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    Cara Mcmanus
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    Jodie Swain
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Archer Bassett & Co

5-6 Greyfriars Court Coventry
West Midlands
CV1 3RY

024 7623 7500

Jul 09,2016
Minithumbdown
By:
Jul 09,2016
2 people found
this helpful
Absolutely appalling service; this letting agent will be polite and lovely with you, up until the point that they have your money. They refused to complete repairs for the entire year that I rented with them, which caused me extensive damage to personal property. And don't expect them to get back to you quickly if you do need to contact your landlord- you will have to chase them up repeatedly to get any information. Expect a large checkout fee, house viewings cancelled at the last moment, and in...
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Oct 21,2015
Minithumbdown
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Oct 21,2015
2 people found
this helpful
Absolutely appalling lettings agent. I own a property next to a rented property managed by Archer Bassett and have had months and months of difficulties trying to arrange a repair to a pipe which affects my property. They are very rude and keep informing me that the job has been raised yet there is no sign of any work taking place. I have requested them to get the landlord to telephone me yet I have received no reply. I have also enquires about the fencing to the rear garden which fell down and...
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Feb 24,2015
Minithumbdown
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Feb 24,2015
2 people found
this helpful
We viewed the property in February 2013. We applied (paying the fees as requested) and stated that if we were to take the property the broken windows must be repaired, the broken plug sockets must be repaired and the large quantity of discarded furniture, rubbish, shopping trolleys and old clothing must be removed from the garden. Archer Bassett told me this would be done before we moved in. When we moved in (march 2013) none of these repairs had been done. For the first 6weeks of our tenancy we...
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Feb 27,2014
Minithumbdown
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Feb 27,2014
2 people found
this helpful
Absolutely shocking, We are a large landlord with over two hundred properties, Archer Bassett managed three of our properties originally however we have now managed to remove two from them. They are still "managing" one of our properties as we are unable to instruct them until the tenant vacates as they want to charge us two months rent plus VAT plus other fees to cancel their contract, apparently we have to abide by the contract terms but they don\'t. Archer Bassett have been an ab...
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Oct 02,2013
Minithumbdown
By:
Oct 02,2013
4 people found
this helpful
I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in working order. My fridge didn\'t work so all my food went mouldy and I was not made aware of this issue. Reported it straight away and it took around 2 weeks for someone to come out and replace it for me which meant I had to continuously buy ...
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What agent could do to change your mind?
been a good agency from the start and actually done there job properly and provided me with a good service.
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Sep 18,2012
Minithumbdown
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Sep 18,2012
5 people found
this helpful
The property was advertised as a 3 bedroom semi-detarched property with a 2 toilets and one bathroom. While viewing the property before renting, we were informed that the toilet downstairs was faulty but would be fixed. Due to the fact that we needed to relocate urgently, we paid and moved in. The toilet was never fixed thereafter as Archer Basset denied ever promising to fix the toilet and the owner of the property stated that she never had any intention of fixing it. The same thing applied to ...
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By: fred
Sep 26, 2012
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well done for showing others what ripping of B* these peole are .. there are other reviews which say the same thing about this company on google reviews....
Aug 18,2012
Minithumbdown
By:
Aug 18,2012
3 people found
this helpful
A terrible experience as a landlord. If you are a landlord looking for an agency to work on your behalf DO NOT GO TO ARCHER BASSETT. They say in the inspection reports that nothing\'s wrong and everything\'s clean. When we went to see the property ourselves believing that these were true, found the place in a terrible mess without anything cleaned at all. BELIEVE ME, thank GOD to the tenants who just left I am now so relieved that I don\'t work with them anymore. They take 10% of your rent ...
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By: Deep
Apr 04, 2013
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I totally agree with the landlord. Archer Basset are a waste of space. The comment about the inspection reports is completely true. I have re carpeted and re painted the property. Instructed the agent to ensure no re decoration is done by the tenant. What do I find when the tenant left. The property was re decorated to a poor standard and the property was left in a terrible mess. I have a number of properties which I will never rent through Archers again. Bad bad agents.....
Jun 12,2012
Minithumbdown
By:
Jun 12,2012
8 people found
this helpful
Possibly the worst 30 days of my life trying to let a property from these $@~A!?!! Me and my Mrs unfortunately spotted a lovely house that was for rent via Archer Bassett in Coventry. After parting with £250 to reserve the property, we then started a one month paperwork process with the most incompetent, deceitful, petty, uncompromising (would not accept my current mortgage statement as a proof of address!) bunch of $@~A!?! I have ever met. After they allegedly didn\'t lose vari...
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What agent could do to change your mind?
Improve their service by a factor of 100
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By: shanice9
Sep 02, 2013
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FRAUDULENT COMPANY. THEY WILL TAKE RESERVATION FEE AND TAKE WEEKS TO GET BACK TO YOU . THEY DON'T WANT YOUR CUSTOM. THEY WILL FRUSTRATE YOU SO THAT YOU OPT OUT AND THEY KEEP THE FEE . PLUS LET IT TO SOMEBODY ELSE.....
Apr 19,2012
Minithumbdown
By:
Apr 19,2012
10 people found
this helpful
Don't go with Archer Bassett - unless you want a bunch of incompetent, law-breaking, contract-infringing liars as your estate agents. When I went to put down the deposit for my property which I'd viewed a few months previously, I suggested a moving in date. Archer Bassett said they would need an extra week, in order to prepare the house for me. I agreed to this. However, upon moving in, the house had not been "prepared" for me - instead, it was filthy - the floors were dirty and ...
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What agent could do to change your mind?
1. Either clean the house when you say you will, or let them into the dump of a property you're "managing" when the tenant wants. 2. Replace a fire exit door straight away, as the law demands - if I could change anything, I'd have reported you to the council the same week as the incident occurred for breach of contract, breaking the law and endangering my life.
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By: Archer Bassett
May 03, 2012
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We are quite disturbed to say the least after reading this review. We have checked through our systems in all of our 3 branches and spoke to every single member of staff and we cannot find any recent maintenance issues that match your above review. Futhermore we would NEVER instruct any of our contractors to seal a door shut especially if it was a fire exit and neither would we take weeks (regardless of our instruction from the landlord) to replace/repair an external door. We have been in busine....
Jan 15,2012
Minithumbdown
By:
Jan 15,2012
9 people found
this helpful
The worst agency I have ever deal with. After being told that we would get a response as to whether our application was approved within 48 hours after paying the deposit we had to wait for two weeks only to discover that the property was let to another person. The customer service is terrible, they never return any calls and one of the guys on the phone pertty much told me to shut up and listen, that they are very busy and did not have time to speak to the landlady. Still waitng for my deposit t...
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Awards won by Archer Bassett & Co, Coventry CV1 3RY

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