“I regret choosing Andrews, Hastings to sell my property (they ......”
1 Star Review
Sep 20,2014
By:
'Stephen'
Sep 20,2014
Services: Sales (as a Vendor)
Rent PCM: £650
Would you recommend?: No
Postcode: TN34
Sales (as a Vendor)
Rent PCM: £650
Postcode: TN34
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I regret choosing Andrews, Hastings to sell my property (they were also managing the rental).
I dealt with various members of staff and found two of them to be rude and argumentative (Olivia & Ben). The whole office are very poor at communication between each other ...
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What agent could do to change your mind?
1. Returning calls. We all get busy, but failing to return calls one many occasions isn't acceptable.
2. there were several times when a course of action was agreed with an agent, only to find it hadn't been carried out or information wasn't communicated to the team. I would recommend when something is agreed it be carried out and the team updated.
3. You have at least two staff members who need customer service training, being argumentative with a client is unprofessional.
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