• claim your profile
    Catriona Waugh
  • Laura  Sommerville
    Laura Sommerville
  • claim your profile
    Malcolm Brown
  • claim your profile
    Bob Hutcheson
  • Lisa England
    Lisa England
  • Michael Brogan
    Michael Brogan
  • Jennifer Ogilvie
    Jennifer Ogilvie
  • Gareth Morrison
    Gareth Morrison
  • Erin Waugh
    Erin Waugh
  • upload your photo
    Tommy Kirkwood
  • upload your photo
    Sandy Nichol
Arden Property Management has a wealth of experience in the private residential letting sector and along with management, retail and hospitality influences, this enables us to provide the best in customer service. We are also award winning - The ESTA's 2017
Arden Property Management

43 Morningside Road Edinburgh
City of Edinburgh
EH10 4DR

01315168159
Website not available

Properties for Sale
Properties to Rent

“ Appauling treatment... ”

Mar 31,2018
Minithumbdown
Catriona Waugh
Gareth Morrison
By: 'MBriggs'
Mar 31,2018
0 people found
this helpful
Viewed a flat and pointed out that window blinds were broken. We were told not to worry as the contractor was coming back the followng day to fix it. Checked 3 days prior to moving in and the problem still not fixed. Told exactly the same ...
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Was this helpful? Yes
Mar 12,2018
Minithumbdown
Laura Sommerville
By: 'Julie'
Mar 12,2018
1 people found
this helpful
Horrendous unprofessional experience. Would not stop talking, never listened. We spent hours of useless time running around getting bank statements then being told they sent us an old form in error and couldn't accept those documents anymore. She said 'no Agent' would accept such ...
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Was this helpful? Yes
Mar 07,2018
Minithumbup
Lisa England
By: 'Robert Thomson'
Mar 07,2018
0 people found
this helpful
Lisa and I visited my new property for my viewing and my check-in. The first thing that Lisa did on my behalf was represent my interest in letting the flat, despite requesting a delay in the commencement date. She must have done a great job, ...
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Was this helpful? Yes
Feb 14,2018
Minithumbup
Catriona Waugh
Sandy Nichol
By: 'Sam M'
Feb 14,2018
0 people found
this helpful
As a first time landlord I went into this process blind and Arden were excellent in explaining what was expected of myself as a landlord and what I needed to do to set myself up. Due to work commitments at the start of the year ...
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Comment on agent fees
In line with everyone else.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Lisa England
By: 'Bdavid'
Feb 13,2018
0 people found
this helpful
Lisa provided excellent service, kept me informed, she was well prepared and ensured that the flat was clean at check in....
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Michael Brogan
Malcolm Brown
By: 'Reiverslaw'
Dec 11,2017
0 people found
this helpful
As a landlord living away from Edinburgh, I have unfortunately experienced either end of the letting agent spectrum. I am pleased to say that, from the service I have received from Arden, and in particular from Catriona, Malcolm and Michael has been of the highest ...
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Comment on agent fees
I do feel that the fees are high but in line with agents elsewhere. I would however like to see a discounted rate when a property is managed over a long period of time.
Was this helpful? Yes
Dec 04,2017
Minithumbdown
Michael Brogan
By: 'Lory'
Dec 04,2017
0 people found
this helpful
My flatmate and I rented a flat here in Edinburgh for the first time, and we did not experience any issues. Mike was easy aproachable and always tried to help, as well as he took his time to explain everything we wanted to know. Arden ...
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Michael Brogan
By: 'Suman Nath'
Nov 30,2017
0 people found
this helpful
My wife and I are currently renting a single bedroom flat from Arden Property Management from the 1st November 2017 and Michael Brogan, the property manager has been very helpful and responsive every time we have approached him requesting any information or regarding the property itself. ...
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Comment on agent fees
Arden Property Management hasn't charged us any admin fees till date.
Was this helpful? Yes
Nov 29,2017
Minithumbup
Gareth Morrison
By: 'Noelia Penadés'
Nov 29,2017
0 people found
this helpful
We are really happy with Arden Management services. We were really lucky to work with Gareth, in our first flat rent in Edinburgh, he explained us everything in a wonderful way. Gareth was always disposed to help. His attention and professionality made all easy. I ...
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Was this helpful? Yes
Nov 10,2017
Minithumbup
Michael Brogan
Malcolm Brown
By: 'AN'
Nov 10,2017
0 people found
this helpful
We are very pleased with Ardens so far. Michael Brogan has been excellent. They give a reliable and transparent service....
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Was this helpful? Yes
Oct 20,2017
Minithumbup
Jennifer Ogilvie
By: 'Rebecca D'Arcy'
Oct 20,2017
1 people found
this helpful
We were lucky enough to have Jen as our agent. From the moment we inquired about the flat Jen was very helpful and proactive. We would definitely rent with Arden again, they've been one of our favourites....
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Comment on agent fees
No fees
Was this helpful? Yes
By: Catriona Waugh
Oct 23, 2017
View all comments (1)
Thanks for taking the time to leave your review. much appreciated. ...
Oct 19,2017
Minithumbdown
By: 'LyndsC'
Oct 19,2017
1 people found
this helpful
Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the ...
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Was this helpful? Yes
By: Lyndsey
Oct 19, 2017
View all comments (2)
Hello, I find your comment quite patronising and unhelpful. Far from apologetic and merely covering your own back after you made a clear mistake. The fact is I phoned immediately after viewing and would never have had a chance anyway. Also, the person showing the property advised they would be taking applications all day then selecting a suitable tenant. Maybe if he had told me the correct information in the first place I would have phoned within minutes of entering the property. That's the mai ...
Oct 15,2017
Minithumbup
Gareth Morrison
By: 'C Roth'
Oct 15,2017
1 people found
this helpful
Letting a flat through Arden Property was easy and hassle free. Gareth was very courteous and quick to respond to all of my inquiries. He clearly explained the move-in process and the details of the lease....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Lisa England
By: 'Bernard'
Oct 02,2017
1 people found
this helpful
This is the second time i have approached Arden in Morningside to secure a flat, they are First Class and highly recommended, Lisa the Property Manager could not have been more helpful in securing the flat, wonderful customer service and a pleasure to deal with....
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Was this helpful? Yes
Aug 02,2017
Minithumbup
Malcolm Brown
By: 'Nolan'
Aug 02,2017
1 people found
this helpful
Arden were very helpful and accommodating when my circumstances changed and I needed to move to a larger rental. In particular Malcolm ensured that I could move to another of Arden's properties and the move was very easy. Malcolm has a very friendly manner and ...
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Was this helpful? Yes
By: catriona waugh
Aug 31, 2017
View all comments (1)
Thank you very much for taking the time to leave such a lovely review for Malcolm. I am glad that he and Arden have been able to look after you well. ...
Jul 29,2017
Minithumbup
Michael Brogan
Jennifer Ogilvie
By: 'Shalini'
Jul 29,2017
1 people found
this helpful
We recently rented a property from Arden and had a good experience from viewing to check-in. Jennifer our property manager was very helpful and responsive in completing our initial application process. Michael made our check-in smooth, patiently spending time explaining about the paper works and ...
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Was this helpful? Yes
By: Catriona Waugh
Aug 09, 2017
View all comments (1)
Thank you very much for taking the time to leave a comment and such a positive one as well. Arden has always been open on a Saturday, throughout our 10 years in business as we do feel that there should be more emphasis on providing a service to tenants not just landlords. ...
Jun 18,2017
Minithumbup
Gareth Morrison
Erin Waugh
By: 'Lewis Anderson'
Jun 18,2017
1 people found
this helpful
If Carlsberg did property management, they'd probably not be nearly as good as Gareth's. I smell a promotion....
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Comment on agent fees
The best
Was this helpful? Yes
By: catriona waugh
Jul 24, 2017
View all comments (1)
Hi Lewis, I'm his boss and he has only been working with us for a short time, so great to hear! Pay rise on it's way!! ...
Jun 17,2017
Minithumbup
Malcolm Brown
Malcolm Brown
By: 'LOU'
Jun 17,2017
1 people found
this helpful
Arden have been most professional throughout my tenancy. Malcom Brown our property manager has given us top class standard of service and has been extremely helpful and knowledgeable from start to finish and goes that extra mile no matter what time of day it is. ...
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Was this helpful? Yes
By: catriona waugh
Jul 24, 2017
View all comments (1)
Thank you Lou for taking the time to leave such a great review, much appreciated! ...
Feb 24,2017
Minithumbup
By: 'SM'
Feb 24,2017
1 people found
this helpful
Team Arden (Michael, Erin and I guess Ross) have been very helpful from my viewing to moving in. Its been a swift process and made things easy for me. Great service and approachable. Thanks you Michael...
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Was this helpful? Yes
By: Catriona Waugh
Feb 27, 2017
View all comments (1)
Thanks very much for taking the time to write this review, much appreciated and I hope your experience with Arden continues to be a positive one. ...
Feb 05,2017
Minithumbup
Michael Brogan
By: 'Hugh'
Feb 05,2017
1 people found
this helpful
Michael has been successful in securing tenants for our property in quick time, so we're happy about that. Arden have been very helpful overall. As a new landlord in Edinburgh there were some queries I had regarding the types of lease that exist, but these ...
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Was this helpful? Yes
Nov 20,2016
Minithumbup
Michael Brogan
By: 'Bonello'
Nov 20,2016
1 people found
this helpful
We rented our property through Arden Property Management, with Michael Brogan as the property manager. Michael was very helpful and attended patiently to our needs. He is very understanding and hardworking. We recommend Arden, as they have an excellent service, and very considerate staff. Thank ...
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Was this helpful? Yes
By: Catriona Waugh
Nov 21, 2016
View all comments (1)
Thanks you very much for taking the time to write a review for Michael and Arden, this is much appreciated. ...
Nov 15,2016
Minithumbdown
Jennifer Ogilvie
By: 'Unhappy tenant.'
Nov 15,2016
2 people found
this helpful
Initial admin and moving in coordinated by Ross was very simple and straightforward. However there didn't seem to be any handover to the new agent Jen, who emailed me regarding rent which had already been paid. Upon moving out, a date was agreed and the ...
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Comment on agent fees
I felt the £100 cleaning fee was absolutely not required. I'd had the flat decorated at my own cost!
Was this helpful? Yes
By: catriona waugh
Nov 15, 2016
View all comments (1)
I am very sorry that you feel you have had a poor experience on check out. The cleaning bill is what the company would have charged us and unfortunately we do have to get the property back up to a professional standard for the next tenant. Arden do not get this money. All deposit deductions can be disputed via Safe Deposits Scotland and if you are unhappy then this is the best course for you to take. With regard to your over paid rent, we do advise in the check out letter what your part month ...
Nov 14,2016
Minithumbup
Michael Brogan
By: 'Gregor'
Nov 14,2016
1 people found
this helpful
Michael was an excellent property manager for my residence, will struggle to find any better! I highly recommend renting through Arden....
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Comment on agent fees
The agents fee's were very reasonable.
Was this helpful? Yes
Nov 07,2016
Minithumbup
Michael Brogan
By: 'Becky'
Nov 07,2016
1 people found
this helpful
Moving from the states was a nightmare in itself, but Michael made everything easy for my flat mate and I. Even when it came time to move in and do the walk through, he helped carry up our luggage which he didn't have to do ...
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Was this helpful? Yes
Oct 19,2016
Minithumbup
Michael Brogan
By: 'Declan and Charlotte'
Oct 19,2016
1 people found
this helpful
Moved into our new flat 2 weeks ago and have been more than satisfied with the service provided by Michael. As previoisly only having rented through a provate landlord I had a few worries about using a company such as Arden. Michael has helped to make ...
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Comment on agent fees
No agents fees
Was this helpful? Yes
Oct 05,2016
Minithumbup
Laura Sommerville
Lisa England
By: 'Vicki R'
Oct 05,2016
1 people found
this helpful
I lived in a property let by Arden Property for just under four years and couldn't fault in any aspect of their service. I originally let the property with a small family business who went into retirement about 1 year into my tenancy. They handed their ...
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Comment on agent fees
I did not pay any agency fees with Arden
Was this helpful? Yes
By: catriona waugh
Oct 05, 2016
View all comments (1)
Thank you very much indeed for taking the time to write such a lovely review of our team and Arden as a company. We have been running for nearly 10 years now and it is this sort of response that makes the way we do our job feel worthwhile. Thank you very much indeed. ...
Sep 01,2016
Minithumbup
By: 'Paula'
Sep 01,2016
1 people found
this helpful
Overall, we had a good experience! The property was amazing. Allan was helpful and professional and usually replied to our emails promptly. Both the check-in and check-out procedures were pretty smooth. Our only really issue was the internet. We were not given a choice in ...
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Was this helpful? Yes
By: Catriona Waugh
Sep 02, 2016
View all comments (1)
Hi Paula, Thanks for taking the time to write a review. I am sorry about the whole internet situation which was mainly caused by Virgin upgrading the network in the area, but yes it must have been frustrating for you. ...
Jul 20,2016
Minithumbup
By: 'elm'
Jul 20,2016
1 people found
this helpful
A very friendly and responsive service from the start. The check-in was smooth, and the paperwork and information packs were clear and thorough - best I've experienced. My only criticism is that there were a few administrative mistakes that complicated things: wrong names, dates, and ...
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Was this helpful? Yes
By: catriona waugh
Jul 20, 2016
View all comments (1)
Hi Elm, Thanks for taking the time to review and also to let us know how we can improve things. That is very helpful to us. ...
Jul 08,2016
Minithumbup
By: 'Angus'
Jul 08,2016
1 people found
this helpful
Allan has been very helpful so far. Our check-in was nice and easy, he explained everything very clearly. Since moving into the property he has helped sort out any outstanding issues with the flat with little effort on our part....
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Was this helpful? Yes
By: Catriona Waugh
Jul 08, 2016
View all comments (1)
Thanks for this review Angus and very glad to hear that Allan has looked after you well ...
Jun 23,2016
Minithumbup
By: 'Anthony'
Jun 23,2016
1 people found
this helpful
Our collaboration with Arden Porperty Management has been excellent so far. All agents are friendly and really helpful. Allan is extremely professional and he always replies properly to our (quite many) enquiries. He is very approachable and he goes to the extra mile. Arden is ...
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Comment on agent fees
good
Was this helpful? Yes
By: Catriona Waugh
Jun 23, 2016
View all comments (1)
Thanks Anthony for writing such a positive comment about our company and especially Allan, I am his manager so it is always great to read feedback like this. ...
Areas covered
  • EH10
  • Edinbirgh
  • Lothians
  • Fife
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
85% customers were satisfied with fees 51% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

UKALA SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 1 43 12 0 0 0 0 1 3
Catriona Waugh Catriona Waugh
9 reviews

About Catriona No description set View full profile
Laura  Sommerville Laura Sommerville
Office Manager
4 reviews

About Laura No description set View full profile
Malcolm Brown Malcolm Brown
9 reviews

About Malcolm No description set View full profile
Bob Hutcheson - upload your photo Bob Hutcheson
Accounts
2 reviews

About Bob No description set View full profile
Lisa England Lisa England
Propertry Manager
4 reviews

About Lisa No description set View full profile
Michael Brogan Michael Brogan
Property Manager
10 reviews

About Michael No description set View full profile
Jennifer Ogilvie Jennifer Ogilvie
Property Manager
3 reviews

About Jennifer No description set View full profile
Gareth Morrison Gareth Morrison
4 reviews

About Gareth No description set View full profile
Erin Waugh Erin Waugh
1 reviews

About Erin No description set View full profile
Tommy Kirkwood - no image available Tommy Kirkwood
Maintenance Manager
0 reviews

About Tommy No description set View full profile
Sandy Nichol - no image available Sandy Nichol
Property Manager
1 reviews

About Sandy No description set View full profile

Fees

No fees set.
Last updated at 2:35 PM 20/10/2017 by Roddy Markham

Complaints Procedure

No procedure set.
Last updated at 2:35 PM 20/10/2017 by Roddy Markham

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