Here at ARCHINGTONS, we do property… like no one does, we don't just serve you for today, we aim to be your agent for life, which means our service will match your expectations and more, so you can always rely on us each and every time. We pride ourselves in offering a professional, dedicated and above all, exceptionally smart personal service. ARCHINGTONS have over twenty three years combined experience in the property industry, so we are in a perfect position to advise and help you when yo Read full description...u come to us. Whether you are a tenant, looking for a property or a landlord seeking to let your property you can be confident that you will receive a friendly, efficient and smart service tailored to your needs. The Trusted Smart Property Agent for life, operating in Dollis Hill, Cricklewood, Neasden, Kilburn, Willesden Green, West Hampstead and all Camden areas.

Millennium BC,Humber Road London
Greater London


Properties for Sale
Properties to Rent

Areas covered
  • NW1
  • NW2
  • NW3
  • NW4
  • NW5
  • NW6
  • NW8
  • NW9
  • NW10
  • W2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Price range of properties reviewed
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Complaints Procedure

ARCHINGTONS prides themselves on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint
Information for Customers
ARCHINGTONS are members of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One - Speak to your negotiator
All complaints should, in the first instance, be directed verbally to the negotiator you have been dealing with so they can have an opportunity to put things right. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Write to the Branch Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Branch Manager responsible for the Office in question. You must write to them within one month of receiving the negotiator's response. The negotiator can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.

Stage Three - Write to the Managing Director of ARCHINGTONS
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.


Stage Four - The Property Ombudsman

After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 9:39 AM 05/05/2015 by Abu Merghani

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