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    Jayne Burdon
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    Mark Robinson
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Angus Roberts

31 The Grove Ilkley
West Yorkshire
LS299NA

01943 811 32

Jan 09,2017
Minithumbdown
By:
Jan 09,2017
0 people found
this helpful
We've rented a total of six properties in the UK and have always had our bond returned. An agent named David Waterhouse walked through the property with us upon vacating and he said it needed a 'light cleaning'. I said it was absurd and asked what needed to be cleaned and he told me the framing on the back of the doors had a bit of dust and the top of the refrigerator (that was stained by something from a previous tenant) could have been cleaned better. Absolute rubbish. I refused to sign the pa...
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Comment on agent fees
We were well overcharged for a 'light cleaning' but there's no one to complain to - it's sometimes best just to be rid of them.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
We used Angus Roberts to rent a flat in Leeds whilst relocating. Overall we found them to be excellent - very good communication via both email and phone and the app/website for reporting faults is particularly excellent. They handover the flats in a very clean state, and therefore expect them back as such. This does require a reasonable amount of work at the end of the tenancy or for you to pay for a professional clean, but perfectly reasonable considering we chose to rent from them as the f...
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Comment on agent fees
Fees are quite high compared to others in the Leeds area, but could be a lot more when compared to London etc and they do have good customer service.
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Dec 05,2012
Minithumbdown
By:
Dec 05,2012
3 people found
this helpful
we used them to rent a house from and we have had no end of problems the damp in the property is terrible and there comment has been "well it was ok before you moved in" and they have advised to fix the problem they would think another radiator would do it. when i asked if this had been proffecianaly advised they said no there idea and when you try to call them they never get back to you and always goes to the answer machine...
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What agent could do to change your mind?
the agents have time and time again failed to call me back i have called them over 20 times and they have called me back twice. i have advised them i have had medical issues due to the damp and they have stopped responding
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees % accuracy of agent's valuations
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Jayne Burdon - upload your photo Jayne Burdon
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Mark Robinson - upload your photo Mark Robinson
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