Properties Glasgow - Infiniti Properties
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    Catriona Waugh
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    Laura Sommerville
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    Malcolm Brown
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    Bob Hutcheson
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    Lisa England
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    Michael Brogan
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    Jennifer Ogilvie
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    Gareth Morrison
  • Erin Waugh
    Erin Waugh
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    Tommy Kirkwood
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    Sandy Nichol
Arden Property Management has a wealth of experience in the private residential letting sector and along with management, retail and hospitality influences, this enables us to provide the best in customer service. We are also award winning - The ESTA's 2017
Arden Property Management

43 Morningside Road Edinburgh
City of Edinburgh
EH10 4DR

01315168159
Website not available

Properties for sale
Properties for rent
Dec 11,2017
Minithumbup
Michael Brogan
Malcolm Brown
By: 'Reiverslaw'
Dec 11,2017
0 people found
this helpful
As a landlord living away from Edinburgh, I have unfortunately experienced either end of the letting agent spectrum. I am pleased to say that, from the service I have received from Arden, and in particular from Catriona, Malcolm and Michael has been of the highest quality. From the outset I was clear and precise on the service I expected from an management agent acting on my behalf having suffered from terrible service elsewhere. In this case Arden were in the main very good despite some issue r...
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Comment on agent fees
I do feel that the fees are high but in line with agents elsewhere. I would however like to see a discounted rate when a property is managed over a long period of time.
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Dec 04,2017
Minithumbdown
Michael Brogan
By: 'Lory'
Dec 04,2017
0 people found
this helpful
My flatmate and I rented a flat here in Edinburgh for the first time, and we did not experience any issues. Mike was easy aproachable and always tried to help, as well as he took his time to explain everything we wanted to know. Arden Property itself is a serious company, which helps out when they can. Before me moved out we got giving a handy cleaning guide as well as they provided contacts for companys to do the 'end of tennancy' cleaning for us. Therefore, we really enjoyed rent...
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Nov 30,2017
Minithumbup
Michael Brogan
By: 'Suman Nath'
Nov 30,2017
0 people found
this helpful
My wife and I are currently renting a single bedroom flat from Arden Property Management from the 1st November 2017 and Michael Brogan, the property manager has been very helpful and responsive every time we have approached him requesting any information or regarding the property itself. I would recommend Michael and Arden....
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Comment on agent fees
Arden Property Management hasn't charged us any admin fees till date.
Was this helpful? Yes
Nov 29,2017
Minithumbup
Gareth Morrison
By: 'Noelia Penadés'
Nov 29,2017
0 people found
this helpful
We are really happy with Arden Management services. We were really lucky to work with Gareth, in our first flat rent in Edinburgh, he explained us everything in a wonderful way. Gareth was always disposed to help. His attention and professionality made all easy. I recommend everybody searching for a flat his sevices....
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Nov 10,2017
Minithumbup
Michael Brogan
Malcolm Brown
By: 'AN'
Nov 10,2017
0 people found
this helpful
We are very pleased with Ardens so far. Michael Brogan has been excellent. They give a reliable and transparent service....
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Oct 20,2017
Minithumbup
Jennifer Ogilvie
By: 'Rebecca D'Arcy'
Oct 20,2017
1 people found
this helpful
We were lucky enough to have Jen as our agent. From the moment we inquired about the flat Jen was very helpful and proactive. We would definitely rent with Arden again, they've been one of our favourites....
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Comment on agent fees
No fees
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By: Catriona Waugh
Oct 23, 2017
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Thanks for taking the time to leave your review. much appreciated. ...
Oct 19,2017
Minithumbdown
By: 'LyndsC'
Oct 19,2017
1 people found
this helpful
Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the viewing the guy showing us around said that it would be on an application basis and not first come first served. When I phoned to put my application in someone had already paid a deposit. Now I had travelled a three hour round trip to view this as ea...
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By: Lyndsey
Oct 19, 2017
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Hello, I find your comment quite patronising and unhelpful. Far from apologetic and merely covering your own back after you made a clear mistake. The fact is I phoned immediately after viewing and would never have had a chance anyway. Also, the person showing the property advised they would be taking applications all day then selecting a suitable tenant. Maybe if he had told me the correct information in the first place I would have phoned within minutes of entering the property. That's the mai ...
Oct 15,2017
Minithumbup
Gareth Morrison
By: 'C Roth'
Oct 15,2017
1 people found
this helpful
Letting a flat through Arden Property was easy and hassle free. Gareth was very courteous and quick to respond to all of my inquiries. He clearly explained the move-in process and the details of the lease....
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Oct 02,2017
Minithumbup
Lisa England
By: 'Bernard'
Oct 02,2017
1 people found
this helpful
This is the second time i have approached Arden in Morningside to secure a flat, they are First Class and highly recommended, Lisa the Property Manager could not have been more helpful in securing the flat, wonderful customer service and a pleasure to deal with.Thank You Arden and Lisa:) Bernard...
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Aug 02,2017
Minithumbup
Malcolm Brown
By: 'Nolan'
Aug 02,2017
1 people found
this helpful
Arden were very helpful and accommodating when my circumstances changed and I needed to move to a larger rental. In particular Malcolm ensured that I could move to another of Arden's properties and the move was very easy. Malcolm has a very friendly manner and has always made me feel at ease if I ever needed to contact him....
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By: catriona waugh
Aug 31, 2017
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Thank you very much for taking the time to leave such a lovely review for Malcolm. I am glad that he and Arden have been able to look after you well. ...
Jul 29,2017
Minithumbup
Michael Brogan
Jennifer Ogilvie
By: 'Shalini'
Jul 29,2017
1 people found
this helpful
We recently rented a property from Arden and had a good experience from viewing to check-in. Jennifer our property manager was very helpful and responsive in completing our initial application process. Michael made our check-in smooth, patiently spending time explaining about the paper works and also about the usage instructions of appliances in the property. Having a face to face check-in definitely helps rather than picking up keys from the office. Also a move-in on Saturday was helpful, guess...
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By: Catriona Waugh
Aug 09, 2017
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Thank you very much for taking the time to leave a comment and such a positive one as well. Arden has always been open on a Saturday, throughout our 10 years in business as we do feel that there should be more emphasis on providing a service to tenants not just landlords. ...
Jun 18,2017
Minithumbup
Gareth Morrison
Erin Waugh
By: 'Lewis Anderson'
Jun 18,2017
1 people found
this helpful
If Carlsberg did property management, they'd probably not be nearly as good as Gareth's. I smell a promotion....
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Comment on agent fees
The best
Was this helpful? Yes
By: catriona waugh
Jul 24, 2017
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Hi Lewis, I'm his boss and he has only been working with us for a short time, so great to hear! Pay rise on it's way!! ...
Jun 17,2017
Minithumbup
Malcolm Brown
Malcolm Brown
By: 'LOU'
Jun 17,2017
1 people found
this helpful
Arden have been most professional throughout my tenancy. Malcom Brown our property manager has given us top class standard of service and has been extremely helpful and knowledgeable from start to finish and goes that extra mile no matter what time of day it is. Thanks to Erin too for her help. I will definitely recommend Arden to my friends and collegues....
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By: catriona waugh
Jul 24, 2017
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Thank you Lou for taking the time to leave such a great review, much appreciated! ...
Feb 24,2017
Minithumbup
By: 'SM'
Feb 24,2017
1 people found
this helpful
Team Arden (Michael, Erin and I guess Ross) have been very helpful from my viewing to moving in. Its been a swift process and made things easy for me. Great service and approachable. Thanks you Michael...
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By: Catriona Waugh
Feb 27, 2017
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Thanks very much for taking the time to write this review, much appreciated and I hope your experience with Arden continues to be a positive one. ...
Feb 05,2017
Minithumbup
Michael Brogan
By: 'Hugh'
Feb 05,2017
1 people found
this helpful
Michael has been successful in securing tenants for our property in quick time, so we're happy about that. Arden have been very helpful overall. As a new landlord in Edinburgh there were some queries I had regarding the types of lease that exist, but these were answered promptly. Recommended....
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Nov 20,2016
Minithumbup
Michael Brogan
By: 'Bonello'
Nov 20,2016
1 people found
this helpful
We rented our property through Arden Property Management, with Michael Brogan as the property manager. Michael was very helpful and attended patiently to our needs. He is very understanding and hardworking. We recommend Arden, as they have an excellent service, and very considerate staff. Thank you Michael, and thanks Arden!...
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By: Catriona Waugh
Nov 21, 2016
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Thanks you very much for taking the time to write a review for Michael and Arden, this is much appreciated. ...
Nov 15,2016
Minithumbdown
Jennifer Ogilvie
By: 'Unhappy tenant.'
Nov 15,2016
2 people found
this helpful
Initial admin and moving in coordinated by Ross was very simple and straightforward. However there didn't seem to be any handover to the new agent Jen, who emailed me regarding rent which had already been paid. Upon moving out, a date was agreed and the flat had been cleaned and decorated at my own cost. I was charged £ 100 pounds to cover window cleaning (3 windows), an apple pop in the fridge, soap powder in the washing machine tray and dust on a radiator. The flat was left in excellent ...
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Comment on agent fees
I felt the £100 cleaning fee was absolutely not required. I'd had the flat decorated at my own cost!
Was this helpful? Yes
By: catriona waugh
Nov 15, 2016
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I am very sorry that you feel you have had a poor experience on check out. The cleaning bill is what the company would have charged us and unfortunately we do have to get the property back up to a professional standard for the next tenant. Arden do not get this money. All deposit deductions can be disputed via Safe Deposits Scotland and if you are unhappy then this is the best course for you to take. With regard to your over paid rent, we do advise in the check out letter what your part month ...
Nov 14,2016
Minithumbup
Michael Brogan
By: 'Gregor'
Nov 14,2016
1 people found
this helpful
Michael was an excellent property manager for my residence, will struggle to find any better! I highly recommend renting through Arden....
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Comment on agent fees
The agents fee's were very reasonable.
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Nov 07,2016
Minithumbup
Michael Brogan
By: 'Becky'
Nov 07,2016
1 people found
this helpful
Moving from the states was a nightmare in itself, but Michael made everything easy for my flat mate and I. Even when it came time to move in and do the walk through, he helped carry up our luggage which he didn't have to do but was so incredibly kind of him. He answered our emails and was always available to talk to us on the phone and was always patient...which was huge for two stressed out Americans. Thanks, Michael!...
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Oct 19,2016
Minithumbup
Michael Brogan
By: 'Declan and Charlotte'
Oct 19,2016
1 people found
this helpful
Moved into our new flat 2 weeks ago and have been more than satisfied with the service provided by Michael. As previoisly only having rented through a provate landlord I had a few worries about using a company such as Arden. Michael has helped to make us feel at ease right from taking my deposit after viewing of the flat to the check in and throughout our tennancy so far. He seems very genuine and as though he cares for the needs of his tenants. Very happy so far....
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Comment on agent fees
No agents fees
Was this helpful? Yes
Oct 05,2016
Minithumbup
Laura Sommerville
Lisa England
By: 'Vicki R'
Oct 05,2016
1 people found
this helpful
I lived in a property let by Arden Property for just under four years and couldn't fault in any aspect of their service. I originally let the property with a small family business who went into retirement about 1 year into my tenancy. They handed their entire portfolio over to Arden and it really was a fantastic decision. From the moment they took over the property they were attentive, informative, extremely helpful and genuinely nice people. I didn't have very many issues with the flat but if I...
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Comment on agent fees
I did not pay any agency fees with Arden
Was this helpful? Yes
By: catriona waugh
Oct 05, 2016
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Thank you very much indeed for taking the time to write such a lovely review of our team and Arden as a company. We have been running for nearly 10 years now and it is this sort of response that makes the way we do our job feel worthwhile. Thank you very much indeed. ...
Sep 01,2016
Minithumbup
By: 'Paula'
Sep 01,2016
1 people found
this helpful
Overall, we had a good experience! The property was amazing. Allan was helpful and professional and usually replied to our emails promptly. Both the check-in and check-out procedures were pretty smooth. Our only really issue was the internet. We were not given a choice in the provider and had constant trouble with it. It would have been great if the landlord had changed the provider, as we were all paying for a service that was not working correctly - which seems pointless!...
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By: Catriona Waugh
Sep 02, 2016
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Hi Paula, Thanks for taking the time to write a review. I am sorry about the whole internet situation which was mainly caused by Virgin upgrading the network in the area, but yes it must have been frustrating for you. ...
Jul 20,2016
Minithumbup
By: 'elm'
Jul 20,2016
1 people found
this helpful
A very friendly and responsive service from the start. The check-in was smooth, and the paperwork and information packs were clear and thorough - best I've experienced. My only criticism is that there were a few administrative mistakes that complicated things: wrong names, dates, and values on contracts and in emails, and misinformation during the initial property viewing....
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By: catriona waugh
Jul 20, 2016
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Hi Elm, Thanks for taking the time to review and also to let us know how we can improve things. That is very helpful to us. ...
Jul 08,2016
Minithumbup
By: 'Angus'
Jul 08,2016
1 people found
this helpful
Allan has been very helpful so far. Our check-in was nice and easy, he explained everything very clearly. Since moving into the property he has helped sort out any outstanding issues with the flat with little effort on our part....
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By: Catriona Waugh
Jul 08, 2016
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Thanks for this review Angus and very glad to hear that Allan has looked after you well ...
Jun 23,2016
Minithumbup
By: 'Anthony'
Jun 23,2016
1 people found
this helpful
Our collaboration with Arden Porperty Management has been excellent so far. All agents are friendly and really helpful. Allan is extremely professional and he always replies properly to our (quite many) enquiries. He is very approachable and he goes to the extra mile. Arden is lucky to have Allan as an agent, as he definetely contributes to the agency's quality service!...
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Comment on agent fees
good
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By: Catriona Waugh
Jun 23, 2016
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Thanks Anthony for writing such a positive comment about our company and especially Allan, I am his manager so it is always great to read feedback like this. ...
Jun 20,2016
Minithumbup
By: 'Martin'
Jun 20,2016
1 people found
this helpful
Arden have managed my portfolio for over 2 years and continue to provide a thorough and reliable service. The team have performed well over the last year and dealt with a number of changes and additions to my properties. In particular, Ross Sneddon has man-marked on most of my flats and continually offers quick responses to any queries posed or issues that arise. Ross, together with Allan Stonehouse, have always given their time to discuss anything that crops up and have resolved problems effic...
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Comment on agent fees
Fees are in-line with market standard (from a landlord perspective)
Was this helpful? Yes
By: Catriona Waugh
Jun 20, 2016
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Thank you very much martin for leaving such a great review! ...
Jun 20,2016
Minithumbup
By: 'KPM'
Jun 20,2016
1 people found
this helpful
Ross has been very attentive since I moved in. He made the process of moving in easy, he was kind and supportive in the first few months. He has always responded to any repair quickly and everything I have asked about he has dealt with timeously. I am very happy with my accommodation and the agency is on the ball....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Catriona Waugh
Jun 20, 2016
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Thank you very much for writing this review. I am glad to hear our tenants are being looked after well. ...
Jun 20,2016
Minithumbup
Laura Sommerville
By: 'Genna'
Jun 20,2016
1 people found
this helpful
A tenant in my current flat for nearing a decade now, I am incredibly pleased with the service provided by Arden since they took over factoring from our previous property agents. They have always been accomodating and responsive when contacted for tenant matters and are swift in dealing with requests for repairs. In particular, our property manager Ross has been friendly and extremely helpful in relaying information between ourselves and our landlords when changes to the flat were requested. A r...
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Comment on agent fees
So far I have not personally encountered any problematic fees or overcharging whilst with Arden, which is refreshing to see in the Edinburgh rental market.
Was this helpful? Yes
By: Catriona Waugh
Jun 20, 2016
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Thanks Genna, it's great to hear that Arden has consistently looked after you well over such a long period of time. ...
Jun 17,2016
Minithumbup
By: 'Emma'
Jun 17,2016
0 people found
this helpful
We have had a good experience with Arden Property Management over the past few years. They are responsive to emails and generally give plenty of warning whenever access to the flat is required. Ross in particular is very approachable and easy to contact....
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By: catriona Waugh
Jun 17, 2016
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Thanks so much Emma, great that everything is going well and thanks from Ross for giving him a mention. Much appreciated. ...
Jun 17,2016
Minithumbup
By: 'Emily'
Jun 17,2016
0 people found
this helpful
I have found Arden Property to be professional, friendly, and overall a great agent to deal with. I wouldn't hesitate to recommend them to a friend. Our agent, Ross, has been very supportive in our move. He is an asset to the company!...
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Comment on agent fees
Nothing which is unexpected or unfair.
Was this helpful? Yes
By: catriona Waugh
Jun 17, 2016
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That is brilliant to hear Emily, thanks so much for taking the time to do this. ...
Areas covered
  • EH10
  • Edinbirgh
  • Lothians
  • Fife
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 55% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0

UKALA SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 1 41 11 0 0 0 0 1 2
Catriona Waugh Catriona Waugh
7 reviews

About Catriona No description set View full profile
Laura Sommerville Laura Sommerville
3 reviews

About Laura No description set View full profile
Malcolm Brown Malcolm Brown
9 reviews

About Malcolm No description set View full profile
Bob Hutcheson - upload your photo Bob Hutcheson
Accounts
2 reviews

About Bob No description set View full profile
Lisa England Lisa England
2 reviews

About Lisa No description set View full profile
Michael Brogan Michael Brogan
10 reviews

About Michael No description set View full profile
Jennifer Ogilvie Jennifer Ogilvie
3 reviews

About Jennifer No description set View full profile
Gareth Morrison - no image available Gareth Morrison
3 reviews

About Gareth No description set View full profile
Erin Waugh Erin Waugh
1 reviews

About Erin No description set View full profile
Tommy Kirkwood - no image available Tommy Kirkwood
Maintenance Manager
0 reviews

About Tommy No description set View full profile
Sandy Nichol - no image available Sandy Nichol
Property Manager
0 reviews

About Sandy No description set View full profile

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Fees

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Last updated at 2:35 PM 20/10/2017 by Roddy Markham

Complaints Procedure

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Last updated at 2:35 PM 20/10/2017 by Roddy Markham

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