Archer Bassett
1.7/5, 60 reviews
18% recommended
0% sales valuation accuracy
50% sales fee satisfaction
77% lettings valuation accuracy
63% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales % 50% £245,000 £245,000
Lettings 77% 63% £400 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 11 6 25 0 0 1 1 1 12
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Absolutely disgusting service. If you are loo......”

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Sep 06,2023
Minithumbdown
By: 'Dissatisfied Customer'
Sep 06,2023
1 people found
this helpful
Absolutely disgusting service. If you are looking for a place don't go through this company. I enquired about an advertised property they said they had a lot of interest. I got completely turned of by the condescending tone, attitude, and response. I told them not ...
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“Avoid. Foul staff , seem to have an attitude ......”

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Feb 17,2023
Minithumbdown
By: 'Liggins'
Feb 17,2023
1 people found
this helpful
Avoid. Foul staff , seem to have an attitude of hate and want conflict . Bunch of wasters that can't get jobs in happy decent places...
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“This is a vey calloused and cutthroat letting......”

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Dec 08,2022
Minithumbdown
By: 'George'
Dec 08,2022
2 people found
this helpful
This is a vey calloused and cutthroat letting agent. They provided me with a notice to move out of my then home on Christmas eve after letting a property from them for 10 years. The crew at Archer Basset are yearly recommending to the landlords that ...
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“Despite the work of many people, it is of poo......”

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Apr 04,2022
Minithumbdown
By: 'Yok'
Apr 04,2022
0 people found
this helpful
Despite the work of many people, it is of poor quality than 2-person agents. Bad company, stay away. Keep your money and your mental health....
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“Avoid at all costs....”

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Jan 20,2022
Minithumbdown
By: 'Ian'
Jan 20,2022
0 people found
this helpful
Awful service from a complete shambles of an unprofessional company. Please avoid if you can and go elsewhere, there are many more agents out there who will care, not give you attitude and cause stress and cost you money....
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“Awful agents...”

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Dec 15,2021
Minithumbdown
By: 'Ian Aldenton'
Dec 15,2021
0 people found
this helpful
Would give 0 stars if I could, a completely useless and incompetent team who have cost us as Landlords by finding a terrible tenant who is no longer paying our rent and is months behind. No help from them whatsoever and we have to keep calling ...
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Was this helpful? Yes
By: Peter Moore
Jan 20, 2022
View all comments (1)
What is interesting is that a long standing landlord I notice no good comments for the pay tenancies,we paid out of our bank the rent for December as a goodwill gesture while we work we a tenant who has no longer a job,. You also declined our rent guarantee option which was offered which would have protected you against this happening but our advise was not taken. ...

“Me and my husband found a house and we’re rea......”

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Dec 02,2021
Minithumbdown
By: 'Olga'
Dec 02,2021
1 people found
this helpful
Me and my husband found a house and we’re ready to pay a higher price to rent through this agency. We sent all supporting documents and passed credit checks and referencing, as well as paid deposit. As everything was successfully passed, we gave notice ...
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“Hi Everyone, Please avoid the agency. It is......”

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Jul 15,2021
Minithumbdown
By: 'Grigor Ilev'
Jul 15,2021
0 people found
this helpful
Hi Everyone, Please avoid the agency. It is for your own good. There are countless negative experiences with then. To start with the slow handling of the documents. The application process took them over a month to get sorted. Then they started to rush us ...
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Was this helpful? Yes
By: Peter
Oct 23, 2021
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I'm sorry that your fell let down, it is not our fault that the landlord did not have the property ready for you, although you had paid and signed the tenancy had the landlord had not signed by the as it was not ready to move into, the landlord also called you directly to apologies to you and you were given a full refund and an apology. We also tried to help find you an alternative property ...

“RUDE and awful staff especially a man named G......”

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Apr 02,2021
Minithumbdown
Gavin
By: 'Lily'
Apr 02,2021
0 people found
this helpful
RUDE and awful staff especially a man named Gavin who shouts down the phone. Never have felt so insulted, I really would advise all of you to never rent or buy from this estate agents, it will cause you nothing but stress and unhappiness. The ...
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“We moved from Yoemans to Archer Basset and ha......”

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Mar 16,2021
Minithumbdown
By: 'Stephen'
Mar 16,2021
0 people found
this helpful
We moved from Yoemans to Archer Basset and have had mixed levels of service. Recent experience has led me to not renew a managed service for a number of our rental properties. Unfortunately we should have looked for alternative options to Archer Bassett, lessons learned....
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By: Peter Moore
Jul 14, 2021
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We are sorry you have felt that our service levels did not meet your expectations, so we can understand what we could have done better them please email us directly at [email protected] ...

“If you are thinking of renting out a property...”

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Mar 16,2021
Minithumbdown
By: 'Stephen George Hickey'
Mar 16,2021
0 people found
this helpful
If you are thinking of renting out a property, I suggest you do your homework. There are other options to consider...
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By: Peter
Oct 23, 2021
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Steve, we noted your comment, but are you the same landlord who has just recently let a property through us, perhaps you would like to contact us directly to discuss why you felt the need to write the review without discuss your concerns with us/ ...

“I would give zero stars if I could....”

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Feb 04,2021
Minithumbdown
Laura
By: 'Laura'
Feb 04,2021
0 people found
this helpful
I would give zero stars if I could. I fell in love with a property, & was so excited at the prospect of moving into my new home. I went to see the apartment with my mother in law, whilst we both loved it, I asked ...
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Was this helpful? Yes
By: hash
Apr 01, 2022
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Hi Laura I’ve had a very similar experience with this company. They’ve completely cheated us Would we be able to exchange contact information, I really want to speak to someone who’s been through the same thing Please reply if you can ...

“Bunch of customer hating profit orientated id......”

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Feb 01,2021
Minithumbdown
By: 'Stingy1'
Feb 01,2021
1 people found
this helpful
Bunch of customer hating profit orientated idiots, especially the males at hertford street. Connells is around the corner. Take my advice don't use this bunch...
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“The biggest thieves. Do not rent from them.......”

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Jan 05,2021
Minithumbdown
By: 'Razvan'
Jan 05,2021
0 people found
this helpful
The biggest thieves. Do not rent from them. Big liars. They tried to get me to pay a fee the Landlord didn't know about. I will sue them with the landlord....
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Was this helpful? Yes
By: Peter Moore
Jul 14, 2021
View all comments (1)
We note you claim we tried to charge you a fee, the tenant fee ban of 2019 has a limited fees which we are permitted to charge tenants. The only other fee a landlord could charge is it you wish to end a tenancy early and that is solely at the landlord discretion. perhaps you mis-understood, We cannot find a record of your complaint If you believe that we have you have a valid complaint, then please write to our customer complaints team, and we shall aim to resolve your concerns. ...

“Wouldn’t rate these agents one star if that w......”

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Sep 14,2020
Minithumbdown
By: 'Joshua'
Sep 14,2020
0 people found
this helpful
Wouldn’t rate these agents one star if that was an option. May issues with property reported promptly to them and either not actioned at all or after a very long period of time. One inspection was even forgotten about after me organising time off ...
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“Would have give 0 stars. Absolutely unprofess......”

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Aug 08,2020
Minithumbdown
By: 'Daniel'
Aug 08,2020
2 people found
this helpful
Would have give 0 stars. Absolutely unprofessional service from these. My girlfriend went to view a property with a guy called Tom Wolski. He told my girlfriend we would have to go through the application process, there was a couple viewing after us. My girlfriend emailed ...
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“I rented my current flat with Archer Bassett......”

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Apr 27,2020
Minithumbup
Nikita
By: 'burcak'
Apr 27,2020
0 people found
this helpful
I rented my current flat with Archer Bassett in Coventry when I first moved to the UK from abroad. It has been almost 2 years. From the first day onwards, Archer Bassett was super helpful in everything, property management, accounts etc. They have been super responsive ...
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“Great service!...”

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Feb 21,2020
Minithumbup
By: 'Jane'
Feb 21,2020
1 people found
this helpful
I rent out a small flat via these guys, cannot recommend them highly enough!! They find good quality tenants promptly, and are on the ball with sorting out repairs and dealing with any ongoing queries. Having had bad experiences in the past with managed services ...
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“I would say simply avoid this state agent you......”

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Jan 01,2020
Minithumbdown
By: 'Mahesh'
Jan 01,2020
1 people found
this helpful
I would say simply avoid this state agent you will regret for sure later! a worst communication and his subcontractors are worst , very unprofessional , you will never be happy with their services.!...
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“I have recently bought a property through Ar......”

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Sep 13,2019
Minithumbup
Simon
By: 'karen'
Sep 13,2019
0 people found
this helpful
I have recently bought a property through Archer Bassett. They helped me through every step as it was a rather difficult time for me. They couldn't have been more helpful. Especially a huge thank you to Simon....
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“bad service...”

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Apr 30,2019
Minithumbup
By: 'mxc'
Apr 30,2019
3 people found
this helpful
I rented from archer and basset my neighbour got me evicted by contacting archer and basset archer and basset never sent me a letter about my music being loud but i was thrown out unlawfully i also did not like anyone who worked in archer ...
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Comment on agent fees
bad
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“Helpful, excellent communication and friendly...”

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Nov 19,2018
Minithumbup
Nikita
By: 'Paige'
Nov 19,2018
0 people found
this helpful
We have been dealing with Nikita in referencing, we are kept in the loop at each stage and things are done in a timely manner. Brilliant service especially compared to local estate agents we have used before...
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Comment on agent fees
Reasonable
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“Neglectful, awful...”

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Nov 03,2018
Minithumbdown
By: 'Lisa'
Nov 03,2018
1 people found
this helpful
Do not use. They I gnore work that needs to be carried constantly, even a gas leak, and take your deposit when you leave. £660 for lightbulbs. Dodgy electric we're never looked at though. Now seeking legal advice. They're Cowboys. Hated them as my landlord. I ...
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Comment on agent fees
They'll take your deposit.
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“Terrible Estate Agent...”

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Nov 01,2018
Minithumbdown
By: 'S.'
Nov 01,2018
3 people found
this helpful
If it is possible to leave 0 stars then I would. This estate agent is horrendous. We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested. To give you an example I made ...
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“Excellent service and communication...”

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Sep 18,2018
Minithumbup
Gavin
By: 'Justine'
Sep 18,2018
1 people found
this helpful
Would just like to say how helpful this estate agent was with renting a flat for my son. I had a lot of concerns but Gavin was so good with us. Within 2 weeks of viewing the flat , my son had signed his tenancy agreement. Many ...
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Comment on agent fees
Fees about average
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“Poor service & Communication...”

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Jul 06,2018
Minithumbdown
By: 'Landlord'
Jul 06,2018
5 people found
this helpful
As a landlord you need an agent you can rely on, who will talk to you truthfully and respond to your queries in an informed and timely manner. You won't get any of these from Archer Bassett. They will spend plenty of time telling you ...
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Comment on agent fees
Moderate if the service was good
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“Avoid...”

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May 18,2018
Minithumbdown
By: 'Delilah'
May 18,2018
8 people found
this helpful
Was not satisfied with archer basset, So frustrating when you are a paying tennant and the service that you get is very poor. Simple problems like a leaking tap taken the best part of a year to sort. Information gets lost, lack of communication between ...
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“Rubbish Service...”

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May 10,2018
Minithumbdown
By: 'Ruby'
May 10,2018
5 people found
this helpful
Arranged to view an apartment, drove 70 + miles, to get there and find no one to meet me. I called the office to be told it was let!!! Not happy at all!!!...
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Comment on agent fees
N/A
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“Cowboys...”

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May 03,2018
Minithumbdown
By: 'Jackie'
May 03,2018
9 people found
this helpful
They do not do their job . We had full management and basically it was all a waste of money . They never reply to phone calls or emails . House is in a terrible condition under their care . Highly recommend you do not use this agency . Litt...
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Comment on agent fees
Bad
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“Brilliant young team of tenant finders...”

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Mar 16,2018
Minithumbup
By: 'Very'
Mar 16,2018
2 people found
this helpful
Ryan met me at my Coventry property to discuss finding a tenant. He is exceptionally knowledgeable and yet open to new ideas, and found me fabulous tenants. His understanding of landlords' concerns is excellent, his grasp of housing law is comprehensive and he found me ...
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Comment on agent fees
medium to high for landlords - but they provide excellent service.
Was this helpful? Yes
By: Jon Leeming
May 31, 2018
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I have major complaint which has still not been handled properly by IAN pinder . It concerns your tenants abusive and uncooperative behaviour ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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