment on agent fees
Nothing which is unexpected or unfair.
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By: catriona Waugh
Jun 17, 2016
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That is brilliant to hear Emily, thanks so much for taking the time to do this. ...
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
I have been a tenant of Arden Property Management since March 2015. I have been particularly impressed with Ross Sneddon, who has proved a very reliable and courteous contact within the company. Any matters or queries have been dealt with promptly and I have therefore recommended your company to friends...
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Comment on agent fees
good
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By: Catriona Waugh
Jun 17, 2016
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Wonderful to hear such positive feedback! Thanks for taking the time to write a review. ...
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Ross has been very accommodating and very helpful . He has always been easy to approach and has been happy to lend a helping hand . No concerns regarding contacting him for any matter ....
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May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
I had a very good experience with Arden Properties. Staff was friendly, helpful and supportive, two of them especially, and I felt secure with Arden. I am particularly grateful for Arden's efforts in finding a tenant to take my place when I had to leave the property a couple of weeks earlier than stated in the contract....
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By: Catriona Waugh
May 20, 2016
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Thank you very much for taking the time to leave a review for us. I am glad that you have a positive experience with Arden, we do try our best to help. ...
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I had been looking for an agent to rent a flat in Morningside - a friend recommended Arden; and they have been very helpful throughout the process. Informed and informative without being prescriptive; and found a tenant reasonably quickly - many thanks!...
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Dec 29,2015
Minithumbup
Catriona Waugh
Bob.
By:
Dec 29,2015
0 people found
this helpful
We have used Arden Property Management for many years, their service is consistently professional and the staff are always courteous and helpful. They are a pleasure to deal with and way superior to any agents we have used in the past....
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Aug 05,2015
Minithumbup
Bob.
By:
Aug 05,2015
1 people found
this helpful
I have been renting my flat out through Arden Property Management for ten years now and have absolutely nothing negative to say about them. They find suitable long term tenants and, arrange for repairs, replacements etc.at reasonable prices. They apply new legislation where necessary. They are quick to correspond and always helpful. I am really glad to have my wee flat in their capable hands....
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Apr 21,2015
Minithumbdown
Catriona Waugh
By:
Apr 21,2015
1 people found
this helpful
Arden were fast and great coming out knowing they could get business. Once the contract begun, it went all down hill. Not only was I asked 3 times for my bank details, my rent was late into my account. They contacted me with regards to a washing machine problem and I said I obviously wanted it fixed. They called their guys although I had my own guy which was written on my contract with them! They costed me an additional ‚£50 to what I was quoted by my own contact! Then I have notice to t...
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What agent could do to change your mind?
More contact and the opposite of above!
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By: Catriona Waugh
Apr 22, 2015
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I am sorry that you feel you have had poor service. I took on your property in East Calder as a favour and did come out at 6pm on a Friday to meet you. You had found your own tenant so I agreed to discount our set up fee, (£200), you grumbled at £100 and so I agreed to £50. Your bank details were not on your contract and so we had to chase for these. Your tenant moved in on the 23rd of January and at that point I asked if you would like me to transfer the rent, you declined and said ...
Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Lived in the property for two years as a tenant, very good response to problems/questions, for example an oven needing fixed was taken care of in under a day. Also very reasonable and friendly ....
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By: Catriona Waugh
Feb 13, 2015
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Thanks for taking the time to leave a comment Dave, much appreciated. ...
Feb 12,2015
Minithumbup
Catriona Waugh
By:
Feb 12,2015
0 people found
this helpful
We are both renting from Arden and using them to let our flat and we are very impressed with the service. From getting our own flat rent ready to making the move into our new flat, everything has been extremely smooth and easy. When we first met Catriona she said our flat would be rented very quickly which turned out to be true as the first person who saw it took it. Catriona's colleague has been very friendly and accommodating with nothing too much of a hassle for him. We would recommend Arden...
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Aug 08,2014
Minithumbdown
By:
Aug 08,2014
2 people found
this helpful
Problems started the very first day when the contact person we had met at the office did not come to do the check-in. They sent someone with little experience in the matter. The checkin was performed poorly and the report including the photographs were never sent, which later caused serious problems. During twelve months only one visit to the property was done. It was "surprise" and the staff member did not even knock on the door, he simply entered (being in the morning we were having ...
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What agent could do to change your mind?
Although some of the office staff is friendly and helpful, this particular property manager is disrespectful, and lazy. He does not like his job and makes the tenants feel bad.
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By: Catriona Waugh
Aug 08, 2014
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Hi there, I am very sorry that you have received poor service from our company and can assure you that I take any complaint very seriously indeed. Arden Property Management would never condone any member of staff being disrespectful to tenants nor repairs taking a long time. Please contact me directly to discuss this further in order that I can rectify any problems within the company. ...
Jun 22,2014
Minithumbup
By:
Jun 22,2014
0 people found
this helpful
I have used the letting only services of Arden property twice now. On each occasion they have been very friendly, efficient and helpful. I was given good advice as to the preparation of my property for letting. On both occasions my property was let very quickly and the tenant I obtained turned out to be reliable and generally suitable. Even though I have paid only a letting fee, the company are helpful and will assist with general enquiries about letting....
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Services offered
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Valuation and Fee Performance
82% customers were satisfied with fees 59% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 1 34 10 0 0 0 0 1 1
Catriona Waugh Catriona Waugh
7 reviews

About Catriona No description set View full profile
Laura Sommerville Laura Sommerville
3 reviews

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Malcolm Brown Malcolm Brown
6 reviews

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Bob.  - upload your photo Bob.
2 reviews

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Allan Stonehouse Allan Stonehouse
5 reviews

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Lisa England Lisa England
1 reviews

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Michael Brogan Michael Brogan
5 reviews

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Jennifer Ogilvie Jennifer Ogilvie
1 reviews

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Gareth Morrison - no image available Gareth Morrison
1 reviews

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Erin Waugh Erin Waugh
1 reviews

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Tommy Kirkwood - no image available Tommy Kirkwood
Maintenance Manager
0 reviews

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Last updated at 4:25 PM 02/06/2017 by Roddy Markham

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