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    Mark Harrington
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    Alexandra Breslin
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    Bobbie Caller
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    Alex Breslin
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    Dane Kavanagh
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    Ryan Lawlor
No description available.
Andrews

909911 Brighton Road Purley
Greater London
CR8 2BP

020 8668 8131

Apr 17,2015
Minithumbup
By:
Apr 17,2015
0 people found
this helpful
The whole letting team were informed and helpful from listing the properties to finding suitable tenants and seeing the process through to the start of each tenancy. Potential difficult time of year to find tenants in December and January, but all 8 flats rented in good time. We felt the lettings of a block needed sole direction with an agent, so Bobbie, Alex & Mark were all very focused on how to market and find tenants with the flats being new and quite similar. I would use Andrews again...
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Comment on agent fees
in a position where fees will be reduced year on year and eventually tapered away over several years or new tenants sought elsewhere.
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Mar 26,2015
Minithumbup
By:
Mar 26,2015
0 people found
this helpful
This was my first time of being a tenant as I owned my property previously. I was very cautious about what to expect and must say that Mark did try and help me with all my concerns and questions and if he did not know the answer he asked someone who did and always got back to me quickly. My only disappointment was that Mark had told me the inventory guy would tell me how to use the central heating system but he didn't tell me anything. Mark did say he would give me information on switching supp...
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Comment on agent fees
I do think the fees were a little high.
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Mar 16,2015
Minithumbup
By:
Mar 16,2015
0 people found
this helpful
I have been a customer of Andrews for a number of years and always get a first class service from all the staff. On this occasion the service was once again up to the usual high standard. Mark Harrington gave a very professional and thorough service. He is very through and diligent and made sure that all the relevant documentation and certificates which are now required to carry out a professional letting were up to date. I feel such excellent service should be commended. Well done and...
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Feb 02,2015
Minithumbup
By:
Feb 02,2015
0 people found
this helpful
He is very nice and helpful . He give us some ideas and always answer our question straight away. Very thankful for the help and supporthe gave it us....
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Aug 29,2014
Minithumbdown
By:
Aug 29,2014
0 people found
this helpful
Pathetic Terrible Unfriendly Please dont use them. DO NOT go through a tenancy with Andrews. I have new to the UK and realize that. However, I have rented before in multiple other countries and have never had an experience even remotely similar to this one. Pathetic customer handling, threatening every now and then, and so very rigid in their ways. Everything is bent around them or the landlord. No word of flexibility/understanding towards the tenant. as if they are doing a favor to t...
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What agent could do to change your mind?
be professional. if customers dont come to you, you\'d be out of business, really soon.
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By: Area Manager
Sep 09, 2014
View all comments (1)
Dear sir/madam, Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients. We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact Customerservices@andrewsonline.co.uk giving y....
Jun 17,2014
Minithumbdown
By:
Jun 17,2014
1 people found
this helpful
Me and my partner rented a flat through Andrews for two years. However the property was managed by the landlord. The estate agents have been serious and professional throughout but I am slightly disappointed that the processing time for getting a deposit back is 1 month!! We were told it was going to take around 2 weeks. Both landlord and estate agent have been keen on getting the rent and fees on time but when it comes to returning money there appear to be no rush. We have been superb tenants m...
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What agent could do to change your mind?
Process the deposit returns quicker. A month is a ridiculously long waiting time. Plus, we handed the deposit to agents via a bank transfer. We were expecting a bank transfer back. Not a check! How old-fashioned!
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Sep 09,2013
Minithumbup
By:
Sep 09,2013
0 people found
this helpful
My wife and I were looking to buy our first property and from the outset Andrews were excellent. Dane showed us the property and when we put our offer in he advised the seller as to the attractiveness of our offer (we were first time buyers with a mortgage in place and no chain) and I really felt like he was in our corner. Beyond this he was available daily on emails and telephone fielding enquiries from me that were probably unnecessary but he answered all my questions nevertheless and always h...
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May 02,2013
Minithumbdown
By:
May 02,2013
4 people found
this helpful
I am a landlord and have just had the \'year from hell\' with Andrews managing my property. They take their annual management/letting fee from the first 2 months rent and then, once they\'ve got your money, the tenants are let run riot with your property. The tenancy agreement is ignored and as long as the tenant pays on time each month, they can do whatever the hell they want. The ink was barely dry on the agreement and my tenants became \'Bob the Builder\' with my house WITHOUT PERMISSION O...
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What agent could do to change your mind?
Been professional and SPOKEN to me instead of \'pinging emails\' and avoiding calls. Got the facts straight before they informed me about \'floods\' and \'emergency plumbers\' - it turned out to be a leak and no bill ever materialised for said emergency plumber. Referred to the tenants as \'the tenants\' and not on a \'mates\' basis Addressed the numerous breaches of contract directly and immediately with the tenants and informed them that they were infact in breach of their contract! Remember WHO paid them and that the owner DOES have legal rights. Remind the tenants IT IS NOT THEIR PROPERTY and they CANNOT do as they please without permission Teach their staff some manners and learn how to spell.
Was this helpful? Yes
By: Area Manager
Sep 09, 2014
View all comments (1)
Dear sir/madam, Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our aim is always to provide the highest level of customer service to all Clients. We have a dedicated Customer Services Department who will be happy to investigate your concerns further and should you wish us to do this, please contact Customerservices@andrewsonline.co.uk giving y....
Jan 18,2013
Minithumbdown
By:
Jan 18,2013
1 people found
this helpful
7 months pregnant and my partner lost his job. We are forced to move out of the flat early and in fact leave the country. We are not allowed to speak to our landlord about releasing us from the agreement with 2 months notice. The agents are totally indeferrent and we received inhumane treatment. We are blackmailed to sign extremely terrible additional terms for early termination and to be liable for up to £5K of fees and rent before they can even accept our 2 months perfectly sensible leav...
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May 09,2012
Minithumbdown
By:
May 09,2012
2 people found
this helpful
The initial choosing of a flat and signing everything all seemed fine and staff we dealt with in person at both the Purley and Wallington branches seemed lovely (for some reason even though we dealt with the Purley branch for everything we had to trek to the Wallington branch to sign the contract). Initial fees etc seemed high. We were told on signing the contract that if we provided bank details, as part of the service we had paid for in the fees, they would contact all the relevant utilitie...
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By: Disgruntled
Jun 18, 2012
View all comments (1)
Your experience with Andrews and deposits mirrors ours. Once Andrews has your money they seem only to care about their relationship with the landlord. They are unhelpful in providing references re financial probity to new landlords claiming they do not manage properties even when, in our case, they have taken rent six months in advance and know us to be financially sound. I sold a property through Andrews this January but after my 2 year experience as a tenant I would not deal with them again....
Aug 23,2010
Minithumbdown
By:
Aug 23,2010
1 people found
this helpful
They are very rude and unprofessional - they confirmed to us they would show us three properties. We live quite far away from Purley and we were running a bit late. When I told them we would be twenty minutes late, they got really aggressive and told me they would not be able to show any property on that day (turned out that they only arranged one viewing for us). They never rearranged the viewing for the first property, but arranged a couple of viewings for the following day. Unfortunate...
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Areas covered
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 2 4 0 0 1 0 0 1
Mark Harrington - upload your photo Mark Harrington
4 reviews

About Mark No description set View full profile
Alexandra Breslin - upload your photo Alexandra Breslin
1 reviews

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Bobbie Caller - upload your photo Bobbie Caller
0 reviews

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Alex Breslin - upload your photo Alex Breslin
1 reviews

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Dane Kavanagh - upload your photo Dane Kavanagh
1 reviews

About Dane No description set View full profile
Ryan Lawlor - no image available Ryan Lawlor
Lettings Negotiator
0 reviews

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Awards won by Andrews, Purley CR8 2BP

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